Leah K.
Yelp
Unfortunately, this was one of the worst service experiences I've had. From the moment we arrived, the service was lacking in every way. Not only was the waiter rude and completely inattentive (he didn't check on our table once), but the food took an incredibly long time to arrive.
We had made a point to call twice in advance to let them know we were celebrating an engagement--this happened the day before, and we had flown to Ireland specifically to surprise the couple. We'd been planning this special dinner with friends for months ever since the groom-to-be told us about the plans. My aunt recommended The Winding Stair, so I booked the reservation in advance to make it special. I also mentioned the engagement celebration again when we checked in, hoping for a small acknowledgment. Despite all that, the restaurant did absolutely nothing to make the occasion memorable. I even offered to pay for a toast or anything they could do to celebrate with us, but the best they could muster was... nothing. Not even a simple "congratulations."
To make matters worse, the food was inconsistent and underwhelming. The meat was overcooked, the fish was over-salted, and overall, we were pretty disappointed with everything we ordered. On top of that, we were seated by the window, and the draft from the cool evening air made the experience even less comfortable. We also noticed cold air vents blowing directly on us, so we asked the waiter if the fan could be turned off. He completely ignored the request.
It's disappointing because we were really looking forward to this meal and hoped it would be a special occasion. Unfortunately, between the poor service and lackluster food, we won't be coming back. Definitely not worth the experience.