The Whitehall Hotel

The hotel is in a great location! The rooms are small and the bathrooms are extremely outdated. The hardware in the bathroom needs to be replaced and updated. The water constantly dripped the entire stay. The pillows are the absolute worst. (extremely flat and overused) The beds are also very soft (not a complaint, I just prefer a firmer mattress) There is a complimentary, hot breakfast in the morning, which is nice. Even though they had items I had never seen before (hot dogs wrapped in what appeared to be a cold croissant.) The price point was very affordable for the amazing location (directly across from the high-end Four Seasons) The Hancock Building and The Water Tower are a short 3-5 minute walk.

From the moment I arrived at The Whitehall Hotel, Cheryl at the front desk made me feel genuinely welcome. Her warm demeanor, professionalism, and attention to detail truly set the tone for an outstanding stay. She went above and beyond to ensure that everything was seamless—from check-in to providing helpful recommendations about the area.||Cheryl is the definition of hospitality—friendly, efficient, and always with a smile. It’s clear she takes pride in her work and cares deeply about guest experience. Thanks to her, my stay was not only comfortable but also memorable. The Whitehall is lucky to have her as part of the team. I’ll definitely be back—and I hope Cheryl is there to greet me again

Excellent hotel for quality, value and location. Refurbished older building with very nice large room. Breakfast included and was good. Location of the hotel is very good being right in the middle of everything and close to the lake. Parking was reasonable and right across the street valet. Highly recommend this hotel for the price also.

I think this hotel is a great option! Considering the price and location I would say it's a really good option. The room was clean and the restaurant / bar is nice. If you are not looking for a brand new hotel but a classic style this one is a solid choice. The location is perfect!

Couldn’t ask for a better location! Steps from the Magnificent Mile and John Hancock building (aka 360 Chicago) and a few blocks from Lake Michigan. The breakfast was excellent and the staff were pleasant and helpful. My only complaint was the lighting in our bathroom was poor & dark and there was no full length mirror in the room. Other than that, the hotel was wonderful!!!

Great customer service. Staff was attentive and handled our requests in a timely manner. Buffet breakfast was a treat. Older hotel but clean. Beds were very comfortable. Easy access to area attractions, beach and river walk.

I visited The Whitehall Hotel to see a friend visiting from out of town — the location is excellent, just steps from Michigan Avenue. The lobby was clean and stylish, with a classic charm. Staff were professional and welcoming. Great option for anyone looking for a boutique hotel experience in downtown Chicago.

Nice location, quiet street, better than basic amenities. But the hot water was very slow (12 minutes) for shower and the faucet was initially functioning poorly and had to be replaced. It was a rough first night but staff were not responsive to requests for credit since I didn't want to change rooms when I discovered this at 10 pm and had unpacked, nor stay up even later to get it fixed.

This BW Premier property is no frills and just what you need in the city. A lot of people complain about it. Here's the straight story. Come prepared. Don't expect the Shangri-La, and focus on the location and price. The room had a hotpot for water to make pour-over coffee or tea. Not very convenient, so I brought canned Starbucks espresso and cream. Problem solved. The fridge was barely cold enough, but it worked for what we needed. It's an old building, but it has charm. The elevator is small, max 5 people. I don't like to be in one with more than that anyway. If you can suspend your elitist nature, this place works just fine. The restaurant at the bottom, connected to it but not affiliated, is not great. MOST importantly, the service and the employees were top notch! They were happy, polite, and helpful.

I would be lying if I said there was anything special going on here other than their vast history. I was excited to stay in an historic hotel in such a convenient location during a conference in Chicago recently, but this really wasn't my best experience. There was nothing wrong with my room, and the area felt really safe for the most part. Unfortunately, the attitude of the desk staff is really what ruined this experience for me from the start. Immediately upon check-in, I could tell that the agent was in a bad mood. The man in front of me didn't speak English very well, and she seemed frustrated by that. I understood, so tried to be extra nice to her. I had already filled out all my forms online, so I gave her my ID and she handed me a key and a form to sign. She had a pen in her hand, but nodded to one on the far side of the counter for me to use instead. After I signed, she just stood there and didn't take the paper away, so I wasn't sure what else she needed from me, but I guess it was nothing. I had a couple of questions for her as I was visiting a new city, and was on business so I had a few logistical questions. I first asked if there was somewhere I could get a water as I was a bit sick from the car ride from O'Hare. She replied "I guess you could go to our restaurant." I was, of course, looking more for a vending machine, or that one might be in my room. Next, I started to ask if I would be able to leave my bag there after check-out. Before I could even finish my sentence she very rudely interrupted me and said "and you need to leave your bag. That's fine." I didn't dare ask her for a restaurant recommendation as I typically would in a new city. As I said, my room was perfectly clean, but it was a little strange. The bathroom was very outdated, including a toilet that you might find in a lower class public restroom, and a very old shower. It was still spacious and comfortable, so really not an issue for me. Overall, my experience here was quick and convenient. I loved the historic atmosphere, but they need some major help in staffing their front desk. I'll be looking for other options next time.

A bit delayed in my review...better late than never. A historic and classic property in the upscale Northern part of Chicago, a few blocks away from the infamous The Magnificent Mile and Lake Michigan...the property's glory days were in the past. The grandeur of the past is evident as you walk into the lobby, tastefully decorated with some opulence. The age of the property is quickly evident as you enter the elevator, a bit tight (enough room for two with luggage) so I recommend a lower floor so if you are able, use the stairs to go up/down. Rooms are of decent size with dark décor and comfortable beds; a fridge is available, but no microwave. While staying in the property in March, the on-site restaurant was not open so for coffee, snacks, etc., you needed to go off property. Pros: * Location is ideal - centrally located and close to The Magnificent Mile * Historic property * Great staff Cons: * Historic, meaning it's a bit dated * Gym is in need of updating - no cardio equipment; weights are "old school" dumb bells, pulley equipment - no tv, radio, etc. So for cardio, dress appropriately and run to the lake or The Magnificent Mile and back * Amenities are lacking - although there was a small fridge, no coffee maker, hot water maker, and bathroom was lacking the usual assortment of soaps, shampoos/conditioners. Great location, decent property...would I return, most likely not because for the price, other major hotel properties are available close by.

An amazing hotel and the location is cute! But BEST OF ALL the front desk is AMAZING! Their costumer service is top notch! Thank you so much to Kamiyah for being the best and taking real good care of us!

An Old fashioned hotel built in the 1930's. It has gone through 2 renovations. One in the 70's and one in the 90's. The lobby and Elevator and to a point the hallway are opulent. I got A Pinnacle room on the 20th floor of 21. The rooms aren't large, however they are cozy and comfortable with a king size bed. The bed while firmer than I usually like was very comfortable. The view from the room is very nice, not amazing, but very nice. Giving a view of some of the other skyscrapers. The room had two bed side tables, a desk, a lounger chair next to a small table in front if the window. Plus a dresser with a TV on it. The bathroom was a little odd. The toilet was part of the counter top. There was a shower/tub combo, with showerhead a little low, but workable. It did have good hot water though. Overall it worked and looked nice. Now to my negatives if the room. There are ZERO vending machines anywhere in the hotel. What? I have never seen that before! Next the bath towels had a thread count of about 5. A Tortoise shell might be softer. The blackout curtains meet in the middle, meaning there's a gap where light still gets in. Lastly the toilet is very low, felt like sitting on floor practically. Also the lid won't stay up due to it being part of counter. Another pro was it was very quiet from the point of hearing other guest. You will hear city noise though. The staff was amazing. Very friendly and helpful. If you want Ice or extra towels you just call the desk and they send it up. Overall a 4 star review. I got a very good deal on the room, by booking months ahead of time, plus it was the off season. Would I return? As long as I got another deal, absolutely.

Actually worse than a Super 8 or Motel 6. This is not an exaggeration. This hotel's ONLY redeeming factor is its location. Let me run down the list: the lobby looks like you're checking into a halfway house, and not one of the nice ones. The clerks are actually in individual cells... I mean, cubicles... with plexiglass sneeze protectors in front. At first glance I thought it was bulletproof glass -- that's the vibe the lobby is giving. The clerk told me that they "aren't doing housekeeping during guest stays." Also, no room service. After check-in, I hopped onto one of two available elevators, both equally filthy. Let off in a dark, narrow, musty hallway. Made my way to the room... where everything was falling apart. Holes in the sheets. Peeling wallpaper. Faux leather disintegrating off all of the furniture. Chipping wood on all the tables. But I was there, so I tried to make the best of it. When I turned on the TV, none of the "cable" channels worked. They said they'd send someone to fix it -- it took 20 hours for someone to come up. I called the front desk to ask if they sold/had bottles of water. They said that they didn't, but would send up a pitcher of water and ice. Two hours later I threw a coat on over my pajamas and went out to buy water. An hour later (three hours after I called), someone came up with a 12-oz carafe of tap water. As if the bathroom didn't have taps. Tried to go to sleep... and then the heat came on. It sounded like somebody was jackhammering behind the wall. "Pipes banging" doesn't even begin to describe the volume. I finally got so frustrated that I turned the thermostat down to 55 to make sure that it didn't come on again during the night. I literally have nothing positive to say about my experience here. If you pay more than $75/night for a room, you've been robbed.

Stayed here for two nights. Great location and clean room. Checked in with no hassle. It is an older building so expect very small elevator. Probably tough when the hotel is extra busy with tourists. The 2 bed room was surprisingly spacious for an older building. Didnt know that full service housekeeping was upon request only 24 hours in advance. So was disappointed when bed wasn't made up after first night. Lighting is not good and could not find an outlet to charge phone except by the TV where there was a power strip. So not convenient that it was not by night stand or close to bed. Other than that, appreciate the pluses we're a clean room and excellent location.

To The Whitehall Hotel Team - Alicia ***** What a fabulous stay. Perfect location, perfect doormen, front desk, bartender/waiter. View. I can't say enough about how much your attentiveness and warmness, professionalism really made Chicago a great trip. We could not have had a better experience with all of it. So what - it's not the Westin. We stayed there for a few nights as well. This is a beautiful boutique hotel that we will always stay at when we come back, - TWH Team - your brought it every day. We Thank You sincerely for making our stay outstanding.

Friendly staff I highly recommend. Old but gold:) I will definitely choose Whitehall Hotel in my next visit.

For the price and location, this hotel is fine. It's a very old hotel so it doesn't have all the bells and whistles that more modern buildings have. My one major issue with this property is that you have to give the front desk a 24-hour notice to get housekeeping. One other negative is that the Wi-Fi is average at best.

Decent for the price. If you want to stay somewhere affordable in the Gold Coast area without all the bells and whistles of other hotels, then this might be a good option for you. Pros: location, surprisingly quiet (at least on the floor I was on), check-in was easy, staff was friendly, got to check in early at no extra charge, room was bigger than I expected Cons: Bed wasn't the most comfortable, restaurant/bar was closed, no fridge, coffee maker, etc., the "lobby" was probably smaller than the room I had with a king-size bed, have to call front desk for ice, shower handle was swueaky and shower was slow to drain Overall decent for the price, but I would look elsewhere next time I'm in Chicago.

They Have bed bugs. I stayed at this hotel on November 11, 2033 till Sunday november 12, 2023 i wake up check out soon I get home to shower I see all this red bites on my body. I call the hotel and email pictures and ask for a refund they told me no they need to investigate. Investigate what you can clearly see the bites on the pictures i just emailed you guy. Dont stay here BED BUGS

Micheal was AMAZING! He went above and beyond to make my daughter and I comfortable, even helped us to get a taxi to the salt shed where we saw an amazing concert. Rooms are a okay, then again this Micheal got us a cold fridge and micro for our popcorn! Rooms are great! Yes a lil outdated but between Flo Checking us in and Micheal bringing us a fridge and micro......hope they get paid well and if not, get on it. Alex was great too at check out!!!!!!

The hotel and restaurant was very nice and the man was very nice to me on me being newly married! I appreciated him to the fullest. So sad I forgot his name. Maybe it was Alex. The issue I did have was that the room was beautiful but some lights didn't work, there weren't a fridge or microwave like normal hotels have. The BIGGER issue I had is that when I call and ask about my deposit because I was told between 5-10 business days and it's been 9 days, the receptionist at the hotel SHOULD NOT HAVE AN ATTITUDE when I'm asking about my money owed to me. I believe her name is Alisha or Alicia . And she was rushing me off the phone. 0 stars. I either get my deposit back or I sue yall for more than that for inconvenience and false information. Simple

Gave it two stars for letting me leave my bags early. This hotel doesn't respond when you request a late check out or early check in - why even give that option then? The bathtub in my room had a clogged drain, and no coffee maker exists in the room. You'd expect better service considering it's competitors in the area it's in.

Housekeeper started making noise at 6 a.m slamming doors and talking out loud. Front desk receptionist were not friendly at all. The pictures online show a bar and never saw one. There was a restaurant inside the hotel, but not sure if the bar was inside the restaurant, staff never mentioned one.

For the price this hotel is okay. Upon entering the lobby, everything seems clean and in order. The room is also at a mediocre standard. Overall, there's not much to complain except a few details. My complaints include: the hinges on the mirror closet door seem to be broken. I can push the door into the closet which shouldn't be happening. Second, the complimentary shower bottles do not match brands, which makes me think they just mixed and matched left over bottles. Third, there seems to be a ring of mold under the rim of the sink. Fourth, the mini fridge has been wiped out of any beverages. Lastly, there's a complimentary robe but it looks like it was used as a cat toy.

The hotels clerks were not inviting at all. that should have been a sign of things to come. The clerk just handed the key over to us and said " OK! You are all set". There was no introduction about the hotel and no literature about things that you should know. Took us forever to figure out how to call guest services from their phone. There were no instructions on the phone at all. MAIN ISSUES: Toilet doesn't Flush, Bathroom Sink Leaks 24/7. The Heat doesn't work, The Refrigerator doesn't work.---BTW THE AMENITIES ARE NONEXISTENT AT BEST!!! There are No Vending Machines! There are No Ice Machines. The Coffee Machine is an Old Urn that sits on a Hotplate. I haven't used that term since 1970! There were no Glass Coffee Cups. They had plastic cups that you would find at a 711 Store! The glasses Were DIRTY with a film on them! NOTHING IMPRESSIVE ABOUT THIS HOTEL AT ALL!!!!! A 1 Star Rating is too High!

I stayed several times. Location was great and so was the staff. Never saw a bed bug. I think the people who did brought them with them. It was great every time

While this hotel is really well situated, I had a number of issues during my month-long stay (in town for research at the Newberry a half-mile away). They aren't set-up for long-term stays, so my concerns may not be relevant to everyone. * Policy was they would only clean the rooms when you asked, and needed to a day in advance. This was true for short and long stays. * No coffee machine or microwave in room. Two mini-fridges that were on but not very cold and so food continued to go bad. * Asked to move to a new room on a new floor mid-way through stay the morning they needed me to move for "maintenance on the floor." * Took me 40 minutes to check-in as staff could not find the manager who was also somehow the only person who could check in. Was ultimately checked-in by a new person clocking into their shift. No upgrade for the wait. * Not all lamps worked in the room. *Advertised small things that were not true: no HBO, no bathrobe; restaurant, kitchen, and bar all closed "for renovation." * Heat works to a point (8th floor) but then when got into F10s I was grateful I had brought my electric kettle and hot water bottle to warm the bed. The bed and linens were fine but everything was very brown, beige, and dated--something my grandmother would have loved. It seemed to have been renovated recently but things were't quite right. Wallpaper was overlapping in weird places and not done correctly. Some of the furniture busted and scratched up. I had originally reserved at Salinas for a long-term stay. They were then rented out for the whole month and so I was moved to the Whitehall, so it wasnlt something I had selected for a long-term stay to begin with. That said, given the price-point I still would not have stayed here for a short-term stay. All the staff were very kind. It seems like issues of poor management from the top than anything else.

Needs a major overhaul. Was probably opulent around 1980, but nothing is working correctly, falling down, wallpaper ripped. No services. Terrible breakfast. Not even water available unless you walk 10 blocks to Walgreens.

I normally don't write reviews. This hotel is the worst and dirtiest I have ever stayed at. The manager Alicia is extremely rude which is an understatement. Let me explain my experience. I checked in on Sept 23rd with my son to stay for three days. They said room wasn't ready, so we checked our bags and left for the day. We returned late that night and the hotel staff gave us our room key. When we went to our room it smelled terrible and reeked of mold. We went down to the front desk and they sent up a service guy. He confirmed it smelled extremely bad and had the front desk move us to another room. The second room #2105 had an even stronger odor than the first. We called the front desk again and they sent the service guy back. He opened up the panel where the filter was and it was completely moldy. He then opened the window and put a tissue holder to prop the window open. He said that this would air out the room. So, it's now after midnight and we call the front desk again. They move us to a 3rd room which also smelled. That said, I'm tired of calling the front desk so we just went to sleep. My son has asthma so we left the next morning deciding not to sleep there another night. I took a few pics and videos of what transpired which I showed another manager (not Alicia). He looked at the pics and apologized. He also said, the service guy should have never opened the window because it's 100% against city code. I informed him that we can't stay here for health reasons and I wanted a refund for the two nights that I didn't stay. This is where manager Alicia comes into the picture. She said, she had to review what happened then get back to me with a phone call. So, I call her a week later and she tells me it's under review. She never called me back. I call her a month later and she says they're still reviewing it. After not getting back to me again, I called her again. She agrees to refund me two-night (it should have been three but I'm tired of contacting her and dealing with her rudeness). All this brings us to November 20th and still no refund on my credit card. I call her today. She said, the accounting dept switched the computer system and didn't know when I'll get the refund but she'll call me back. I told her that she hasn't called me back once and I wanted to speak to someone else. While I was in mid-sentence, she hung up on me. I'm beyond frustrated with how they treated me. And I'm not the first person to write how rude Alicia is... just read some of the other reviews. That said, they should have simply owned up to this terrible bad experience and refunded all my money back since it was there doing. I am attaching some pics which explain the terrible experience I had. I also have video of the service guy commenting how bad the smell was while opening the window. I will be posting this review on every hotel and google site there is. If a manager reads this you can get my contact number from Alicia.

Let me start by saying I'd stay in this hotel again. It was clean, the water was warm, and it was so easily accessible from the Magnificent Mile and the Lake. It is also walking or biking distance to the river and Trump hotel (where all the infamous green river pictures have been taken). I'd say the areas of improvement are the number of towels/pillows, the strength and number of outlets, and hospitality of staff. In our queen bed sized room, we got two towels for our stay, the outlets were few and far between and it seemed like our phones and cameras were dying 3-4 times per day. Towards the end of our stay, we were taking phone chargers to the restaurants to use their outlets. The staff at the Whitehall Hotel was also all business, but we were able to have a memorable conversation with head of security for a while, he was very pleasant. Overall, I'd stay here again, due to the accessibility to many Chicago attractions!

I decided on the Whitehall for my recent stay due primarily to its location. It's on Dearborn, just off the mag mile in the downtown area. It's a short drive away from the Fulton Market (home to some of the best food in the city) and walking distance to endless beautiful storefronts. Our room was sparkling clean, and we had no issues with noise or disturbances whatsoever. The mini bar was well stocked, so we didn't order any room service -- but the menu for the hotel restaurant was quite impressive. The only lost star comes from a particular staff member. The woman who handled my check-out at the end of the stay was very rude and it left a bit of a sour taste in my mouth. That said, the rest of the staff who I interacted with were quite friendly, and I will very likely stay at the Whitehall again.

Stayed here over the weekend. Over all nice hotel. I read the reviews on other sites and they seem to be a little harsh. The hotel was built in 1920s. Meant to be private and small for the social elite and the theme is very much so. The check in area has just two windows. The "lobby" seems crowded if more than 6 people are about. The lighting is dark (wether by theme or just lack of updating, I'm unsure). The elevators are very small, too crowded for more than 4 people, and that's without suitcases, but super quick which is impressive for a 1920s hotel with over 18 floors. Everyone that stood there had wonderful elevator manners which is a must. Yes like the other reviews say, the wallpaper was coming off in some areas but BARELY. The ceiling had some very small, barely noticeable damage as well but for the area location? Worth it. Especially if you're not going to stay in the hotel all day. Even if you were the tv might drive you crazy. You have to wait maybe 3/4 seconds between click, which in the day and age, could seem like minutes. They have amazing black out curtains. At 7:30am I thought it was 5:30 or a big thunder storm was coming. A few cons: No parking garage. You can use one across the street for 50 dollars a day! No housekeeping service was provide during our stay. So messy beds stay messy. Only fresh towels when called for. Things like that. The safe was kinda faulty ? I had to enter the passcode twice to get access. Not terrible but just annoying. Also, I'm sure there's no sound proofing. So if there's a conversation happening outside your door, you'll hear it. You'll hear your neighbor leaving at 4:30 am to catch a flight if they're stumbling. Children with parents. Cell phones ringing. Just keep that in mind. But overall I really enjoyed my stay. Not as bad as some people think.

Won't be staying here again. Pay a little more somewhere else and I garantee your money's worth. Rooms - dated, dark, old broken furniture, does not feel good staying here. The whole building is not in good shape, I think they haven't touched this place since the 90s maybe before. The WiFi in your room is slow as dial up. I'm facing another room out of my window. Go somewhere else.

Great place to stay. Perfect location and a great staff made for a wonderful visit yes, the building is older but that is what makes it charming.

We recently spent a few days in this Boutique hotel, conveniently located just a block from the Magnificent Mile. The atmosphere is stylish, with great artwork (including a few Lalique pieces) and antique furniture. The bedroom was comfortable but the bathroom very small. I also wish they'd be a coffee maker in the room, even if coffee and tea are provided in the Lobby for free each morning. If you want to use the mini-fridge, you'll be charged $10/day. I don't think I would recommend this hotel for families, but for a couple it's certainly a great value!

My first room was very small and the air conditioner was broken. My second room was larger, but dirty. Whoever cleans their hotel, can't see!!! The electrical outlets don't work or they don't hold the chargers. The little refrigerator doesn't work. You have to call downstairs for ICE, there is no place to buy water or snacks- and all for 700 a night!!!! Not worth it.

Picked this place b/c of the low cost vs. the official hotel of the venue I was attending - was only 1/2 a block away. Really small, old so it would be good to set expectations. I've stayed in similar age hotels in San Francisco and DC so they are not quite the same as a modern place. Personally, I liked the charm. Really really great location, right next to shopping which I had a great time doing between business meetings. Check-in was prompt and courteous. Cool thing is that they send you a link the day of and I was already checked in by the time I hit the counter so all I had to get was a key. Really small lobby area and elevators. Great that there was almost no one but I'd imagine it'd be swamped if there was a rush. Room nice enough, pretty good sound insulation which is usually an issue with older places. Biggest downside is no coffee in the room/lobby which I usually like. Weird toilet in the middle of the bathroom (see picture).

First let's start with the location which is a plus, very well located to plenty of upscale designer stores and restaurant but that doesn't align with this hotel. Spent 5 days here and at each night coming in there where shady people hanging in the lobby that looked like they were high. The room was sufficient enough but very out dated, uncomfortable pillows, super old carpet that was uneven in the room and hall ways, the pipes in the shower made noises and the electrical sockets are the worse, good luck trying to charge a phone in your room as the sockets in the bathroom didn't work. Only two small elevators that take a while.

The front desk staff were AWESOME printing materials out for me. The hotel is in a GREAT location about a one minute walk from the John Hancock Tower.

I was skeptical about staying here and usually when that happens I should know better and trust my gut instinct. I went in with low expectations. It was the end of the year and I scored an amazing deal using the last of my Expedia points. To my surprise, the room was cozy and the king size bed heaven! The room was a fairly good size. Not too small. They offer robes. The linens smelled so fresh and clean! The lobby is tiny, when the doors open a gust of wind fills the entire room. Check-in was fast and easy. There are two small restaurants on the premise. Neither of which we dined in because they both looked dead. I would be weary with the heating and cooling system as well as the water lines. It was our mistake that we didn't know how to work the thermostat properly but once the building engineer was sent up, he helped us out. Hallways look outdated. The location is the best amenity because the John Hancock is right across the street. Great for a one night staycation.

Incredible experience! We brought our 4 year old daughter for the American Girl Store experience. The hotel is a very short walk so super convenient! The hotel reception was so incredibly welcoming. When we arrived, they asked why we were visiting, and when we told them for our toddlers birthday, they immediately said "hold on, we have something special for her." That turned into some cute stuffed animals that she loved. Throughout our stay, they were so friendly every time we passed thru. One night, they saw us going to dinner at the restaurant at the property (also excellent), they came over while at our table with a crown & birthday card for her. The service has been so incredibly over the top, and we travel a lot, this is one of the best experiences we've ever had! Great job Whitehall!!

Hotel was alright, stayed for 5 nights while in town for a music festival. It's def in need of a little love and referb. Room was clean, wallpaper was peeling in a few places, second hand towel holder was broken, magnified mirror was wobbly at wall. A few odd things were only 3 pillows for 2 guests, toilet was really low, like under my knee low. Toiletries weren't anything special. Safe didn't work but was fixed when we let the front desk know. Requested kettle/tea service for the room, and only received a kettle (no tea or mugs). Room was warm, A/C never reached below 75, windows wouldn't open. Old stains on towels. Alicia at the desk was very helpful on arrival on recommendations for restaurants. Too many better hotels in the area.

Solid 3 stars. The location is amazing. You're close to transportation (Red Line) as well as restaurants and coffee/tea. The room is good and has most basic amenities, including a small mini fridge. The staff is extremely helpful and worked with us for an early check in and helped us store our bags in the lobby at check out until we left for the airport later in the day. I have just a few complaints. Y'all there is no coffee maker. If you need coffee or tea in the morning either plan ahead and pack a collapsible kettle/water heating coil or buy your coffee/tea from one of the nearby shops. The thermostat is weird and doesn't completely turn off. It definitely heats/cools the room, but if you're sensitive to noise like me you will probably hear the hum even through earplugs. I'm not a fan of the faucet handles in the bathroom. I wash my face twice a day and trying to turn the handle to turn on/off the water (for sake of water conservation) is awkward and almost impossible with wet hands. This happens with washing my hands as well. Please upgrade to a modern and more ergonomic design. Just as a notice to those not familiar with older downtown hotels: the elevator is quite small. If you have a huge suitcase this might be an issue. The elevator itself is absolutely beautiful, though. Overall we both enjoyed our stay. We didn't order room service or request anything via phone from the front desk so we don't have any insight or comments regarding that. It's a beautiful hotel!

This was a nice little spot. The customer Service was good. There was another guess in the hotel whose name was similar to mine and they called my room for her in the middle of the night. Other than that startling experience, they were kind. The elevator was small so it was nice to know that no one would try to get on the elevator with you. The room size was nice. It was an antique feel to the room. Microwaves were limited and I unfortunately didn't have access to one. All in all, it was good for the price. It's situated in a nice area. You do have to self park and there are no in and out privileges.

Hotel was kind of okay. Check-in was a little weird in that they couldn't seem to find my reservation and it took about 15 minutes, but was told there was a new system implemented on the very day we checked in, so I understand that transition is not fun, but.. Cutstomers should be able to trust the hotel site with what the hotel identifies as being provided - if they don't have things, they need to update their amenities/offerings. Bed had a severe dip in the middle, no working fridge (lost about $25-$30 on perishable food going bad because didn't know the fridge didn't work). Also lighting in room, at least one light didn't work. No robe, no HBO, furniture substantially knicked up and one of the most frustrstrating things are their outlets - you cannot plug in anything and have it fit tight to charge or keep a device on. As you can see in other reviews the housekeeping services are a little bizarre, especially if you're staying more than one day, but it really wasn't an issue for us personally. Location is hard to argue with, but something needs to happen here in the way of upgrades. Not every hotel has to be super modern, but if you're an older hotel, you still need to bring something to the table to attract travelers and make your customers want to come back. If the 1990s were the last time they renovated, it may be time to put in new outlets, add some USB plugs, get working refrigerators/light, add microwaves to room and upgrade furniture, even if it's one room at a time. Those issues seem like enough, but here's the biggest issue - They overcharged me $227! I booked and paid thru 3rd party on 3/12 and then stayed two nights 4/5 and 4/6. I had gold member status and the perk offered by the hotel as $12 parking credit and front desk and I discussed with them and they were aware. Parking is $50/day unlimited in and out. I should have been charged $88 (with my $12 off). They charged my incidental card $100 for parking and then a second separate charge of $215 like they charged me again for the stay when it was already paid for. I waited a few days for the pending charges to fall off, but then they posted. So, then I had to do a bunch of extra work to reach out to the hotel. First person I talked to tried to put it back on the 3rd party, but it wasn't as the bank ledger showed it came directly from the hotel. They then told me I had to talk to billing, so I had to call back. They also provided me an email, which I emailed showing my receipt from 3/12 from third party payment and then their posted charges, charging me double. Nobody from their hotel followed up with me at all. It's not like its a slight overcharge, it's $215 overcharge - you think that would warrant immediate action. The third party booking agency called on my behalf too as I provided them all of the documentation (which they didn't have to do, but I appreciate the effort). Called again the following day (now 5 days after checkout). Finally got connected to someone who seems to truly be looking into it. If it is not resolved today - I will begin the dispute process with my bank. What makes me so upset though, is I shouldn't have to do all of this extra work for a booking I paid for in advance. It should have been easy. One $88 charge for parking and then any incidental holds release on the day we checked out (as we were very clean and no additional charges would have been warranted). And when you realized you overcharged your customer that much, whomever did it should be able to credit/refund easily - I should not have had to be bounced from person to person. If you can mischarge me that easily, it should be just as easy to fix it - they shouldn't get to hold "hostage" this much of my money! My pending refund is not resolved. It has to be resolved as I won't just go quietly into the night over this much money. Will update WHEN it is resolved with outcome and how long it ultimately took.

The Whitehall was a big disappointment for me. After attempting to find a hotel on Hotwire -- I decided on the Whitehall. The hotel is labeled as a 4 Star and truth be told it's far from it. Everything is literally old and completely outdated. From the carpeting to the decorations just truly needs a much needed renovation. The staff is not the friendliest -- staying three days at the hotel. Not once did I have room service nor equipped with any new towels nor shampoos. And when I would ask the front desk it felt like I was pulling their front teeth to get even a bottle -- my bad. The only benefit of staying at the Whitehall would be its location. Not too far from the mile and other attractions the city has to offer. If you're looking for comfort and luxury you're better off to the Marriott!

Totally a decent place to stay if you can get a good deal. Our room was fairly big for 2 people but the walls are a little thin. I don't like how they don't have vending machines for ice but if you call down, they can deliver a pitcher of water for you but it's tap. One thing to improve on would be having firmer pillows - all their pillow options are SUPER soft and VERY flat so when you lie on the pillows, it's basically like not using one at all. It killed my neck for the 3 nights that we stayed there. Super convenient place to stay overall - easy 5 min walk to the Chicago Red Line and also easy to transfer to blue (O'Hare) or orange (Midway) line. Michigan Ave. and John Hancock tower is half a block away so it's easy access to the Gold Coast area or Streeterville. The 146 and 151 bus lines stop essentially on the cross streets of Michigan Ave. and where the Whitehall is located so it's really easy to hop on the bus to go north to Lincoln Park/Lakeview or go south towards Millenium Park or Museum Campus. We used all of these travel methods on our trip!

the first hotel i ever sleep with no daily cleaning. slow internet. slow water in the shower

So this review is going to very direct. Here are the pros and cons of staying here. Pros: Location. It's right off of Michigan Avenue. you're only a five minute walk from....everything. Truly this location can't be beat. Price. This is a very reasonably priced hotel for its location, but be aware, you get what you pay for. The Beds. The bed was actually really really comfortable, as were the pillows. I slept very very well. Cable. They have a full cable option with all the basic channels as well as the ability to sign in with your own HBO go or Netflix. Heat. I know some previous reviews had issues with the AC. It was in the 30s during our stay and our heat worked wonderfully and our room was very warm. Restaurant/bar. They have an adjoining restaurant and bar that was nice, albeit overpriced. Luggage hold. If you are unable to check in early, they will hold your luggage for you so you can go hit the town. Cons Mold in the bathroom. Like, all through the grout line. I didn't feel like the shower was dirty but obvious visible mold should not be happening and it does make you wonder how clean the shower you are bathing in is. Outdated. I'm not talking so much the decoration, as I am just about amenities you expect in 2020. We had no plugs near our beds to charge our phones and have them by us at night. The only plug we were able to use was a power strip underneath the desk. It seems common place to have at least lamps with a USB port built in or a clock radio, but they didn't have any of that. While it's a minor inconvenience, it would go a long way to help in this digital age. Overall this was very much a 3/5. I'm not sure I'd be opposed to staying here again but I'd probably look for alternative options first.

I gave this 5 stars because customer service is everything. The staff was extremely friendly, polite and professional. That is so important to me. The location is great. No coffee pots in rooms (covid) however there is a Starbucks right around the corner. Rooms were clean and pillows were comfortable. Great value over all. We would definitely stay here a again.

Make up remover pads on the bathroom floor from previous person. As well as hair on the wall in the shower. Pretty gross. Bathroom falling apart. Cobwebs all over the halls. Staff was rude. Check in was slow and not friendly. Parking was extremely expensive. Won't come back here or recommend. Felt like we were at a super 8.

I chose this hotel because of the fitness center and its proximity downtown. Unfortunately, the gym AC unit was set to 81, none of the equipment worked, the water fountain wasn't on, and the alcohol wipes to clean down the equipment was empty. When I alerted the staff, it was closed for 2 days; afterwards they said it was reopened but when I went back, the gym was still in the exact same condition from days prior. So no one cared to clean or even address the other issues like making the equipment functional. I was incredibly disappointed that no one seemed to care to help. The rooms are also very old in style, which is fine. But there was spots of paint along the walls, distressed heating units, and a general feeling that things were just unkept in this hotel. I won't stay here again. The Knickerbocker around the corner is a much better option.

It pains me to write this, because we've been staying at the Whitehall for many years, during our annual pre-Christmas weekend visits to Chicago. Don't get me wrong - this review will not be one of those scenarios where an out-of-town cheapskate weekender is offended by the high prices of a downtown boutique hotel. No, my friends - trust me. I make a good living and I was fully prepared to spend some money last weekend. But, even I was shocked at the financial mugging I experienced here last weekend, at the hands of the Whitehall. And, I've had enough. Examples: * $8.00 for a bottle of Fiji water?!?!?!?!?!? Are you kidding me? * $14 cocktails in the hotel bar?!?!!? * What's with that surprise $140 charge you socked me with, a day after I checked out?!?!? I left the room in better shape (and cleaner) than I found it. * $60 per night for valet parking?!!?!? Enough already! * And, as a side note, thanks for the broken pull-out bed in the ultra-expensive suite that I paid for. I could go on, but I think you all get the point. I won't be staying here again. This officially qualifies as price gouging. If you stay here, be prepared to have your bank account emptied by the time you leave, and/or your credit card maxed-out.

Like the location and hotel. It has character and darker than your regular hotel. Service is quick and polite

I smelled weed as soon as I got off of the elevator which was off putting. I requested more towels to be brought up, and because I'm in a bra and short shorts, I stand behind the door to collect the towels from the worker. I ask if he smells the weed in the hallway and he says "yes, I actually need to come in your room to check and make sure it's not coming from you." He INSISTS that he smells weed coming from the room I'm in even after I was the one that brought it to his attention. Felicia moved my partner and I to a suite, but I certainly did not appreciate him coming into the room while I'm half naked to check on weed he knew he did not smell coming from my room!!! I also doubt that he checked on the other rooms to see where it was even coming from. I'm giving one star to the short guy with the Mohawk pony tail bun thing in his head for making me feel racially profiled

Recent stay over New Year and wanting to be in the heart of downtown....could not have been any better! This is not a swanky hotel by any means BUT very comfortable and functional. The location is perfect and walking distance to so many places in this great city. The staff were very friendly and overall the facility is clean and maintained. Would return/rebook again without question!

The hotel is nice upon entry and has an elegant old feel to it. However the rooms are very small, which i can deal with, it's the paper thin walls that are an issue. I could hear every conversation my neighbors were having, to include their shower running. I personally wouldn't stay here again.