The Westin St. John Resort Villas

Amazing Resort for a relaxing and fun family vacation. They offer a ferry dock on the property which makes it a lit mire convenient to come through St Thomas. The villas are beautifully made, very specious and well equipped There are limited places to eat with in the resort ( 3 only) but between the 3 one can get multiple choices of food. The beach ( man made) is very relaxing and offers great SunSet viwes. For those intersted in photography or just watching the Sun setting on the horizon as if being engulfed by the sea... This is a great place to spend the evening. Most resort is easily walkabale ( although like rest of the island, it is some ehat terranious) They offer complimentary golfcart service for within different sections of the resort The pools are great and very inviting. Entire property is very green with trees, flower bushes and lush grass. Coconut trees through out the proerry are loaded with coconuts. The fitness center is size able with seperate Cardio and Strength training areas. Staff is friendly and helpful. There are always taxies available for trips to downtown Or other parts of the island, the taxi fares are posted in many places including inside the taxis. Over all great place for a relaxing vacation

Long review incoming. Visited Sept 2025. Use the Westin’s transport because it made it very convenient and ended up being the cheaper option. Plus you can use your passes to go back and forth to St. Thomas for free. We came with family and in total had 3 villas in 2 different buildings. Building 27 was on top of a very steep hill which we walked a couple times but by the end we just started taking the shuttle instead of bothering. The view on the top of the hill is worth it though! We had multiple power outages and our building was being partially renovated during our stay. That part was annoying as they had furniture and cars parked all over the place. But our rooms were recently renovated and nice. This is the main reason for marking it 4 instead of 5 stars. There are great restaurants (mango deli and snorkels) that were visited a lot plus a pool bar and access to the beach front. You can also get to the local store and get groceries, it is just across the street and the shuttle will take you to the front of the resort so you walk about a third of a mile. We had plenty of space in our villa for 4 people, 2 adults and 2 teens. Kitchen and balcony, all made the trip relaxing because we had our own spaces. All the staff here was very nice and helpful. They have an events calendar so pay attention because we had free mimosas one day, a beer tasting another, and a yogurt parfait day as well. So it’s nice to have those fun little extras especially cause drinks and food are not cheap on the island. It was very relaxing and nice for a family. We stayed on the island the whole time. Overall this is a great place to spend time with family. It was quiet. I had some neighboring villas having parties but they ended by 10 and were not too loud.

Great location and property. We bought here once 10 years ago when the mission seemed to be to please, service and ensure the needs of owners at this property were met first. They also had events, more service options and the service/ attitude was 2nd to none. However, since the Marriott acquisition, we have seen a much lower bar for service, self service, poor attitudes and less options or appreciation of its ownership. Or family owns 3 and I must say it feels like they are pushing us out. Maybe they see the future being too go back to hotel first approach here. Hopefully we will see options for the future soon as they don't seem bright at this time. Beautiful St John is a treat and must do and a a hotel, Im sure you will be happy.

This is our 3rd time at this hotel in 4 years. Service at the hotel was great as usual. Our room was also great. The one main complaint which lost a star for me this time was the towels. Westin, do better. The towels(both pool and beach) were disgusting. Super thin, rough and literally turned grey after one use. The hotel did give us replacements when asked but only to leave a bag of new ones on the floor in our room. I asked to have the old ones removed. That didn’t happen.

We were very disappointed with our stay at The Westin on St John. The property is beautiful & St John is gorgeous, but the resort service was terrible. The food options were limited and average at best. While we did a couple of nice servers at dinners, most resort staff are not at all welcoming to guests - we felt like an inconvenience to them. The were multiple issues with our room. The room was poorly cleaned prior to our arrival - hair in the sink of one bathroom, dirty tub in another bathroom, & a dirty shower in the third. The toilet paper holder was coming off the wall in the master bath, another bathroom the handheld shower sprayer didn’t work & the water pressure was very poor, master bedroom dresser drawer wouldn’t stay closed. We were told maintenance & housekeeping would be by first thing the day after arrival to address our concerns. The resort staff did finally come the afternoon after our arrival to clean our room after a couple of follow ups to request help, but they never fixed the shower or drawer during our stay despite several requests for an update. It is also important to note that despite advertising they have a shuttle, the shuttle service is very sporadic & difficult to reach. We expected so much more from a Westin. We definitely recommend visiting St John, but we wouldn’t stay at The Westin again.

My husband and I stayed in the Coral Vista area in a studio villa, and it was perfect! We had a small kitchenette where we made breakfast each morning and enjoyed it on our private patio. The location was central to everything the resort has to offer.||We spent our days relaxing between the pool (always easy to find a lounge chair) and exploring the amazing beaches on St. John. We rented a car for flexibility, but taxis to the beaches/Cruz Bay are easy to catch right from the resort. One of the highlights of our trip was the Sunset Sail with Cruz Bay Watersports, which departs right from the Westin dock.||The staff was friendly and welcoming, and our room was beautifully appointed. The resort’s landscaping is stunning and so well maintained. While there was some remodeling happening in a few areas, it didn’t affect our stay at all.||We had such a relaxing and memorable vacation. I can’t wait to come back again!||TIPS:||Best dining: Morgan’s Mango, The Lime Inn, Longboard||Best Shopping- Mongoose Junction and Wharfside Landing||Best food truck: Olive's||Best view for a drink: Windmill Bar||Best beaches: Trunk Bay, Cinnamon Bay, Hawksnest

Been here a few times and sadly it’s gone downhill. The service is atrocious. The staff here simply doesn’t care, clearly no one is trained in hospitality. There aren’t enough beach chairs on the beach for the number of guests. The water sports people said “can’t help” the front desk told me there is “currently no general manager to speak with” when I asked to speak with someone and they suggested I drag a pool chair to the beach. Thanks. They have this ridiculous pool towel policy where they give you a card good for 2 towels and the staff told me it’s so they don’t have to pick up after people. Oh ok. The pool bar people are incredibly rude as well, clearly bothered when you ask them for food or beverage. The rooms are not clean and the showers are moldy. It’s a gorgeous island, one of my favorites and every shop, bar or restaurant we visited outside the Westin had lovely staff and service so it’s possible if there’s some sort of training. I would never come back to the Westin. It’s not cheap and the level of service is absolutely terrible. I’m

A wonderful resort on the water, but aways from town. Taxi service is available but a bit costly. We went to town every day.. All of the staff was attentive and friendly. We walked out of our room to the large pool for a daily swim. We rented a caprained boat twice for sight seeing, snorkeling and a trip to the Briitish Vigin Islands. The whole trip is highly recommended.

- - - June, 2025 Visit - - - Summary: - great staff and property - Nice rooms - Great pool, with food and drink options at the pool bar - Beautiful beach, with sea hammocks (better than a raft), kayaks and more - On-site Marketplace with food made there - pizzas, sandwiches (and I think some breakfast food, too) - Grocery store - Dolphin Market (Chocolate Hole location) less than 5 minute walk from lobby, less than 10 minutes from furthest room - Two on-site restaurants - Disc golf, tennis and more - Internet/wifi - - - The Property - - - The Westin St. John is located on Great Cruz Bay, with most of the rooms, and the pool, located close to the water; three buildings to each side of the central pool. The property extends away from the water up a hillside, and there are some there rooms / buildings there, too; it appears they may have a bit of a different view with their slightly higher elevation (30-50 feet above, approx). The lobby, MVCI tour, workout room, and Mango Deli are in a building in between the two groups of rooms. The arrival Taxi will drop you at the lobby. The departure taxis have a pickup space next to the lobby, up a few stairs; if stairs are a challenge, they can meet you at the bottom. - - - Getting there - - - There is no airport on St. John; arrival is by sea, by ferry or another boat. Most guests will arrive via St. Thomas; ferries are also available from St. Croix (USVI) and the British Virgin Islands. There are two ferry options, both from the same dock at Red Hook on the east side of St. Thomas): 1. Westin ferry... arrives at the Westin's dock... disembark and walk to check-in... cost multiple times more than public ferry 2. Virgin Island Ferry / Public ferry... multiple departure locations to get to STJ; arrives one bay to north of the Westin; about than a mile away, in as the crow flies; 5-10 min drive... taxis available at dock throughout the day... $6-$12 per person per way... even with taxi will be much less expensive option; remember tip money for the ferry crew who handles your bags for you Both ferries offer Charlotte-Amalie to St. John routes, seasonal. - - - Check-in - - - Welcoming! Shania sped us to our room. We were here for our anniversary; when we arrived to the room, the bellhop presented us with a bottle of wine - so nice. Thank you, Shania! The room was also fantastic, with an ocean view of Great Cruz Bay - so peaceful and relaxing. - - - The Room - - - This is our first visit to a Westin vacation club; lone noticeable difference compared to a Marriott vacation club... most MVCI have kitchens... is that the Westin kitchen only has a two-burner stove and no oven; place settings for 6. The living room is a little smaller than elsewhere and not cramped. Otherwise the rest is standard MVCI: - 2 bedrooms, one king and two full sized beds- 2 bathrooms- Laundry- Kitchens with servings for 6 and all the utensils you need; refrigerator, dishwasher, stove, microwave and coffee machine.. with coffee available; just ask housekeeping for more / anything else- Patio table and chairs with a viewRecommendation: bring a Bluetooth speaker for music. - - - Food, groceries - - - Mango deli offers a good selection of food, and also souvenirs. They will make pizza, sandwiches, and even breakfast food for you. Otherwise it's a good selection; more than a typical MarketPlace, and not quite as much as a grocery; you could readily shop here for most of your needs and not need a grocery during a week's visit. The Mango Deli team is friendly and helpful. - - - Food, restaurants - - - The Westin has a sit-down restaurant, Lemongrass; it looked quite nice; we just did not get a chance to dine here. Snorkels Bar & Grill, at the pool, makes great burgers & fries, and drinks. - - - The Pool - - - Nice and well-sized. Also surrounded by trees, so you can definitely get sun, and if you need shade, you can relocate into the shadow of a palm tree. The activities team hosts trivia games and more. There is a volleyball net, too. - - - The Beach - - - The Westin has a beautiful view of Great Cruz Bay! The sand is nice and soft. The activities team offers hammocks, which are like rafts, but better... a pillow for neck and feet; the rest is a mesh that suspends you just under the water, letting you get sun without drying out - nice! The activities team offers beach games, too. You can rent kayaks; there is night kayaking, too. The Surf... not so much We've been blessed to visit a few Caribbean islands and they seem similar... beauty all around; but for surf, not so much. The tides are only six inches to a foot variation, which does not lead to many waves. You'll surely enjoy relaxing to the sounds of the water lapping at the shore. But for boogie boards, leave yours at home. - - - Thank you! - - - Thank you to Shania and all the team at the Westin St. John for being so welcoming! See you soon. ----- ----- -----

My wife and I recently stayed at the Westin Resort & Villas on St. John. It's a sprawling property with plenty of ocean frontage, a beautiful beach, and a huge pool with a swim-up bar. You can get around by walking or catching a ride on one of the golf carts, and the grounds are absolutely immaculate--lush, colorful, and clearly well cared for. We really enjoyed our meals at Snorkels Bar & Grill. The food was great, and the staff there were friendly, funny, and made us feel right at home. The pool bar, on the other hand, was a bit of a letdown. The bartender seemed to just be going through the motions--no smile or conversation. The woman working at the towel hut nearby, though, completely made up for it. She was upbeat, welcoming, and clearly loved her job. Our villa was comfortable, and the bed was excellent. The only downside was that the room could have been cleaned a bit more thoroughly--there was some dust and a few stray hairs that should have been caught. One of the highlights of our stay was the sunset sail that leaves right from the resort. It was absolutely fantastic! Alexi, the bartender on board, was professional and engaging, and the rest of the crew were great as well. Unfortunately, we did have a couple of issues during our stay. When we checked in, our assigned concierge wasn't available, so we were directed to another desk that handled timeshare presentations. Instead of a warm welcome and resort overview, we were immediately hit with high-pressure sales tactics and condescending questions. We declined several times, but the salesperson kept pushing until we finally had to be more direct. It was uncomfortable and not at all the way you want to start your vacation after a 13-hour travel day. We also had a significant water leak in our bathroom coming from the unit above. The front desk responded quickly and moved us to another room--technically an upgrade in price, but not as nice as our original one. What was frustrating was realizing that the repair had already been started before our arrival but left unfinished. The room never should have been assigned in that condition. Management did offer a modest compensation, which we appreciated, but the situation could have been handled better from the start. All in all, this is a beautiful resort in a fantastic location, and there's a lot to like about it. But between the inconsistent service and the way a couple of issues were handled, we're not sure we'd choose to stay here again.

It's good they'll be redoing the pool later this month as it is very run down and the pool flooring is rough. Tile pieces are coming off and the rubber sealing pieces are hanging from the walls. It was a relatively small pool for the protect size, but with the beach right there it doesn't really matter. Nice they have a hot tub and the amenities are pretty average. The golf carts are also very much needed for some of the rooms since they can be a long walk from the single parking lot by the office. Stayed in two different room specs, and both were pretty normal for a Marriott property. The two bedroom we found someone's underwear mixed with ours after we did a load, so housekeeping didn't check that well before signing off on the room. We also found a clear razor cover on the bathroom counter that they had missed as well. The living room balcony door was very hard to slide on one of the balconies, the other master bedroom door was smooth. The second room we stayed in was a studio, and it is very small so be prepared if you come with more than 2 people. It's hard to get the sofa bed out with all of the extra seating and coffee table in the way. That room we found makeup on multiple towels we tried to use, so sadly the laundry wasn't great there.

I was planning to wait until the end of my vacation to leave a review, but unfortunately, the issues here just keep piling up, and none of them are ever resolved or even acknowledged. While the property itself is beautiful, don't let that fool you. Even as a Platinum Elite Bonvoy member and an owner, don't expect any sort of preferential treatment, not even something as basic as an ocean view. The front desk staff and all the other staff has been some of the least helpful and least welcoming I've ever encountered, making interactions feel more like a burden than hospitality. We arrived late from St. Thomas and were stranded with no transportation, and no assistance from the hotel. When I asked where I could buy bottled water (since they don't offer any as a welcome amenity despite my status), the response I got was a shrug and "I don't know." If I had known this is the kind of service I'd receive, I would have never spent my money here. Save yourself the disappointment and money and book elsewhere.

Will not return or recommend this resort! Highly shocked and disappointed. We have a timeshare in Hawaii and the Westin thinks this is equal to their resort on Maui- absolutely ridiculous! The resort is not poorly maintained. The pool has large chips, algae is growing along the entire edge, broken lights, poor sound system, paint is needed. The restaurants have a limited menu and are of low quality. You really only have one option for a restaurant on site as the other is only open for 3 days per week. The restaurant by the beach has garbage in the sand that was never cleaned. Nearby garbage cans were covered in animal excrement. Small condos- need to be updated. We rented a cabana at the pool. The front side of the cabana was also splattered with animal excrement. The pool chair covers were so strong with mildew; it was unbearable to sit on them. The majority of the staff are lazy and unfriendly. Why are the high standards of other Westin properties not here in St. John?

Just got here and hate it. Took hours to get luggage, food was expensive and did not taste good, could pick entire pile of mash potatoes up with my fork, funny thing I ask for French fries, room phone did not work, rooms are outdated and not very clean, had to put up a fight to get the room we paid for. I will never step foot into a Eestern after this and will be sure to let the whole world know about this "Dump"

A wonderful time at our Westin villa, but...housekeeping needs to get things better! A post visit Marriott Bonvoy survey was completed. No follow up from anyone. It's been 2.5 weeks.

My parents are timeshare owners And they love it here. They have generously brought me three years in a row. This place Feels like home upon every arrival. There are a few honest feedback points that I will Share. Snorkels is the only restaurant for sit down. The food is always excellent though the Menu is Limited. Service can be slow but relax and remember you are on vacation. I am a bit disappointed on some general upkeep maintenance things. The pool needs to some Tlc there are spots Where the caulk at the coping is sagging and looks shabby. There are Several spots in the pool the the raw concrete is exposed where the paint is worn. The grounds are beautiful. If you look close there are signs of lack of attention to details. Small litter issues. The beach around the restaurant are a bit disappointing straws etc. beach crew very nice but maybe they could do a bit more to clean the sandy areas. I love it here but only wish to share my observations. Home away from home

Absolutely horrible from check in until check out! Dirty and old! Unfriendly staff never available! Food horrible! Fortunately the island has beautiful beaches so nice for day trip only! As a long time Marriott owner unacceptable! Marriott is not what they used to be!

The Westin is a great location on St. John. For the price the resort is worn. I know vacation clubs get a lot of use, but being part of Marriott I had higher expectations. The pool was large, but the area around the pool was dirty. Our room was two bed two bath but it only had a tiny kitchenette area. The layout of the unit was odd. Rent a car and drive to a different beach each day. Come back to the resort for the afternoon. One nice thing is that Cruz Bay Watersports is located on property. We did a snorkeling day that was great. I would stay here again but with lowered expectations.

09/25 - 9/29/2023 What a beautiful resort. Once again the Westin did not disappoint. From the property to the service top notch all the way. We had a 2 bedroom villa through my timeshare. The heavenly bed indeed. 2 balconies, kitchen amenities, 2 bathrooms washer and dryer and dining area. The grounds so green and well kept. Was off season so perfect not crowded and the perfect relaxing vacation needed. Things to note St.John does not have an airport so you will need to fly into St Thomas. Upon arrival at airport there is a Westin desk where you check in purchase your ferry ticket only way to arrive at resort. Your luggage is picked up transported to the shuttle which takes you to the ferry and the next time you see is when it is delivered to your room. Food pricey, alcohol not. Free WiFi Daily $25 resort fee Upon arrival welcome drinks. I can't say enough we thoroughly enjoyed our stay. Most important: BRING BUG SPRAY AND MAYBE SOMETHING FOR ITCHING. SAND FLIES ARE BRUTAL. Few shout outs: folks below made our stay even more memorable. Sherma - great pool attendant Dina - best omelette maker Bob - server and bar tender Xena - server Helena- server at the beachside

This place was terrible. Very difficult to get in touch with the hotel ahead of time. The room smelled of mildew and was not cleaned once while we were there. The restaurant is awful. The ferry is way overpriced. whole place is dated and in disrepair. I'm sure it was nice 20 years ago. I will never stay here again and will not be recommending this place to anyone.

We are Mariott people but the son and family wanted to treat us to this resort. Our expectations were high because we love the quality and comfort offered by Marriott. When we flew into the St. Thomas airport we checked into the Westin checkin area. We signed up for the next ferry going to St. John. They took our luggage and gave us a van ride to the ferry where we got on a Westin ferry. When we arrived at St. John we were greeted, given a complimentary drink, the keys to our room and were given a cart ride to our room. ( You should also check in with the Concierge in order to get your Welcome Packet. It includes taxi rates, restaurant suggestions, map of island, etc as well as a coupon card to get discounts at local establishments.) The grounds were beautiful and the staff was AMAZING. The two room suite we stayed in was a little dated and there was not a stove in the room. (My fault. I should have checked on that.) The table situation was not ideal for a toddler. Although we requested and received a high chair it came without a tray and the table was too high for the high chair to work with it. We made do but it didn't work for sit down meals together. We ate out WAY more than we planned because of those two reasons. That being said, although there was some construction on site it did not interfere with our stay at all. It seemed like whenever we needed to get from one place to another on site there was always a friendly staff member driving a cart willing to take us to our destination. We could have taken the Westin ferry back and forth between St. John and St. Thomas as many times as we wanted. Since the son rented a car we didn't take advantage of that. I think next time we would. There is a complimentary shuttle to Trunk Bay and taxi prices were fairly reasonable so you really don't need to rent a car. If you decide you want a rental car while you are on St. John you can rent one there. Pictures of food and restaurant are from Caribbean Night which is held on Tuesday nights on site at the Lemongrass Restaurant. This was expensive -$65.00 /adult but you will find all meals are expensive on the Island. So for the price and the variety, it was worth it. Overall, it didn't meet Mariott, five star rating, but it was definitely four stars. I cannot emphasize enough how amazing the staff was. The water on Trunk Beach was an amazing turquoise colored and a great place to enjoy the beach. The pool was very nice. everything's definitely on island time. But I guess that's really the intent if you're going to get away.

The resort is pretty, however the staff is not friendly at all, maybe 3 workers were friendly out of all the ones we encountered for a week. The resort did grow on us, but does not compare to Hawaii by any means. Be ready to spend a lot, not cheap by any means!!

Recently stayed at the Westin hotel in St. Johns, USVI, and had a wonderful experience. The location is perfect and the amenities are top notch.

Our party of four stayed September 5 through September 12, 2024. There is plenty of parking, but finding where to check in was difficult because there is a serious lack of signage/no signage on many of the doorways. The shuttle drivers are excellent, thank you Neal. Two of the waitresses by the pool, Sunny and Icey, were both a wealth of knowledge and both had a great sense of humor. I will reserve commenting on the need for updating/routine maintenance only because there was signage stating that room/villa upgrades/remodeling would begin this fall. I will note that a couple small issues that we had in our villa were promptly addressed.

Facility just misses. Staff is preoccupied with unimportant things at the expense of important things; customer isn't valued; the importance of a first class experience is lost on them; everything comes up short. Our room had a broken washing machine that was still broken when we left; a light was hanging off the wall when we arrived and despite its report, it was still hanging off the wall when we left. The coffee machine in the room was broken and there were no frying pans, save one 8" egg pan. The hotel invited us to an owner wine and cheese party that was to take place at an outdoor pavilion. They moved it, without informing owners, to the pool area. When we finally arrived, we laughed hysterically at a single paper plate of cheese, salami, and crackers; backed up by a NyQuil plastic cups of wine. The wine was a selection that was economical. My guess was a bottle cost of $8-$10, with a choice of Sauvignon Blanc, Chardonnay, & Rose. Most were from Chile. Restaurants were closed Monday-Thursday. Staff was out of sync. Three people asked us if we wanted bread. Finally, one of them remembered 20 minutes later. I am not saying I would never go again, I would spend sometime to find something better. If I was unable to do that...I would settle on the Westin, but it will not be my first choice without some major improvements. We are Marriot owners and perhaps have higher expectations or perhaps they are just off during the off season. If you have experienced better than what we have then roll with that. I stayed in a Westin in Maui and it was top notch...that was my expectation.

Highlights: Westin has their own private beach and taxis are readily accessible to whisk you all over the island. Especially helpful for downtown Cruz Bay where parking is extremely tough. Nice pool, loungers, water sports, activity schedule every day, free non-motorized sports like disc golf. Our unit was up on the hill which had an awesome view and lots of space as a townhouse. They will shuttle you up and down the property so you don't have to walk if you don't want to. We had a small pool up there for the units up top, which I imagine would be great for families. Drawbacks: The appliances in our unit were very old and barely worked - the washer took ages, the dishwasher didn't fully close, the knife set was super dull. The walls in the bedroom were paper thin (again, likely due to it being an older unit), which made it hard to sleep hearing our neighbors. Groceries at the dolphin market are so extremely expensive ($8-10 for cereal, $12 for oatmeal packs) that it doesn't make much sense to cook unless you are 2+ people or plan to cook multiple days. The hot tub was closed on the day we wanted to use it and the adult movie night, the one activity we were interested in participating in, was cancelled within short notice. We planned our whole day around that event at the hotel. Restaurants are - as you would expect - somewhat pricey and looks like folks are not a fan of the prices and food. Snorkels restaurant seems to be the only bright light there. We had planned to walk into town from Westin since it's not far, but the road is too dangerous with no sidewalk so no one does. A group taxi into town (5 min drive) will cost you $7/pp/way. I'd recommend renting a car if you are 2+ people so you can see more of the island, but the taxis are very easy to come by if you prefer not to drive. Cruz Bay is a fun little town, lots of restaurants, nightlife at Beach Bar and a few local spots, good happy hour deals on drinks. There is amazing snorkeling in almost every single bay, right from the beach, and beautiful beaches beyond your wildest dreams. And fantastic hiking! To keep costs down, I'd recommend the following: -Take a taxi and the public ferry instead of the private Westin ferry transfer from the STT airport -Reserve your rental car on St. John's in advance. Remember that the large car companies like Hertz and Avis don't rent there, it's just small operators like Sunshine's. You CAN drive a rental car over from the STT airport onto the ferry, just make sure your rental car company allows it (I think Avis does). O Connors Rentals I believe is located directly at the Westin but other operators will gladly drop your car off at Westin for your convenience. -Grab groceries in Saint Thomas to bring over to St. John! Groceries are MUCH cheaper on St. Thomas. -Bring snorkel gear with you in your luggage (mask, fins). -Bring reef safe sunscreen and bug spray with you from your hometown (the mosquitos are strong at sunset).

We spent 4 nights here. Overall, the resort is a nice place. It has a nice location, right on the water with their own private beach and close to the town of Cruz Bay. With that said, it does leave some things to be desired. We stayed in one of 4 buildings that are across the main road from the resort. This isnt that bad except that you have to walk a quarter mile to get to the beach and once you cross the main road, it was all uphill (and rather steep toward the end). Everything at the resort is expensive. Our first morning, we ate at the restaurant for breakfast; our simple meal was about $60. It's difficult to eat a meal here for two for less than $75. There's a convenience store, which is a good place to get some food, but some prices there are inflated (some of this might be because everything on the island is more expensive than we are used to on the mainland). Other than that, the quality of accommodations is not what we are used to at other Westin properties. The idea that a room here goes for $600/night is just plain laughable once you know the quality of room you are getting. Despite all that, there are some good things. There are guys who will drive you around the property for free. There's a taxi service that takes you into town for $7/person each way. They have an [overpriced] ferry that goes from the hotel directly to St. Thomas for $60/person (more if you go at the wrong time of day; you can get one in Cruz Bay for $13). Overall, its not a bad place, its just not a great place. Just average; really, below average for what it tries to be. And expensive.

Great hotel with plenty of resort amenities. Two restaurants Snorkels and Lemongrass. Accommodations were very comfortable for 4 people. Two rooms with 1 king bed and other room 2 queen beds. Spacious room size and air conditioned.

I'll start off with a disclaimer. I have a family who works for Marriott so both times I've stayed here, it's extremely discounted from the rate that's given if you go on Marriott.com. We first visited in May 2021. Covid was still "a thing" then so the resort was dead when it came to things to do. The first visit, we had a pool view on the bottom floor. 2 bedroom. Great spacious room. Fast forward to now... Dec 2022, were saying in 1012 which is a bay front or beach front view if you will. They have daily activities, more restaurants open. We paid about $500-600 more this go round but worth it since they have more to do. We've done bingo which is $12 per person. 3 rounds. And you get a drink every round (and they are strong lol). I've seen them have movie night, karaoke, poolside pleasers which is free shots of rum. Overall, they are definitely bringing the resort vibe back. Now on to food. The food is fine. But it's expensive. I mean everything. Lol i will typically walk to the Dolphin market which is right outside of the resort. They have breakfast in the mornings. Eggs, meat, potatoes for $10. They also have cream of wheat (not to be confused with gravy ). They also have prepared foods during lunch. Overall - we throughly enjoy the Westin. The ferry is a nice benefit. I would visit again, however, I could never pay (or afford lol) the standard rate.

I decided to pack my suitcase and live the gypsy life for an entire month. Call it a wanderlust desire or the simple need to escape the routines of a mundane life, I jumped on a plane and let the compass guide me. To be honest, I didn't care where I was going; I trusted the universe to map out my journey. My travels unveiled a world of endless possibilities. I met the most amazing people, chased magnificent sunsets, sailed in the bluest of waters, sunk my toes in velvet sand and found my inner mermaid. This sun kissed beach bunny had the most epic summer of a lifetime. By this time, I had hopped around the Caribbean islands Sint Maarten, Antigua, St. Barths and St. Thomas before my final stop in St. John. Prior to the pandemic of 2020, I had booked a stay at the Westin. Unfortunately, I had to cancel this trip last summer, but the Westin was wonderful and accommodated my stay for 2021. The staff at the Westin are fantastic...every single one of them!!!! The Westin is top notch in my opinion. I mean every single logistical part of this trip was managed by the resort from my arrival to departure. This type of stuff can be very stressful and they took care of all of it. This resort is huge and they do a great job assisting guests with golf cart transportation around the property. They even have an area for taxi transport around the island. The bartenders were great and made delicious drinks. Being a resort, I stayed in a 2 bedroom villa, which had all the amenities. I love having a washer/dryer and kitchen. My villa was very modern and the most stunning view of the bay. I loved everything about my stay at the Westin. There is a HUGE pool and hot tub on the property. I love having a drink and enjoying the hot tub before heading off to bed. I only spent one day at the pool as I was out exploring the beautiful beaches around the island. lol The resort has a car rental facility, one main dining area located on the beach, a small cafe with snacks/coffee, and even a gift shop on property. Every building was equipped with large outdoor grills and there is a small supermarket within walking distance. Things can be rather expensive on the island so if you come with a family, the villas are great. While on vacation, I make my own breakfast and small lunch. This gives me the option to splurge on a nice dinner or excursion. As I reflect on my adventure, each of the islands are unique in their own way. That's why its important to explore each one. I appreciate the differences between them. I fell in LOVE with St. John; the island is beautiful. I will most certainly be back next year....I already have it booked! lol

If you are looking for peace and a quiet place to relax, you have found it! The property is nice, spacious and very clean and up to date with all the technology trends. There's a spacious kitchen, BBQ grills near every building and several pools. The property is really big, we were at the 33 building which is at the highest point of the property, so it is far from everything but very quiet, peaceful and has a great view from your window. There's just one restaurant opened right now. Food is okay, although I did enjoy the guava BBQ sauce. The drinks are good though. Sodas are not chilled and yet are $3 ! We have opted for the expensive ferry service from the airport to the hotel. While this is very convenient, it is inconvenient at the same time. The ferry isn't that frequent. We landed at 1pm but have not arrived at the hotel until 4:30pm. The process itself is too long. On the way back our flight was at 4:30pm, but we were forced to take the 10:30am ferry because we have to arrive 90 minutes before the flight at the airport. This was awful because we were not able to eat lunch and there's just one option at the airport which is awful and overpriced. My recommendation is to ask for the ferry times before you book your flight to determine what you need to do. We ended up pretty much "loosing" the first and the last days. Our bags were not quickly brought to our room, so, I would recommend packing a few clothes on your backpacks to avoid this inconvenience. The staff here, overall, is incredible rude. The lady that runs the "family activities" couldn't be more rude to adults and kids. It is just unbelievable. The shuttle was often taken more than 10 minutes to pick us up from the rooms. There's a lot of fear around because of COVID within this property, but, this property along with the territory is asking for negative COVID tests to arrive and check-in. And they do check it very thoroughly, yet they are way too afraid (or extremely overcautious) asking for masks even in the outdoors, opened areas. There's a grocery store within a reasonable walking distance. Island prices, but I recommend buying breakfast essentials there and also some snacks/dinner items. Taking a taxi into town for dinner is very expensive on top of expensive meals. Renting a car isn't that cheaper, but I might do next time because we would like to explore more local places and the restaurants in Cruz Bay don't really have a local fare. Would I come back here? Yes! But would do a lot of things differently, starting with not taking their ferry service. In addition, I tried to connect with the hotel manager prior to my arrival. I sent 4 emails within a month and got no responses.

Best resort on St John...well...only resort on St John We had never visited the USVI before and while we liked St Thomas we were blown away by the splendor, beauty, and sheer fun of St John. And if you want a resort experience on the island your choices are the Westin, the Westin, and the Westin. And there was a lot to like about the Westin. Most aspects of our villa were spectacular with up to date furnishings and a lovely view. The bay, pool, and hot tub were quite enjoyable and the onsite Mango Cafe had a good selection of tasty dishes, snacks, and essential groceries. There was a 'real' grocery store a very short walk from the resort and getting to Cruz Bay (and other destinations) was quite easy - there was ample parking at the resort and taxis were readily available. And the local 'wildlife' - iguanas and cats - kept us entertained. That said...there were some downsides. We were assigned a villa in Sunset Bay which is right next to the bay (and pool). While wonderful overall, the second bedroom had *no* windows or access to open air or natural light of any kind. Our adult children had difficulty both getting to sleep and waking up as a result. And the Sunset Bay villas are *small* for a weeklong stay - it felt a little cramped for the four of us never mind more. That said, I'm not sure we would have liked the resort nearly so much if we were assigned to one of the Virgin Grand villas across the road. Older and isolated from the main resort and bay/pools I would only ask for one if you particularly valued privacy and/or having your vehicle next to your villa. In short, I strongly recommend that you visit St John and do recommend the Westin. After all, it *is* the best resort on the island!

We can't understand how you can give this resort anything but 5 stars. Not sure what people are looking for that would warrant anything less. St. John's is amazing and the resort itself is just as amazing. There is a nearby market where a family can get almost anything to cook in your Villa at the resort grills. There is a nice 17'ft Scout that you can rent for the day and take out to explore other coves and beaches. kayaks and paddle boards are free. The on site restaurants aren't bad, but we we come here it's the island we want and it's the island we get.

Are you interested in being treated like a 2nd Class Citizen at a "5 Star Resort"? Then the Westin St. John is the right place for you! Well maybe, because they made that "5 Star" part up. This place would be a disappointment as a business hotel in Poughkeepsie. Warm Sands, Cool Breezes, they put those a 1/2 mile walk from our room. Yes the $5000 single bedroom suite is across the road and behind a 1/2 dozen parking lots, on a different property. Our dingy micro balcony has a fantastic view of the power lines and a waste water treatment plant. The shower with the moldy tile runs at a dribble, the toilet runs all the time, and the tub on the first level doesn't drain at all. I expressed my displeasure within a few minutes of walking into the place, and was promised a call back from the manager. He must be busy, it's been a whole week. We did manage to make our way down to the beach complex. There are a dozen or so beach umbrellas and plastic loungers for what I expect are 400 guests. They're first come, first serve for your convenience, no reservations or beach stewards. The staff suggested we arrive before the concessions open at 7:30 am and claim one for our own. Did wrangle a spot next to the kiddos pool, which lined up perfectly for the organized activity of the day, beach Connect Four. This place is an absolute joke. Tomorrow is make your own tie-dye day! This is not a spot for a Luxury vacation. This is not a resort. This is a grand disappointment. And I would say a disservice to the fine people of St John. You get an F, and that's being generous.

So I would not say the Westin was a fantastic stay, however I will say it was nice. The food was average, the service was average, and our run was slightly above average. The stay for our first time in St. John was fantastic as it gave us a safe place to call home. Our two bedroom suite with two Burner stove was perfect ( I believe we may have been lucky with a newly remodeled store because it was clean and very nice). The Shirley service was easy to use and useful for getting around to see the town. There is very little action at the Westin and I would recommend using the shuttle to travel for superb food and island life. Take advantage of the free paddle boards and I kayaks and ferry service to at Thomas, it is not promoted on arrival. I was surprised and disappointed that the smoking area was right in the middle of the hotel lobby, work out areas and deli, not very friendly to non smokers

The 3 bedroom villa is absolutely perfect for a week in St.John. We took the Westin ferry, which brought us straight to the resort and when we got off the boat there was someone with a golf cart, fruit punch and our room keys waiting to drive us to our villa. We have our own private pool and we are just around the corner from Dolphin Market where we stocked up on groceries. The rental car company on the Westin property was out of vehicles but one phone call to Mr Piper Jeeps and we had a4 door wrangler dropped off at our villa in an hour and a half. We have gone to Mango Deli more than once for pizza ($22 for a pepperoni) and tried Snorkels one night (a touch over priced but it was good - we had pasta with shrimp). I will note that the two times we went to the concierge desk they weren't super helpful, they basically told us to go online and do it ourselves (dinner reservations, help finding a vehicle to rent) so that wasn't what I was expecting but overall a great experience. The villa included a fully stocked kitchen as well as an outdoor grill. The master suite had a big jacuzzi bathtub and sliding doors straight out to the pool/hot tub area.

Terrible experience. We are owners here and pay huge annual maintenance fees. No maintenance is done. The midweek "tidy" still has not been done and it was scheduled yesterday. We are still here and I have called 4 times today to ask to get it done so we could get our towels replaced- nothing but "we will have to check the schedule and call you back." Nobody ever calls back. Save your time and money. Go elsewhere.

The Westin is a beautiful large resort on St John. Private beach, big pool. The staff is above and beyond helpful and kind. Everyone has been amazing. The pool bar has great service and always has the games on the TV for those sports fans. The beach has everything you need chairs, towels, floats, umbrellas, paddle boards, and kayaks and at no extra charge which is lovely. There is a small store on site for last minute needs and a grocery store literally in 2 min walking distance. The Westin ferry is such a breeze with all your bags. The only downfall is that this huge resort has no spa. It has a really nice gym facility with treatment rooms but no spa. We staying in a 3 bedroom villa and it was absolutely perfect. Clean and well kept up.

This is strictly a timeshare property Please don't advertise it as a resort. There is no complementary shuttle service just local taxi services. Food at the property is very hard to find. The 2 restaurants they have are extremely over priced and very poor quality. There is a rundown grocery store in town about a half mile walk from the property that guests are urged to visit and stock up on snacks for their stay. The staff also urges guests to eat locally on the island which is nice but taxi service is $7 per head one way so for 2 people to go out for dinner will cost about $40 for transportation alone

5 stars for the amazing staff. They go way above and beyond. They truly made the trip for us. Apart from the beauty of the island, the staff at the resort are the most memorable!

This is a beautiful and spacious property. All of the rooms completed a refresh about a year ago. When you arrive off of the ferry from Red Hook your bags are quickly brought to your room. The villas are equipped with everything needed for comfort and relaxation. They are clean and equipped with upgraded towels, sheets and pillows. The grounds are lovely and well maintained. The pool is huge and offers lots of chairs and umbrellas. The beach area also has adequate lounge chairs, umbrellas and floats available. Every staff member has stopped and extended a greeting while my husband and I are out and about. Snorkels restaurant is not only convenient but sitting out by the water is a pleasant experience. Lemongrass Restaurant will reopen in about six months.

We booked the Westin on St. John's after visiting the island before and falling in love with it. Previously we had stayed at the Ritz on St. Thomas, which was an overall great experience. We expected at least a decent level of service, staying at the Westin. THIS WAS NOT THE CASE! Upon checking in, we were greeted by no one at the front. No Valet or direction on where to park or check in. After figuring out where to park, we located the lobby. Immediately upon entering you could tell the staff had an attitude. It was like we were inconveniencing her by checking into the hotel. After dealing with her attitude, she pointed us which direction the room was and dismissed us. The room, while decently clean, had almost a Smokey smell. We were in a Studio unit and the layout of the room was a challenge (for just two people). Also the turn-down service and housekeeping were not good at all. We decided to give Snorkel's a try, since it was the only dinner restaurant on the property (more on that later). The food was terrible, we sent back an appetizer and the "special" fish dinner was greasy and did not taste good. Speaking of Snorkels, I think it's ridiculous to only have one dinner restaurant on the property. Mangos deli was a decent breakfast and lunch spot. We were staying with another couple, who also had a similar experience staying here. Below is a picture of what she found in her breakfast potatoes at snorkels. UNREAL. After less than 48 hours on the property we checked out and checked back to the Ritz in St. Thomas. After all, $200 more a night, if you can swing it, is absolutely and completely worth it when you compare the two To say this place is overpriced, is an understatement. If this was $200 a night, I get it, but over $600 is robbery considered the level or service you receive. If you're reading this, I'd definitely stay elsewhere. Please see the picture attached!!!

We were looking forward to a very luxurious and fun vacation, but left the resort completely let down. Rooms were dirty, shower drains clogged, rugs stained, ROACHES, food was disgusting. Staff and managment were horrible. Flys and seagulls attack you while your eating and cats beg you for leftovers. Do not reccomend. Save your time and money .. book elsewhere!

Our stay at the Westin St. John Resort started off nicely. The resort is beautiful and the accommodations are immaculate. However the only quality customer service you will receive is from your golf cart/shuttle drivers. At the front desk, the host completely disregarded Marriott Bonvoy membership. Information provided on a slip of paper regarding open times for restaurants is completely different from what they still have posted on their website. You would think by now they would have updated this important information for guests. Upon checkout on the 4th day of our stay June 2nd, we called the front desk at 10:00 a.m. to inquire about the checkout time. I was told it was 10:30 a.m. At 10:05 a.m, I heard the front door open, and it was housekeeping. I told her we would be out by 10:30 a.m. as instructed over the phone. At 10:15 a.m. the housekeeper called and asked what were we doing and when were we leaving? At 10:20 am the front door opened again and the housekeeper barged into the unit while I was partially undressed downstairs, due to hot water not working upstairs and having to take a shower downstairs by the front door. At 10:33 a.m. we walked out the front door. This very same housekeeper again said repeatedly did I bother you? I didn't mean to bother you. On top of this issue of being thrown out of the property, the power went out, maintaining hot water was was a frequent issue, called maintenance several times, and still not repaired. There was also an unnecessary fire drill at 4am. Had everyone standing around outside the units for 30 minutes. Marriott Bonvoy membership entitles guests to a later checkout. They refused to uphold this standard and chose to play games about actual checkout time.

Our first visit to St. John's USVI occurred months after the resort reopened after a lengthy closure due to 2017's Hurricane Irma. The recovery on the resort was still occurring but minimally. The landscaping was impeccable and you could see the staff were putting their best effort to present the resort as restored to its prior glory. And it was! We stayed in a recently remodeled building on a higher hill. I think it was the best building in the resort. Our view was stunning every morning, every day & every night at sunset. We were so fortunate! We were also celebrating our anniversary so I think that played into us receiving such a phenomenal room. They even delivered us a delicious bottle of Prosecco in our room upon check in to celebrate. Those gestures go a long way in my book. The beaches here are unparalleled. Seriously, some of the best in the world and stunningly picturesque. The snorkeling was fabulous although you can see the reefs took a massive beating during the hurricane. The concierge can also hook you up with day trips. We really wanted to go to virgin Gorda in BVI but our dates didn't sink up. However, they have tons of day trip options like sunset cruises, zodiac rentals etc. I'd recommend using their services. The concierge is there late too so whenever works for you. The highlights: - rooms are spacious and very well laid out. We had space to get away while all staying in the same villa. - loved the outdoor bbq for when we wanted to stay in & eat - we even had steak & eggs one morning for breakfast. The grill is hassle free & they have team members cleaning them regularly. - private beach is the ultimate. It's gorgeous and in a protected cove. The jumping inflatable thing is a blast - Private Westin ferry is worth every penny. We took the public ferry in to St. John's & the Westin out. Mistake, absolutely worth taking the Westin. Yes it's more but after the cab fares it shakes out. - great front desk staff who were friendly - the onsite rental company was fantastic. Got my car reserved, drop off was a cinch. They do not offer insurance, which I'm a huge fan of purchasing so just FYI use a travel credit card with rental car insurance should you rent. - iguanas abound! - the frisbee game was a hit with us! So much fun! Love that they have it along the property, so novel. And we got plenty of corn hole in too! - excellent gift shop and fair pricing. If you forget sunscreen they have some here. - the Westin discount card is hugely helpful in scoring meal discounts. I stupidly kept forgetting to ask every place I dined if they were part of the program. You can save a good amount by taking advantage of this! Needs improvement: - not sure what happened when my parents checked in but they waited for a shuttle for 30 minutes & it never came. It was around 5/6pm & I noticed that was around the shift change. They had to walk their luggage up our hill. Not the happy, excited start I was hoping for for them. - massive miscommunications with Cruz Bay sports who are separate from the Westin & give inaccurate information rather than directing people to the concierge. They told us the Westin Ferry was free & that we didn't need tickets. Thank god we knew better but we'd been directed to buy tickets through them when we called the front desk. Miscommunications are a hair problematic. We did like renting our beach chairs & snorkel gear from them though. - despite an earlier review there is no "free shuttle" to town. That would be a great idea though. It's a half mile & we were charged $40! What a rip off. - snorkels was extremely mediocre at best and staff was untrained. The bartenders on the other hand made delicious cocktails & were on top of it so I'd go for a cocktail. This is a great resort and I'd imagine very comfortable for families. Unfortunately while we were visiting they were in a massive drought so the typically lush island landscape looked a bit more like California than expected! However, there's Plenty to do. The resort is well located with a nice gentle, protected beach. The location on the island is fab. Close enough to everything like other world famous beaches and in a beautiful location surrounded by hills capped with homes. The Annanberg sugar plantation ruins is a fascinating part of the islands history and easily explored. While there, a team from Marriott was assessing what needed to be improved at The Westin. Sounded like they had a lengthy list so I think this resort is just going to keep getting better. I'd absolutely return. I love the Caribbean and traveling within the US makes everything simpler. Also no sales tax! Bingo!

We just returned from a seven-night stay for our 15th wedding anniversary. We are Starwood owners and made our reservation eight months in advance and were only able to get a studio. We weren't necessarily disappointed by this since it would be just the two of us, but we were disappointed when we arrived to find that we had no balcony - only a large window. We were in suite 2126, which is central on the property and close to most everything, so we decided the pros outweighed the con. The studio had everything we needed; a king-size bed, huge TV, large bathroom and kitchenette. We were set. The property is gorgeous and meticulously maintained. There are free range chickens wandering around in addition to the lizards and iguanas. The birds can be aggressive when there's food around, so beware. At night, you can hear the frogs and other night callers in the trees. Surprisingly, we didn't have much trouble with insects other than the 'no-see-ums' at the beach. Be aware that to get to this resort you need to allow one full day for travel. Once you fly into St. Thomas, it could be hours before you can take the ferry to St. John. You can arrange this through the Westin and you'll be dropped directly on the property with your room key in your hand, or you can go on you own to the public ferry that drops you and many others in the downtown district. You'll then take a taxi to the Westin and, if it's before 4:00, you'll have to wait to check in. Not sure which is best, but we took the Westin-arranged ferry. It was effortless for the most part but there was a lot of waiting involved, and it was a very long day. We arrived around 5:45 pm. The beach is quiet and peaceful, and there are no large waves. The waterfront is a bay/marina, which is great for paddleboarding and kayaking. These water sports and more are free when you're staying at the resort. The pool area is large and very nice with padded lounge chairs and a pool bar. There are activities every day, such as bingo and bobbing for beer, and one day they made ice cream sundaes for $4. One thing that I'm noticing from the other reviews is the inconsistency with service and friendliness of the employees. I found most of the resort employees aloof and unfriendly, especially at Lemongrass. Snorkels at lunch was much better with the service and somewhat more friendly. And be prepared - everything is overpriced. You'll shake your head and think about what you pay at home, but you gotta let it go. Budget minded? There is a grocery store within walking distance of the resort if you want snacks, lunch meat, bread, etc. And rum is around $5 a bottle. This will save you when you consider the $10-15 per (pre-made mixture) drink you'll pay at the pool bar. And there's a blender in your suite! When it's time to go to town, the taxis are open air trucks that hold about 16 people. If you have dinner reservations, consider that many other people do too and allow time for this. For the most part the drivers are gruff and have no patience for silly Americans. Towards the end of our trip we found one (Kenneth's Taxi) that was very kind and more accommodating. You'll pay anywhere from $5-11 per person depending on where you want to go. If you're with a large party and you want to go off resort often, it would be cheaper to rent a Jeep. The workout room is great and the spa is even better. Ask for Aaron if you want the best massage of your life! We had no issues with Wi-Fi or Verizon cell phone service. Want more info? See my reviews of restaurants, other businesses and beaches we visited on the island. Overall, the Westin is a beautiful resort and worth the trouble to get to if you're looking to relax as a couple or with your family. This is not a party resort, is calm and peaceful, and the place to go to unwind. For these reasons, we'll be back!

I'm particularly tough on Westins/Marriotts since I am a timeshare owner and now Platinum with them, however, this place deserves 10 stars, in my opinion. The Westin St. John has done such a good job restoring this property after the hurricane, you can barely tell anything was damaged. The hotel room was in building 11, which overlooks both the pool and beach. Additionally, it was very centrally located to the beach pool, lobby area, and the taxi stand. You don't have to walk more than five minutes to get anywhere. The pool is massive, relaxing, and offers something for everyone. I even took a quick scuba class in the pool without feeling on top of anyone else. There are more than enough chairs, and you don't have issues with people reserving them for hours with a towel and not using them. Each guest is given a towel card and you get two towels per person. Make sure you return the towels/towel card so you don't get charged! The beach, in my opinion, leaves a little to be desired. It's a bit murky, and there are a good deal of boats that dock in the harbor. Here's a tip, don't spend your time at the beach here and go off and enjoy the many beaches St. John has to offer. I promise you will be impressed. Another tip, bring bug spray for off-resort islands. You will thank me later. The room was perfect, and clearly, everything has recently been redone in the best way possible. They thought of everything! The bed was heavenly, and I slept perfectly each night. The room temp was easily adjustable, and I loved the statement ceiling fans. The balcony offers a small table and two chairs where you can sit outside and watch the sun rise or set. Doesn't get much better in my opinion. The bathrooms were designed to be fancy, and I loved them. I loved taking a shower and looking out through the high window and seeing the tops of palm trees. Talk about relaxing. There was a fully functional kitchen with a small fridge/freezer, sink, stovetop, microwave, and dishwasher. As a huge bonus, there is a grocery store less than a five-minute walk from the property. It offers a good and healthy variety and is very reasonably priced, especially for island food. The store is so close, there is no need for a cab. It's a very safe walk, just commit to crossing at the crosswalk. They also carry wine/beer/spirits, etc. I loved almost everything about this place, and it really impressed me. I arrived just a short week ago today, and I am dreaming about how soon I can return.

Not sure why the sub-par reviews but I assume its for pre-renovations. We stayed in a 2br/2ba in Building 25. Clearly it had been renovated in last couple years as was well furnished and generous amenities. Lots of space and sitting areas. Kitchen was well stocked for all of your cooking needs. Bathrooms had plenty of all supplies you'd need. Property was very clean throughout and staff friendly. We rented a car on site at O'Connor and that was also a great experience. Taxis to take you anywhere were always available and reasonably priced with prices posted in some of them and no attempts to charge over the set price even when I couldn't find the price list. Gym was also very nice and had plenty of equipment for cardio, weights and TRX. I also recommend using the Westin ferry transportation from airport as it just makes life easy.

First Muhammad was the best! He was our concierge and was so nice! Laurien who was one of the resort shuttle drivers also is a taxi driver and gave the BEST island tour! We learned so much! Grounds are very pretty but just little things... a few missing pool tiles and (pool) could be cleaner, only one restaurant option for dinner (they do have two themed buffets during the week but expensive!) and majority of staff are, not rude but are not as friendly as some other resorts. Odette at the pool area/activities area was nice! The beach is lovely, clear warm water which I loved! Paddle boards and kayaks are free to use and fun since water is calm! They do you have little sailboats that are free if you know what you were doing, otherwise it is $80 to have one of the staff take you out. I would understand if the staff was busy but for the most part, the guys who work over by the water sports are sitting on their phones, not doing very much, so I would think they would want to go out on the water. The fitness area is nice, they do have a spa area with treatment rooms but apparently they do not have a massage therapist on site. If you want a massage, someone offsite comes in. We went to do our owners update and sat for half an hour, which is something you usually don't do for an update... The guy came in and was rude to the receptionist and said in front of everyone there "I need a break. I need five minutes" and stormed out. I said out loud, " is that our guy?" The lady behind the desk was embarrassed and needless to say, we were excused, and did not need to go on the presentation, since the guy was very rude. But these are just a few things. Overall, the week was very nice, the views were beautiful and so far this is the nicest Caribbean island we have been to. We will be back! Oh, make sure you do the champagne sunset cruise. We had Captain Erin on the Jammin. We have attended many sunset cruises in the Caribbean and Mexico and this was the best one! The appetizers were delicious, the music was nice, and not obnoxious, Izzy, and Mike, who were her staff were great! Beautiful, sunset, calm water... This is a must do! You get the boat right at the dock at the Westin. And make sure you go to Trunk Bay beach!!!! One of the 10 most beautiful beaches in the world, and you will understand why once you are there! While we were here, there was some construction going on... But mind you, we never heard anything, but because of this construction... The Westin taxi has two runs to Trunk Bay that are free, 10 AM and noon. Check-in at the front desk 20 minutes before the taxi leaves and get your ticket. They bring you back to the resort at either 2 PM or 4 PM again, this is truly worth going to! Last thing do not panic if you look at your weather forecast before you come here! We saw rain and clouds almost every day... And considered canceling. We had one, three minute shower one day. And I think it rained one night while we were sleeping. Don't let AccuWeather/google weather/weather channel scare you from coming here! BTW Beverly at the Mango deli is awesome! You'll have a great visit!

Plain and simple staff is rude. Tiny amount of chairs with umbrellas so if it's busy get ready to claim those chairs very early in the morning. Service at the Pool restaurant was so slow we left. For the money it is not worth it. We went to the beach every day and just left. The property.

We just checked in for our honeymoon. Latisha at the front desk was extremely helpful and knowledgeable about the resort. We are excited to spend the next week here!

Loved my stay here! It was so convenient to get driven in the car / taxied over here off the ferry! Love the restaurant by the ocean, the convenient shop with the quick snacks and gifts, also loved all the amenities by the ocean! Also if you don't feel like walking into town or renting a car (most likely a jeep due to the steepness) theres free bus that will bring you and other fellow Westin guests over into the heart of downtown! What a great amenity.

A joke. No customer service. Zero. You pay to take their ferry over. Give you your room key when you get off ferry with a map. You are on your own. Find the restaurant, pool, everything on your own. Nothing about room service , how to get around, the market on site , nothing. For the price you can be treated with respect and as if you matter while on vacation if you go elsewhere. We have been here for 2 nights now. Room hasn't been cleaned. Don't even know what their policy is because no one cared to tell us anything. Like I said you were handed a key and a map. Don't do it. The world has a lot of islands. Find another one!!

Best stay ever!! will be returning. We were going to stay at the Ritz Carrolton, but thankfully we stayed here. The people here are so nice. The rooms are so clean. The grounds are so beautiful. The food is good, pricey but good. They have free kayaking which was awesome and a boat rental place on the grounds. The Westin in St. John is a must!

Pros: Prompt service, amazing staff, comfy bed, very spacious, clean Cons: 1 restaurant, no jacuzzi access during our stay. Lots of mosquitoes.

The end of summer can be quite depressing so this past August I decided to beat the blues by booking a warm vacay in December. The benefit of traveling several times a month for work is that you end up with a lot of hotel points so I called my friends at Starwood to see where my points could take me. My hubby and I researched Starwood resorts throughout Mexico and the Caribbean and decided that our first vacation away from our lil one (thanks to grandparents who offered to babysit) would be in St John. St John turned out to be a beautiful island with perfect 80 degree weather...and the Westin turned out to be a fabulous place to enjoy it. We had to fly into St Thomas and then take a 35 minute ferry ($110 roundtrip/person) to get to the hotel. When the ferry pulled up to the Westin I was surprised by how large it was. The resort is gorgeous and the people who work here do a great job of keeping it beautiful. The pool area was especially heavenly. I was also a fan of the large gym filled with the latest equipment, that you could rent a car right on the resort and park it for free & that they have many restaurants and activities at the actual resort. We left daily to check out St John's various beaches and restaurants, but you could easily stay at the Westin your entire vacation. While it was a near perfect vacation the hotel could make a few improvements: 1) As many yelpers have mentioned the rooms are a bit outdated. They were comfortable and clean, but the decor wasn't anything special and we were very disappointed by our bathroom. The faucet on the bathtub was even falling off 2) The week of Christmas is their busiest time of year, but service was especially slow. And the employees didn't seem thrilled to be working this week. 3) We're not golfers so it wasn't a big deal for us, but if you are a golfer there isn't a golf course at this resort 4) Their beach is very unimpressive, especially compared to the other beaches we visited in St John. When at the hotel we spent our time at the pool. On our last day there we spent some time researching the timeshares at the Westin. We were basically bribed to do so with a complimentary sunset cruise (loved the cruise!). Nick was our sales rep and was super informative and we loved the villas he showed us. While we weren't really in the market for a timeshare, we both walked away agreeing that it would be tough to shell out approximately 30K for a timeshare at this resort that wasn't quite up to the standards of some of the other places we've been spoiled at during past vacations (Four Seasons- Big Island, Breakers- Palm Beach, Montage- Laguna Beach to name a few). I'd love to visit St John again and would be up for another stay at the Westin, especially on Starwood points. I think this resort is worth around $300/night...for a price more than that I'd look into staying at Caneel Bay instead. We spent a day there and absolutely loved it. It was nice to have a vacation with just my hubby, but I'd love to bring the little one next time because St John seems to be very kid friendly. I now have the "vacation over" blues and need to figure out someplace warm to go in the spring!

I will NOT be returning. The shuttle service is a JOKE! Be prepared to make at least 3 phone calls before one shows up. Taxi's in and out of this place will cost you AT LEAST $40 to go to and from a restaurant that is only a mile away which is highway robbery. The food is expensive yet the quality is subpar. There's a lack of activities and the ones that are available the staff doesn't give proper direction on how to use them. The attitude from some of the staff is appalling as if you owe them something and didn't pay too dollar to stay there. They cancelled TWO of our excursions at the last minute. We had actually paid $40 (round trip) for a taxi only to get to the location to be told that the excursion was cancelled for which they didn't even offer to reimburse us for the cost of the taxi. Stay here at your own risk.