The Winchester Boutique Hotel Cape Town

Visited The Winchester Hotel today and was shocked by the poor service and lack of basic hygiene. I was served a visibly dirty, sticky cup twice. I returned the first, only to receive another just as bad. No apology, no accountability. I raised the issue with the hostess, who ignored my concern completely. The manager never came over; it was the waiter who eventually informed them. For a high-end establishment, this was unacceptable and unsettling, especially when you’re trusting them to prepare your food. The only saving grace was our server, Linda. She was kind, attentive, and tried to salvage what was left of our experience. Sadly, the overall service and attitude from the staff left a lasting bad impression. Would not recommend.

The rooms are very comfy. The staff is helpful and welcoming. The location is lovely, right across from the oceanfront promenade. The breakfast spread is a delightful feast! Also, the onsite restaurant offers creative, quality food for dinner! Other restaurants available nearby were all very quiet. Complementary shuttle to V&A Waterfront was hit or miss but easy Uber ride away.

Super cute boutique hotel! Location is amazing, right across from the waterfront park and close to downtown and lots of restaurants. The bar downstairs has a beautiful patio where you can sit and get a drink and watch the sunset. The breakfast is amazing, get the eggs Benedict. Highly recommend for a unique stay!

This is my most favorite hotel I have ever been too. Service was impeccable all the way around. The spa was incredible for massages and the best facial ever. The restraunt and bar were amazing. We ate there multiple times for dinner and breakfast. Or room was perfect and cozy and excellent location. Will only stay here if I come back to Cape Town.

The Dutch-Capetonian style gives this place its unique charm. From the doorman to the front desk, the warm welcome made us feel truly at home. A special thank you to Darren at reception, who took great care of us during check-in and gave us fantastic advice on must-see spots in Cape Town, making our trip unforgettable. The rooms were stylish and extremely comfortable. The central courtyard where breakfast is served is lovely, and the staff were attentive and efficient with taking and serving orders. This boutique hotel is a must-visit, whether for a stay or simply to enjoy the restaurant or bar.

We really enjoyed our stay at The Winchester Hotel — a charming boutique property in a very safe and convenient part of Cape Town. The hotel is beautifully maintained, very clean, and has a relaxed, welcoming vibe. The staff went out of their way to help us make the most of our stay, especially when the weather turned rainy — they offered great suggestions and local tips. We loved starting each day with a delicious breakfast, and the on-site restaurant and bar were excellent for unwinding in the evenings. The property also has a small spa and gym, which was a nice bonus. All in all, a great home base for exploring Cape Town — we’d happily stay here again.

We stayed here for 4 nights to begin our trip to Africa. Our room was spacious and comfortable. It was quiet at night and had a great view of the ocean during the day. The staff was friendly and helpful. The included breakfast was delicious. The location was good for most things in Cape Town. There was a promenade along the coast which was great for walking. We would stay here again.

Very cute hotel with breakfast included in the garden patio area each morning. I accidentally left behind an entire bag of clothes when we checked out and the front desk kept everything safe for me until I arrived back a week later. We did have a leak in our room two nights in a row but they handled it well.