The Wildbirch Hotel - JDV by Hyatt

At first glance, I thought, wow, nice hotel. New & nicely designed. But when we got to the room & settled in it was frustrating. The bathroom: dim lighting, LOUD fan that is always on when light is turned on, absolutely no place to put toiletries. No counter at all, no shelves, no toilet lid that you could set something on, I moved kleenex & jar off back of toilet for a little space. Needs shelves somewhere. A hook doesn't do it. Bed area: No comfortable area to sit. The little nook has a teeny, tiny couch but not for relaxing. The blinds are wonky, no space on night stand (phone, clock & lamp on tiny area). Cute fridge, hair dryer bag & coffee station. The restaurant service was slow, slow, slow but the food was decent. Don't ask for hot sauce. They don't have any. The front desk staff was very nice & helpful, though😊 Location good for downtown area but some crime close by. $300+ a night! Come on guys, really???

I had a mixed feeling with the hotel. I got a room on the first floor which is technically basement floor. However, due to nature of the streets , we had a view on the opposite side. Since the rooms were in a row , my rooms was on the opposite side of the hotel. Considering that, I didn't get any service for transferring my luggage to the room. When I called the reception for some utensils for food I ordered, as the hotel's restaurant was closed, I was asked to come to reception to get them. That might have been due to less service staff due to again being very late in the night, but I'm not sure. However, they did give me a free parking when asked the next morning for a couple of hours. Considering the charge per night, I didn't like anything that much. Could've been better staying in an Airbnb

10/10 – The Perfect Anchorage Stay! We had an absolutely incredible experience at the Wildbirch Hotel Anchorage, a JDV by Hyatt Hotel. From the moment we arrived, everything exceeded our expectations. The staff were beyond amazing—genuinely warm, attentive, and always ready to assist with anything we needed. The hotel itself is a beautifully designed Alaskan-themed oasis—thoughtfully decorated and filled with character. It truly feels like the perfect Basecamp before setting out to explore the wild beauty of Alaska. While downtown Anchorage does have visible homelessness, we always felt very safe at the property. The presence of on-site security was reassuring and much appreciated, giving us peace of mind throughout our stay. We can’t recommend Wildbirch Hotel enough. If you’re visiting Anchorage and looking for a welcoming, stylish, and secure place to stay, this is it. 10/10 would highly recommend!

Extremely Disappointed – Overcharged & No Support from Hyatt |DON'T GIVE THEM YOUR CREDIT CARD FOR A HOLD! |I recently stayed at the Wildbirch Hotel in Anchorage (June 30–July 2, 2025) while accompanying my daughter, a Flight attendant whose room was fully paid for by the airline. |I arrived early and was allowed to check into the room before her arrival after she spoke with the front desk and the manager on duty. "I'm making an exception" he says. At the time I was asked to provide a credit card “for incidentals only,” and was told there would be a $100.00 hold. I was never informed or asked to sign anything indicating that full room charges would be applied—especially considering the room was already paid for by the Airlines. The room was under my daughter and paid for. ||To my shock, the next morning, I discovered over $700 in pending hold charges on my bank account. Four days later, on July 5, a charge of $781.76 was taken out and two more charges—$390.88 and $290.88—are still pending as of 7-7-2025. I'm back home and there still taking my money!!! My account is now overdrawn by more than $600, and my travel funds were completely frozen during what was supposed to be a short, joyful trip.||Multiple calls and attempts to speak with management were met with vague answers, no urgency, and no accountability. I was told the funds would be reversed. 5-7 days is unacceptable! If they can take it out basically as soon as I gave me card then they should put it back as fast!!!!! |I have since tried to contact Hyatt corporate through every channel—email, live chat, Linkden and customer service pages—but the links are broken, and I have not been able to find a working email address to lodge a formal complaint. The Hyatt website leads to 404 error pages when trying to submit an issue. Come on Hyatt get it together! ||The hotel itself was very nice with the exception of being put at the furthest point in the hotel and the carpets are so thick in the halls it's difficult to pull your luggage. They should have a bellhop on duty 24-7 - it took us 15 minitues to get to the lobby from our room becaue of the thick carpet and our bags would not pull easly. Honestly back & neck are hurting now because of it. |On a postive, the room was beaufiul and Hannah was understanding and listened but I know here hands were tied. No complaints about her, but the manager on duty clearly did not follow proper policy and should never have allowed early check-in if it was going to trigger full charges. Basically Hyatt got paid double for a room. Messed up my mini vaca because funds were frozen!! 1This mistake should not have happened, and the lack of customer service from Hyatt as a whole is incredibly disappointing. I'm still trying to get my money back. |I expected better from a brand with Hyatt’s reputation.|MSDG61

I had a good feeling when we went in this updated hotel. It's decor is terrific and appealing. Sort of new mid century with great colors. I began to feel a little disappointed when I saw the pillows. They look cool on the bed but not fit to sleep on. Way too high, and they had no others, no softer, lower profile or down pillow to substitute. Just the new rock hard ones. I ended up putting my down jacket in one of the pillowcases. Ok, I can get over that, but then, no hot water in the shower! Lukewarm. This is a recurring problem for this hotel and I think it is unconscionable to charge over $400 a night and not be able to provide the two things weary travelers need, a hot shower and a comfortable bed. Front desk "Miracle" was apologetic and very professional.

The Wildbirch hotel has been newly renovated. The rooms are beautiful with modern, Alaskan design. The staff are helpful and people oriented. The Canteen serves delicious coffee and unique, beautiful Alaskan gifts. The Crimson restaurant serves delicious food and has a beautiful deck to dine outside. Being located in Downtown Anchorage allows for walks to the mall, restaurants, and so much more.

Remodeling in progress. Mattresses are new. We asked for two beds in the room and only got one. After a long day of travel, we didn't bother asking for a room change.|Breakfast in the restaurant ( not included) was excellent. The food was fresh and tasty..This hotel was booked through Holland America Cruise line. |

The service and food were excellent, and the rooms were a highlight. I thoroughly enjoyed my stay. Unlike the tired, generic look of typical hotel chains, the room was uniquely decorated with a refreshing Alaskan vibe. It was a welcome change from the predictable options just blocks away!