The Westin Resort & Spa, Puerto Vallarta

We had a fantastic experience at this hotel. Although our room wasn’t ready at early check-in, we were welcomed with champagne, which made the wait enjoyable. The staff were consistently attentive and friendly, from front desk to poolside. The facilities are modern and comfortable, and the cocktails were delicious. Room service had a great variety of meals, and the food at Tanto was excellent—especially the custom dish they prepared to match my dietary needs.

Had a really enjoyable week here with family in May.||We were welcomed with a glass of sparkling wine and our Bonvoy status was recognized. We had a wonderful bi-level Penthouse suite which worked out well for us travelling as a group of 3, since this suite had two full bathrooms.||The view from the room was amazing and the housekeeping did a great job.||There is a nice quiet beach in front of the hotel with beds and umbrellas. The pool area was expansive with an abundant amount of beds and umbrellas and shade.||We would like to thank Angel Cibrian at the pool bar who went above and beyond during our stay. He provided a great service to us and made sure that we had a wonderful time. Thank you Angel!||There are a number of places to eat at the hotel offering different cuisines and the prices and quality is reasonable. If you want to venture out, the Marina is walking distance with a number of restaurants and just a nice area to take a stroll.||Every member of the team at this resort were professional, charming, and very responsive to requests, we wouldn’t hesitate to return in the future!||Also thanks to Gaby/Gabriela at the pool, Angel at the breakfast service and Gael at the Flora bar.||The hotel is just a short 10 minute hop from the airport.

This hotel was once very lovely to stay at, but it definitely has lost that appeal! It definitely is not worth the three stars it currently has; and, I urge anyone reading this to rethink their stay! It was a horrible stay!! First of all after arriving on time for check-in, I had to wait for TWO HOURS in the heat for my room to be ready to enter. When I asked if there was a place that I could get a drink or somewhere cool to wait, the woman at check-in could not care less to offer any suggestions. Apparently, I was not the only one, as there were 3 other families waiting to be checked-in. Finally, I get into my room, and it was evident that NONE of the linens had actually been changed, as they all smelled like mildew. After trying to call, I had to literally go back to the front desk to get someone to change the linens and towels. ||Then the next day, I went to the pool area to relax for a few hours. After being there for a few hours, I realized that all of the people were getting served by the waitstaff, and no one had come over to me. I am not one to use the discrimination card freely, but I could not understand why no one approached me for a drink order or food for all the hours I was there. I literally had to go to the bar to order something to drink in the sweltering heat; and, even then, the staff seemed bothered that I even approached them. ||I met two different families on this trip that ended up going to another hotel, and I am happy that I checked out and went to an Airbnb instead. Apart from the welcoming staff in the breakfast area and at the main entrance, the staff are generally not very helpful or friendly. Even when checking out, I asked for the contact information for the general manager, that no one could find. ||Definitely not worth the money and points that I spent on this trip.

We had an absolutely incredible long weekend stay at the Westin! The Westin team was friendly, accommodating, and professional. The activities director, Okimy went above and beyond for us multiple times and for that we are extremely grateful! Him and his team (Jesus) provided us with beach front cabanas, chocolate cake, and restaurant recommendations for my partners birthday. We took an amazing guacamole class with him and his team as well - delicious, we highly recommend! ||The breakfast staff was a joy to see every morning. I'm disappointed I didn't catch more of their names as they were absolutely lovely. We were given the best service by all of our servers and bartenders, specifically Carlos, the beachfront server. He was friendly and attentive throughout the entirety of our stay. ||We spent an afternoon at the spa enjoying all of the amenities, finishing off with massages from Roger and Angelica. Ari from the front desk was charismatic and welcoming from arrival until departure. ||The rooms were cleaned beautifully each day. The bell hops and front desk staff were lovely and informative. There was minor construction going on during our stay but truthfully we didn't even notice.||I wish we could name drop every staff member that we interacted with all weekend. I would recommend this resort to everyone. Thank you all for such a lovely stay! We will be back.

We chose the Westin based on its location at the Marina Vallarta and close proximity to the airport. The Taxis are a fixed price from the airport, or you just can Uber/DiDi by crossing the pedestrian bridge from outside the terminal. The hotel is just 10 minutes from the airport and 25 minutes to the Zona Romantica.||We were very warmly welcomed by the staff at the hotel upon arrival and given a glass of champagne. ||The rooms were well appointment in typical Westin style, with amazing bed and sheets. Water and ice stations on each floor. The view across the beach and bay was wonderful. ||The pool area is vast, with plenty of beds and umbrellas. A big thank you to Angel Cibrian who looked after us the entire time at the Tlaquepaque pool bar. He was awesome! We would have lunch there every day. ||Although there is some renovation work going on, which we were advised of in advance, this did not interfere with our stay. ||There are numerous places to eat and drink on site, and with more looking like they will be open in the future. ||If you’re feeling more adventurous, the Marina is walking distance with a number of shops and restaurants.||Our Bonvoy loyalty was acknowledged a number of times during our stay and included a complimentary breakfast for two each day. Thank you also to Angel at breakfast at Arricifes.||All in all we had a great time and would look to visit again in the future. The whole team at this hotel made our time feel special with our family. Also a shout out to Gaby (Pool/Entertainment) , Gael (Lobby bar) and Jesse - Poolside F&B.||Thank you all!

This hotel was great for the whole family. The pools and kids club were great for the kids and the bars and restaurants were great for the adults. It is a short walk to the marina where there is plenty to do. My only drawback that I can think of is that it is a far way away from the malecon and other parts of the city but you get plenty of peace and quite in return. I would absolutely come here again.

Beautiful, current renovations to the indoor shops and restaurants are ongoing. Most has been completed and it's lovely. The staff are absolutely amazing. The restaurant at the beach is extremely delicious and open fairly late. However, we were unable to complete our stay due to rampant mold. Additionally, the mattress was basically unusable. Lumpy, saggy, worn out. Management truly put in extraordinary effort to find a room there that would work for us. They also credited part of our stay for the discomfort and inconvenience. Also, the organic cafe has many very not organic items. So if this is important to you, ask about ingredients. Lovely property. Due for major structural renovations. The staff is superb and deserve more from the Marriott brand for the product to match the level of service.

We did a day pass for the pool club. It was nothing short of horrendous. Bathrooms and outdoor showers didn’t work. Service was almost non-existent. We had to hunt down staff for various things, and when we did they acted as if it’s an imposition. There was no ambiance in that music was only playing in one area on a very muffled. Food was ok, but overall very lackluster. Overall, it was not worth the price.

The hotel was going through a renovation while we were there as they are getting ready to shift to an all inclusive in January 2025. They did their best to minimize customer impact and it really didn't bother us. Typical Westin property with nice suites, but the bathrooms could use a revamp. They need to infuse some upgrades and energy into the hotel bars since it was non existent. Great location right at the Marina with plenty of restaurants and shopping. Each Thursday they have a flea market at the Marina where local vendors sell goods and food. Really outstanding and a great thing to do to change things up. Also you are only 5 minutes from the airport and a 10 cab ride to Old Town and The Romantica Districts. Phenomenal staff. The valet guys are the best! Always fast with a smile and letting you know what actual cab fare costs so you're not ripped off. We spent a lot of time at the Cabana's and pool where Okimy Monobe made our stay very memorable.

This hotel is near the Marina and airport. Not closed to the heart of Puerto Vallarta downtown, but an Uber ride away. If you want great Marriott experience, this is not the hotel for you. If you want a good night sleep, this is not the hotel for you. I stayed at the Marriott in the past and decided to try the Westin, huge mistake. Marriott down the street is much better hotel and facilities and sleep quality. A lot of areas are under renovation. Arrival: by car. we checked in via the mobile app in the morning telling the hotel we would arrive at 2pm. We arrived and the hotel is under renovation. We checkin has moved to back of hotel and jammed into a tiny room with not enough staff. It took 20 minutes to get through the line to get to checkin agent. 10 minutes to get checked in. And another 5 minutes for him to check that our room was not ready. Horrible check-in and slow process and no room.Self-parking. The gentleman are very good about helping unload/load car and get you to the lobby. Unlucky for us, the officially lobby opened the day after our stay. We were given vouchers for free drinks, snacks, some classes. Not interested in the cooking or cocktail classes. As Lifetime Platinum members we get free breakfast but not here so we asked for vouchers instead of points or gift at check-in. Room: 1121, as Lifetime Platinum members, we requested suite upgrade and we got it. What a lovely room on the surface. It is large room with King size bed, huge living room with large couch for even 6'3" guy to lie complete across and comfortable. The living room is not quite complete, there is an entire section of floor that is missing tile, just rough cement exposed. Room has safe, mini fridge (but packed with stuff they want you to buy), nice Nespresso pod coffee machine. Nice table and chairs. Nice spacious bathroom with tub and shower. Huge balcony with a jacuzzi tub! There is ice and water stations by the elevators. Bedroom: With a nice King size bed with high quality bed linens. The bed is very comfortable and nice firm pillows. The TV is very nice size for the room and can be moved to face whatever angle you need. Sleep quality: horrible. You hear everything from the hallway all through the night. When door slams, it is so loud that you wake up. The hallway is tile, the rooms are tile, there is nothing to dampen the sound. We did not get a good night sleep, so glad only here for 2 days. The bed is almost right up against the door. The hotel should rearrange the room to put the bed in the living room where there is solid wall that might dampen the sound and move living room to bedroom. Bathroom: gorgeous until you start using it. Lovely gigantic tub, but it has a leak and water goes everywhere. But the water gets super hot and fills up quickly. Lovely shower, but the door does not seal properly and water goes everywhere. The shower is super hot when you turn the dial to cold, installed improperly. Toilet enclosure is nice and has air vent that is on constantly so having the door prevents the noise contained. There is no light for shower so nighttime is very dark, but day time there is lovely skylights. The sink area is dark, so applying makeup can be a challenge. Conair hair dryer provided. Room patio: lovely patio with nice comfortable lounge chairs, but always full sun but late evening. The jacuzzi is an awesome touch, but it was not functioning. Maintenance came up and replaced the pump. It was working but the water is tepid. We used it and enjoyed the views from our private balcony in our private jacuzzi. It was cold in the evenings and sitting in tepid water was not enjoyable.The next day, the jacuzzi broke again and it was after dinner that I tried to get the jets to start and well I did not feel like having Maintenance again. Pool: nice pool area and separated area for children. You get free towels at the pool and beach but they are not always available depending on the time of day. If you think you might need, grab them for later use. Calm pool and if you swim to far right you can find a swim up bar. Beach: very small lagoon like beach area that does drop off very quickly. Very soft sand and soft waves. As part of your resort fee, you do get to rental of a kayak, but never found those. Both the pool and beach are just okay. I prefer the pool and beach at the Marriott down the street. Restaurant: a couple options onsite. Have breakfast at La Palmar - only had free Continental breakfast. Drinks at La Casada, but Watch your bill and make sure to present your vouchers before you order or you might get ripped off.

We really enjoyed our stay. Service was excellent. The people that worked at the Westin were amazing. Rooms were as you would expect from a Westin. Beds were heavenly. Food was all great. The cost of our stay was very affordable. Very quiet here. Both kid and couple friendly. Lots of space to accommodate everyone. Great pool and beach. Wasn't crowded in January. We like to stay at the Westin as our home base and use the very affordable, clean, and accessible taxi service to explore the rest of Puerto Vallarta. Highly recommend the Westin. Not one complaint.

Hotel is clean, friendly staff, Great food. Some thing little bit bad, but good. Went on vacations, felt very tired. Was one of some vacations where you eat go to sleep, wake up, pool, couple of beers, go back to sleep. Did this for 3 days, then to continue the journey. Highly recomendable. However you need more than a week.

Nice pool, nice service and overall a good vacation location. The food and drinks are okay....

We booked the Westin because the price was right. We normally stay at Marriotts or JW Marriotts but we gambled staying here and we glad that we did. We had the most relaxing 7 night/8 day stay. Based on the reviews we came in with low expectations but for the most part they exceeded that. The pros: 1. The Rooms are 3/4 updated. The resort could use a little more focus on construction details. You can see where they skipped a few details in craftsmanship but 80% of the room updates are very nice. The old tile bathtub needs to be removed. 2. The facility is very clean and has a very tropical feel to the outdoor space. It is the best outdoor space of any of the Marriott facilities in the area. 3. There is very little construction left. They were doing some outdoor painting but only on the marina side so no impact. 4. Customer service and the concierge are fantastic. 5. Service was great. 6. Sunset views 7. Enjoyed the pool area. Get your favorite spot early. 8. Beach area is small but enjoyed 2 of the 7 days at the beach. 9. Breakfast at the resort was delicious! We ate on site every day (buffet) 10. Walked to Marina every night for supper. Easy walk and very safe. I'd try they don't turn it in to an all inclusive resort we will be back. Not an all-inclusive fan.

Overview: A dated, run down Westin with serious customer service issues. But nice pools and lounging. Arrival: Arrived by car. Helpful porter. No valet. Check-in:The regular front desk was closed the day we arrived. Check-in was moved to a back office. The process was one of the worst, mind boggling check in processes ever encountered. Took over 30 minutes waiting and for the actual check in process. Leonel assisted us. Very hard to get yes/no answers from him. Example- can we use the app to check out? Had to ask 3 times to get a "no" from Leonel. I encourage Marriott/Westin to send someone to experience the dysfunction of check in at this Westin. Room (1121): A decent junior suit consisting of a large couch, breakfast table, medium LG TV, and king sized bed. The balcony was nice and included two quality lounge chairs and a private hot tub. Unfortunately, the hot tub didn't work. We called for maintenance, it briefly worked, then failed. When it worked, it was very tepid, and we had some water safety concerns. Also, the patio looked like it was not quite completed- there was a large temporary drywall panel covering the plumbing lines for the hot tub. If you have kids, this would not be safe. Bed: above average king bed with above average linens Sleep quality: very poor sleep quality because the hallways transmit and amplify the sound of closing doors. The room design was backward too, placing the bed near the door. Bathroom: Large bathroom with walk in shower and large freestanding tub. Decent water pressure. Freestanding tub leaked all over the place. Service: Overall spotty service ranging from complete indifference, to less than honest, to pretty good. Example of less than honest- we received free drink vouchers at check in. So on our second day, we stopped at the bar La Cascada to redeem our vouchers. The vouchers had no restrictions and stated they were good for Westin cocktails. We sat down, and the drink menu matched the wording on the vouchers. So we ordered some Aurora Borealis cocktails (a great tequila and ginger drink). After we had our drinks, we presented our vouchers (the vouchers contained no instructions or restrictions). Our server would not accept the vouchers. She claimed she used premium ingredients and that the vouchers didn't cover anything premium. We pointed out vouchers had no restrictions and that the wording on the vouchers matched the drink menu. We argued back and forth, and eventually the vouchers were honored. Example of complete indifference- see comments earlier about the worst check in experience imaginable. Example of pretty good- checkout was actually fast. Pools: dated but large pools, not 100% clean (noticed some debris each day, missing tiles, and some moldy areas) but better than average Beach: Small beach areas with fishing boats parked 70 feet from the beach. Beaches were not good for having fun in the surf. Rather steep drop off with some random currents. Restaurants: two on-site restaurants (see separate reviews of La Cascada bar and El Palmar) Overall cleanliness: average Valet: no valet service, self-park only Parking: small parking area that is shared with construction debris and construction workers remodeling the hotel Misc: (1) This hotel is very old and is going through a remodel. We had a remodeled room but it was rough and lacked basic functionality. The bathtub leaked water and the outside hot tub didn't work. We stayed at the nearby Marriott not long ago, and we would return to the Marriott but not return to this Westin. (2) Plenty of restaurants in the Marina area across the street but read the reviews before choosing.

bought a day pass to use their facilities and my family and i had the most amazing time here. service was literally over the top. our server eduardo was one of the best servers i have ever had! he was so great at catering towards all our needs. not sure what the bartenders name was but he was awesome too!!! all the food and drinks were amazing and although more expensive then some other places in the area, totallyyyy worth it.

Heavenly beds! Oh yes... I had the best 2 nights of sleep. Lavendar mist and chocolate kisses for bed time service. Great Great Great........ If you want to enjoy this fabulous resort ASK ME!

Will always return here to get a quick getaway for a long weekend away from the Bay Area. They consistently upgrade us to the next level of room and always get a view of the magnificent ocean/bay. With our Bonvoy status, we receive nice amenities like free continental breakfast and complimentary upgrade of room type upon availability. This time we were upgraded to their oceanfront suite - private balcony view, large bathroom, living room area and downstairs bathroom. The master bedroom is located upstairs and is quite spacious. They have a beautiful pool area which winds around the grounds. There is lots of shade for those who love to linger in the shade and lots of places that have wonderful spots to sit in the sun. It is located very near the airport in an area called the Marina. The Marina is a walkway where there are shops, many small restaurants as well as massage, hair and nail services. There is even an occasional crocodile that visits! A great place for a quick stay!

This place is a joke to say the least. The service is terrible by the pool. There are zero amenities and this place is not for kids. There are two pools and one of them has been said it is an adults pool but there is no sign. People yelling at kids for having fun in the pool. The staff is not friendly at all. No one says good morning. It is the least friendly resort I have ever stayed in. Super disappointing. I asked to upgrade our room only to be told that there wasn't a bigger room. How do you not have a room bigger than two double beds. I would give this place zero stars if I could.

What the heck is going on here?? Management change ?? But - I'm revising this review based on our stay ending on a better note than it began. Stayed here Labor Day weekend 2022. Had such a great stay, decided to come back for Thanksgiving. Cannot say enough positive things about our stay in September. Despite it being rainy season, we had an awesome Puerto Vallarta visit and the Westin was a huge part of what we enjoyed. From the moment we checked in this time, (Thanksgiving) something was very different starting with front desk staff. They were not nearly of the same customer service level of the group manning the desk in September. Not very welcoming or accommodating to titanium elite members. And BTW we do not bring that up at check-in. It's in our profile. And maybe our status level sounds fancier than it really is. For all I know everyone is Titanium Elite these days. Plus hotel was at a much higher capacity than it was in July , so staff was working harder. Finally checked into the room after a longer than expected process. We were told we would get full buffet breakfast (not just continental selection). This breakfast buffet was one of the high points of our visit in September. The selection was great and the foods and juices absolutely delicious. The waiters at breakfast were the nicest gentleman. Several were true PV locals and told us much about the area. Breakfast was one of the best parts of our day during the Sept visit. This time, didn't recognize any of the waiters. Restaurant was under a remodel, breakfast was moved to the beachside restaurant (which is a wonderful setting). First day at breakfast, no issues. Same great food - but slightly less elaborate selection. Second day, things got odd. Had a waiter very discourteously intercept me at buffet to say I could only chose from continental tables. I tried to explain that we were told it was full buffet selection. I thought maybe there was a miscommunication on our part so gladly complied and chose the more limited continental selection. Figured he was just doing his job. After I had eaten most of my food, he came over to say he checked computer for our room and he was wrong and I could select from all tables. Well that was great after I had already had my fill. And their hot selections were soooo yummy. I was a little bummed I had missed out. Breakfast day 3, we were seated and ate. Several differt servers helped us and we cash tipped a few during the meal. Then as we left, the waiter (who evidently was supposed to be our waiter) seemed angry that he had not been tipped. My husband mentioned that he had tipped the staff during the meal and was sorry for any confusion. Room was was as expected. Clean and fresh. Comfy beds. Good idea to keep suitcases and personal items off the floor. We had a couple cucarachas show up. I don't think it's a reflection on cleanliness- the bugs are just native. We mentioned to manager so she could give that room a good spray between guests. The cleaning staff are Hard at work all day in the halls/rooms and always offer a welcoming smile. There's some painting/maintenance going on with the building which was only minimally bothersome. Good to see regular upkeep. We moved rooms during our stay (we had two separate bookings) and the second room was slightly more updated than the 1st. Things worked better. Our first room had a hot tub on the deck, which was pretty cool. But honestly, I liked the second room/deck that didn't have one better. It's one of those things that seems awesome but that you really don't end up using. The hotel has loaner bikes. Highly suggest going on a bike ride around the marina area. There's an Oxxo outside the main entrance that is convenient. And a few nearby restaurants between hotel and marina (which has many). It's just the right amount of selection. The area is very ex-Pat. Full of Americans and Canadians. So after a bumpy start to our stay, the manager went out of her way to help us. She even arranged a complimentary ride to the airport (which is super close and convenient - a main reason we like staying in the marina area for short PV visits). This hotel will always be one of my top PV choices.

We had a wonderful stay at Westin in Puerto Vallarta. A big thank you to Pavel, Pedro, Cristopher, Luis, Emma, Angelica and many staffers who work at the bellman desk, the front desk, the El Palmar restaurant, the spa, and the housekeeping dept. All the staff here are super friendly and very attentive to make sure that our stay was comfortable. We ate frequently at El Palmar restaurant and the food here was delicious. This restaurant also has a buffet breakfast every morning and it has 2 stations where you can make your own quesadillas or omelets/waffles/pancakes. We had a blast during our vacation while staying here and definitely will come back here again if we visit PV again in the near future.

We bought a resort pass for the day we were here on a cruise and it's been a 4.5 star experience. The staff was friendly, attentive, and knowledgeable. The only reason I didn't give 5 stars is because the restaurant was super slow, service wise. The food and drinks were amazing, just slow.

Stayed here for 4 nights. My fiancé and I were celebrating his birthday. Prior to our arrival I had been communicating with the hotel to have our room decorated for his birthday along with some birthday desserts. The hotel exceeded my expectations!! I also booked a couples massage prior to our arrival as a birthday surprise for him. The hotel had everything set up which was great!! This was our first time staying here and I really liked the location. 10 mins drive from the airport. A 10-15mins walk to the Marina. We walked to the marina for breakfast and dinner instead of eating at the hotel. Also, good shopping at the Marina. The main restaurant El Palmar I wasn't a huge fan of. They offer a breakfast buffet for about $20/person. Everything is made to order and they have a variety of selections, food overall was decent. We also ate lunch here. My main issue is the service isn't what I would expect from a Westin. Service was slow, they never check on you or refill water glasses or coffee. They forgot our drinks the one morning for breakfast. Just constantly having to ask for things that they should automatically be doing or offering. We ate lunch at the pool a couple times but I wish their menu offered a little more variety and creativity. It was just typical pool food (burgers, club sandwich, pizza, chips and salsa, etc.) They don't even have tacos!! I tried the garlic shrimp that came with a salad and it was excellent. Wings and fries were also very good. The service was excellent, they were constantly asking if there was anything else we needed, prices were also reasonable. The hotel also offers COVID testing. No appointment is necessary, just show up and within 20mins of being tested, they give you your results. We did have to wait about 15mins but overall, it was quick and easy. And free if you stay 3 or more nights. We took Uber most everywhere we went. About 25mins to downtown Puerto Vallarta. They also have taxi's on standby that the Valet will call for you. Overall, the hotel is beautiful. There are two large pools with lots of seating. A swim up pool bar and a regular sit down bar. Staff is wonderful and very accommodating. There is also a Oxxo (7 eleven) across the street which was convenient. We felt safe walking around, even at night time. Must check out the spa for a massage. Definitely recommend staying here.

A strong 4.5 stars for my family and I. CONS: The one main con was the beach in front of the property- it is tiny (not very wide area from beach/sand to the water) & not really comfortable for spending much time on. Lots We were there the beginning of Sept (rainy szn) and during that time there are apparently crocodile that get washed into the ocean from the rivers. So the hotel did have a sign and chain blocking access to the beach as a warning. So we walked along the beach and watched the sunset but did not get in the water past our ankles. This also caused the complimentary water activities offered (SUP and kayaks) to get canceled every morning we were there. Not the hotel's fault but worth mentioning. I also thought there could be more food options on the pool menu- we ended up ordering food to-go from the main restaurant & taking it to the pool. PROS: -Beautiful property! Very clean and modern. Loved the artwork and plant walls throughout the hotel. Pools (one for kids with a volleyball net and one for adults with a swim up bar) were very clean and well maintained. The staff was so kind, extremely helpful and accommodating. -All the food we tried was good and priced decently for a resort. - HUGE Pro- There was a complimentary kids club (3hrs/day) for kids 3-12. They are open 10am-5pm & our 6 year old REALLY enjoyed going. I wish the person who checked us in mentioned this amenity. We happened to stumbled upon it our 2nd day while exploring the resort- it's on the other side of the kid's pool with a fake tree splash pad near the entrance. They have kids activities like arts and crafts scheduled + many toys for the kids to freely play. This was super helpful when we were packing up to leave or wanted to enjoy lunch while she played with other kids. -The gym was HUGE and had a nice variety of equipment with chilled water bottles available. -Our room had beautiful ocean views and mountain views + the world-pool tub on the balcony was very nice- although the on/off button for the jets did not seem to work too well as it took 3-4 tries to turn it on and 15+ times pressing the button to turn it off. Overall very nice hotel and we all truly enjoyed our stay!

Highly recommended. I came out with my wife for a romantic getaway. The Spa Resort was amazing. We were able to get the Couple massage and it was amazing. Im definitely bringing the rest of the family.

Currently leaving due to construction issues and lack of understanding from staff. I moved rooms twice, it's going on next door to my room from 7:00am to 8:00pm, everyday including weekends. I'm flying home early bc I'm not resting and it's causing too much stress. The level of noise is deafening. I'm covered in bed bug bites as well. We are now cancelling our April 2024 wedding trip. I tried to resolve w hotel but they are not getting it.

The 80s came to Porto Vallarta and died here. This place is under construction. It is super expensive. Do not stay here. Any other hotel in the marina would be better they do have a beautiful pool. The ocean is beautiful but you're a wasting your time and money they are understaffed, and Let's just say this place is super super old.

I had such a great experience at this beautiful resort. I spent 5 nights in a balcony jacuzzi ocean view suite and enjoyed every moment. The room was clean, spacious and offered incredible views. The bed was comfortable and the water pressure in the shower was perfect. My only complaint is the air conditioner made a lot of noise. We started our vacation with complimentary chair massages while awaiting our room. We were able to upgrade from an ocean view to jacuzzi balcony ocean view for just an additional $235 for 5 nights, and it was totally worth it. We enjoyed relaxing in the pools. The swim up bar was great and the activities director was so nice. The buffet breakfast was the highlight of every morning! OMG sooooo good!!! We will definitely be back!

This is a nice resort! Located near the tail end of the marina block of hotels. I think immediately heading in, you can tell that this is an older building, and it is showing its age. The staff were all very polite. What I didn't like about the resort fee is that some of the benefits are 'per stay' even though you pay the resort fee 'per night'. Kind of cheap if you ask me. The room itself had a nice view, but there is a definite musty smell, especially when the ac kicked on. The fridge in our room was also not working. The balcony area is clearly not cleaned property and you could still see remnants of food or other junk stuck to the furniture. And there's a step onto the balcony, so watch out, especially little kids. This is a great hotel for bringing little kids though, because of the beach area and the activities. Our son made a friend and they had fun all over the resort for the entire time we were there basically. The beach is also enclosed by some rocks, so the waves are not as big. You could see some people snorkeling there. They also have daily activities for families and kids, including a pinata party, which is the highlight of any kids day. Sadly the food they serve was average at best. The pizza was basically raw, and same with the nachos. Just not very good at all. The burger was okay.

I LOVED my stay at the Westin it's about a 3$ Uber ride from the airport the resort is beautiful beds are extremely comfortable and staff is so nice. I wish we stayed longer. The gym and spa area are incredible you have access to the sauna, steam room, and jacuzzi with your stay. They give you complimentary sandals and robe for the duration of the spa visit. Views are nice, and the pools are huge. This resort has access to the beach, and a restaurant by the beach. I recommend and will be staying here any chance that I get!!!

Such a beautiful hotel/resort. Whenever I come to Puerto Vallarta, this will now be my home away from home. My wife and I were in PV to celebrate our 10 year Wedding Anniversary almost 3 years ago and we were so happy to return in 2017, but this time with our 3 daughters. The staff is very friendly and helpful. I was so excited to see my friend "Pedro", which I was so surprised that he remembered me and my wife. Also, it was very nice to see our friend "Angel" that works in the club level. Such wonderful staff and a very beautiful hotel. Hotel Management - El Westin será mi hogar lejos de casa cuando estoy en Puerto Vallarta.

The Westin is pretty great. They have two big pools with awesome bar service and a bunch of iguanas to check out. The rooms are very clean and plenty large with great views of PV and the bay. They even have cool activities for the kids. The only real problem is the bartenders in the bar upstairs. The picture says it closes at 11 and the short haired bartender tried to chase us out at 10:30. At 10:45 he said it was 11. Really sad. I definitely suggest this place and suggest they deal with the poor service in the lobby bar.

We stayed at the Westin to attend a family wedding. We have 2 children including a toddler. Our stay was absolutely magical. The crib we got was ancient but it did the job. The room was a little dated but the view from the balcony is amazing. There is construction but it didn't bother us at all and the hotel needs updating so what can you expect. We had no issues with the water. The staff were extremely helpful, they are everywhere and everything was really clean. The food was great and well priced even though they occasionally forgot things for room service. The spa staff were super nice and do a good job. The kids club is a lot of fun. We had our wedding clothes pressed and it's well priced. I wish they had a washing machine but the laundry prices are cheap. Some other family members had issues with their bookings so I would definitely call ahead before you get there. The atm has good exchange rates. The beach was okay but the pools and the local iguanas are spectacular, especially for young kids. Definitely Uber from the airport even if you have to cross the pedestrian bridge.

Amazing stay! The quality was high and the service was great. The food, rooms (the bed was insanely comfortable), staff, pool, restaurants onsite, bar, spa, gym- I loved it all! I wish we could've stayed longer. There was a lot to in the hotel and around town. The concierge Dalia was very helpful and quick to respond/help. We will definitely be returning.

The view from rooms on the upper floors is amazing and the location is great. The pool is really good with plenty of room. The best part I found out about this hotel is the staff. The staff went above and beyond to help out with my requests. Hugo and Leydi at the front desk were just amazing. I was having trouble with the UPS and needed to get it resolved locally. I do not speak Spanish and it was almost impossible for me to fix it. Hugo and Leydi helped me by calling UPS multiple times and arranging for the package delivery. The food is average at this hotel. Mexican hotdog at one of the bars was the only thing I thought was very tasty. The rooms are old and need renovations.

My husband and I stayed her for five nights and had a very relaxing time! The hotel offers an all-inclusive dining/drinking option if you book through them directly (which is probably worth it if you don't plan on leaving the resort), but their food options can get a bit boring if you're here to long and just trying the same food items! The service itself was fantastic. The front bellmen were probably the absolute friendliest. They greet you quickly as soon as you arrive, and are quick to call you a taxi if needed. Although they can let the taxi person know where you're trying to go (and also give you an estimation on taxi fare), be forewarned that most of the taxi drivers are Spanish speaking only and it's easy to get lost in translation if they need further details on your destination. The hotel itself is very nicely decorated although some areas look like they could be updated. As for the room itself, the bed was very comfortable and the room felt very clean. Due to COVID times, we just needed to call for housekeeping to clean our room everyday. The pools were the funnest part of the trip. The water honestly just sparkles and there are iguanas that occasionally roam around the area. Bar staff go around to take your order, but you can also swim to their swim-up bar and order drinks (which average about $6 each) or food. The food itself is fantastic. The chips and guacamole can be enough for a meal or shared between two people for a snack. Surprisingly enough, the Westin burger was probably one of the tastiest things I had. I would absolutely return to this resort on my text trip to Puerto Vallarta. The staff were excellent and the food was delicious and fairly priced.

We selected the Westin due to its close proximity to our friends wedding venue. The hotel is not all indoors as it has openings on the sides FYI. Overall, for the age, its not in bad shape and maintained pretty well. It has the historic Mexican architecture feel to it. The staff is top notch in tending to your needs and polite in every single possible way. The rooms are spacious and surprisingly the bed and pillows are very comfortable (we prefer firmness to our pillows so it was pleasant to see that). We had a partial ocean view with a balcony in a king room. The pool area is great and staff is available at all times to help with getting you food or drinks. The hotel does require face masks while walking through the common area. Taxis are available in seconds via the concierge. There is a covid test on site and is complimentary if staying more than 3 nights. The only downside we saw was the beach was underwhelming since its man-made but the multiple pools made up for it. The other downside was that while the rooms are concrete on all sides and above to prevent noise, the door is not and you can hear everything through the door from the outside because of the tile floor and carts from room service and house keeping navigating up and down. Also, neighbors slamming doors will startle you too as a result. But minor qwerks in retrospect to the entire stay.

I wouldn't recommend this hotel at all, very old hotel, nothing to do no entertainment at all, room doors are extremely loud when other guests try to leave their room you can hear a loud door slam, plus you can hear other guests clearly from your room to next room, restaurants are outdoors mainly, beach is very dirty, only the staff was super nice that's one good thing about other then that I couldn't sleep beds are uncomfortable too much noise. If you want your vacation to get ruined go there. One more thing they should separate kids pool and adult pool.

The staff of the Westin were very friendly and attentive during our stay. It was a pleasure to interact with the Bell Men, waiters at the restaurants and pool bar and personal at the front desk. We are so glad we chose this location for our first visit to Puerto Vallarta. We would definitely recommend this hotel to family and friends planning to travel to PV. Had Amazing experience and felt very welcomed and safe at all times. All staff made our stay AMAZING!!

I have never checked in and out of a "5 star resort" so fast in my entire life - for anyone coming from The states who has had experience with genuine 5 stars hotels such as the four seasons, Waldorf Astoria, the Ritz etc let me be as straight forward as possible "DO NOT BOOK HERE!" - I booked a suite and when I got to my room it was as basic as a la Quinta inn - no joke! The perks of the hotel are decent as far as the pools, bars and of course being located right on the beach is prob its highest perk - my room had the weirdest chemical smell, the AC barely worked and to top it all off BUGS! I have never felt so uncomfortable or wanted to run out of a place so fast! Attached are photos for everyone's viewing but this is a 1 star resort at best for the pools and beach outside of that - the rooms 0 the location 0 - do not waste your time or money

It's a definitely 5 stars experience, minus one star for the very bad and intense sewer smell in the morning. Our room was located by the pool, with a beautiful view, but unfortunately we couldn't enjoy it in the early morning hours (from 6:00 am to 10.30 pm) since we had to keep the slicing door closed for the sewer smell...too bad. Now let's talk about the good! Competent and friendly workers, every single person we dealt with, was genuinely caring and helpful. The hotel is beautiful, clean, well maintained with different food options inside. The access to the beach is just easy and safe. The pool is clean, well kept and framed with beautiful palms. Again, designed with a safe access. Best part are the friendly iguanas, I loved them all! Just a slice of paradise here on this earth, I really can't wait to go back. Next time we decide to go back, I will inquire first if their sewer problems have been fixed. Highly recommended

I didnt stay in a room but i rented a cavana for a day and it was great! Nice pool and relaxing. Fast service!

We stayed here for 7 days/6 nights and got a pretty good feel for the place. Overall, it was a very tranquil stay and nice relaxing. Definitely not a perfect experience, but nothing really wrong. The location is a little far from the downtown - takes about 25 minutes in a taxi, so keep that in mind based on what you want. It is very close to the airport which could be helpful. I was disappointed that you couldn't really easily walk along the beach. All of the resorts had land barriers between the properties. The marina nearby was nice, and you could walk around in it and there were good restaurants and stores. Very pretty resort in terms of the landscaping and atmosphere. Saw some others and thought the Westin was really nice. Great view from our balcony. The floors are open air. Hotel was a little dead in the evening, the restaurants and bars weren't really popping so if you want more of a party this isn't your place. We went to the spa one day and were under impressed with it. There weren't any towels any where and it just wasn't the type of experience we were hoping for, better to just go get a massage from one of the places in the marina. The gym is actually quite nice and big and has a lot of different equipment and machines available. We enjoyed using the kayaks and paddle boards in the resort charge. Pools were nice and seemed pretty busy since the Marriott is busing in their guest while under construction. Due to that not tons of seating, people bunker down. Pools could be cleaned more, stepped on rocks and leaves and such.. They had a water aerobics class that was fun! Staff was overall very friendly and left little treats in the room. Didn't love the concierge seemed like they were trying to sell us on their timeshares or on some business they were probably getting kickbacks from. Didn't seem like they were actually sharing local spots or places that meet our needs/expectations.

3 stars at best. The rooms are a bit run down, but beds are comfortable. The club lounge for elites is pathetic, NEVER restocked. The pool was great in the beginning but now out of towels by noon. We finally got towels and someone stole one from our chair while in the pool. My husband said his spa treatment was good but mine was mediocre. Not worth the money. I'm tired of constantly trying to be sold something. I'm on vacation, leave me alone. The restaurants aren't bad, but nothing special. Inconsistent from day to day. You post signs it is a smoke free resort but allow smoking and vaping EVERYWHERE, which is awful. If you want lung cancer from second hand grape flavored vape, stay here. Overall, Marriott benefits for elites is dwindling, no exception here. You can stay 100 nights a year, but it virtually means very little. Don't be fooled by the property map, 1/2 is the Westin Vacation Club, which requires towel cards you don't have staying at the Westin hotel portion, and they'll try to sell you. The location of the hotel is nice, walkable to the Marina which has better food options. Not a luxury resort by any means, so if you get it for a good price, great. We used points so it was fine. The sunsets from the beach are gorgeous.

I have stayed here over 20 times in the last 30 years. Now something really bad has happened. My guess is there in a new General Manager. The prices have doubled. Customer service now sucks! In the past the employees were like family and they all help the guests and each other like family. Now NO ONE CARES ABOUT CUSTOMER SERVICE!!! There is an ADDITIONAL $25 resort fee *** per person per day *** what a joke! The great long term employees are now gone. Pedro the Bell Captain is the only one left. The new GM needs to be fired ASAP!!!

Update: the hotel has since offered to credit me 30K pts for the disappointing experience and an extra 10K pts to help compensate for insecticide costs to treat my luggage, clothing & car interior. We are still itchy but at least this helps. This is a pet friendly hotel and our room had FLEAS. I would not be so mad about this if the hotel didn't continuously keep trying to claim there are no fleas WHEN I BROUGHT THEM ONE FROM MY ROOM STILL KICKING in a cup of water! We were in Rm 718 with a great view and very nice room otherwise. We checked in 11am and were in the room for a couple of hours while I worked at the desk and spent the rest of the day at the pool with a quick stop back to our room before dinner in the restaurant. My son had pizza and I had the aquachiles w/shrimp (highly recommend). That night my feet and ankles were itching like crazy and I didn't know why but thought maybe sunburn since it's been a while that I was in the sun so long. The next AM, I was sitting at the desk and felt something on my leg. I brushed it off and then saw a flea on my hand! I had a cat for 16 yrs growing up and am well aware what fleas look like, how to get rid of them, how to catch them, etc. I then realized why my ankles and feet were so itchy. I stopped at the front desk before check out to tell them and they sent me to the "hotel doctor" who refused to show me his ID badge, btw, but I know his name was Rosa. He looked at the bites and tried to tell me they were not flea bites. Ridiculous. I had 3 mosquito bites higher up on my legs which look completely different--bigger and not clumped together like flea bites typically are. I left and was super annoyed. I went to the room, put on white socks, walked around 5 mins and caught a flea. I put it in a cup of water and brought it back down to the front desk still kicking(!) where they were embarassed but offered us nothing but a ride to the airport which saved us a whopping $3. Now that I'm back in the U.S. the guest services manager who drove us to the airport, Jesus Lepe, sent me a report from racoweb.com.mx saying there are no fleas in the unit AFTER I BROUGHT THEM ONE FROM MY ROOM. It is really infuriating that they don't own up to the situation and offer a discount or guest points or anything. I had to leave all my luggage in the car for the night and sort through everything outside on the pavement putting clothes in plastic bags for disinfecting and treating my luggage with insecticide so I don't infest my home. I have 10 bites on my feet/ankles and got 4 more bites on my right hand while sorting my belongings stateside. My son has about 10 bites on his feet/ankles as well and 1 or 2 on his torso so he thinks they were in the bed. Also, we wore permethrin bug repellant lotion every day while out which was super effective and it also works for fleas but we did not have it on in the room. The only time I did not have it on outside was while walking from the Raintree hotel next door after check out to check in at the Westin and that is when I got the 3 mosquito bites (in about 30 mins)! We were at Raintree for 4 nights and had no issues with bugs or bites inside the room. Really, this is a nightmare and it's infuriating how the hotel has handled it.

To long, didn't read version: great for a relaxing get away to relax by the pool and not have to worry about a thing. Pros: nice pool area, well equipped fitness center, close to marina for fishing and other boat activities, reasonable prices, comfy rooms with good A/C Cons: location is not ideal for anything else besides relaxing by the pool, poor communication from staff at check-in/concierge, mediocre views ("full ocean view" has several buildings in the way), beach is not beautiful (but there aren't any amazing beaches in PVR any way so that's not unique to this hotel). I booked a club level room directly through Marriott (they had the best rate for my days, and usually are great about matching 3rd party sites). There is an additional $15+tax/day resort fee which covers...nothing? Every single amenity that it gives you should be part of your normal hotel stay. I don't know why they don't simply include it in the room rate. A taxi to/from the airport will run you between 80 and 200 pesos, and it's about 10 minutes away. That's about the only thing it is close to, unless you want to do some activities out of the marina (go fishing, whale watching, etc). There are a handful of restaurants and cafes along the marina, but none that stood out to me. If you want to hike the jungle or explore the city of Puerto Vallarta proper, this is not the hotel for you. I was extremely disappointed to discover at check in that the club lounge is closed. What? Apparently it has been under renovation for some time already - why was I able to book a club room at all? Instead, breakfast, snacks, and cocktails would be served in the restaurant. Ultimately, the food and drink were as good (and probably even better) than would have been in the lounge proper, but the fact that this was not communicated anywhere during booking or before arrival left a bad taste in my mouth. Breakfast was good except for the pastries (dry, flavorless mini-danishes and the like that looked straight out of a costco tray except they tasted like cardboard). Chilaquiles were available every day with a variety of sauces, though fresh tortillas were not (which I found very strange). Evening "snack" was more like a dinner service with 4 hot dishes (pasta, vegetables, and 2 choices of protein). For buffet food it's absolutely delicious, especially the more traditional Mexican offerings (cochinita pibil, chicken tinga, guacamole, etc). Margaritas were very strong and Marvin, Jonathan, and the rest of the dinner team were friendly and attentive. The "concierge" is essentially a commission based salesperson. When you arrive they'll try to sell you on adventures and excursions. I won't say that they're overpriced because I wasn't interested at all, but I will say to never accept their first offer. The second day of your stay they will slip a card under door for a free drink or something if you stop by - this is to sell you a timeshare presentation. If you attend you get...some kind of discount, resort credits, etc. etc. etc. Same thing - NEVER TAKE THE FIRST OFFER.

Six night stay at this resort & it was okay. Pros: take Covid seriously & cleanliness was obvios. Proximity to Marina Vallarta (5-10 min walking) lots of good restaurants, shops & spas. Covid testing on sight (convenient), beautiful ocean view from the room. Breakfast buffet has a great variety & it's the be meal of the day at this resort. The Pool area is beautifully landscaped. Cons: restaurants & bars close early (pool bar closes at 5 pm & beach bar at 6 pm, & Lobby bar at 11 pm). Menu selections are limited, no restaurant near or by the Pool, only 1 restaurant open for breakfast & lunch, staff will bring you typical pool food to your pool lounge chair, all staff was cordial not too friendly, check-in with front desk took 30 minutes for 2 rooms with only 2 families ahead of us. We were finally offered water right as we finished checking in. Pool water was warm, felt like bath water. And the beach area is small.

Aside from needing some renovations in the rooms and at the pool bar, the experience was positive. The staff was helpful and friendly. The housekeeping was good, as expected. The pool area is enormous and the other facilities including the gym and sauna, were slightly better than at other Marriott properties. There are only about 20 lounge chairs on the beach and after having enough sun I wanted to move to a cabana between the beach and pool area but they wanted to charge $40 for the day, which is just stupid. I realize it's standard practice to do that, but I just don't get it. No wonder they were all empty.

04-23-2019. Arrived this afternoon from Las Vegas. This will be my home sweet home this week! Received a warm welcome by staff as soon as I was getting off the shuttle from the airport. The warmth and friendliness extended to the reception / front desk area. The greetings and comradery (camaraderie) from everyone was infectious. Even Lino (who helped me with my luggage) was very welcoming. In my room, I received a welcome call from the Concierge, Monica Bolaños Vigueras. Nice! I've seen pictures and videos of the king bedroom with the balcony and Ocean view, but nothing prepared me for the experience of actually being in one of them! What can I say? It was roooomy and comfortable. Marble floor and stainless steel fixtures and fittings. Rainfall-type shower that I didn't want to get out of! Luxurious cotton bathrobe and comfy slippers to relax in while taking the amazing views of the ocean and pools and gardens. And the view! The view! It was well worth the trip to Puerto Vallarta. The sunset was amazingly colorful as well! I'm glad I went here and would recommend this place

Ugh. This is two stars for the staff only. If you need it, want it, think about it, the staff will somehow make it work for you. They have the service part down pat. If you need airport transportation, a taxi is about 80 pesos, which at the time of this writing was $4.40 US. When I asked about airport transportation from the concierge, the suggestion was to use Gray Line which costs 150 pesos or $8.50 US. And Grey Line is nothing more than a taxi, so skip the middle man and stand in the taxi line which will help you avoid an unnecessary wait for a ride (our wait was ONE HOUR). These facilities.....as much as I hate to slam this place these facilities do not live up to the Westin standard that I have experienced over 20 years of patronage. For example, the shower does not drain. At any given moment there is a pool of two inches of standing water not draining. The housekeeper has to use a squeegee to move the water toward the drain. There were a few instances of not-quite-clean moments when I spotted various food particles and unidentifiable masses on the bathroom floor..and this was when I first walked into the room. When this hotel is updated and refreshed it will definitely be a destination. Right now, it is a decent place to stay of you get a dirt cheap rate (like $89 US). Finally, I am a Starwood Gold and this was an upgraded room. I really hate to imagine was a standard room is. You will appreciate the semi-private beach (no beaches are fully private in PV) in that there is virtually no other foot traffic from other properties and the marina location is for the most part isolated. There are still people selling various items but nothing close to what you experience on the public beaches closer to town.

The Westin is marvelous we enjoy all the time we have stayed there. People are wonderful. Watch out not to trip on the hidden small step into the bathroom from the main room floor as we did a year ago. Yet the local hospital emergency room is a blessing. The people, spaces & resort at this Westin remains first class- we will return.

The Westin is by far one of the best places you can stay. They take every opportunity to ensure that your experience is the best they can be. When we got here the room service was delivered fresh and a little time at all! Everything that we've had to eat here has been amazing. The staff is top-notch, and their English is perfect. They always enjoy when you speak Spanish, but it's not a problem if you don't. They're always asking where you're going and checking in when you come back. They remember your name and treat you like you're one of the family. The food has been so good have loved being here.

My sister and I vacationed her two years ago after she graduated from college with her Bachelor's Degree. It was our first time in Mexico, and we LOVED the Westin. Upon arrival, we were greeted by the entrance by a few friendly staff members, who showed us to the front desk. We checked in and got on the elevator to our hotel room on the 10th floor. The lobby itself looked gorgeous. We had an ocean view room and the views were breathtaking. From our balcony, we saw the greenery from the gardens, the pools, the beach and the ocean. My sister and I would order room service and sit on the balcony while we enjoyed whatever it was we were in the mood for. We ate at El Palmar for breakfast, and the food was delicious. We also love the swim up pool bar (we went there every day), and all the restaurants and bars in the resort. You HAVE to try the spa. We both did one hour massages and I instantly wished we had more time when the hour was up. It was soon relaxing. Everyone took great care of us, and were so friendly every time. We always talk about returning, and staying at Westin again.

Great hotel! Service was great! Checknin was amazing and super quick! Was in and out! -internet $15 unless you're a spg customer but there is free WiFi outside of the room for Westin guests -they have all inclusive for $150pp per night -amazing pool and it's right off the beach and they have amazing gazebos out there Super relaxing -there's a great bar/breakfast just a few steps away and the best of it all there's a OXOX(7-11) right across the street! It worked out so perfect! They have everything you need -prices are great for what you get! -taxis only $135/$140pesos to downtown (malecon)

Reader beware. If this is your first visit to PV, please do your research and stay closer to town. This Westin property is located in Marina Vallarta, an approximate 25 minute drive to and from Puerto Vallarta town proper. Be advised that Marina Vallarta feels like I'm in San Diego, CA USA. The property has a nice open lobby. Vast pools, good restaurant for breakfast buffet. Our king deluxe room had a wonderful view of the pools and the Pacific Ocean. I wanted to like the room, but it was sooo uncomfortable. It felt like the sheets were constantly moist because of the humidity. The air conditioning was dripping water. It smelled a little moldy. The bathroom lighting was too dim for my taste. The employees were extremely nice.

This was our first visit to Puerto Vallarta. The staff is friendly and accommodating. Hotel is clean but needs updating. The view from our room is nice. The marina location has many shops and restaurants within walking distance. A mini Starbucks is located inside hotel. The kids pool is good. However, we did encounter some issues at hotel. The biggest disappointment was our room. The beds were uncomfortable and falling apart, musty smelly bedspread, lamp broken, tv remote control not working and tape for back cover and room door key scanner not working. This hotel is considered a high end resort and unfortunately failed to meet those expectations.