Alessia R.
Google
This hotel used to be a lovely place in the past, full of history and charm, this is why we booked it again. Unfortunately, our recent experience was terrible. The room which was given to us, called 'Bagatelle' on top floor, was freezing cold, dump and filthy. The mattress was old, dump and collapsing. Bedding dirty, toilet seat dirty. We reported the issues to the young lady first, and then to the manager, both were really unpleasant and basically tried to ignore us. The manager refused to give us an alternative room, saying the hotel was fully booked, which we found out was untrue and insisted with our request. At that point, he accepted to give us another room requesting more money, with a very rude attitude, hence, we left the hotel and found another accommodation nearby. Our refund request has been ghosted by the manager and the owner. I don't like given bad reviews, and I don't know about the other rooms in the hotel, however, our room was a disgrace and unlivable, plus the attitude of the staff was horrible (only the young man was nice, but the manager and the young lady very unpleasant).