Sarah C.
Google
I stayed here for one night, and it was honestly one of the most disgusting hotel experiences I’ve ever had. I paid almost $700 for a “Suncatcher, King” room, and the bathroom was filthy the moment I walked in. There was grime, stains, mildew, and it was obvious it had not been cleaned. The rest of the room wasn’t any better. There were dead bugs, chipped paint, a musty smell, and surfaces that looked like they hadn’t been cleaned in a long time.
There were also no towels in the room, and it took hours to finally get some. My room was next to the ice machine, and between that and noisy guests, I barely slept. I asked to switch rooms and was told I couldn’t because the hotel was sold out. Everywhere in Sedona was sold out that night, so I had no other options.
I spoke to staff about waiving the resort fee and getting a partial refund, and the response was unbelievable. They actually laughed and told me, “You got your water bottles and towels, you owe us the resort fee.” The person at checkout was rude and clearly didn’t care at all. Since leaving, I’ve tried contacting the resort multiple times and no one has responded. No calls, no emails, nothing. They simply do not care.
To make things even worse, the elevator inspection certificate showed the last inspection was in 2021. That means it is overdue by years, which is a safety hazard and not compliant with U.S. inspection requirements. This hotel is not just unclean, it feels unsafe.
For the price they charge, this place should be clean and professional. Instead, it was dirty, loud, unresponsive, and potentially a health and safety risk. I’m now working with Capital One for a refund because the resort refuses to help.
Save yourself the money and stay at a motel, because that’s the standard this place actually delivers. DO NOT STAY HERE. It is unclean, unsafe, and you will leave feeling gross.