The Westin Warsaw

I’ve been staying at the Westin Warsaw for the past 20 years, and while the service remains warm and efficient, the hotel is beginning to show its age. The facilities are around two decades old, and you can feel it - especially in the guest rooms, which are clean but clearly in need of a refresh. There are still many positives. The restaurant and bar are both very pleasant, and the fitness center is a highlight - well-equipped and open 24/7, which is a real advantage for frequent travelers. Breakfast was a very good experience overall. I asked for a small favor to find “ogórki kiszone” (Polish pickled cucumbers), and I got them with a smile - a lovely touch. However, the breakfast service itself lacked attention to detail. Staff weren’t very present, and empty plates were left piled up at the bar area, making the space feel a bit neglected and cheap. The Executive Lounge was also disappointing - it was so crowded in the evening that I couldn’t find a place to sit. That said, the staff on duty were doing their best, trying to clean and serve guests as efficiently as possible. One curious detail: there’s no coffee machine in the room - something that has become a standard in comparable hotels in Warsaw. Overall, it was a good and friendly stay, but it’s time for some investment and upgrades to bring the hotel back to top-tier standards.

We stayed here for two nights while my husband had business in Warsaw. The location was great-accessible to everything. The gym is probably the best of any hotel I have ever been to, and the breakfast buffet was awesome. Quiet and comfortable - I would definitely stay here again.

Usually I don’t write reviews for places I stay for work, but this stay was worth reviewing. That mainly has to do with the efforts of the nice crew. A young group of passionate hospitality professionals; the cocktail guy, the hostess at breakfast, the people behind reception… all very friendly! Rooms are nice and clean. Food is good. And I personally really appreciated the complimentary Financial Times that is available.

I stayed at this hotel for 3 days to|celebrate my birthday. We booked it through a third party site. The hotel is very clean, modern, beautiful and conveniently located. The breakfast offers a large variety of food options. While there is supposedly parking available at the hotel, it is not guaranteed. You’re required to reserve parking when you book and even then you are not guaranteed a parking spot. ||We stayed at the hotel while they were hosting a conference and the conference sponsor booked out all the parking spaces, so regular guests who were not participating in the conference had no option but to drive around the city and hope to find street parking. Unfortunately we weren’t aware that we were required to reserve parking at the time of booking. After arriving at the hotel and being told that there were no available parking spots, even speaking to the manager Beck didn't help. ||Instead of making suggestions on where we could park, he proceeded to inform us that because we booked through a third party travel agent, they don’t respect those bookings and couldn’t do anything for us. What a service fail!||It wasn’t until we desperately drove around for an hour and a half without success that the hotel staff finally attempted to help us! Thankfully they do have staff who believe in providing good customer service (Jagoda and Peter) and they did eventually help us solve the parking issue. I would certainly stay at this hotel again but be mindful of their parking.

Nice hotel and nice room except that this fancy hotel doesn't provide coffee machines in the room. There are outlets on only one side of the bed. Breakfast is great but expensive. Concierge is helpful. Bathrooms is nice except shower is on the tight side.

Outstanding property on prime location in the central business district of Warsaw, with easy and direct access to the city. Stylish yet comfortable, the lobby has an open-concept modern restaurant and bar with for guests and visitors. The hotel also has an excellent Executive floor with complete daily breakfast and lounge area.

It is not a 5 stars hotel. My room was a bit old and the shower super small with the water coming out the whole time. Every day my card keys were not working, so I had to go everyday back to the reception to reactivate them and the receptionist very rude. On top of that, the first day the lights didn’t work and it took them a while to fix it. 5 stars hotel?

Beautiful hotel in the heart of Warsaw! Rooms are contemporary, cozy and comfortable, with a Huge desk, mini fridge, two showers, beautiful views and super quiet. The gym is really nice with plenty of free weights etc. the breakfast buffet is awesome - tons of options.

Very nice hotel. The staff keeps it very clean. My room had a reasonable amount of space and the bathroom was cleaned every day and towels replaced daily. A special shout-out to Orthodox Jews: This hotel is only a 7-minute walk from the Nozyk Synagogue, and similarly it's very close to the two kosher restaurants, Kosher Delight and Galil. For Shabbat, it's easy to walk down without tripping any circuits, and the hotel staff is so familiar with Orthodox Jews' needs that they'll take you upstairs and open your door (with electric key) for you without you having to tell them directly.

Unfortunately this hotel has bed bugs. My colleague was bitten - and the hotel manager confirmed it was bed bugs. I found a dead bed bug in my room. It's a shame because otherwise I felt the hotel was decent. It's in a good location and the breakfast was good. I hope they can get the bed bug issue under control.

Staff is super Friendly. They know the area very well. They make the best recommendations. I was there for the Christmas Eve dinner. Staff is pleasant. Food is delicious. Can't imagine staying at another hotel in Warsaw.

Probably the best hotel in central Warsaw. Reception was excellent. Breakfast was great every morning. Restaurants were not great but good. Location was great. View from 19th floor was very nice. Will stay again.

Overall nice hotel, centrally located to historic downtown. It's a 30 min walk. The hotel is very clean and the breakfast is great, probably one of the best breakfasts I have had across Europe. Rooms are great very quiet. Gym is really nice too. Good choice for Warsaw.

I really love the design of this hotel. Very clean and modern. It seems like it most things were well done. I was upgraded to the 16th floor, so my experience is from there. For example, the curtain rails overlap so you can close the curtain completely so there's no bright sliver of light in the morning stabbing you in the face. I've never seen this in any hotel in the US. Even small touches, like how the extra roll of toilet paper is in plain sight and within arm's reach, and the easy design of the toilet paper dispenser. Everything works as expected, with lots of lights everywhere, multiple power outlets on the desk, and not inconveniently placed on the floor like other hotels, and power outlets next to the bed, along with special reading lights for each side of the bed. There is a variety of different types of tea and the little creamer things were high-quality. Of course, designers can't design to fit everyone's needs 100%, but I was surprised on how thoughtfully done this hotel was. This hotel has the standard bed found in all Westin hotels, which are amazing, with feather blankets and pillows, and good quality mattresses. Really divine. There was a separate bathtub (large!) and shower. Good quality fluffy towels, and bathrobe, and bath slippers (in the closet, so may be a bit hard to find). There's a WhatsApp channel you can use to request services from the hotel, whether it be room service, complaints, or requests for more towels, or whatever. They were responsive and competent, overall. Front desk check-in staff, concierge, and bell hops were a pleasure to interact with, and all seemed to know their job well. The hotel is only 15 minutes walking from Warsawa Centralna, the main train station and where a lot of airport buses stop. If you have a lot of luggage, it's an inexpensive taxi ride to/from the train station from/to the hotel. Bathrooms: Oftentimes a separate bathtub and shower. Clean and modern, with fluffy white towels, a bathrobe, and bath slippers. The sink has plenty of counter space and there are plenty of bars to hang towels.

We stayed here 3 nights. Location is great for walking around Warsaw. We had breakfast downstairs. They have a nice buffet with a wide variety of food choices. Comfortable rooms with nice views. Uber was easy to access and taxis were available. Staff were friendly and helpful.

Excellent accommodations at the Central Warsaw hotel. Located not far from the Central Station of Warsaw. Get a easy, and cheap day pass on the local transportation system located in front of the hotel. Excellent Executive lounge for members and guest. Staff was very pleasant and accommodating to my needs. This will be my continued choice for elite hotels when visiting Warsaw.

I truly did enjoy staying here, but it had so much rig-a-ma-row. have never had so many problems. The hotel is beautiful and very very nice staff, we were In town for a big convention and they were very very nice. However, their key system is terrible. We had to keep keys away from each other, away from phones and away from other cards and anything electronic or magnetic, we did ALL of that. At one point I was putting them in my bra! And every morning they would work fine but that night they would stop working every single night. They also failed to mention that after so many cards (which they would give to us by the double even when we said we needed just one) they started charging... and we were here for 10 days. Also they have computerized fridges in the rooms, so we can't keep our things cool with out being charged to some of the obscenely priced snacks. However it is within walking distance of the bus stops and metro and everything we could want. It also has markets and restaurants and bars all around it. The location is incredible. If you stay here know that even if you do have problems, it is still a very nice hotel. I did only give this 3 stars however, because of the key situation. It was such a problem every single day sometimes multiple times a day.

Great Morden Hotel, central located. We had some cocktails before sleep. Love Warsaw, love Poland

I stayed here on vacation for 5 nights this summer. Beautiful hotel - very modern and clean. If you are a Starwood Gold member or above the wifi is free and you get complimentary bottled water. Right now there is a ton of construction going on outside in the square, so walking around is a little tricky, but the location is central and very convenient to public transportation. Staff is just ok, didn't really go above and beyond to impress me by being especially helpful. I asked for directions to a nearby historic landmark and they couldn't tell me where it was. But I would definitely stay again. They also have a very reasonably priced car service option from both airports (Chopin and Modlin). Modlin is going to be more expensive - I paid 250 PLN (around $80) but keep in mind it's over 40 km away.

Gross. After getting stabbed in the foot by something sharp, I felt around on the carpet to see what it was. Turns out it was a broken toothpick. But in my search I also found broken glass and toenails. Toenails.

a decent hotel with good service, but a bit expensive for Poland. As expected the Westin hotel is clean and offers the expected amenities for that level. The rooms are standard with a soft box spring bed. The view is ok, depending on the size your room faces. The free wifi and free water bottle is definitely a plus. The hotel gym is ok. The hotel bar is a bit small, but offers a good selection of drinks to fair prices. The continental breakfast buffet offers all different kinds of cold and hot dishes. The concierge was always helpful with useful tips and organising taxis. The location is about a 10min walk from the old town. Its ok for 1-2 nights but I would probably change it if there for longer.

After dealing with a huge flight disaster that involved 48+ hours in airports, I ended up in Warsaw a day early. Good start to a honeymoon, eh? Anyway, the husband and I needed to find a place to stay for one night. So, while sitting in the Amsterdam airport, we found a room at the Westin available for 63$... on a Saturday night.... insanity! We snatched that room up. We were able to take the bus from the airport to Warsaw's central station and it was about a 20 minute walk from there... very convenient and close to the city center. I can only imagine what we looked like as we were checking in, but the lady at the desk must have felt pity for us because she upgraded us to a room on the 16th floor with the most amazing tub, which was separate from a shower with a rain shower head..... awesome. The bed was the most comfortable bed we slept on in central Europe. I would highly recommend this hotel.... for the price, you can't beat it.

Clean, Good location. Great price, less than $90/night. Hotel arranged for private car from airport, about $30. Nice bar/lounge with friendly and helpful barstafff. No complaints.

Nice hotel. I was expecting something a little nicer from a five star but for the price I can't complain. I loved the beds they were very comfortable. Rooms are clean and staff is friendly. One of my pet peeves is when hotels don't offer bath slippers and they didn't have any :/. Fitness area has floor exercise area for yoga/Pilates etc and they had five treadmills and some ellipticals and weight lifting equipment. I would stay here again!

Great room, fantastic perks for executive level stays and really great customer service. We would stay here again in a heartbeat. Overall great experience.

Nice hotel in a central location - clean, quiet, with a good breakfast. Service at breakfast is inattentive at best - you have to find someone to get coffee. We stayed several nights. Within walking distance of many restaurants. The shower is the size of a telephone booth, adding to the adventure is continuously fluctuating water temperature between very hot and very cold.