The Wigwam

My friends and I arrived at the Wigwam July 18th around 10am. We had a day planned of lounging by the adults only Oasis pool before spending the night in our poolside suite.||As an added treat, I had called days prior and reserved a cabana. I was informed that for the cost, we would be provided waters, chips, salsa, and guacamole, a fruit platter, pool noodles, and frozen treats. The cabana hours would be 11am - 5pm||Upon checking in and taking our items to our room, we finally arrived to the pool around 1030am. I was surprised to see that there were only 2 cabanas available at the Adult pool. Additionally, they were nothing more than a lounge bed surrounded by TORN curtains.||When it hit 1050am and we had not seen either cabana being set up, I walked to the bar and spoke to the ONLY employee working to inquire. Thomas stated he did have the reservation and would be getting the cabana ready shortly, as he was filling drink orders at the moment. (The hotel was completely booked due to a concert in town and the pool||Was very busy yet Management only had this one man, Thomas, working).||Thomas was finally able to bring waters and close the curtains to one of the cabanas but, again, due to him being the ONLY employee, I had to go up and inquire about our food.||Once the food arrived, the salsa and guacamole provided was a single serving (not really shareable).||The “cabana” had no fan, no mini fridge to keep things cold, no television, etc. Definitely nothing like the cabanas of other RESORTS around the valley.||We finally decided to order some lunch. On a Friday afternoon, though, you must order your own lunch by using the bar phone.||We never did receive the pool noodles or “frozen treats” that I was quoted as coming with the cabana.||So $250 for some torn shade, chips, waters, and fruit isn’t at all worth it to me.||That’s when I was then able to look at the pool. The pool itself also needs a renovation. Pool tiles were missing and grout was falling apart. The furniture and umbrellas were all metal. And in the Arizona heat, that gets HOT. And due to the lack of employees, another patron kindly assisted us with moving our own umbrella.||Overall the room was very nice but this establishment is poorly managed and the adult pool needs a complete renovation.||If the Wigwam can renovate its pools and bring them up to the standards of other resorts AND adequately Staff the pools, then I would consider staying again in the future.||Until then, I’d recommend looking at other resorts if you’d like to spend any time by the pool, ESPECIALLY if you’d like a nice cabana as a reprieve from the harsh AZ sun.

We had a great time on our little staycation for the weekend. The spa was nice, needs updating but it was nice. The grounds are beautiful, golf courses are stunning. The resort really badly needs a facelift but overall it was a great resort. I would love to come & stay again.

The rooms are large and have the basics included. The beds/linen are clean and comfortable but because it's an older establishment it is a bit musty. They have carts to help get you around the property since it's quite large and there are some great restaurants. The only down side was the pool and restaurants were VERY busy in the evenings. It's family friendly, so expect kids/teens to be running around. We had a relaxing time and the kids really enjoyed the pool.

We stayed here for 5 nights and had a wonderful experience! The room was comfortable and updated, the bars and restaurants had a nice variety and service was wonderful. We loved the options of an adult only pool or the tower. Spa treatments were amazing and my husband enjoyed the golf course (he did gold course). So much history in this lovely resort. Whether you’re local and need a getaway or out of town like us, this resort is a wonderful place to relax.

The resort and all of its amenities are beautiful. Everything is so well kept and clean without losing its charm. We had a blast spending our honeymoon weekend there. The only downsides was the noisy in room AC unit (but I’m a light sleeper so this may not bother others) and that the door connecting our room to the adjoining room was not sound proof so we could hear our neighbors at times.

What a great experience again! The staff went above and beyond to ensure our stay was perfect. A minor issue with AC and they upgraded us and made sure my stay was fantastic. Stephanie, Fiona and the other staff were trained to handle the situation and ensure we were happy and they did that. The manager allows the staff to make decisions and it shows with the amazing customer service. Breakfast, pool lunch, room service was exceptional. Pool and jacuzzi clean and relaxing, wish it was open till 12 on weekends but not a deal breaker, our fault we got stuck having dinner with family till 10:45 and got back to late for jacuzzi. We still enjoyed the patio chairs outside of the room to unwind. We always go at least once or twice a year for the past couple years but every time it gets better. Can’t wait to go back and if your reading reviews just book it you won’t regret it! Thanks Wigwam Team and GM

Nice resorts with Southwest charm. This resort and area has a great history to learn about. The rooms were nice, although some needed maintenance to match some more contemporary resorts. The steakhouse restaurant on premises was outstanding. I never had a bad meal and the staff was pleasant, professional, and very helpful. Given a choice, I would return.

This is an older I want to say kind of rustic Resort it's really nice period that has a nice bar area with the fire pit sort of a yard area that's nice for visiting. The location would be considered pretty far out by some, its Southwest of Phoenix. Which is okay just make sure the location and the area works well for what your plans are. Or if you don't know the area and coming from out of town.

My husband, his sister, his brother-in-law and I stayed at the Wigwam resort for four nights while attending the George Benson Breezin with the Stars guitar music camp. The Wigwam is a very nice hotel and I recommend it. This hotel provides great conference spaces. The hotel has two large very high-ceiled rooms with stages. In addition they have at least 8 decent-sized meeting rooms with relatively high ceilings, and sometimes with movable walls. The chairs in the meeting rooms and dining area are comfortable. For decades the Wigwam has been known for its excellent restaurant Litchfield's. Living 25?miles away, my husband and I have eaten at Litchfield's several times over the years, enjoying excellent but pricey meals with a pretty ambiance. We have never eaten in the hotel's bar/grill. These two restaurants share a pretty outdoor patio that provided heat lamps and at least one fire pit when we visited in January. During this visit we and the 100 other music camp attendees had buffet meals included as part of the George Benson music camp. I was expecting typical mediocre hotel buffet quality. I was very pleasantly surprised that the buffet lunches and dinners served to us attendees were very good and sometimes excellent. (The buffet breakfasts were only average.) Overall I was quite happy with the food. I do recommend having additional toasters available in the morning, and providing a wider selection of tea (black and herbal). The Wigwam got its start as an executive golf course. The golf course looks lush, green and pretty. I don't know what golfers think of it. The Wigwam is a nice place to stay in part due to the lush green landscaping, which nowadays is unusual for the Phoenix area. The Wigwam's rose bushes were full of beautiful blossoms. Geraniums and tall lilies (canna?calla lilies??) were also blooming. The resort has attractive big trees. The vegetation was manicured and well-maintained. We enjoyed walking the grounds of the resort to get some exercise. We saw a flock of peach-faced lovebirds and a peregrine falcon. We saw two swimming pools. There was an outdoor venue for weddings The resort had some attractive Christmas/holiday light displays/sculptures of cowboys, trains, lollipops, etc. The hotel was in the process of taking these down in early January. I liked walking past the colorful lighting. Our room was comfortable. It had good bedside lighting and enough charging plugs and outlets. The bed was comfortable. We had a small refrigerator. There was no coffee maker, but that was fine with me. Maintenance workers were prompt when we found out the room safe was broken. The walkin closet was large and had vertical shelving in addition to the dresser in the bedroom. There was one upholstered chair with ottoman and one desk chair. I was happy that housekeeping came every day to clean our room. I believe the Wigwam's guest rooms are scattered around the resort in two story buildings with parking extremely nearby each guest room. Our car was parked 50 feet away from our door. We saw one couple drive up to their room in their golf cart. The resort has a lot of stucco buildings and walls. Short two foot high walls often separated one room's patio from the neighboring patios. These short walls were well-maintained near the main hotel building. Our room was pretty far from the main building. The the little wall by our patio had big chucks of stucco missing and needed repair. This maintenance is something the hotel likely has scheduled. The edge of the Wigwam resort is across the street from a small commercial area. Across the street at 102 N Old Litchfield Rd is the Old Pueblo Cafe, good Mexican bar/restaurant at which we gave fined several times. The Old Pueblo Cafe has seating indoors and outdoors on a patio. We have eaten there several times. The Fall 2024 Litchfield Festival of Arts took place in November 2-3. I don't know when the Spring 2025 festival will take place. We enjoy walking around looking at the arts and crafts. It's not as big an art fair as the Tempe Festival of the Arts, but we enjoy it.

Had lunch by the pool, ordered from the Wigwam Bar. Staff were attentive and brought us food and drinks to the pool. At night for Christmas they have a little light path, which is adorable for kids to walk through. This place is very peaceful.

Been coming here for 10 years The good the staff is friendly The bad The food was cold, staff slow to recognize your sitting outside( I left twice) The pool has black mold by the steps, watched 4 men come (to clean‍) 2 put chemicals in awhile 2 other men just stood there watching no scrubbing, nothing Check in well wouldn't let me Ck in my 85 year old mother, made her come in and do herself then gave her room with steps Construction through the night

Where to start...We have stayed at the Wigwam several times over the last 8 years and found ourselves back for a few days to celebrate our anniversary. First time since the remodel. The room looks nice (if not a bit vanilla) but nothing really special. Something we did notice is they have all but eliminated 110v outlets in the room. The desk and bed had a place for outlets but we tried them all and found them unusable. If you need to plug in a laptop I guess you will have to work in the bathroom or bring your own extension cord. As usual the grounds are beautiful and well cared for. Something that has been bothering me and my wife is the place seems to have lost that resort feel. A good resort is all about details. There were a lot of missed details during our stay. Little things. For example, nothing like getting all lathered up in the shower and pushing the top of the conditioner bottle only to find out the bottle is filled with soap. Another thing, you think they could provide something better than single ply, industrial toilet paper. My work has better toilet paper and I work for the government! No privacy sign in our room so had housekeeping hitting the door at 9am. We were on vacation. Staff doesn't seem as friendly as we remember from past trips. I could go on about the lack of details but there is a word count. We definitely feel like we paid resort prices to stay in just another hotel. We miss the Wigwam of old.

I filled out the form requesting no down bedding. It's Sunday and I can barely breathe and could not sleep. I just checked the bedding and it's all down pillows. I am allergic and this has ruined my trip. The shower handle fell off, the hair dryer did not work, and the tub is clogged. No robes or slippers were provided in the room.

Good veggie platter but would not recommend if you are vegan as there are no options. Service was good and we got a seat outside so the ambience was also pretty good.

We got the Deluxe Suite which was a great room, clean, and spacious. But unfortunately the walls did not provide much privacy from our neighbors. I was in shock how little sound barrier there was for such a premium room - I literally could hear every conversation they had, every single day and night. From the first night we arrived I couldn't even sleep because they were up talking, which is totally fine for them to be doing, but extremely annoying to me and my wife who could hear every word. We travel a lot, and I'm not kidding when I say this room was the least private (noise-wise) I've ever stayed in. I almost cancelled the booking the first night and was going to ask for a refund, but because of the hassle I decided against it. It's a shame I had a one star experience here because the property is beautiful and the room was really nice otherwise, but honestly my experience was one star and I would never consider staying here again because of it. When I go to my room, I am expecting (and paying for) a certain level of privacy that I just did not experience here.

The grounds of the wigwam are massive and gorgeous. So massive that it is quite overwhelming upon check in. They hand you a map at the front desk, circle where your room is and send you on your way. Luckily, they have plenty of bellmen on golf carts to get you where you need to go. After the first trip to my room, I was ok to walk - just plan extra time because the grounds are quite large! I'm glad I had coworkers to walk with at night. The room itself was very large, had a nice bathroom with beautiful tile, a private balcony with two chairs and a view to the Oasis pool (which I did not have the pleasure of enjoying - boo). The downside was that my shower handle quite literally broke off in my hand while I turned it (it went right back on and I heard from another coworker that she had the same issue). In fact, my coworker also had to get maintenance to fix her door because it would not lock. Seems like something that they would have noticed when cleaning the room ‍. Such a nice resort, it's kind of far out there so everything was a 20-40 minute drive if you want to do anything. We Ubered to dinner each night and they were readily available so that wasn't too bad. Just keep that in mind. There were a few chains closer by but we wanted more local options (I recommend the Wren & Wolf).

Much better visit compared to when I originally reviewed The Wigwam. The prices are reasonable and a bargain for what you get. The property is beautiful with a lot of cool history. The pools are nice and the food from The Wigwam Bar is pretty good, but nothing to write home about. The TV's in the rooms are huge and good quality with HDMI ports available so you can stream your favorite movies. Great place for a family, with enough romantic appeal for couples as well. Would also recommend if you're traveling on business as it's a great place to relax after a stressful day. The rooms are in decent shape and housekeeping does a good job. There were a couple of issues in our room like a toilet dispenser that is coming out of the wall (loose screws) and some broken panels behind the TV. Nothing worth complaining about but worth mentioning if you're expecting perfection.

Awesome hotel! Love the pools and restaurants. Everyone needs to go and enjoy the history in this gem!

I wish I could give this place ZERO! Luxury resort it is not. I feel like I'm in a motel 8-actually, it would probably be nicer. This place is run down and nothing like the website shows. For the price I'm paying, you would think they would at least give you a bottle of water nope, pay a fortune. Walked over to the family pool and it's cloudy and gross. The adult pool does not look any better. Again, I would have been better off to stay at a low budget chain. The bathroom has a small, dark shower shoved into a counter with a small area to groom-not even regular scale. THERE IS NOTHING LUXURY OR UPSCALE ABOUT THIS PLAVE BUT THE PRICE. GROSS

Our group of 7 stopped for the champagne tasting by their Sommelier, Christopher McLean, which was educational and tasty. We stayed for dinner and had a wonderful time and Amanda was terrific with her suggestions. The wine selection is outstanding and the menu covers all the food basics, and then some. Our appetizers for the table were Shishitos, Mac and cheese, corn, and mushrooms. Most everyone order the terrific sea bass. Others had the Lamb Shank and pork chops. We had a terrific time!

Always fun time at The Wigwam. The worst part of the resort is the restaurants. We always stay with a couple families. Yet none of the restaurants can accommodate us for dinner. They want a limited menu and premium pricing just for a couple families to enjoy a dinner at the resort they are staying at.

This resort is amazing!! The atmosphere is so cool and so we'll maintained. The landscaping was perfect and beautiful with tons of flowers and plants. They are renovating an entire area and I cast wait to see the results The rooms are a little outdated but they are cleaned and well stocked. The food is incredible and amazing drinks!! We saw a band on Saturday that was playing outside, they were fun and could play anything, they said it was their 10th year there! Great staff amazing prices and a perfect spot to relax and enjoy your time there

Spole with manager and resolved the issue, given refund. As well as an apology, very professional response.

The check-in lady was the best. I don't remember anything but I'm pretty sure her name was Grace. It was my brother-in-law's birthday and she remembered that I said that we were going to do the anniversary of his 29th birthday and not his 30th birthday. She actually sent the card and made sure that it said that in there. If that is not customer service, I don't know what it is. Which nobody does anymore. For that, I always go the extra mile. So it was really just a break from my life and to treat my friend who needed one too . Suffice say we made enough good memories to last a while so thank you Wigwam I needed that!

Excellent food. Great service and beautiful grounds. This was a great experience overall. We did make the mistake of eating an in room snack and it was not too good; however, all the positives outweighed the single problem. This was also a versatile place to hold our conference. The other attendees that we talked to also had a very good experience. I should also say the hotel credited us for the stale snack.

This resort is rich with history and has some areas that are amazing and have one of a kind ambiance and atmosphere but it is need of some TLC. The service is what you would expect from a resort and the main entrance and main pool area are welcoming and well maintained but where our room was located the grass was dead and dry, the bushes were not pruned and stressed and the fountain was broken and shooting water all over the sidewalk. The inside and outside of the room is old and in need of a upgrade. The spa are was also well maintained with great service and ambiance. If you want to stay in west Phoenix this is a good but I think there are better options around Phoenix

Such a beautiful stay! Our suite was so nice and clean. Very comfortable! The grounds is so beautiful and we spent an evening just walking around the grounds it was so nice! We had an issue with the TV working and maintenance was quick to solve it. Only issue was they have motion censored lights that kept going on when we moved in bed at night - we had to cover the sensor with a paper just for it to stay off at night

I am totally confused on how many stars to leave for this place? The rooms are pretty pricey and they don't allow more than 4 people in a room, so if you're married with 3 kids they make you upgrade to a suite or book a whole other room.... the valet was an older gentleman who was just the nicest most professional man I've ever met. I did not like that the customer service representative at the desk when checking in seemed very young inexperienced not knowledgeable and young. I did notice however that things seem to be very outdated. When we walked past a Pool Tower I noticed a whole lot of rust all over the slide and slide seem to be leaking from many places Rust was coming out of. Is that rust being washed into the water? The rooms are pretty outdated. But clean I think? The couch in our hotel room Seemed very old, and our feet turned black from walking from the front door to the couch. When we pulled the sofa bed out they were stains on the mattress that look like rust?And you could feel all the springs. He ended up having to sleep on the couch it's self instead of pulling out the bed. My husband and I felt like we slept upside down most of the night in our bed... It was super springy and immediately made Bendy noises like the springs wereBeing suppressed when we got in. The sheets seemed clean and fresh. The towels clean and fresh. you drive up to your room except it's hard to figure out where to park And there no assigned parking so you're SOL if there's no parking next to your room. The Tower Pool with the slide only gets to a little over 4 feet deep which is awesome if you have kids. Downside is the slide opens at 11 AM and closes at 5 PM doesn't seem like a lot of time to use it.The food at the pool is not served until 11 AM, but the pool itself opens at 5 AM?The indoor restaurant has a wide selection of smoothies except the blender was broken while we were there.When ordering food and drinks from the pool on the first day-It seemed an inconvenience to order food from him and he continue to let everything pile up all around our area. We ordered food from the time they opened at 11 all the way until they closed, our bill was pretty big price was not an issue it was very frustrating to have to constantly ask him to remove dishes and serving trays from our area. At one point our table got so crowded my daughter knocked over her strawberry smoothie.There was no offer to replace it and his solution was to dump a pitcher of water on it spreading it all around the two chairs so we were trying to lay on. He even left his shift without cleaning up the last of our dishes and cups. Teenagers showed up around 5 o'clock that evening, they were wrestling in the pool diving in the pool wearing skimpy bathing suits and thongs. Nothing was done about it.Our in-laws took us all to dinner at their fancy restaurant on the property, for the prices you pay for a entrée the service, neither the food was worth the price. We had to constantly ask for our water cups to be filled.portions for the kids We're so tiny, they were only given an entrée nothing else to go along with it.They bring bread to the table while you were waiting for your food a few of us asked a few times for more bread we were ignored. So if you were planning to eat there I would rethink your plans and spend your money somewhere else. There is a volleyball net, a big grassy yard area for the kids to run around on. There is also a game where you roll hard concrete balls?I don't remember what it was called. Seemed really nice except for the teenager swearing and yelling in the pool right next to it.After dinner we were going to go swimming again and decided against it since the tower pool seem to be crawling with unsupervised teenagers either making out or climbing up the slide that's gated and closed which was super dangerous. I called security when I saw a A young man suspending himself from outside the slide at the very top, which has to be over two stories tall. A lady answered the concierge line and said she'd have it taken care of right away. We were up until 2 AM visiting with family in our suite, There continued to be yelling screaming and teenagers climbing up and down the slide the entire time and continued when we fell asleep around 3...... (we haven't seen our family in 2 years so we were catching up) When I mentioned this to the manager upon checking out I was told that A whole bunch of baseball league teenagers had stayed at the hotel, and she seem to dismiss the matter like a kids will be kids thing. For the prices you pay to stay in the hotel and the fact that it's supposed to be kid friendly. ‍ The following day was super frustrating. We basically spent the day walking back and forth and having themLock us out of our room while claiming they didn't.$200 for a cabana because there were no shady spots at the pool,still have to wait long time for server shared by whole pool.

The Hotel is okay. Broken items such as shower head, lack of maintenance of exterior of building. Security guard had issue with my daughter and I swimming in a pool( apparently 18+) but did not have an issue with non tan family with 2 kids swimming and threaten to ban me for questioning him/ calling him out. I would not stay again.

Our family has stayed at this resort for the Fourth of July weekend for over 20 years. As a whole, we reserve 5 to 6 rooms. Our most recent experience was one we will not forget. The pool area was absolutely filthy with debris floating throughout and garbage across the pool deck both Thursday and Friday. We were one of the first families to arrive to the pool area on Friday morning and the water was disgusting with garbage & garbage & food lying under chaise lounges. Our server Tiffany was incredible. She busted her rear end the whole weekend and was very kind and professional! It's a shame with the amount of money we pay to stay local in our community and have such an unfortunate experience. We sent a review into the Wigwam but received no response.

Not a 4 or 5 star resort. Not again- not us! This property has a couple images of its hay day in each room. Circa 1950-1960. Not sure much maintenance has been done since then. The pro: nice sheets The cons: rooms smell musty. Furniture is from the local good will reject room. Overall DIRTY. Razor blades in the planter? (Apparently a pane of glass was replaced from a golf ball break and the workers just don't care). Images attached. When I contacted the staff- I was told they were starting a remodel next month. Should have been done a decade ago. Way too expensive for a motel 6!

This hotel was an interesting experience - while there were some highlights, it's not a place I'd seek out to stay again. Pros: the grounds are beautiful and the lobby is warm and charming and a great place to spend some time. The adjacent town is also a cute area and the hotel is in close proximity to that. The pools looked really nice (though we didn't use them with the cold weather) and there's an attached golf course that I imagine would be a huge draw if you love golf. Cons: the rooms are very dated and smell pretty musty. The paint is peeling off the sides of the buildings and you can tell the property is generally in need of some TLC. Booking our stay was also difficult and when we had to make a change, they were more difficult about it than any other hotel I've stayed at, requiring multiple phone calls and escalations to change dates, even with notice. All in all, it wasn't horrible, but I wouldn't recommend this as a destination.

Very quiet and quaint. Great place for golf! Thank goodness my husband doesn't golf. It just isn't my cup of tea though I LOVE playing caddy behind the wheel of the golf cart. I'll even go get the cocktails! I have a friend who's husband is a golf enthusiast and when they stay at the Wigwam we stay and I'll keep her company. A little spa, pool and dining time. It gives us time to catch up. Older historic property. I love all the roses. Customer service is always great. It is hard when they need to charge more since inflation yet they have a lot to catch up on to keep up with newer remodels resorts. Very popular resort still. The additional parking lot across the street gets so full people are parking around every curb and bush making it really tight. No biggie, just sharing how popular they are. They gold shop is super nice. They offer a nice locker room. Near lots of great places to eat and hiking. Red's restaurant is right on the property and is yummy! Construction off the main road, but the resort is still conveniently accessible.

I enjoyed our stay at the wigwam very much. We enjoyed the pools, spa, and food. A very relaxing weekend getaway. We will be back for sure.

Worst Thanksgiving buffet ever. Had to scoop out the Turkey pieces with tongs. For $246 for two people without a complimentary Mimosa or Champagne, I felt ripped off. The food was not $246 caliber. Never again

An iconic retreat in the Sonoran Desert at The Wigwam. We visited for my wife's birthday and the spacious Luxury suite exceeded our expectations. Peaceful oasis with Southwestern charm and rich history. The 440-acre property in Litchfield Park, Arizona nearby Phoenix with restaurants and a golf course! Key takeaways: * Only a $50 credit card hold * Suites available for large families * Calm and peaceful grounds on 440+ acres * Recently renovated resort * Golf cart chauffeurs + complimentary valet parking * Family-friendly pools and areas dedicated for kids to swim. * The best customer service and care from the staff we've ever had in Arizona! Shoutout to the phenomenal staff members Jenna S. and Karen!

I checked into the wigwam after a terrible airbnb situation. After 6 Hours dealing with it, I was exhausted at almost midnight when I arrived to the Wigwam and was greeted by Jadyn. I couldn't help but to unload as I checked in at how terrible my other experience was and how they treated me. Jadyn listened and for the first time that day/night I had felt welcome and in a safe place. She made sure to get us into a comfortable room and had Nathaniel assist us in getting settled in. Nathaniel was so empathetic and calming in bringing in everything we needed. I felt like I was asking so much in the middle of the night and no ask was to big even sharing his personal waters with me. I felt like Jadyn stayed up with me as I phoned her a few times through the night when I realized that I needed to extend the stay as my original trip was 5 nights. She made me feel like she was a friend that cared about me and its because she did care. I rested my head that night in the most beautiful room feeling supported by really awesome humans. I have always loved the wigwam but an employee like Jadyn doesn't come along often and as fate would have it that was her first night back working the night shift and I truly needed her after my prior ordeal. She was the face of the establishment and represented them 20/10. Her and Nathaniel both continued to check in on me and do kind things for me specifically stating that they wanted me to get the welcome that the airbnb didn't give me, its a long story but I needed their support more than I knew. My children had the best time with her surprises and we were having so much fun that I stopped in late to extend the stay, AGAIN! If it wasn't for Jadyn I would have likely booked another airbnb simply for space reasons but the wigwam had me extend 3 times because of her. Don't get me wrong everything there is excellent but I was sticking around because I felt so loved and safe. I wanted to point out Hayley at the wigwam bar who knew I wasn't able to come to the bar and leave my kids alone and she pulled a few strings to get me the most delicious deserts and a well deserved margarita, Hayley, thank you! I never got to thank you but it meant so much to me. Please never change, Jadyn, Nathaniel & Hayley. Oh, and Chris too. Such a poised, kind, and sweet cabana guy who even ran and grabbed me an iced coffee from Starbucks when he was already off when I could have easily walked over there myself, but nope, iced coffee, wigwam pool, new friends, and core memories made. If you aren't happy at the wigwam you aren't at the wigwam because they make sure happiness is standard on every visit. I miss you guys already!

I will tell you that we've never heard of this resort at all. We are from a different State. We looked it up online. The reviews were OK. We decided to book it and have our own experience. We are sure glad we did. First I'd like to give recognition to Kimberly Hunt who greeted us at the front desk. She was amazing. She explained everything in detail. We loved to hear of the history of the Wigwam. We are not related to anyone here. Our room is so nice & clean. The view is great. We went to dinner at The Wigwam Grill......it was Fun busy! What a beautiful resort, employees like Kimberly Hunt make it very special! We will be back!

It's an interesting property. This is where historical kitschy-ness is paired with a nicer experience. It can't decide if it's a 50's desert hotel or a golf resort destination. I think it is trying to be both simultaneously. First off, the property is beautiful. While it may be hard to find you room at times, the layout is smart and easy to navigate once you get your bearings. The actual room was interesting. I love that it was large, the view was amazing and the bed was so comfortable. The bathroom was old but I had a walk-in closet. I actually had a kitchen with a bar that I loved. The kitchen sink was so funny, I had to tip-toe to reach it. The balcony was great. I hate that so many people smoke on the property, though. I wish they had more bikes or golf carts. The restaurants were good but I wish they had room service or a snack bar. The store has short hours so not convenient. The main pool was fantastic. I loved the vibe. It got very crowded one day, so we went to the other pool. The staff was very helpful. And the oranges in the wooden bowl were the best oranges I have ever tasted. I wonder if they are picked fresh from the orange trees on the property. I would say, stay here but just know that the rooms are older and not high end. I would stay alone, as a couple or with friends. And if you golf, it looks like heaven.

I ordered a slice of their chocolate toffee cake at their Red restaurant, to go, and I was so disappointed when I got home. It was dry and crumbly and in some areas hard. I called for a refund, because this slice of cake was a pricey $12.00. They should not be serving old desserts. Anyway, they ignored me. So no cake for me and no refund, apparently.

I like the older property. I found it charming, hospitable and new and fresh where it counted. My room was great. So pleased with my stay. I'll be back here again.

To say I was disappointed is a HUGE understatement. After seeing pictures of the property and reading reviews I was very much looking forward to staying. My husband and I checked in, dropped our luggage in the room and then left to visit family. My first impression of room was that it was very dated, looked old and in need of repairs. But, I figured maybe the dated decor was part of the charm? When it was time to shower we were surprised to find the water was yellow. I turned on water in sinks and it too was yellow. It took a good 10 minutes of letting it run before it ran clear. We ended up brushing our teeth with bottled water. The thermostat blew cold air when we had it turned up to heat the room. Then to top it all off, I found and killed baby roaches in the bathroom area. By the time we saw all of this, it was nearly 1 am and we were too exhausted to just start driving home. Don't be fooled by the picturesque landscaping and outside areas.

We love to stay at the Wigwam and have for many years. Our recent visit was very different. The room was lovely - updated and very comfortable. We had arrived from a very long road trip and decided to have a late lunch. What a disaster! There was a conference going on and the Wigwam Bar was pretty busy but we had a table and waited, and waited, and waited!! We finally got some recognition for a drink order after 40 minutes. My husband ordered a coke and I water. Another 20 minutes went by and I finally went to another server to ask if we could possibly get our drinks. They finally came after another 10 minutes. We each ordered a salad. Another really long wait and again I had to go and ask if we were ever going to receive our food. We arrived for lunch at 230pm and finally left at 5pm! I do think that there should be more staff on hand when there is a conference at the resort. They were simply overwhelmed and were seemingly only taking care of conference attendees. We would usually have breakfast and dinner but not this time! Again, the accommodation was wonderful and as always the grounds were beautiful. We will continue to stay here but will never use the restaurant again.

We checked out of a seedy hotel and checked in here. Thanks to the staff who helped us get the best deal. Room had been renovated and was very large. Spent 3 nights there.

11-16-2022 Edit: came back after the remodeling and the beds are the same. why did you guys get cheaper beds?

Classic old school place. Only the old remains! They are attempting a renovation and basically failing that. Seriously i kid you not the motion lights go off when your in the shower (lukewarm only) and you have to get out and wave your hand every 45 seconds. The staff walk past trash and empty bottles lying on the ground for days. Every thing is old and broken. It would be ok that every thing is trash if they charged a low rate but no such luck! It's definitely a one and done destination! The towels are on par with motel 6 at best. Except the pool towels god knows what to compare those maybe 60 grit wet sandpaper. Anyway run

Great atmosphere. Food was very good. Generous portions as well. Highly recommend Reds.

We played golf on the Blue/Patriot Course and had a nice round. The course is well maintained. Was super slow because of a frost delay of about an hour (totally understandable) but then they were packing groups in so tightly that we were waiting on every shot. Wish they would have slowed people out so it wasn't so much waiting on every hole. The course "marshall" who looks like a Duck Dynasty reject was totally rude to our groups and really soured the round for us. It's weird that "the turn" on this course isn't until the 16th hole so if you're counting on grabbing a bite after 9, you're out of luck. Cart girl came around pretty regularly but didn't have much food other than jerky or chips. Great pro shop with lots of great clothes, hats and accessories!

Wrong service provided at the resort spa. Paid for couple massage for family members and they were taken to separate rooms. What's worse is that they REFUSED to make things right! They had every opportunity to correct this but chose not to! When I ended call with Spa management and informed them that I would discuss with resort GM they said "well we are not part of the resort so..." I would not recommend a business that does not value their client!

Really cute place with cozy little casitas also great customer service I left my earphones there they found them and sent them to me

Wow the spa was amazing and all the ladies were warm and just lowly from my massage to facial to the pedi. the grounds were beautiful !!! We will be back ! The food service would be my only thing that needs a little work. But when it arrived it was delicious !!!!! Thank you !

The rooms are well appointed and recently remodeled. The bed was comfortable and all rooms were spacious. Several restaurants onsite to choose from with interesting food options. The golf courses were in very good shape. The pool is currently being remodeled. The only ding is the staff didn't really seem to want to assist accept the front desk and wait staff.

I stayed here a few months back and tried to play some tennis. The main instructor (Carlos?) Offered to let me join some kind of clinic but said it cost $75. I was a bit surprised because I was told by the concierge that tennis was free for guests, but he immediately got defensive and I just wanted to play tennis so I tried to pay using my credit card. He then raised his voice and basically shouted in my face while spit-spraying everywhere, "CASH ONLY!". Cash only?! What kind of resort is this? First, I admit I made a major mistake in thinking I was getting a good deal on my room. Everything was discounted (e.g., the free night when you book early, etc.). When I complained to the concierge, they told me to contact a Rick Cicci, who then told me, shocker, that I needed to contact Carlos, the head instructor, to make a complaint. Really?! Topping it all off, the tennis courts and the tennis locker rooms look like they haven't been serviced in decades. Didn't even bother mentioning it. This experience made me regret not booking in Scottsdale. West Phoenix has a reputation for a reason and I didn't heed the warnings. I was hustled and harassed like I was in some dirty deserted Mexican town run by pimps and slum lords. I also caught one of the "landscapers", peering into my rental car while I was packing out. Felt like I was in a 3rd world country from start to finish. My advice is to stay away from the Wigwam and the entire west side of Phoenix.

I did a staycation and stayed in itoom 514 i am very disgusted with what happened I was bitten by fleas or mites they tell me it's not bed bugs the comped my room but I got a very cheap rate for booking through a third party all I'm being told is they are sorry I'm livid and my legs hurt as you can see by the pictures these are not mosquitoe bites wigwam is not handling this properly shame ion them do not stay here I would hate for some one else or a child to endure this and ps I'm bruising because of the itch

Staff is extremely nice and hospitable. It's hotter then I think I've ever experienced and they do a good job of making sure everyone is hydrated. Room was spacious and clean. Pools are cool.

Its truly a two and a half but I'll round up to a three to be nice. This review is mainly for the condition of the rooms. They need a renovation. I was disappointed as I walked into my room after seeing how beautiful the grounds are here. My room had chips, stains, dents, dust, and bugs. I have stayed in lower class hotels that didnt have bugs and as one of those people that is scared of most bugs, this upset me the most. There was some kinda beetle in the bathroom, a random bug on the panel of the wall, and a spider on the ceiling. I get that this can happen but when a room is freshly cleaned the likelihood of this taking place is lowered. My room had visible crumbs and left over stains that were carelessly missed or ignored. My husband actually took the time to clean whatever the stains on the bathroom wall were to make me feel more comfortable. I did call to ask for a updated or recently renovated room which I was willing to pay for. The first person I spoke to was no help at all. She actually asked if I wanted my room to be sprayed for the bugs because its so common. I was like what?? I have 3 year old kids, no thanks. The second lady I spoke to at the front desk was very nice. She offered for me to look at another room which I did but it was awkward because the bell boy was with me and I felt rushed. I honestly didn't want to take the risk I would find something worse in the second room so I just stuck with the one I was already in. The overall staff here was very friendly. Customer service was not the issue. They gave us a cute little welcome package with candy and snacks just because my husband is from Arizona. The tile around pool area needs to be fixed. It has several dents, chips, and holes. I had issues with receiving my drinks because they were in clearly visible dirty glasses at the restaurants a few times. I'm just disappointed with the representation of this place online vs the reality but kudos to Wigwam for knowing how to advertise. I wouldn't return.

Great hotel with plenty history. Staff is very courteous and friendly. That says a lot about a well managed business. Good amenities and location.