Michelle D.
Google
This was my first time at this restaurant but the people I went with have been many times. Our server Matt was nice enough at the beginning but once we had been waiting for 30 minutes for a diet coke and a beer we started to wonder where our order was. Other tables who had ordered way after us had been served food and drinks, and had been regularly checked on whereas we were getting little to no service. Someone in my party went to go ask where just the drinks were and the server blew him off the first time he asked and once he was a bit more assertive answered him that the drink orders some how had not been put in.
We continue to wait longer with nary a drink or any appetizers and obviously not our mains. An hour passes after we had ordered and still we had nothing. Someone else in our party went to go talk to our server again and he began to chat with the manager. The manager then comes to address the whole table and was EXTREMELY rude. She claimed that a customer had come and just swiped our order from the kitchen…. we were a party of 9. A bit hard to believe that one customer managed to swipe 9 plates of food without anyone noticing. She then says that it’s not the restaurants fault and is this mystery food thief’s fault. She was brusque in her explanation and did not apologize.
We wait some more and still have no drinks or food. Again, someone from my party went to ask her JUST for the beer and diet coke and she says one minute. She come to address the table again and says “give me your drink order.” We are a bit taken aback at this because it seems as though our order was completely lost if she has no idea what we even ordered in the first place. Of course at this time we don’t have menus because we had already placed an order. She asks what kind of beer and the person in my party says i’m not sure it was the server’s recommendation, she says “you don’t have menus?” Again her tone and demeanor were rude and aloof.
Somehow food comes out for us and it’s one pretzel we ordered and another dish we did NOT order. At this time we decided to not even stay for our mains and decided to leave after having the pretzel. They did comp our meal and the manager gave a quick apology as she walked by but after being blatantly rude to us it seemed like the least they could do.
Having worked several service jobs, I understand customer service is hard. Things happen, mistakes are made, and yes they did try to make it right in the end. However, at every turn the server and the management was rude. Lets say someone really did swipe nine plates of food, it is honestly insane to me that one could say it’s the customers fault with no apology.
Would not go back again.