The Westin Resort Guam

Far from a five star experience. One of the worst Marriott stays we have ever had. We travel with kids a lot and always try to stay in a Marriott being titanium members. We emailed and contacted via app weeks out about getting connecting rooms or rooms near each other. When we arrived at 5 pm, rooms were not ready and we ended up on different floors. It took over an hour to check in and we missed the sunset our first night. After spending the next day at the beach we found our room had not been serviced and contacted the front desk. They said they would take care of it but when we got back from dinner they had not. Whoever picked up the phone when I called to get our coffee refilled was annoyed that I was bothering them. Then the breakfast was extremely disappointing, not only was there an extra charge to eat even though our status is supposed to cover breakfast. All the fruit was from a can and the juice was from concentrate. It is such a great location and beautiful area, the beach is amazing. I would just recommend spending my money someplace else.

I booked a room here to move from the Marshall Islands to Guam. I was here nearly 30 days before I found an apt. To be honestly, the Westin was very nice to stay and dine at! I really enjoyed the clean rooms, the large bathroom, and the constant attention to detail regarding what I needed when asked. I felt like the staff was super attentive and they were genuinely interested in what I needed whether it was food, directions, or using the business office. Access to everything was easy albeit slow at times due the number of guests using the elevator during the mornings and afternoons. The laundry room was busy all the time and I didn't like people taking my clothing out of the washing machine (not the Westin's fault). Also the machine to make change in the laundry room was down the whole time I was there it seemed. The beach was well manicured. I wish the beach bar had more vegetarian options as well as the breakfast buffet (like fresh fruit). Other than that, I would stay here again and recommend it to others. The ability to walk to other places and go site seeing without a car kept me sane and from going crazy being in the room all the time, and the music/band in the evenings were like a cherry on top of my evenings. Finally, kudos to the Westin for having free parking, you guys rock!!

I’m a local and I can say it’s very disappointing. It’s going to be a long review: DO NOT PURCHASE CLUB MARRIOT MEMBERSHIP EVERYONE!! I’m a club Marriot member. Mind you for the full membership and benefit its $1,400. If you have another person with you signing up its $700 per person. On December, I placed an advance room reservation to use my club marriot room voucher. I reserved for January 30th. December passed and I realized I didn’t get any email confirmation. Long behold, they have no record of my reservation. I went into the hotel in person to rebook. I learned that booking team is not even based on Guam. Got this issue resolved. Manager on shift upgraded room. I didn’t ask or demand for this. Day of check in: January 30th. My husband and I notice our room is really hot even when adjusting thermostat. we could not enjoy our stay. The upgraded room that was provided to us had no working AC. We contacted engineering and the personnel changed the AC setting. My husband and I left for dinner and we returned it was still hot and felt moist. My husband contacted Engineering team twice and no prevail. An engineer personnel came up and said “we’ll fix this, sorry”. He didn’t return. This event was to celebrate with friends. When engineer team did not return, my husband called to follow up. Front Desk then called. Ms. Mirian spoke with my husband and even questioned and insinuate that the reason the room was hot because of amount of people in the room. I took over the phone conversation. They are not staying in the room, only temporary to celebrate as a gathering for Christmas, new year, and thanksgiving together. Embarrassing. Very disappointing. Take my advice and don’t purchase club Marriot. All these events, makes me feel that this was done on purpose. For the amount I paid? And be treat like this. Its really disappointing. Especially guam economy is not so great and businesses are closing. Guess what, they won’t refund me. I have to deal with upper management on Monday or Tuesday to get approval for refund?!! My money. Westin was not like this before. As a local, my advice to tourist is don’t book with westin. **Watch, an automated response to this review will be written by Eric Simon, Marketing Manager….

The Westin Resort Guam is a great hotel. It is a beachfront property. The rooms are well appointed and spacious. We got to use the Executive Lounge Floor on the 21st Floor as we are Marriott Bonvoy Elite Members, we also enjoyed breakfast at Taste as part of our membership. The beach is located on the 1st floor, while the lobby reception is on the 5th floor. They also have water dispensers and ice machine on every floor.

Rooms are actually very good. I only set it to 4 stars because you need to run the AC full time because of the humidity. I am not a big AC person. I did have an issue with the water not getting hot in the room. They tried to fix it but couldn't and the staff had me in a new room that evening. Location is excellent, close to all the activity in the area and easy access to the main roads

The rooms are very average and only the top ones have been renovated. All rooms are very loud too and good luck getting any service. Also, I’m Marriott’s top status and I had upgrade awards - not only didn’t they get back to me, we didn’t get upgraded. Also, the upstairs free breakfast and dinner is always empty and they act like you’re rude for asking them to refill stuff. The location is good though.

Stayed for a free night - our room wasn't ready so they tried to upgrade us but we needed 4 sleeping spots. So we had to wait and they made it seem like it was our fault? It was just a bit snooty. And the cards stopped working so we got them redone and again there was just unfriendlyness. Nothing crazy. Maybe it was just a bad day. Service at checkin was SLOW. Had to wait over 40 mins at around 3pm. Included breakfast was a demotion from last year where you got a buffet at Taste. Now its a small continental breakfast. Ac in our room wasn't working well and the bad service was enough for us not to ask for another room. Overall not a great stay. Outside the front desk, service was great! But if it were me, I'd book at the Hyatt instead. Better value.

The hotel is lovely, the villa suites are clean and fairly recently renovated. The regular rooms are clean and welcoming as well, smart to use LVT flooring at a beach resort rather than carpet in the rooms! Easy access to a beautiful beach and great pools, and lots of restaurants and shopping within walking distance. My only gripe is with the signage in the elevators offering a continental breakfast to in-house guests. It’s not complementary, though the signs would make you think it’s complementary. That signage should be adjusted to be more clear so guests don’t feel stupid going up to the 21st floor only to be told it’s not included.

I am writing this review after staying here for 76 nights. I have been trying to stay at the Westin Guam Resort for years with no success as they were booked solid or didn't offer the government rate. After COVID, things changed for the Guam Tourists scene and hotels are no longer full. As bad as that is for Guam in general, it was great for me as I could finally stay at the Westin. I am a Marriott Bonvoy member so I always try to stay at Marriott properties and since the Westin Guam is the last remaining Marriott property, I was super happy to get the government rate for my entire stay of 77 nights. The Westin Guam Resort is located centrally on the Tumon strip and it is conveniently located near the road that leads to Marine drive and is accessible from the main Tumon strip as well. The hotel property is not huge but everything is conveniently situated. The first floor has the pool/beach access, Misty's beach bar, and the Taste Buffet restaurant. The second floor to the fourth floor houses the Gym, a preschool, the multiple ballrooms, the magic show theater, and a Japanese restaurant. The fifth floor is the lobby with a Starbucks (only one in Guam I believe), a bar, and a lounge which has live entertainment at night and the lobby area had pretty hardcore Halloween and Christmas decorations. Guest rooms are from sixth floor to 21st floor (which also houses the VIP lounge for Platinum and higher guests). The hotel property is a little old and dated but is well maintained and for the most part the public areas were clean. WiFi was decent but not super fast. The guest rooms were large and super nice, good AC, large TVs, bathrooms with separate shower and tub, bidet toilets, large comfortable beds, a nice view of the Tumon bay, and included all the amenities one would need, along with a mini fridge, safe, coffee maker with coffee and tea, a hot water pot, etc. The assistant manager left a hand written thank you letter with a sleeve of cookies for me in the room when I arrived which was nice. I was really satisfied with the room and the property in general. The hotel staff was the best of the best! The front desk staff were awesome upon check in and when I had general questions. The security staff and pool staff were awesome. Housekeeping staff was great too. But the best was the Taste restaurant staff and the VIP lounge staff who were super welcoming and sincere, and they tried their utmost best to ensure the guests had the best possible experience while staying at the hotel. I found out that the hotel doubles as a university of culinary arts and that many of the staff are students, working and living in the hotel to earn credits towards a degree. I was completely blown away by how personable and friendly the staff were. I think the staff was so awesome I wish I could give the Westin Guam Resort 6 stars! Overall, I was extremely happy to finally get to stay here and would love to stay here again every time I return to Guam for work. The people running the Westin really deserve a lot of credit for training and promoting the world class customer service that the hotel delivers. I totally feel the Westin overtook the Tsubaki tower as my number one favorite place to stay in Guam!

Pretty decent hotel. Not sure if it's because of low season, but after the first floor it looked like a ghost town. Not even one single decor was on a wall. Other than that, it was great. We had access to the beach, the executive lounge, and there's even a Starbucks in the Lobby. Everybody was really attentive and patient with customers when they were in a kink. Breakfast and executive lounge was always a hit for us, an abundance of variety and they actually taste good! *One thing, the sweet baked goods should have some cover over it. There were gnats landing on them and that grossed me out. Our room was perfect, no moldy smell even for a tropical place. We had a side ocean view so it was nice to able to see sunset every night, weather permitting. It was very relaxing and peaceful. Perfect and easy beach access. We were able to walk to the other side of the beach in the water. Make sure you have some water shoes, some of the rocks weren't pleasant. There weren't a lot of people, so that was a plus for us. The pool was great when it wasn't the weekend. Apparently non-guest can purchase a pass to use the pool amenities, which made it a lot more crowded and noisy. The location of the hotel is great with a lot of shops once you exit, but we were content relaxing at the pool, use the gym, and relaxing in the room. Overall, we had a great time here and wouldn't mind coming back!

Great hotel right on the beach and the middle of restaurants, bars, and shopping. The Westin always seems to have activities going on but is private enough that there aren't a lot of people fighting for beach space. Overall I enjoyed the rooms, the views, the staff, Starbucks in the lobby, and the breakfast Buffett is massive. As a Marriott-guy, I always stay here when coming to Guam.

I stayed at the Westin Resort Guam and had a great experience. I had an ocean view and I love the location of the hotel to the restaurants/shops. The hotel staff was nice and the restaurant & room service was always good. Some nights I ate at restaurants around Guam and had leftovers. I loved that the Westin Resort had microwaves on each floor. I've stayed in other hotels all over the world and alot of hotels don't have microwaves on each floor, some hotels have only one microwave in the lobby. By the time you heat up your food and get to your room, your food is cold. Every night, in the lobby they have entertainment. It normally goes from 6pm to 9:30pm. I saw some bands playing and folks were dancing. The only bad part is the Westin has an open floor plan. So I could hear the music while in my room. Take this into account when booking your room, if you need to go to bed early and can't sleep with music playing. On Saturday, 29 April 2023, the Westin hosted the MIIDAF (Mariana Islands International Dance & Art Festival). We saw dancers from South Korea (Ryu Dance Company) and Bulgaria (Ensemble Sofia 6). They were good and it was nice it all happened in the hotel I was staying at. Got to see cultural and everything.

I visited in June 2021 and completely forgot to post my review, which was in my draft notes waiting for me. Now that I am back in Guam (at a different hotel since the Westin was booked out), I have some time to reflect and complete my review, albeit a year late! :D When I checked in my government travel card was declined!! Not thinking anything of it, I just asked them to use my personal card. About two days later when I was able to check my account, I realized that I had met my limit; I had to call to have my limit increased. The hotel had tried twice since I checked in to charge my card and each time it was declined. I did not know of the other attempts since no one from the hotel called me. Once I got back to the hotel from a day working, I informed them that my card should be good by tomorrow (15th June 2021 Guam time) since it was still Sunday in Hawaii/mainland US. The receptionist was really understanding and didn't even sweat me. She just stated that she will make a note of it and they will try again tomorrow. This was a time when a lot of covid-related restrictions were still in place. Masks were required, a lot of buffet-style eateries were still closed, and a lot of normal hotel/beach activities were suspended or reduced. Thus, not much was going on at the hotel and surrounding area. The hotel looks great on the outside and in the regularly-used common areas but it is clear once you get to the room that it is time for some upgrades. Even in some of the stairways, it seems like there was water damage or some areas were just abandoned/forgotten (I wish I saved the pictures I took). Perhaps it is a affect of the pandemic and reduced staff? Elevators (4 cars), can get a bit slow for the amount of guests requesting lifts to their rooms. I took the stairs once to go down from my room and they looked a bit sketchy. I tried using the stairs going up because there was a long wait and crowd for the elevators but I got sent back because the stairs didn't access the guest rooms from the main lobby area. Parking is in a ground level/underground garage. Parking in the evening is challenging. At one point, all the parking slots were full and I had to circle a few times before finding someone who was leaving to take their spot. Housekeeping comes everyday without prompting. The beach here is nice. Just go to the lobby floor and out through the pool area. You can grab towels from the pool area too. I was lucky enough to see a blue starfish (blue!! Have you ever seen a blue starfish?) and a sea cucumber. How cool is that?!? The hotel is conveniently located near T Galleria By DFS. There are a bunch of high-end stores offering duty-free goods. Micronesia Mall is nearby too. I guess everything is nearby since the island is so small. But, it's all relative.

I have stayed at a lot of hotels, and NEVER have I seen a hotel think it's ok to blast music in the lobby until 10PM at night. All the rooms face inwards towards the lobby and the music just echos all the way up. It's horrible. You cannot zone it out with your TV or anything it is so loud. When I went to try and move rooms, the employee in the lobby could hardly hear me over the loud music. Not to mention, they didn't literally nothing to make it better! Not even offer a new room further from the music! It is completely unsat! I would never stay here again, and never recommend anyone stay here! I cannot believe they think this is okay. I hate it here!!!

First is that the hotel room was clean and I love the fact that they no longer have carpets. Staffs were all friendly and very accommodating. The pool was awesome specially its location to watch the beautiful SUNSET. A few minor things like the lights on the walkway from hotel to streets may need improvement, perhaps putting more lights since majority of guest would like to walk a night when its cooler or walk across the street to eat. I personally did not feel safe as it was dark. The food at the Taste was great but may need a few adjustments. Perhaps inter changing daily menu as it can get boring or at least have a station that changes each day. By the way needs a lot of improvement on the COFFEE, try using GOOD water, because some people can tell if tap was used on coffee. Other than that it was one of the best experiences since I go back frequent.

Westin management reached out to me for feedback. I sent them this information, but they never responded. I include it here for your consideration: Pros: Happy hour selection and lounge arrangement very good, breakfast options also very good. Bed was extremely comfortable. No resort fees and free parking were great options for my business travel budget. I used the chat feature several times and everyone both answered promptly and addressed my question or concern, and it was nice to not have to follow up. Staff were friendly and courteous across the board, which was wonderful. Cons: Not upgraded despite availability...likely because the front desk didn't seem to have my Marriott number available and were arguing with each other. (Odd because I had the reservation in the app and had already been chatting with the front desk.) Real difficulty maintaining shower temperature, it kept changing on its own. Maintenance issues in the room (but that was resolved). Breakfast staff were nice but very aggressive about clearing tables, I got up to get some more water and they cleared all my stuff and gave the table away on two different days. Coffee was not good, noticeably worse for what was otherwise a pretty high quality buffet. Lastly, it isn't a great feeling for the elevators to shake a bit and then see all the inspections/certifications for operation have expired. I would definitely choose the Westin over (for example) the Hilton, which was a complete disaster. Enough minor things added up that I might shop around at least on my next trip, but I would also happily come back.

Best service from the manager Billy and the rest of the front desk crew! Shout out to the housekeeping department too. Made a last minute reservations. Being a Titanium Member, I requested to be checked in early and have a specific preference of room. Thank you Billy for accommodating. Might not be all, but we're very satisfied. Thank you! I highly recommend this to anyone visiting Guam. 7-18-2022

Came here for one of the Holiday buffets around Christmas. It was delicious. There was steak, sushi, lamb, ham, turkey, vegetable and so many other great foods. I also really loved all of the Christmas decorations in the resort. On my next trip to Guam I will most likely stay here.

The location is in Westinghams. It gets crowded on weekends, so it's best to make a reservation. The good thing about this buffet is that you can drink as many beers as you want with no limit. LOL! Of course, you can also fully enjoy the food and the ministry. Crab, oysters, shrimp, and mantis shrimp are the most popular seafood. In addition, they also have prime rib, shrimp tempura, pasta, and many more. To finish off the meal, you can enjoy dessert such as cake or ice cream. The pricing has been a bit higher since August, but the food is enjoyable enough and the live band plays pleasant music‼

If youre going to be staying in Guam for a long period of time and you have a big group. Do your best not to stay here. Even before the typhoon. The noise level from events could be heard as high as the 10th floor. Theres black mold above the ceiling tiles in the closet. The wifi thats been outsourced to a company called Intertouch is hard to believe how bad they are at their jobs. You can't rely on it to get work messages, facetime, or video chat loved ones because of calls dropping constantly. Dont even think about being able to do homework or take tests online. If your phone company offers an extra 100 dollar fee to get your phone to work here and you dont mind paying. More power to you, but if youre intending on saving that money. The chances of you needing it for work might force you to get that service.

Nice resort with a great beach. Breakfast buffet is fantastic as is the service. Bar by the pool Is good as well!

Came to Westin Resort Guam as a suggestion on whats the best place to go watch sunset, puddle board, and have a few brews with the crew! And several Guamanian Locals suggested for Westin Resort. Pros: -Great weather -Plenty of paddle board/kayak to rent. -Outdoor and Indoor Bar -Friendly Staff -Clean Beach -Pristine clear water -Plenty of parking in the garage Cons: -Souvenir shops are EXPENSIVE. -Drinks are expensive.

We have been here for over a month on a work trip. Service is terrible. Management is terrible and they treat their employees very poorly. All the bartenders quit recently due to the harsh hotel management. There is mold in almost every shower and the outside pool/beach area is very run down. The hot tub is out of service, the pool is gross looking and the paint is chipping badly. Breakfast is overpriced and very subpar. Don't order the eggs. Although they won't admit it, certain cultures get priority. About half the washers and dryers work so, 2 washers and 2 dryers. When the elevators are not out of service, the lights don't work so you don't know if the button was pressed or not. Will never been staying here again. I always stay at Marriott and have never had an issue except this hotel. This is my first negative review. I hope others stay away. Also, if you like air conditioning, don't stay here. Mine and bunch of my colleagues have yet to have working AC.

While the Westin does sit in a prime location in Tumon, that is about where the "perks" end. The rooms themselves are dated. Furniture is stained, bathroom fixtures are dirty. Both the shower and sink had mold growing in and around them. However, the linens were all very nice quality and very comfortable. Room service is a joke. When I ordered a simple two egg and sausage breakfast with hashbrowns, it took over an hour to have it delivered. Everything arrived cold. The hashbrowns were the cheap, triangle freezer patty style. Although you don't always expect a lot for the price with room service... Warm food should be at the very least the minimum threshold of service. *EDIT* On top of the above, when I tried to have food delivered, the hotel told the delivery driver that my room didn't exist. My food finally showed up an hour later after I called the delivery service and hand them come back. All in all, there are many nice hotels with incredible service in Guam. The Westin is not on that list.

We checked it last night to the resort and are staying for multiple weeks the amenities on the beach are incredible would highly recommend those that are visiting and walkable to nice shops. The pools on the beach at this hotel are incredible.

My stay at the Westin is definitely Great! The hotel it self is nice and clean. The hotel staff, specifically Abner and Lena are amazing. I can tell they take pride with their hospitality. The Beach is amazing! The water is nice and warm. Perfect for kids since it has long shallow waterfront. Very safe for kids. The hotel has a nice selection of Kayak, Paddle board and snorkel gear for rent. I would definitely comeback and stay again!

This Westin resort has amazing views of the ocean with all that you may expect in a Westin on a mainland execpt you have to bring in your island clock and personality. The staff is nice and considerate but you have to understand things start slowing down as you move farther away from the mainland. If you have patience and can keep smiling you will get the best service. I had to stay in Guam for the night due to airline delays and missed my connection. Airline put all with no where to go at Westin and we all started the amazing race from the airline counter to find the Westin Van, after a few of ups and downs from arrival to departure trails we found the jolly good fellow driver enjoying a hearty talk with passengers who had made it to his waiting spot before us. But he forgot to held his sign up for teams that came in after the first one so we were all whisking by him few times without out knowing that was the guy. Some complained after they found him, some were calling the hotel and some were just glad to see that that leg of amazing race of finding Westin Van and driver was over. When we arrived in the lobby since there was hoards of tourists (All Japanese, Japan is closer to Guam than US main land) we all amazing racers who had missed our lane connection were asked to wait before we could check in. Finally we found a lady manager and she said she was off duty. some us took out our Starwood Preferred power to convince her to help us even if we were going to use Airline Vouchers. She eventually gave in and helped most of us to check in quite easily and swiftly so we could some sleep for our early morning connection. She went out of the way to get ready brown bag breakfast since we would be leaving much before lounge would open. Over all its the same great Westin if you have patience and keep your island cool. Some were in time out because they were acting like mainlanders. After all it jus takes HalfAday.

I've stayed here for over 70 nights over the last three years. Recently I've experienced what looks like very small ants but the hotel says they aren't there. I have video. Tonight I asked for a microwave and I was informed I would have to pay $25 extra to get one. I have always gotten one free of charge. I've allowed their shortfalls in the past and after this trip I will never stay here again. I get things happen...bugs happen. I can get over that. They aren't that intrusive. But to charge me $25 for a microwave...GTFOH! Not to mention the fridge that barely works and the shelf that they provide sits on the bottom of the fridge because it wasn't made for the fridge it calls home. Maybe they need the money for fix the ice maker that doesn't work or the leaks in the ceiling! So disappointed...

Nice room and amazing buffet breakfast. The beachfront location and access is wonderful as well. The pool area could use a refresh. Still overall we had a good stay and felt like it met our needs. Friendly and helpful staff! Thank you.

The Westin is one of the nicer hotels on Guam. Parking is free but challenging as the basement venue for weddings often brings in a lot folks from 5pm-midnight. The rooms are nice with generally ok wireless access. Importantly, room service is pretty fast and inexpensive as the restaurant is packed and overpriced. The pools and beach are top notch. Flipper rentals are $5/hour - just be careful not to swim past the reef as you won't make it back home. The island is small so the hotel is a good jumping off point for north, south, and east.

I thought Westin was supposed to be in the higher tier of the Marriott family. I am currently staying at the Westin Guam Resort and from the moment I stepped into the room, it just had a damp feeling. I thought after a day or so it would subside (maybe no one had been in the room and the AC was off) but the damp feeling remains. The AC cannot keep up with the humidity level in this room so much so that there seems to be mold growing on the sheer curtain and rust running rampant on the light fixtures on the bathroom. The vents look as if they hadn't been cleaned in a while. The towel hangar is pulling out of the counter in the bathroom. And the humidity is causing cracking in the base of the bedside lamp. I am considering taking the remaining 52 nights of my stay down the road to the Hilton. I am not any level of Elite status but the front end staff greeted me with politeness as if I was.

Great hotel. The ambience was nice and welcoming. Parking was sufficient and the views from the balcony in the room were awesome. The wait time for food and drinks in the lobby restaurant was a bit excessive. The wait staff seemed distracted and disinterested in waiting our table. Lastly I'm not sure the hotel policy, but guest should not be allowed to bring a personal speaker into the restaurant area and "blast" music. The stay was short and great overall, but there were some detractors.

The hotel and resort is very nice. However, I had to wait 2 hours after my reservation time to get my room key. Also, to be led on with "your room will be ready in 30 minutes" for a total of 2 hours was very frustrating.

Decent place. Came here for work travel so I can't complain too much. The bar in the lobby though is absolutely terrible. Don't go. They were out of everything and have very inexperienced bartenders that didn't know how do make most drinks or open bottles of wine. While here they had several bed big incidents. Got a massage as well with their special going on....the worst massage I've ever had such a bummer. Drinks are weak. Food is expensive

Great hotel on a bay with beautiful views, oversized rooms (at least ours was), large free parking garage but frustratingly slow elevators While passing through Guam for two days, my wife and I stayed at the Westin on Tumon Bay. You can easily see this uniquely shaped brilliant white hotel from the airport on the hill when landing. The drive there is all downhill and without traffic takes maybe 15 minutes even with the prolific Guam 35 MPH speed limits. The Westin is right on Tumon Bay with its own swath of soft sanded beach but no shells. Tumon is a beautiful bay with coral and tons of fish right there just yards off the beach. At low tide, you can walk right up to the coral in waist deep water for viewing or do what we did and rent snorkel gear from the hotel's beach stand for $15/day. They also rent boards and kayaks and whatever else you might need for having fun in the water. Check-in at 7pm was quick and painless. The front desk staff were warm and welcoming. We were put in an oceanfront room on the 18th floor with access to their lounge on the 21st floor. We were also given gold colored wrist bands for their Royal Beach Club but never really did figure out what that got us other than maybe extra towels? Our room was oversized with a large desk and a couple extra chairs for a mini living room area. Our balcony faced south and offered a lengthwise view of the pretty bay. I wish there were some chairs out there to enjoy the view better though. Not sure why not as there is plenty of room for them. The bathroom was up to date but lacked hooks for hanging stuff and had almost no counter space. The shower was small and made even smaller with their double shower head that added no value for me. Their lounge on the 21st floor is top notch. It is quite large with plenty of seating and commanding views of the bay. We stopped in for breakfast both mornings and found quite a spread to eat. The first day they offered scrambled eggs, bacon, potatoes, fruits, cereal, toast and more. The second day no eggs but pancakes instead and some steamed veggies were added. They offered a coupon for $15 to upgrade to their full buffet downstairs but we didn't see a need to do so. Parking was never an issue for us. They have a large four floor underground parking garage with plenty of spots and an elevator. Bonus, they don't charge anything to park. Some spots are tight though so be selective and the only elevator is on the south end of the garage. Our stay was wonderful overall and quite pleasant. My only and biggest gripe is the elevators. There is a single bank of four elevators in the middle of the hotel for all 21 floors and we were always waiting usually with others for them to show up. It takes a while for an elevator to even appear and then more times than not it is full or almost. Upon checking out, our elevator stopped at EVERY floor on the way down from the 18th floor. How stupid is that? After the first three stops it was full but it kept on stopping making the overall wait for everyone even longer. No suggestions on how to fix this other than pick a new elevator algorithm.

Very nice hotel, staff is amazing and they take great care of their guests. The place is clean, nicely appointed, well maintained and a great place to stay. The breakfast buffet is unbelievable, best in a 10000 miles

Beautiful hotel but very disappointed with limited parking. Management should consider hotel guest as first priority and not reserve parking for early voters.

We stayed in this hotel during our week in Guam last month. I liked that everything seemed to be maintained well rather than being in the worn state of the other chain resort hotel that I previously stayed in. My room remained cool and comfortable despite the hot and humid Guam weather. The view was decent and there was a balcony that I could walk out on to get a better view of the beach and town. I was surprised by the size of the bathroom. There was both a tub and a shower stall. I chose to use the shower stall because of the dual shower heads. I had no issues with the water temperature. Something that was odd was their toilet. While it probably saves a lot of water, the design of the bowl made it inconvenient to get a good flush. The bed was comfortable and I had no issues sleeping. The mini fridge worked well in keeping my drinks cold.

I get that it is during Corona but somethings are an issue with Corona or not. Masking tape and paint over the sprinkler head in the bathroom, a great balcony with no chairs to sit down and enjoy. Cleanliness is severely lacking, the bathroom mirror after showering fogs up and a previous patron wrote on the mirror fog, "not clean". The room collects so much dust, 3 days and the phone, counter tops and everything else has about a quarter inch of dust. The food on a limited menu and understandable for the situation but it is abysmal, runny eggs, greasy bacon, sausage wasn't cooked all the way and orders are wrong, I ordered the Linguine Vongole and I got a coffee, it was corrected but I had to wait over an hour to get my food after 45 minutes or so for the coffee that I didn't order, which I was charged $6.50 for a small coffee. The rug that connects to the two queen size beds needs to be connected to the floor with something to prevent it from moving, I got a nice scar and black eye from getting up in the middle of the night to go to the bathroom. All around the building the paint is chipping and there are so many paint chips everywhere and don't get me started on the mold smell in the room, iThe only thing this place going for it is the view and the Marriott points I will get to stay at a decent Marriott hotel. I will never stay here again and I will ensure that many more know about it. I almost forgot, a rat swam up my pipes into the toilet and I'm on the 7th floor, I wish I had my phone on me before I flushed it.

The maintenance crew are terrible. I've had to exchange rooms due to the faucet leaking onto the countertop in the bathroom, no hot water in my room for a few days, the shower door does not close properly and causes a big mess when showering. The staff tried to move me to three other rooms, but each had issues of their own (one room's bathroom lights didn't even come on). Currently, the tv in my room turns itself off after an hour and a half of being on with the sleep timer turned off. I've reported it 4 times in the last week, and it still has not been resolved. Instead of fixing the issues, management only apologized and let the issue continue. If you are planning on staying here, you would be better off sleeping in the woods!

This hotel is fantastic. The lobby is huge and very inviting. The staff are very friendly. Checkin was very smooth and quick. The elevators are glass and to get to your floor for security purposes you have to use your room key. The rooms are nice with a beautiful view. This hotel offers 5 different restaurants to choose from to include a poolside BBQ area. Rooms are very spacious and bathroom has a separate shower from the tub. I chose not to give 5 stars because this location is catered more to Asians. Obviously that seems to be there biggest clientele, however, they should keep others in mind as well. The rooms have robes and 2 pair of slippers for use. But they are not made for most American bodies. Overall, I really have no complaints honestly because the staff have been great. They offer a gym with a beautiful view of the cove area. A children's play area and daycare on the 2nd floor. No microwave located in the rooms. There is a microwave in the lobby for use. They have nice gift shops that offer something for everyones budget.

The Westin Resort Guam is on Tumon Bay right on the beach, along hotel row with several other resort hotels here in the tropical island of Guam, in the Northern Marianas, about 3,500 miles west of Honolulu. Guam has been a sleepy island on the other side of the international dateline since world war two, with an economy mostly fueled by military bases. This will increase over the next 5 years as there will be a building boom here when assets are transferred and 30k new people settle. But in more recent years, Guam has become a go-to value destination for Asian holiday travelers and honeymooners, 90 percent who are Japanese. And the island reflects this, with a heavy Japanese influence. Even this Westin, with its American sized rooms and American Standard bathroom fixtures, on what is essentially an American military base island, has a distinctly Japanese feel to it, like the extra deep "Ofuro" like Japanese tub, with hand shower. (There is a separate glass enclosed, duel head, western shower, too!) Shops throughout the lobby, it is hard to find the elevators. Restaurant signs and other placards are written in Japanese. 90% of the guests are Japanese, with cute young honeymoon couples running around, and some hot discount travelers looking for Duty free shopping deals. The Westin has several restaurants. Its 21 floor structure has a narrow but very tall atrium. It has a nice pool (actually, a couple), reef protected beachfront with cabanas, and a pretty good size gym room. There is the Mandara Spa with aromotherapy, shiatsu massage, facials, and reflexology. The rooms themselves are decent size, but have little Japanese construction touches, like the card slot to keep your room key for main power, common in Japanese hotels. It also has in-room massage services, a 24 hour complimentary LAN connection to the internet, desk area, coffee table and 2 chairs, and a wonderfully comfy bed like most Westins. There is a balcony with a unique French door opening and a great view of the reef protected bay from my 18th floor. My rate was $149 plus tax. They have a shuttle from the airport, but it costs money and is slow, so if you want to get more direct service, hire a cab, which costs about $20 and is about 10 minutes. Getting here is a long trip for US west coasters, 12+ hours flying, 16+ hours total travel. But for the Japanese, this is a chosen destination, farther than Okinawa but closer than Hawaii. There are also some Filipinos, Chinese, and Koreans who come here, as well as other islanders from Micronesia.

Gorgeous rooms. It's only slightly more expensive than the rest of the hotels on the island but totally worth it. The pool is right off the beach. Most rooms have an ocean view. Very clean and well decorated. The staff is friendly. I subtracted a star for the Westin Buffet. It was steak and seafood night and they completely overcooked everything to the point where I couldn't eat if. Also, the pool and pool bar closes at 7 which is extremely early for a vacation style hotel.

My husband and I stayed here for our one year wedding anniversary. We were excited to have an on island vacation! So we made the best of it. We chose the Westin because the cost for two nights was inexpensive for our budget. Other hotels were about $1,000 for two nights, versus the Westin was half that price at about $470 for two nights. The Westin Lounge and stores were great! They had items that other places on island do not have. Our room however was a bit smaller than anticipated and it was hot! We had the AC at the coldest temperature and the room fan on. It was not enough, so we got a fan from the front desk and that helped a bit. The pool looks a lot larger from our room on the 19th floor but that was smaller than expected. There are also hot tubs, those were great! The bar upstairs is so awesome. I wish I could write a review for them individually - 5 stars. The gentleman behind the bar was awesome. The right amount of talkative and had great service. We went to breakfast in the hotel, a buffet - $60 for two people....we almost asked to sit back down to eat more...but didn't. Some people had a voucher for breakfast so they didn't have to pay. I am unsure how to get one of those but look into that! They did give a military discount, so that's a plus - I am military and my husband is a Veteran. The parking was bad to say the least. I do not think that this will be a reoccurring issue as we went when there was a prom at the hotel - we did not know that was happening that weekend. We went to dinner and when we came back there was not one parking spot for us. We called the front desk and asked what to do and they told us to park up the road and walk to the hotel....um, no? We drove around until someone left and parked in one of the lowest levels of parking. We asked if we could leave that night and be reimbursed for that day but they told us no because it was past 4pm, it was 6pm. That is the only reason that we stayed to find a spot. Overall, the Westin is an okay place to stay for a day, maybe two (we stayed for two) but not more than that.

This hotel is GREAT! Check in is easy, rooms are immaculate, staff is great, location is within walking to many things and the beach is very clean. The only downside, parking. Not the location, but the fact there are no elevators for when you arrive or when to are checking out The parking though is plentiful and well lit. The room is amazing! Comfortable beds and bedding, quiet and the bathroom shower is terrific. Ice machines are located away from the rooms so you have no worry about an ice machine outside your room. Also, the location of the elevators is central to all the rooms. My room was right off the elevator, but I didn't hear anyone or anything. I would definitely stay here again.

This is the first Westin property (or former Starwood Hotel) that I have ever stayed in. And this one is nice...very nice. There are something like 21 numbered floors (21st floor is the top, but the lobby level has 4 floors below it-- with shops and boutiques and stuff, and there is no 13th floor, of course). The 21st floor has a members club that is accessible through various means-- I was allowed into the club because of my Marriott Rewards status. Now that Marriott has acquired the Starwood hotel group, they are still trying to merge the two rewards programs. From my perspective, based on the treatment I received at the Westin, the merger process is going well. My room was spacious, the bathroom had both a smallish stall shower, and a Japanese-style deep tub with a hand sprayer. Water pressure was fine, and temperature control was adequate. The bed was comfortable, the ocean view from my 16th floor room was memorable, and overall the room was pleasant. But, there were some "little things" that bothered me greatly. This property was developed and constructed 20 years ago, and it is beginning to show it's age. I suspect that the furnishings have not been upgraded since the hotel first opened. The desk chair and two occasional chairs seemed a bit worn and rickety, and the console holding the minifridge had broken and loose hinges. In the bathroom, the toilet sometimes flushed oddly or water ran a long time after the bowl refilled and the faucet hardware for the sink was loose and askew. When I opened the heavy louvered wooden sliding door on the closet, it fell off it's upper guide wheel. I had to put it back on and close the door, or the automatic light would not go out. In the middle of my first night, I awoke to light in my room at about 0200...the closet door had fallen a few inches, releasing the pressure switch, which allowed the closet lights to illuminate. Also, I was very irritated to find that there was NO open electrical outlet anywhere near the bed. So if you have a radio or phone to plug in, or some other appliance, you are out of luck. Also, there was no table on either side of the kingsize bed, just a flat area across the headboard that you could use as a table if necessary. None of this makes the hotel non-luxury, but it does indicate that the owners are not taking the care that they should. I have always said that hoteliers should offer a coupon (for free breakfast) or a discount or something as a reward to any guest that fills out a detailed summary of minor repairs needed in a room. Good idea, right?

I truly like this hotel, however, be warned. If you accidentally leave anything in your room i.e. an iPad, a charger, etc., when you check out, say GOODBYE. You will likely never see it again. I would expect a brand such as Westin to have more accountability with Housekeeping and Lost and Found. Take an extra five minutes to sweep your room before you check out. If you left anything behind by accident, say "Adios!".

Itoshy was the most amazing bartender. He tended to all of our needs and really took care of our group. What a cool dude.

Very disappointed room were dirty , bed were old and of course They lied . We paid for higher floor and ocean view don't let the photos mislead you its all lied They told me Just renovated again false . One star is more than enough .

Stayed at the Westin for 2 nights in the middle of the week. It's a little pricier than some of the hotels on the Island, but the extras are worth it. The heavenly bed is amazing, 5 pillows and sooo comfy! We had a standard room, so only one super high walled tub/shower combo, but with two shower heads and a separate sprayer. Recommend you get an extra key if you want to keep the room cooling when you leave as you'll need a key card for power and it's HUMID. A nice balcony in each room (with no furniture, we dragged the room chairs outside) and all of the rooms have at least a partial ocean view. It was lovely and we watched the sun rise in the morning while we enjoyed our delicious (and pretty affordable!) room-service breakfast. The food options in the hotel are okay, though not fabulous. With the exception of Taste, the buffet on the ground floor. AMAZING, and totally worth it. It's a different theme every night, we went on Tuesday and had ribs of all different kinds. Plus a salad bar, a dessert bar and a nice selection of sushi, noodles and rice. Like everything in Guam, the hotel mostly caters to Japanese tourists, so there are always traditional Japanese options. The Mandara Spa is lovely and we got excellent service, ask what the specials are. 2 of their "house special" massages for 80 minutes worked out to $168 US and came with a lovely gift package. We spent nights on the beach; it is lovely secluded and private with beach chairs and umbrellas to shelter you from Sun and the occasional shower. Powder soft sand and a great beach side pool. Don't get beer at the bar, though. Run across the street to the ABC store and buy a six pack, ice it up and enjoy. All in all, absolutely no complaints! We will likely return to Guam later this year, and we will stay at the Westin again!

Our family had a wonderful experience at the Westin Resort! My husband and I came to the Westin with our dog. Everything about our stay at the Westin was great! Our room was clean, neat and the staff took care of everything we needed. The Taste Restaurant had live musicians and a wonderful buffet. The Starlight BBQ restaurant served food right on the beach with a Polynesian singing/dancing show. This hotel was worth the price :)

we stayed in the westin for the first week or so on the island. Almost everything about our stay was very positive. I only have a few minor points of irritation. Pros: Very aesthetically pleasing hotel. The staff is very friendly and accommodating. On several occasions they made copies and faxed documents for me at no charge, tres thanks! They also fixed things quickly when i did complain. Cons: One of the two sitting chars in our room was broken when we checked in, though we just dealt with this. The maid was sometimes inconsistent. Heshe didnt always vacuum the floor. Once we came back and only one bed was made and the toilet paper was still empty, this is important because i use a lot of toilet paper. They did come fix everything when i called service express and complained. I would definitely stay here again.

We love this hotel. We stayed here for 2 + weeks due to a pcs for the Navy. Staff, administration, management, & especially service was perfect. During our stay a typhoon came through, first 100+ mph storm in over 10 years and the state of Guam, and the Westin were prepared beyond our expectations. not only were the safety standards performed, but more than that. The management even opened a ballroom for the kids and families to watch movies and snack during the day when we were in lockup due to the storm. Would recommend 100% for sure. Met some awesome other guests as well. People are so happy in Guam. I love it!!! 2 thumbs up for the Westin Guam!!!

This hotel gives crap to Bonvoy members. If you're gold you get a lousy 15% off at restaurants that already charge too much. The bathroom is filthy...like there's mold and soap scum all over the shower. If you're not a Japanese tourist then you're treated like crap. There are literally days where they don't even bother to clean your room. I can't believe this is a Marriott.

Hotel is good. But sitting by the pool with a guy using a chainsaw 5 feet behind you to do the lawn in the middle of the day is not good. It's loud and the fumes from the chainsaw stink. Unbelievable!

This place is nicely done. The rooms are clean, somewhat outdated, but still very relaxing. Since it has the island wood, it is timeless. The bathrooms are very nice and updated. The bed is very comfortable with a comforter. The hotel is angled so that any room has a view from the balcony. Very nice view, even if you cannot see it from your bed. You appreciate it more when sitting in the pool. The building is well maintained compared to its neighbor. I don't know the name but the whole side of the other multi-story building has multiple colors of mold. That place looks pretty gross; the Westin is spotless in comparison. Cons: My initial complaint is of checking-in on a Friday night. I had to request to get a cart to bring all of my items from my car up to my room. It was somewhat less than stellar since it should be common for the valet to ask that. Strike 1 on customer service and first impressions. Later that night, you could here kids late at night, maybe around midnight screaming. It sounded like a party. The room is not as well insulated as I thought since you could hear it. Oh well, I can handle it for now. Another main complaint is for anybody who uses modern technology, such as an iPhone or smartphone, iPad or tablet: no Wi-Fi is available whatsoever from your room. That is a major annoyance since I am not going to pay outrages data rates from AT&T to use my iPad. In short, it is useless if you plan to browse or any that connects to the network. I guess it will be stuck for reading or what is local to it. My iPhone suffers the same thing since I am stuck to a limited international data plan. For each device, it will cost you $15 day. Not a bargain considering Sheraton gives free Wi-Fi. I only found out about that after doing some more research. Too late now. Overall, the hotel is very classy and relaxing. It is not the best I have been to but it is still very nice for Guam. I really wish that they will look into putting into Wi-Fi so all users can use their phones and tablets. I guess that will eventually need to come when the recession is over.

I think 2 Stars is just perfect. I was staying in Guam for business for one week. They do offer military discounts and our rooms were at a government rate. After a long flight all I wanted to do was order some food and soak in the tub. I was slightly disappointed with the room. The decor was the same as in the photos but in person the room looked very dated and the carpets looked filthy. I went to see the tub situation and I mistook scratches in the linoleum on the tub to be dirt. That's how bad the scratches were. The tub is pretty deep but really short. I turned on the water and it was barely lukewarm. I left it run for a while but it never got hotter than lukewarm. So much for a relaxing shower or soak in the tub!! I didn't have a hot shower my entire stay. I talked to my coworkers and they all said their water was scalding. Decided to try the breakfast buffet the next morning. All I kept hearing is that the Westin has really good food. Good food by who's standards? I found the food to be very bland. I went to the omelette station of course to get an omelette. I asked what fillings were available because I couldn't see them. The cook automatically asked me if I wanted everything in it. I asked what everything was. I finally settled on an omelette with cheese, mushrooms and onions. The other fillings I would normally get weren't available. Next thing I know the cook tried to put tomatoes in my omelette. It's a god thing I was standing there because I'm allergic to tomatoes. I was waiting for my omelette but the cook said he'd bring it to my table which was only 10 ft away. So I went to check out the other buffet options. I sat down at my table and the omelette never came. He sat the omelette on the counter in front of his station after he said he would bring it. By the time I got my omelette it was cold. I had little time to ask to heat it up or make another one. Went back to the buffet the second day and ordered the same type of omelette. There was a different cook. Because I asked for mushrooms he immediately went for the mushrooms that are mixed with tomatoes and onions (from the looks of the mixture). I asked if those were tomatoes mixed with the mushrooms and he confirmed that they were. If I asked for mushrooms and nothing else, why would you be giving me mushrooms that are mixed with things I didn't ask for? I had to let him know that I was allergic. So he had to find mushrooms that weren't already mixed with other toppings. Then he tries to put ham in my omelette. I never asked for meat. I'd like to suggest they refrain from mixing all the fillings for omelettes. It doesn't bode well for patrons who may have some dietary restrictions. I decided to try out the spa one day and was disappointed with the service. Don't get me wrong, the staff was plenty friendly. But I shouldn't walk out of a 90 minute deep tissue massage with the same stiffness and knots that I walked I walked in with. They asked what my focus areas were just to ignore them. Told them I liked form pressure only for them not to give it. I corrected the masseuse so many times during the massage I just gave up. I literally paid $130 for someone to do nothing but lather me up with oil. I was looking forward to that massage all day. I wanted to get a pedicure but the person who performs that service gets off work at 5 PM yet the spa is open until 10 PM. I wouldn't be getting back to my room from work until after 5 PM. The first day I ordered room service, I ate and then went to sleep. I figured they'd get the tray when they came to tidy up the room. However, I returned to my room at 7 PM the next day only to find a tray of half eaten food from the night before still in the room. So they came in the room, replaced the towels, straightened the bed but left a tray of food!!! I've never seen that before. Again...the staff at the hotel are plenty polite but I believe they can up their standards of service a notch or two. This Westin by far is the only one I would consider not worthy of the brand.