Theobroma Bakery and Cake Shop - Pali Hill, Mumbai

@TheobromaIndia bad experience with bandra Pali hill branch after placing and order a week in advance for 20th December, the order was not even ready for pick up and the cookies were prepared from 4th December stalk which isn't acceptable at all. The staff and area manager told me it's all earlier prepared as limited stalk so no point in placing my order for 22nd Dec then when stuff is prepared much earlier in advance.

Staff is not trained to serve espresso coffees. I ordered a latte which had an 'instant coffee mixed in boiling milk' feel. Later when I got a new one, it was much worse; imagine coffee from a broken automatic dispensing machine. Just weird to expect it from a good bakery brand. I left the beverage alone and went on with my day

I purchased a cake from your store about 20 minutes ago, but unfortunately, I had a disappointing experience with the staff. When I requested a “thank you” note to be written on the cake, the staff member informed me that there would be an additional charge for it. While I understand store policies, the tone and attitude felt dismissive and unhelpful, which left me feeling disappointed. I would appreciate it if the staff could approach customer interactions more politely in the future. A friendly and considerate attitude goes a long way in building good relationships with clients. Thank you for considering this feedback.

Updated review as of 9/11/24: I have eaten almost everything from here and I do not recommend this place anymore. It has further fallen in quality and everything is just too dry. It's just not worth it, taste and price wise. Unless there's a massive overhaul, i'd avoid this place :( Old review: Ate two different flaan massiverownies and found them a bit too sweet for my taste buds, store is very aesthetic and staff were friendly enough.

More like food of the dogs. Found a maggot in the brownie. Disgusting. Check out the image of the maggot trying to go back into the brownie. Have a video too of the thing moving too.

One of the best bakeries 🥯 in the city no doubt! I have used their bread, croissants and wall nut cake and I must say all of them met my expectations. I got disappointed with their fruit juice made of Mango. First of all that was super expensive and the worst in quality. I will recommend not to have juice at this place as ut is not their forte.

Had a quick stop here to buy pastries. The service was super quick and the pastries were nice and fresh. There was decent space to sit and sound 5 tables available. Their cakes are usually good too but haven’t tried it from this outlet.

We purchased a choclate truffel cake ( 1/2 kg) on 12/12/2024 at around 7pm. The cake looked and felt stale as we cut it and ate it, my Son threw up and has been feeling sick after consuming the same. We have been awake ever since and hence I got my self to write this review to create an awarness of my experience These are a few things I will ask going forward if I ever go to this particular outlet. What is the shelf life of the cake ? Are there foods safety and handling practices and principles being taught to the staff and maintained ? If the cake being sold has been kept over in the fridge past its shelf life has this been communicated to the customer so that they can make an informed decision and avoid running a risk of kids falling ill...