Bk D.
Yelp
We booked 3 nights at over 800.00 an night, we were looking forward to excellent service and a wonderful stay at a beautiful property. The property is beautiful, quiet and a great location. Service was adequate to poor at best. The check in process was simple, we checked in around 430 after being on the road for a few hours. The attendant helped us with our bags and took us to our room which was beautiful. We asked him for a glass of wine, he said of course I'll bring you a bottle, we thought, great! And tipped him handsomely. That's the service we expected. 20 minutes go by and he did not return, so we venture out to explore the property. Now we were staying with another couple that arrived the day before. We make our way to the obvious dining area and we see a staff person, we ask if we can have a glass of wine, it's 455. She says "at 530", we are confused since we were just offered a bottle. So we go to a sitting area and I see the gentleman that checked us in and offered us wine initially. I asked what happened and he said "sorry, I forgot". Okay? but then he brought us two glasses of wine from where we were just told to wait till 530. Now it's 530 and we were sitting in the dining area and we were brought a plate of two deviled eggs and a small salad on one plate, I saw two forks on the plate and realized this is all they are bringing. Okay, we finish and head back to our room. My wife sees another staffer and ask "May we have another plate to take to our room?" She said "No, only one plate per room", that's it no other explanation. Okay? We asked for a refill of a glass of wine, when she came back she did say" I'm sorry the chef only makes enough for one plate per room, it's not a meal service". Our dinner reservations were at 8 pm, but come on 2 deviled eggs and a half cup of salad?! Jeez. Now when we were talking to our friends about our experience, they told us that they were given a tour of the property and explained how the services worked and what to expect. That would have been helpful if we were given the same attention, but no. Now we move to breakfast the next day, we called the night before and asked to have breakfast in our room at 9 am. At 920 in the morning no breakfast, we called and were told that we should have called again. In my opinion the appropriate response should have been, "yes sir we will bring it right up! ". Not making me feel as if I was in error. Now breakfast arrived which was waffle with bacon and eggs, very nice but no syrup for our waffles. I called and they said they will bring it up, 15 min passed, I finished my bacon and eggs, went out of my room to the kitchen (where what do I see but leftover deviled eggs and salad )and asked for syrup again and was told " they are bringing it", 5 minutes later, cold waffles and all, it arrived. That afternoon wine and horderves went fine. The next breakfast we had with our friends on the patio, it arrived complete. No good morning, how are doing? Just "where do I put it?" Wow! During breakfast talking with our friends about our experience, they told us how when their breakfast was brought, the staffer asked how there stay was? Were they enjoying the property, if there was anything else he could do to help? That made us realize that in our two days Nobody ever asked how our stay was, nobody, that's just poor service. We were supposed to stay 3 nights, but the hotel evidently closes for the summer, it's was end of may, beginning of June. We decided we had enough of the poor service and asked if we could check out a day early to go to another hotel, this was at 1115 am. They told us okay, but we had to be out of the room by noon, there's that great service again. We were so over this place, we packed our stuff and left the room. They offered to hold our bags inside till we checked into our next hotel at 4. So we visited with our friends at the pool until then. Finally at the pool there was an attendant that made rounds every hour or so offering water and snacks. She said they were going to throw the snacks away anyway since they were closing tomorrow, lucky us we get the throw away snacks! Finally we we leaving, my wife went to ask for our bags to be taken to our car while I went to turn the AC on in the car (it's 101 degrees). She came to the car and told me the attendant said " I'm the only one here, I can't help you with your bags". Which were 4 bags located up 2 flights of stairs. This was the cherry on top of sad excuse for a luxury hotel stay. Maybe the staff were all looking forward to the summer off, we were supposed to stay another night and were told "I'm the only one here"?! How were they going to take care of the other guests they reassured me were staying the last night? We checked into the Rowan one block away and stayed In their spa suite, a gorgeous room with excellent service, stay there instead.