Theobroma Bakery and Cake Shop - Pali Hill, Mumbai

Service is so poor.u order a cake,customise,they give you a packed box,to go home and realise The Happy Birthday is missing. Worse is the customer service response. They do nothing,argumentative and unhelpful.

Theobroma used to be my go to place for cakes. I wouldn't recommend it anymore. They have 3 shelves of eggless cakes and 1 shelf of the real deal. Surprising since they do stock non-vegetarian sandwiches and snacks. The quality of the cakes has gone down and the service is terrible, except for the super polite doorman. They don't even keep simple birthday or anniversary toppers, don't give candles, everything is at an extra charge.

I ordered a cake online and they refused to add a simple message with two words on the cake. It’s the first bakery that has denied a basic service like this telling me that it’s a management decision. The management should know that this kind of service will hurt their business as I’m never ordering a cake from here again. There are plenty of other stores that I’m happy to give my business too.

I ordered a Bento Cake from Theobroma on Zomato and honestly, it was very disappointing. The cake was so tiny, almost like a pastry, and definitely not 300 grams as mentioned. I’ve ordered Bento Cakes from other shops before and this was hardly half the size. For the price I paid, I could have easily bought a 500-gram cake from another bakery. This feels really unfair and misleading from such a big brand. I hope Zomato and Theobroma look into this and get back to me with a proper solution and compensation.

Updated review as of 9/11/24: I have eaten almost everything from here and I do not recommend this place anymore. It has further fallen in quality and everything is just too dry. It's just not worth it, taste and price wise. Unless there's a massive overhaul, i'd avoid this place :( Old review: Ate two different brownies and found them a little sweet for my taste buds, store is very aesthetic and staff were friendly enough.

One of the best bakeries 🥯 in the city no doubt! I have used their bread, croissants and wall nut cake and I must say all of them met my expectations. I got disappointed with their fruit juice made of Mango. First of all that was super expensive and the worst in quality. I will recommend not to have juice at this place as ut is not their forte.

We have ordered a rich chocolate cake keeping a note of Happy Birthday from Zomato and we have received a cake without any note on it we have tried escalating the issue and they told us to talk with Zomato when the problem is from theobroma side, w had a really bad experience this is so bad service

Had a quick stop here to buy pastries. The service was super quick and the pastries were nice and fresh. There was decent space to sit and sound 5 tables available. Their cakes are usually good too but haven’t tried it from this outlet.