Teresa D.
Yelp
A great hotel in a chic, hidden enclave of Polanco. While the place is appointed with the expected touches of modern sensibility and elegant comfort throughout, it's the staff that really makes this place. I can honestly say that each employee with whom we interacted over our six-day sojourn are warm, capable, and genuinely full of human concern.
Case in point: after my boyfriend and I undertook an otherwise fun and delicious hosted crawl thru some highly-held taquerias and a mezcaleria, I came down with a bad case of something delicately known as "traveller's illness." Upon hearing of my condition, The Wild Oscar's manager and staff sprung to heroic action, first insisting on engaging a qualified doctor to come to my aid, and then running out to the farmacia to purchase the prescription meds I would need per the doctors advice. And knowing that I'd sent my poor boyfriend off on another pre-paid tour (one of two I ended up missing due top my illness) for the afternoon, the front desk and housekeeping staff called and stopped in with offers of tea, fruit, dry toast, additional towels, and the extra toilet paper that really saved my ass (yes, literally) that day and the next.
Iris, Daniel, Eduardo, and a few others made the ordeal bearable for us, and I can never thank them enough for going above and beyond for us with such grace, good humor, and dedicated followup. They really made me feel I wasn't alone and so far from home while missing out on all the fun and cultural immersion I'd so been looking forward to during this, our first visit to Mexico City.
From here on out, The Wild Oscar will be our home in CDMX.