Thermea Spa Village Whitby

We celebrated my husband’s birthday at Thermëa, and the entire experience was incredibly relaxing from start to finish. It’s only about a 45-minute drive from downtown Toronto, making it very accessible for a quick escape from the city. When you arrive, the self check-in kiosks make the process smooth and quick. You leave a $150 deposit that goes toward any food, drinks, or services you decide to enjoy during your visit. After checking in, you receive a wristband that automatically assigns you a locker—very convenient and efficient. The locker area is massive, and the washrooms are separated, with accessible options available. Each locker includes a robe and a towel, and you can change your robe and towel as frequently as you like. Just remember to bring your own flip-flops, or you can purchase a pair for around $11 at the counter. There are water stations placed strategically throughout the facility, so it’s best to bring your own water bottle for easy refills while exploring. The on-site restaurant offers both lounge-style seating and a full dining area. On the second floor, you’ll also find a cozy beer and wine section—perfect for unwinding. We tried the Rassoul treatment, which was a unique and deeply relaxing experience. It’s a must-try if you’re visiting for the first time. The facility itself offers a wide variety of thermal experiences; taking a moment to review the facility map helps you navigate and make the most of your visit. What stood out the most was the serene atmosphere. With no phones allowed inside, the entire space feels peaceful and distraction-free, allowing you to fully enjoy the moment. Overall, our Thermëa visit was calm, rejuvenating, and the perfect way to celebrate a special day. Highly recommended for anyone looking to relax and unwind.

We had such an amazing experience at Thermea ! From the moment we walked in, everything felt so calm and relaxing. The place is spotless — super clean and beautifully maintained — which immediately put me at ease. The treatments were incredibly soothing, and the whole atmosphere made me feel like I was on a little vacation away from the city. On top of that, the food was surprisingly good, which made the day even more enjoyable. Overall, it was such a refreshing and relaxing experience. I would definitely come back again and highly recommend it to anyone looking to truly unwind.

Celebrated my Birthday at Thermea and it was absolutely perfect! My third time visiting but first time during the cold winter months and it was so magical! I loved how many enclosed & heated spaces they had with blankets available. We splurged and added the Kalla pool onto our experience and I would highly recommend it - truly an out of body experience. Bring a hat/toque for the colder months & definitely check out the guided sauna rituals in the Logga Cabin. With the sun setting earlier we were able to experience the night time ambiance this time around and I would definitely say to try to stay into the night if you can! We went on a Sunday and it wasn’t too busy but the evening crowd was a bit louder in places like the hot pools (we didn’t mind though) We also enjoyed a light meal & some wine at the restaurants and loved everything we ordered! We tried the Grilled Cheese, Roasted Carrots & Bruschetta Trio along with the Creme Brûlée dessert. Can’t wait to return!

I had a great first time at Thermea. The booking process online was convenient and almost seamless. The only issue here was that I did not get any email confirmation following the booking. Later I found out that their system was having issues with email confirmations resulting in some guests not receiving it. That said, desk staff was quick to reply when I sent them an email. Within the village, there were numerous baths, saunas, lounging spaces and steam rooms. There were more guests than I anticipated for a Monday, but it was never crowded at any baths/saunas. There were, however, limited lounging space for you to take a break. The massage was also spectacular and one of the best I’ve received. Overall, I wish the village was a bit larger with more facilities, but everything was extremely clean and very well kept.

We had such a lovely experience celebrating a friend’s birthday here - we came on a Wednesday which was surprisingly busy for mid-week, but was still good enough to have space and enjoy the different pools, restaurant options onsite, saunas etc. Somehow we even snuck some time in one of the heated pods… We pre-booked our massage treatments so everything flowed quite nicely overall.. they have water stations around for your own bottles, so bring a thermos / mug for added flexibility. At the Le Resto restaurant- the food options were alright but not the best.. however our server Krista was amazing. Super friendly, patient and knowledgeable on the menu to help with suggestions. She was wonderful

I’ve been here twice and loved it both times. The spa is really well maintained and everything is incredibly beautiful. It really makes you feel like you are outside of Ontario. The booking process online was pretty simple and I thought all the amenities were really good - from the showers to the lockers to the change rooms. I especially love the rituals they do in the main sauna room where you can smell the aromatic snowballs. They have a good number of pools, cold plunges, and saunas. The guided meditation is also great. The restaurant food was slightly worse the second time I went, the muscles were a bit under flavoured and I thought the penne pasta was not really tasty at all and was quite bland. The cocktails were also kind of mid. But I guess the experience is more for the spa less for the food but I think the food could either cost a little less or taste a bit more flavourful.

My recent visit to Thermea Spa Whitby was truly an amazing experience overall. From the moment I arrived, the environment felt serene, beautifully designed, and well maintained the perfect setting for a day of relaxation and self-care. I had the pleasure of receiving a massage from Sali, and I cannot speak highly enough of her professionalism and care. She took the time to ensure I was completely comfortable throughout the entire treatment and tailored the massage perfectly to my needs. It was easily one of the best spa services I’ve ever experienced, and her attention to detail made me feel genuinely cared for. The thermal circuit, saunas, and relaxation areas were all wonderful and thoughtfully laid out. However, I did notice that the “quiet zones” and “no cell phone” policies were not consistently enforced. While I understand it can be challenging with many guests, having staff members occasionally circulate to gently remind people to keep their voices down and refrain from phone use would make a significant difference in maintaining the tranquil atmosphere. I’ve visited other spas where this is done, and it truly enhances the experience for everyone. Aside from that minor issue, everything else exceeded my expectations, from the ambiance and cleanliness to the professionalism of the staff. I left feeling completely rejuvenated and can’t wait to return for another visit. Thermea Spa Whitby is a beautiful addition to the area and a wonderful escape for anyone looking to unwind and recharge.

I went here for my birthday. Overall it was a nice experience. The reason for the 3 stars is that the fact that there is no hot pool experience that's quiet and Zen? Last time I went everyone was respectful and whispered around but this time everyone was talking and laughing soo loudly. For a cold winter day, the hot pools are the only ones I can enjoy but all of them had loud talking people. When i told the staff they said all hot pools are social which is unfair. I couldn't really enjoy my time or calm down in the midst of the noise and conversations. Scandinavian spa has staff that constantly shush the loud people. I wish this existed here also or at least a sign telling people to use quiet voices. Another annoying thing is the fact that there was roof work being done and workers hammering on the roofs for at least 3 hours. Not sure why that couldn't have been scheduled earlier in the morning or later in the night, or an email should've been sent to warn people that roof work is being done to give them a chance to change their mind. Now for the good. I loved the meditation experiences. All the saunas and steamrooms were relaxing and everything was clean and smelt nice. Food was not bad also at the upstairs bars.. I came here because Scandinavian is far but if the loud people issue can't be solved I might have to keep going there anyways.

Spa: 8/10 The spa is amazing and very compatible to the ones in Québec (who have the best spas) Massage: 6/10 Unfortunately, I always have a bad experience from a massage standpoint. Whether if it the massage therapist being late to not respectful of the quiet massage request to the price you pay. I would definitely get a massage elsewhere. Food: 10/10 It surprised me and was cured to perfection although expensive. Be ready for 18% gratuity added automatically on all food and drink purchases.

Took my gf here to relax and decompress before her new job (and also to celebrate our 3 yr anniversary). When you arrive, you notice how quiet everything naturally becomes. I was reading a lot of these reviews religiously and everyone seemed to be commenting on how you could hear noise from the main roads. I didn't find this to be true. Couldn't hear the roads at all. Seemed to be pretty noise-resistant to me. There's quite a few staff to help you out when you enter the spa. You check in with QR codes and then activate personal wristbands (which is pretty standard I'm finding across a lot of spas these days). You access the spa village from the basement which is pretty cool. Before you go outdoors, there's a desk w/ more staff who can answer questions, manage appointments and provide as many extra towels as you need. Every guest gets their own locker. My gf and I each brought our own reusable water bottles (they have refillable water stations for constant hydration). The spa itself is large. You can find yourself falling asleep pretty fast in some of the therapy rooms or dry saunas haha. There's multiple pools (each w/ diff temps dialed in). It was a 30-35 C day so the pool near the back of the village w/ the artificial waterfall was perfect as it was slightly cold. I do wish the jets were much stronger in all the pools though. They were kinda weak tbh. The changerooms are quite private and very clean. The shower spaces have a dressing "cubby/area" built into each stall which is really convenient as you can hang your clothes/towels and not worry about walking wet all over the place. Food and beverage on site is prolly the one thing I would award low stars though. Theres 3 food and drink establishments on site and they are all super spacious/comfy but the food and drink is WAYYYY overpriced. Like way beyond current inflation overpriced. 2 extremely, mini sliders and a mocktail setting me back $30+ (because they slap on auto-gratuity), JESUS. Even though the slider patties were crisped perfectly, the prices are just hard to swallow. What are you guys, Shake Shack (and I don't even get fries LOL)? Spa rules also don't permit patrons to leave the premise w/ their wristband to go out and eat before beeping back in at the turnstiles later which essentially forces patrons to buy refreshment on premise. I highly dislike this inflexibility but I GET it, although ... if you're gonna force patrons to get concessions on premise, can you at least make the menu items cheaper and/or the portion sizes larger? General admission is already quite up there ya know? I'm still awarding 5 stars overall cuz my gf and I had a great time. Spent the whole day here basically and she was super relaxed. Returning the bathrobe and used towels is a breeze as there are wall holes everywhere you can toss em in. Returning the wristband is also ez. Would return! Idk if management will read this but if you keep the food and drink the same price, maybe make the portion sizes larger to justify the $$ tag?

I had a great experience here! I put cleanliness as top priority and this scored 5/5. The showers and showers are clean. Change rooms are spacious . It's also handicapped friendly. Shampoo, conditioner and body wash is available. You will need to bring your own slippers. There's fruit infused water available. We ate at the restaurant and the food was actually decent and not overpriced. Service was great. My salad was overdressed and they were happy to remake it for me. I recommend Thermea over Vetta for its cleanliness. Service is also friendlier. One downside is their online booking system. I wish it was easier check the availability prior to filling out everyone's information. Lots of parking available and ev charging is available as well.

It's very strange to find a Scandinavian style spa in the middle of a suburb, but here it is. They do a pretty good job creating an isolated experience so you can forget you're surrounded by townhouses. Thermea is an adult-only day spa that provides saunas, steam rooms, and pools for the ultimate relaxation. While they are not the biggest or most luxurious, I love that they have scheduled events throughout the day that makes it feel like there's always something to do. The events are basically special guided sauna sessions or yoga sessions that come with admission. On top of that, I also enjoyed the salt scrub shower and the toasty campfire areas. The food was quite good. It definitely gives high-end cafe vibes. We had the Charcuterie board, mushroom flatbread, and churros and they all hit the spot. We went on a weekday afternoon and even though it was busy, we luckily didn't have to wait to secure a seat in the lounging area. The facilities are nice and clean, and you're given a towel and bathrobe that you can exchange for new ones as frequently as you'd like. The staff were friendly and overall, it was a soothing experience. If you don't pay attention to the condo roof peeking out the edge of the spa, you can even pretend you're not in Whitby anymore.

Really enjoyed my time at Thermea! Check-in was fast and easy, they send you a QR code the night before, all you have to do when you arrive is scan the code at one of the computers and get your wrist band. There is also a lot of free parking at the spa. The Changing rooms, showers and washrooms were clean and spacious. Loved how there were many different types or saunas with different temperatures. Theres also a lot of cold plunges and relaxing spaces. I recommend the hammocks! Only thing I wish was that their hot tubs were hotter and bigger, since it's always filled with lots of people. There is also unlimited towel and robe change, as well as every hour there is a ritual being done in the biggest sauna they have. They also have a lot of food and drinks options at their lounge/ restaurant area but every dish was very bland and lacks salt and pepper. I guess they are going for the clean and healthy vibe since they are spa. You are welcome to wear your robe and towels to the dinning area.

A nice place to relax close to the city. I bought access to the thermal experience ($110/person). It included access to 2 main hot pools, cold pools, lots of saunas and 2 steam rooms. Most of the hot experience were just different types of saunas. The thing that stands out here are their rituals which basically is a scented sauna experience which was quite interesting. Gives you something to look forward to every hour. We ended up spending about 6 hours here. We booked ahead online and it was a pretty smooth easy process. When we first checked 2 days before most of the time slots were already booked out. But when we went in again the next day, suddenly there were much more times. It's strange that they had them all blocked out earlier. I would recommend checking back in if you don't see a time you like. After you pay you get a QR code which you can self register upon arrival which was quick and easy. In comparison to some of the other ones I've been to, I would say that this one was much busier. It was does not have a warm pool in the quiet area, so if you do get a spot, the warm pools are quite loud. The saunas are quite full and have a small entrance, so sometimes there was a bit of a wait to get it due to the volume of people. We stayed here for lunch and opted to eat at the biergarden. The food was decent, the tacos had a nice sauce and the pretzel dipping sauce was interesting, but I would probably eat first next time before I come, as it was expensive and portions were small. They also auto charge you 18% gratuities on your purchase. The staff that we have encountered here were all very pleasant. They had accommodated our request to switch lockers to be closer (locker area is a common area - mixed genders) and exchange towels when they got too wet. Overall, enjoyed my day and would come back for a day getaway next time I don't want to go too far!

Went here to relax after a couple of stressful weeks and it didn't disappoint. From your arrival you feel transported to a small village dedicated to your relaxation, the staff is nice and knowledgeable about all the treatments and services offered. You get a locker to put your clothes in and a bathrobe to walk in between treatments. The day was kinda chilly but the bathrobe made all the difference . The treatments itself were amazing, lots of pools with different temperatures to choose from, several dry saunas with varied treatment approaches , a couple of wet saunas, hammocks to relax in between etc. The restaurants have options for everybody, but they did get a bit crowded at lunch time. The best part about this experience is that you are not rushed from one treatment to the next, there is no schedule and you can do things in the order and the amount of time you please. It was complete bliss Only complaint was that the floating pool was closed, but I'll be coming back for that.

Such a relaxing experience! It's my favourite spa in Ontario so far - beating Vetta and Blue Mountain's Scandinavian Spa. You must book an appointment and pay (even for general admission) but it's very easy to do online. If you have a gift certificate, you also redeem it online and pay any remaining balance, if any. I went on a Tuesday and was able to book the day of. Once you check in at the spa, you're given a locker number. I got a locker in the common area. I'm not sure if you can request to have one inside the male/female washroom and shower area, but I was fine with it. They did have change rooms that lock in the common area so it wasn't an issue for me. The spa has a good number of hot/cold/relaxation areas. It's bigger than Vetta and Blue Mountain's Scandanavian Spa. The Spa Village is supposed to be a quiet zone, but it wasn't always quiet and some groups were quite loud. I spent almost the whole day here and was able to get through all the stations at least once without feeling bored. I didn't even need to book additional services like massage. The kalla treatment was unavailable when I went as it was closed for aesthetic upgrades. The steam rooms were my favourite. There are only two and one was frequently in use for their Rhassoul treatment (additional) so we only got to use that steam room once - even though it was my preferred one! I had the jerk chicken sandwich, which comes with a soup or salad and the burger which comes with sweet potato fries. Both were good, but pricey for what it was. I will say that the jerk chicken sandwich had a good amount of chicken. Overall, I wish the menus had more options for food as they were limited. I've been to their spa Nordik in Chelsea, and this is much smaller. However, it still is the best one in Ontario IMO and hoping they will keep expanding! Definitely recommend for anyone looking for a relaxing experience in the GTA. Read the FAQ's and other info on their site so you know what to bring and expect during your experience.

This outdoor spa really makes you feel like you've left Ontario completely. Everything from the decor to the amenities was so well thought out and intentional. You can tell they put a lot of care into creating a relaxing experience. When you arrive, you can either sign in on your own or get help from someone, which I loved because it gave me the option to do everything solo if I wanted to. The sign-in process was super quick and easy. You get a wristband that unlocks your locker (in the locker you will find your towel and robe which can be changed or a new one) and can be used to pay for food and drinks, which made everything so convenient. Inside, there are lots of large individual change rooms with mirrors, spacious washroom stalls, and private shower rooms. They even have an area where you can do your hair, with straighteners and hair dryers, They even had Q-tips, and plastic bags for your wet bathing suits. Honestly, they really thought of everything! One of the best parts was the unlimited towel and robe exchange. It sounds small, but having a warm, dry towel or robe to change into especially in the cold was just so nice. I definitely recommend going right when they open so you can soak in the calm and quiet. Even when it got a bit busier around 5pm, it still didn't feel crowded. There was always somewhere peaceful to go. The rituals are also a must-try! It was such a cool (or should I say, hot), immersive experience that really pushes you out of your comfort zone. I'd suggest starting on the lower level though--the top level is super hot and intense. Something that stood out to me was how often they tested the pool water. It made me feel super safe knowing they're on top of keeping everything clean and maintained. Also, this place is phone-free, which I actually loved. It felt so good to unplug and just be present. Most people respected the rule, and even when we saw a phone here or there, it didn't ruin the peaceful vibe at all. The only thing I'll say is the food and drinks are pricey. But honestly? Worth it. The Burrata and the Mushroom Flatbread were so good! I highly encourage you to try! Overall, this place is a winter must. The staff are kind and respectful, and they let you do your own thing, which really added to the relaxing vibe. Two tips: bring your own towel to sit on, and bring a good book! They're expanding right now, so I'm excited to see what they add next!

Thermea spa in Whitby, ON was a top notch experience! After a week of high intensity work in Toronto, spending a day at Thermea Spa was just what I needed before I hit the road back home to New Jersey. I started off my experience with a 'village ritual' called an Aufguss, offered by Andrea, who created such a sacred, ritualistic space that was wonderful. I sat on the top tier of seats and the heat that made it up my way was very intense, but Andrea's skillful offering of the Aufguss allowed me to relax into a meditative space that allowed my body to receive the heat that it needed after my very long week. The many saunas that were available, were wonderful! Himalayan salt, herbal saunas and traditional ones allowed me to find one that suited my needs. I really like that the spa emphasized heat, cold, relax-- repeat! My most favorite experience was the Kalla 'saltwater pool reminiscent of the Dead Sea'. You pay $50 extra for this experience, but I highly recommend it, especially if your nervous system needs that extra boost of RELAX. The weightlessness was amazing- I really loved that you could hear music under water while floating. OR you could get ear plugs and hear nothing! One thing I didn't see until I got out of the water, was the little tubes of vaseline they offered for little knicks from shaving that will sting if you don't put it on. All in all my experience at Thermea was JUST WHAT I NEEDED! Thank you so much! I will be back!

Love how this spa has such a close proximity to Toronto! They have a variety of different sauna rooms, and pools (hot and cold) to chose from. In addition, they also offer complimentary meditation sessions to their guests! I would highly recommend this place for anyone that wants a recharge, and doesn't want to drive too far from Toronto.

Amazing place! Relaxation and tranquility! Many different kinds of saunas and of course hot and cold pools. With waterfalls as well. The restaurants are good and the food was really good. They had gluten free options. We had the shrimp pasta special $28 with capers, and whole bunch of other stuff, not too much sauce, just the right amount. I would order it again. Employees are friendly and greet you with a smile. If you are looking for coffee (hot stuff) it is on the main level as the pools, the Lounge and LeResto. Of course expensive $5 for a coffee however there are refills!! The check in process was fast and painless. You have a wrist band to charge items to the credit card you use at check in. The massage was really good and would recommend it.

Outdoor spa experience, it felt like a little village in Sweden. I loved the steam rooms and there were so many different saunas. They had a description of the saunas outside which I loved. we got the clay treatment in their steam room which was so relaxing and made my skin feel so soft.

Visited Thermea yesterday for a post Valentine's Day date with my boyfriend. We got there just before our scheduled time of 11:30am and stayed until just after 9pm. We had the best time doing the thermal cycles and the vibe was enhanced by the snowfall throughout the day. I found that the rest areas were fewer as it was cold, and we mainly did our rest cycle in one of the 2 rest pools as the 2 rest cabin areas were always full. All the food we had was good, apart from dinner where we had the beef strip loin and it had a lot of fat and was cold. All the other food we had was fantastic and all the servers we had were so kind. We participated in 3 different sauna rituals and all 3 were different: different essential oils, different music and different instructors. I absolutely loved them and loved how hot it got during the rituals. We were able to trade our towels and robes as many times as we wanted which was great as it was very cold so a nice dry towel was appreciated. I definitely want to come back here in different seasons and try different treatments as well.

I was back in Ontario, Canada visiting my family, and my sweet cousin was so generous and treated me to blessed day at Thermeä. I've been to many beautiful indoor/outdoor spas in southern California, but in my humble opinion, this spa village was next level in my wellness experience so far! From the moment we walked onto the beautifully manicured and lush property, you can hear the tranquil relaxing music. Once inside, we were greeted with friendly smiles and helpful staff who directed us where to go throughout the day (always plus points!). I was impressed with the efficiency of the check-in process. There are many self- explanatory touch screens to check-in, as well as, to scan your wrist band to activate your locker. No need for a locker key to dangle from your wrist on a stretchy old-school looking telephone cord wrist band...LOL! Just tap it against the red light to open your locker...genius! The washrooms/shower/locker room are super clean. They place a robe and two towels inside the locker, and the showers have eucalyptus scented shampoo/conditioner/liquid soap. Just bring flip flops or sandals to walk around the village. There are cucumber-mint infused water stations, as well was, a regular water station to fill up your own waterbottle (no glass bottles allowed). It's always a good thing to stay hudrated, especially during the summer months. We thoroughly enjoyed all the variety of saunas and steam rooms, as well as, the hot and cold plunge, which we muscled through numerous times! The 15-minute mediation session inside Loggä was a liberating experience, a must try! All in all, we had an unforgettable experience at Thermeä. 7-hours just flew by...LOL! I will definitely book a massage for next time. This place is now a MUST on my itinerary when I come back to visit again soon! Thank you Thermeä! Till next time!

Nice Nordic spa, though the location is not ideal. It took us over 1h to get there and over 1.5hrs to get back. Was it worth it? Not sure. First about positives: the saunas are really nice, we especially liked the design of Himalayan salt sauna (brilliant idea!). The so called "rituals" are very nice, though it was hard to get to the "vennik" one, we couldn't get there first time. Nice pools. The staff is very pleasant and friendly. The spa is a technology marvel, everything is hi-tech and everything works perfectly well, from check-in to locking/unlocking your lockers with the bracelet to paying at the restaurant. What we didn't like (1) We paid $60 each extra for the salt underground pool and had to wait on the staircase for 30 min to get admitted (we were told it's at capacity but when we finally got in there were less than 10 people floating there), (2) the relaxation hut doesn't have enough capacity (when we were there people were lying on the floor because there was not enough chairs), (3) steam room was overcrowded. Just to make it clear, it was a mid-day on Tuesday, I cannot even imagine how crowded this space on weekends. Will we come there again? Not sure.

What an amazing day! I was pleasantly surprised how seamless and amazing the facilities are here at Thermea! We reserved an early morning check in at 8:15am and the place was very relaxing! We enjoyed a few hot, cold plunge, rest cycles before it really started to get busy with people around 11:30am. What was nice was there were many guided meditation and sauna rituals that happened by the hour which was very enjoyable and added to our amazing experience. The restaurant... wow! The service was amazing. The food was amazing and reasonably priced! The striploin was $36 and featured pasta was $28. The food was AMAZING. I typically expect spas to have very basic taste and options but this restaurant was definitely one of the best I've had in the area! I wish I could eat here without a spa reservation. Just a note that 18% gratuity is automatically added for any of their food service but is very much well deserved! The spa does get pretty noisy as many big groups in Toronto come and silent areas don't remain as silent as we wish. In some other spas, employees would typically monitor loud noises and remind people to lower their tone but are much more lenient here. Good for groups but not that great for solo/duo trips where you want to relax or read a book in silence. There's a women's washroom with separate change rooms and showers but lockers are also in the mixed area that also have change rooms. But if same gendered keeps you more comfortable, it's right beside - just won't have access to your locker directly within. Not a huge deal and perfect for couples or a mixed group. You can change your towel and robe as many times as you want through out your stay. This was really handy as they get wet often after the cycles and it's hard to rest and stay in them wet, especially in the cold! We really appreciated that service. This spa overall had everything I wanted and need in a day where I want to relax and reset. The location is definitely very convenient, will definitely be coming back!

Really upscale and a great place to spend the day. The staff service and grounds are impeccable. The food and drinks are delicious too! Sign up for a time slot and spend as much or little time as you want. Bring flip flops, something to read/entertain yourself, and your bathing suit - they take care of the rest! My only complaint in the summer is that there's really no in-between pool temperature. (I know I know, it's supposed to be hot and cold and rest) but on a 35°C day, I don't want to be in a 39° or 40° pool, and you can only spend so much time in a 10° or 21° pool! Something more in the middle would be nice!

Spent my birthday here last week (October) + it was good to finally get in and enjoy the spa. I was gifted a gift certificate a couple of Christmas ago, but due to delays during covid wasn't able to use (until now). The check in process was quick and seamless using the QR codes and I enjoy the bracelet method so that you can leave everything (of value at home) in your locker without worry. The staff were very friendly and welcoming + showed us around before our first treatments. I was initially surprised that the locker areas were mixed, men and women, and wished I had known that sooner. Although there are private change room areas, washrooms and showers, it definitely felt weird turning down my locker area with men sitting there - definitely caught off guard. The facilities were beautiful + the outdoor areas (pools, saunas and fire pits) felt very secluded and out of the city which was perfect. The Kalla area was one of our favourite parts (it was complimentary due to the waiting for the facility to open). I'm not sure it's worth the extra fees had we paid for that despite it being a great experience (felt overpriced). Everything felt clean, pools could be marked or explained better up front (start with hot? Cold? Etc) Several saunas were packed which was unfortunate but we discovered a large one near the guests services while we were heading out and it was incredible. Great view, cool experience seeing the water from the waterfall scooped onto the rocks, hot and completely empty. We booked massages and facials and both were incredible! Highly recommend the customized facial. We stopped at the beer garden for a few snacks and drinks -- drinks were pretty (but average). The warm pretzel was delicious + please skip the charcuterie board (few salami slices, cubed wine cheese, and a few slices of very stale baguette) very underwhelming. Overall, I enjoyed my experience here -- and having spent previous birthdays at St. Anne's, and Pillar and Post (in Niagara), Thermeas only real leg up was proximity to Toronto. Overall, felt average (but in a good way).

Went on a cloudy day during the summer. It had rained on and off. The temperature was cool but with the heated pools, saunas and cauldron area for relaxation, we stayed warm. Arrived early to make use of the grounds. Upon arrival you are provided with a locker for the day to put your belongings in and given a waterproof RFID bracelet to access services and purchase goods. In the morning, since not many people were there, steam rooms were more accessible, as well as the Kalla float pool. By noon, the spa began to fill up fast. I spent a good chunk of the day floating since I suffer from a few ailments. There was a noticeable difference in my sleep upon returning home. Felt lighter and more relaxed as the tension in my body had melted away. What's interesting about Kalla is once you are floating, you enter another dimension because you're put into a deep state of relaxation. A lot of people end up colliding as a result. It's kind of funny. No one gets mad. The music helps tune each other out. The friend I went with had a body massage and said it put them to sleep. They were surprised to learn that the foot massage also included a pedicure and said they really enjoyed both. I booked myself a Rhassoul clay treatment that took place in the eucalyptus steam room, which I greatly enjoyed. There were 6 people in the room, performing a self-directed massage on their face and body. We exfoliated our skin, allowing the steam to penetrate our pores and after cleansing, given oils to moisturize with. The products given, combined with the steam room smelled divine. All in all, very relaxing. At the end, we were given hot tea and Turkish delight to enjoy. I recommend coming in early to make use of this particular steam room since it is the hottest and cannot be accessed once bookings for Rhassoul are made. The treatment lasts for half an hour per session and goes by quick. Would be great to extend it for a little longer to enjoy its effects. Arrive earlier to maximize on facility usage as certain areas are less busy; ie. Kalla, hot pools and steam rooms. Around 11am the place became increasingly busier. The facility is very clean and well maintained. There are staff on site collecting garbage, exchanging towels, mopping the floors, doing repairs and catering to the needs of clients and ensuring their overall satisfaction. Other services on the property include: the cold plunge pools, hammocks, rest areas, mildly hot saunas plus the communal sauna where rituals are performed and can be incredibly hot and suffocating. If you leave during a ritual you are not allowed back in. They are timed. There is also a calming guided meditation area worth checking out. The guided meditation and sauna ritual run at certain hours throughout the day. The day we went, construction was happening which took away from the relaxing vibe in one of the heated pools nearest to the man made lake. The noise level was loud enough to be distracting and some individuals did complain. Unless you spend all day in the pool, noise is easy to overlook. Recieved excellent service all around. Staff are friendly, gracious and helpful. They ensured guests were comfortable at all times. Three restaurants on site with different offerings, two with limited options. Would be great to be seated anywhere and allowed to order from all three restaurants simultaneously instead of eating at one and then the other. Menu changes up frequently from what I saw and was told. Few favourite items kept, like grilled cheese which was delicious. There are menu restrictions like not being able to order a side outside of mains and their offerings, not being able to choose between white bread and whole wheat, etc. They do accomodate people with dietary restrictions though. All in all, a great way to decompress.

Wonderful experience! My friend treated me to this beautiful spa. We had a fabulous time! So relaxing. The food and drinks were also fantastic! Next time I would bring a tote to make it more convenient to go from area to the next. Not that you have much, but it would have been easier to carry my necessities (book, water bottle, sunscreen, glasses, chapstick). Schedule your day! You wont regret it.

I've lost count of how many times i've been here. I've been here during colder months when there's snow, and warmer months when the hammocks and outdoor loungers are all set up. It is truly a wonderful relaxing space. There are a few different saunas (some with various themes), two steam rooms with different aromas, and pools at various temperatures to invigorate and rejuvenate the body. During the warmer months, there are hammocks towards the back of the spa area for people to quietly relax and enjoy being outdoors. During the colder months they offer blankets if you wish to sit outside for longer periods of time. There are also fire pits that are maintained regularly so that guests may enjoy the crackling sounds and warmth of the roaring fires. The staff are wonderful! From the moment you walk into the registration area, to the people attending the change room areas, to the staff who perform various rituals in the steam rooms or saunas, everyone seems to really enjoy being there. There are three different places you can get food and beverages. The food is delicious and the seating areas are very comfortable. The only thing I would change would be variations in their menu based on the seasons. I love that you can stay as long as you want once you're in. There is no time limit and no one will kick you out unless you're there past closing. A truly wonderful oasis not far from the city. I can't wait to go again!

Purchased tickets in person for my birthday for myself and daughter. My fiance at the time took the money for my daughter and put everything on a credit card. he was told there needed to be a card on file. I received the tickets and added a restaurant voucher as well. They are non refundable. I phoned to book our experience and was told they were cancelled. This company has received so much money from myself since it opened including family days and was quite appalled. With the monies brought in and the new Thermea planned for Ontario Place I am quite surprised they would lose a long time customer for a gentleman who had them reissued to gift to someone else. I have nothing to say about this spa that would be positive and being a business owner I am surprised in this behaviour and not great with customer relations and service. Do not use this spa as they are only interested in the monetary gain and are ruining our heritage. Cullen Gardens and now Ontario Place. Thank you

I was so impressed how easy it was to purchase our booking, check in, find our lockers and access the facilities here. I went to Strøm in Quebec a few months ago and I was so impressed with Thermëa in comparison. Very clean, friendly staff explaining the locations and helping answer our questions. I saw in a past post from when they opened that they didn't have lotions or q-tips available and I'm happy to report they do now (well in the women's changing rooms at least). We went on a Friday and there were a lot of people there. We were there on a day pass from the morning until the afternoon and it was busy at all times but it was definitely more peaceful and quieter in the morning. Remember to bring a water bottle for yourself, a bag for your wet clothes to take home, and your own clean flip flops. (We stopped at dollarama on our way there to help us with this checklist). We weren't really impressed with the selection at the beer garden but the restaurant had a bit more and was so good. Felt the prices were okay for what you got but I will say $10 for a 4oz piece of marinated chicken is a bit steep. My piece was very dry but my chefs special pasta dish was delicious. I read before that you shouldn't keep anything of value in your robe pockets and I'm glad I didn't because my robe was taken (by mistake I'm sure) and the staff was so helpful to provide me with a new one. I followed the instructions to shower before entering pools but it didn't seems to be too strongly enforced. I would love to return again. We did have a relaxing time in total

Terrible Experience - No Refund for Cancellation I ordered a package for 4 people and never received a confirmation. One of my friends got sick, so we decided to cancel the reservation. We notified them more than 40 hours before our arrival, but they refused to provide a refund. It's unbelievable--they're just taking money without providing any service. This was a complete waste of money and a very frustrating experience. Avoid this place at all costs!

It's definitely a great place to rest and recharge but I think it will be a place I will only go once. First off, slippers cost $13 to buy and I order crispy tofu which was totally overpriced and underwhelming. Make sure to bring your own slippers if you go!

I've been to Thermea Whitby a couple of times since opening; back in October and in January. Having been there in the fall, and winter, the experiences were a bit different, but very good overall. However, I do think there's room for improvement. During both visits, I found the indoor and outdoor facilities to be well maintained and clean. I saw staff members testing water in the pools, tending to the firepits, and assisting guests throughout. The temperatures of the pools, saunas and steam rooms were consistent. The Logga ritual (free) was relaxing and felt like a guided mindful meditation paired with aromatherapy. I did not have any experience with the Kalla pool, but the spa seemed to have handled the staph issue it reasonably well. I would consider trying it out once they re-open. Here's how the Fall vs Winter experiences differed. *** October: $89+ tax for a day pass*** A few of the cold pools were closed. Lots of outdoor rest areas, hammocks, as well as fire pits. 3 of the saunas were closed. ***January: $110+ tax for a day pass*** All outdoor pools were open Limited rest area overall. A lot of the outdoor hammocks were removed. There were a few firepits scattered around with Muskoka chairs, but it's a bit too cold to hang around there for too long. The A-frame rest structure was open in Oct, with some heaters and a fireplace. But it has been enclosed. There are 8-10 Muskoka chairs, and 4 or 5 hammocks. There is another gazebo like structure designated for resting, which is also enclosed, and quite warm. Rest areas are definitely limited in the colder months. The women's showers have bodywash, shampoo, conditioner, and a couple of hair dryers and hair straighteners. But they don't have any lotions or other toiletries (which I've seen at other spas). Even my crappy gym has lotion dispensers. I am a little disappointed with the price increase, but I guess that's the premium for being so close to Toronto. It's not a huge spa and can get quite busy and loud. Like the other reviewer said - I wish they enforced their noise and privacy rules. Most people spoke quietly and were respectful. But what's with the photoshoots and videos?! I have no problem with people taking a few pictures, but selfie sticks and commandeering a section of the pool to do hair flips and tiktok dances is unacceptable. I really enjoyed my time at Thermea, but I don't think it's 5-star worthy just yet. I wish they had discounted rates for weekdays or even multi-visit passes. Still, it's a great way to spend half a day to relax on your own or with a loved one.

This was my second visit. The atmosphere was beautiful. The only complaint I have is that they'll only do one robe and towel change. It was cold out the day we went and a wet robe and towel are not comfortable. The first time we went we had unlimited robe and towel changes. Expecting clients to walk around in cold wet robes takes away from the experience. They should consider, at least in cold weather, to have unlimited access for their guests for dry robes Other than that, the food and facilities are great.

Nothing but praise for this beautiful spa. I've been to a bunch of these spas, and this one is hands down the best yet. I recommend the float pool in the basement as well, it is incredibly relaxing. The group sauna and meditation building were such a bonus, and there are so many hot and cold pools to enjoy. You can spend several hours there. I live in BC, but I will be back to Thermëa on my next trip to Toronto for sure. Worth every penny.

We came to Toronto as a trip from the states and saw that this was only a little ways out of the city and decided to spend the day here. Completely amazing spa - saunas, steam rooms, cold plunges, massage services and places to just relax. The staff was super helpful and informative, highly recommended.

I was very excited about Thermea in Whitby since it was announced because I was a massive fan of Nordik in Chelsea when I lived in the National Capital Region. After moving back to the GTA, it's nice to know that I don't have to drive all the way to Gatineau/Chelsea (or Scandinavia at Blue Mountain) to enjoy a proper getaway, so I bought the tickets for my mother and me since summer 2022, before the facility was even open to the public. Unfortunately, there was an outbreak of staph and pseudomonas in October 2022 (in the Kalla pool, specifically), so we were apprehensive. After monitoring it after the outbreak, we decided to still give Thermea a chance, given that the company has been very transparent about health concerns (transparency is always a good sign). We've been seeing that the facility is taking this issue very seriously, and I've also heard good things after. We finally got to visit Thermea yesterday, and here are some of my thoughts: Pros: 1. The staff were accommodating and friendly throughout the facility, especially those that performed the special rituals. I could see that they put much work into their performances and ensured the guests had a wonderful stay. 2. The entire facility made me feel VERY safe, especially seeing how the multiple staff diligently tested the water's quality over and over again throughout my 6 hours stay. I understand this may be an interim thing due to the recent outbreak, but I hope they will continue to do this. Taking water quality and health seriously really made Thermea stand out from all other Spas I've been to (including Nordik in Chelsea). Seriously, kudos to all the workers at Thermea in Whitby. They all deserve free spas at the Groupe Nordik facilities. 3. I really like the Kelö sauna room. Cons: 1. Unlike Nordik in Chelsea (where it has different parts of the facilities with varying noise levels) and other spa places, there's no rule regarding noise levels and photos throughout the entire facility. Many visitors were very loud and constantly conversing in the sauna rooms, steam rooms and baths (and some were even on the phone, taking videos etc). I think it would make a lot of sense to have a rule to limit guests' noise level and phone use, or like Nordik to set up different zooms for socials and silence. 2. The resting area is extremely limited in this facility. As a matter of fact, there was no any dedicated indoor area to rest when I visited (December 13, 2022). The only place that was closest to it would be the second floor of the restaurant, but then 1) it's a restaurant - it's loud (while people are dining) and it has no lying beds, 2) the temperatures there were not monitored nor controlled well & I often got overheated or frozen. I found it hard to find a spot in the entire facility to take a nap, which was very absurd at a day spa facility. The outdoor resting areas were often too cold as well, though there were fire pits and (very weak) heaters. This was probably one of my biggest disappointments for sure since it disrupted my usual thermal cycle routine as I cannot have my usual periods of rest. I remember visiting Nordik numerous times in the middle of winter (below -10), but I have never had this issue. 3. The showering room only provides basic body wash, shampoo and conditioner. It doesn't have any other toiletries like most of the spas out there (not even lotions or q-tips). This was very underwhelming, considering the Thermea is in a higher price range compared to other spas. 4. Some facilities, like the three small saunas at the north end, were not finished during my visit. 5. The price was much higher than in other places, such as Scandinavia Spa at Blue Mountain. We paid around 120 CAD per person, but the facility is far smaller than Nordik in Chelsea, and the service is very limited and definitely not worth the price. In conclusion - I really want to like Thermea because I see how hard the staffs work there. Still, I won't be back until some of the issues are addressed above, while also knowing that the facility will continue to maintain its rigorous health procedures.

Pools and saunas are good but unfortunately this is not a quiet spa at all. If you want to laugh loudly and shout to your friends then yes, this is for you. More of a cottage party atmosphere. Not a place of relaxation. No staff anywhere to ensure quiet is kept so didn't really enjoy it. It's a "spring break" college getaway feeling. Not like the many other spas I have been to that have the full package of serenity and relaxation, like Forena in Quebec. Disappointed. Only thing good was the treatment 8/10 and the restaurant 8.5/10. Won't be going back.

Would certainly not recommend, very poor communication and customer service. We booked a visit months before the Staph infection was reported to have contaminated all pools in 2022 and instead of emailing us in advance of this issue, they told us 48 hours before our visit that we can either cancel our trip or come for a visit where only a handful of saunas operational (no pools or any water-related spa treatments were working). Since we already had the trip booked at this point, we came (we would have cancelled otherwise) and the quality was not worth it without the other pool activities. They provided a gift card for a real visit with all amenities working which we were hoping to use for my partner's upcoming birthday, however the gift card expired a month before her birthday, and they refused to extend it. It makes no sense that said gift card should expire at any point (I paid for a full visit which was not provided), and they did not clearly announce the date the card expired to us in advance. Very disappointed and would certainly not recommend to those looking for a relaxing spa experience.

Honestly my sister and I deal with a lot in our lives and our mother bought us an expensive voucher for the spa to deal with the stress. At first it was a welcoming experience until we were met with our massage appointments. The people who run the appointments accidentally took someone else when my sister was supposed to go for her appointment. I am not sure how this even happens because you have to book the message so clearly the masseuse didn't even think to check to think they had the right person. They then told my sister her appointment had to be cut short because someone accidentally took hers! And then they proceed to give her a man when she requested a woman. My sister felt like it was the most rushed massage ever and had no effect what so ever. Overall, just made the whole experience awkward and uncomfortable. We then went to the front desk asking if there was anything they could do they said they can refund the message. But we came for a relaxing time not a refund. We booked this off work to come here. The masseuse comes down to talk to my sister and was extremely rude and try to blame her mistakes on my sister! In my opinion I'd be fire for that behaviour and that is the worst customer service l've ever experienced. This has not been enjoyable stay. Will definitely never come again. We were so uncomfortable in a place where we were supposed to feel full relaxation because of the staffs careless mistakes.

As with any spa there are pros and cons. The capacity is a bit of a turn off but luckily the day we went it wasn't too busy at all. I loved the Aufguss rituals were amazing, we did 3 different ones. The steamroom sucks when you compare it to the Scandinave Spa in Collingwood so I was disappointed there but only because that happens to be a favourite of mine. The layout was good. Restaurant is super expensive so be prepared. Overall good experience. I do wish the bathrooms had outlets for your own flatiron (not interested in using the ones at the spa, ewe)

We were really excited about our first visit to Thermea Whitby. It's only about 10 minutes from home...way closer than where we usually go. It was a little smaller than we thought it was going to be, but it was quite pretty and clean looking...there was a weird smell coming from close to where the restaurants were...kinda like a sewer smell. It was off-putting but it seemed to be isolated to that area. We visited on a Friday and were surprised it wasn't crowded at all, we had lots of room to enjoy the facilities and thoroughly enjoyed the complimentary rituals (tried them all!). I loved that the spa had designated "quiet areas", however this needs to be managed a little better. There were plenty of times when a group would get quite loud or start taking videos (for posting?) and this was pretty annoying. Our massage therapist was great (Sali), and we would be thrilled to have her do our treatments again next time. **Note: You will not be given your treatment receipt right away for insurance purposes, in fact we had to call for ours and then we still didn't receive them until 6 days after the service (Friday to Thursday). Now the restaurants...and please keep in mind that you are given a bracelet to charge items to your credit card so you don't actually receive a physical bill when you order anything. Le Resto was very expensive and took an extremely long time to get 2 burgers and a turkey sandwich...close to an hour. The food was "okay" but not worth the price...not even close. We didn't have any drinks...had our own water bottles, and it cost $110...which included an "automatic" 18% gratuity. When our server announced the gratuity, she explained 18% was automatic then offered to reduce it (which we didn't want to embarrass her so we left it), but I think Thermea should allow customers to decide if the service demands an 18% gratuity. Later in the afternoon, we decided to try Biergarden for a snack. We had 3 orders of churros. They were quite good and cost $40. What we didn't realize is that we were charged 18% gratuity again. In fact, we didn't find out about the gratuity until we received our emailed receipt of the transaction...the next day. At no time did the bartender mention this to us, like the server did at Le Resto. What makes this so surprising is that we stepped up to a counter and ordered the churros from a bartender, took them to a table outside, and then threw out our own garbage....deserving of 18%...?? Overall, we would recommend giving Thermea Whitby a try. They do need to work on a few things (we think). Next time, we will go in with our eyes open and our stomachs full...and ensure we know exactly what we're using our payment bracelets for.

On January 31, 2024, I made reservations for 2 for Sunday February 25, 2024 at 2:30pm. Upon arrival the disappointment set in. We struggled to find a parking spot, showing me that it was a very busy time to be at your Village. When we entered, we were told to scan our QR codes, and that was essentially the last of the assistance provided from staff. When I reserved, I specifically made reservations for a male and a female dressing room. Instead we were in a communal area with dressing rooms to the side. Once changed, we were left to figure things out. We had never been before and were unsure of what to do. We attempted to enter the Halo, Kabin and Aroma saunas, but were unable to. 2 of the 3 were jam packed, and the Halo had loud laughter and talking coming from it that we did not want to be part of. It took us almost an hour to get into any sauna, and none of them were quiet. We had no desire to enter the main sauna as when we finally did find someone to speak with, we were told it was a Yoga sauna. While walking around, we attempted to enter the A frame but there was no room. The Pergola had a few spots, but there was a large group of very loud people in there. We couldn't and didn't find the Kelo sauna. The hot tubs were accessible for standing room only, and when we did get in to stand, it was obnoxious, as a group was on the top level, holding a loud party type conversation with the group in the lower level by the waterfalls. Cellular phones with people taking pictures and videos were everywhere. I have since seen a video of a group of younger girls recording what can only be compared to a Girls Gone Wild audition on Spring break. I also made reservation for the Kalla pool. We discovered that half of it was under construction. The place was full. My partner was allowed access. but when I attempted, the system showed that it was at capacity and I had to wait a full 20 minutes with a line forming behind me, while listening to the uproar of talk and laughter from within. When I did enter, I personally saw others being admitted through an "Authorized personnel only" door. I had to evacuate the pool after mere minutes as something in the water irritated my skin and I broke out into full body hives. The Therma Village is advertised as a relaxing escape, yet there was nothing relaxing about it. I left more angry and stressed than I was before I arrived. I did not bother to speak with the staff at the towel exchange to voice my concerns, and the one person I dealt with obviously hated her job. I also shouldn't have had to say anything as the noise was obvious. The whole experience was a stress inducing one. It was obvious from the crowd and noise that it was overbooked, and there was no enforcement of rules. This is a very poorly maintained facility and my review reflects our time there. It has frankly taken me 24 hours to form the words I had to say while staying calm. There is no excuse for what we experienced yesterday. ALmost $400 wasted and needing to find a better spa to relax at.

Spa was really relaxing and clean, used mostly the sauna, cold plunge and relaxation areas. Food is in the café was good, overpriced for what they give you though. Service staff were all helpful and good - no complaints. Booked and intensive massage which I wouldn't get back there for. It was just ok but definitely not what you find at other places for $175.00/hr, it's also been over 2 weeks since my visit and they still haven't sent me the RMT receipt which they said would take 1-5 days after the appointment for RMT sign off - so waiting on hold over 15 min a second time and their phone lines are extremely SLOW.

This was a very lovely evening spent with friends and I enjoyed the standard spa offerings. However, this is not a place to have a meal or drinks but rather enjoy the health and relaxation benefits of the pools, saunas, steam rooms and rest areas. I agree with most of the other reviews that food (both quality and prices) were very disappointing. VERY overpriced for the quality and service that you get. The generous gratuity is included along with another service charge which seems a bit much considering long wait times. The food was very subpar in both venues but in particular the Biergarden was just awful. The "charcuterie board" was like some scraps pulled together out of one's fridge with very low quality wine offerings. I was able to get a quality glass of wine at Le Resto for $25. I guess that is to be expected but based on the price I already paid to enter the facility I felt a bit robbed. Besides a funny sewage smell here and there (I agree with the other reviewer on that one) the spa is worth visiting. The staff work hard and are very friendly. I would definitely fill up on food either before or after visiting the spa to avoid frustration.

it seemed pretty cool.. we were only there to check the facility out in hopes of buying a gift card for an interested family member. unfortunately we were unaware that the only available form of payment was credit.. weird! ive never been to a cashless place before... i dont use a credit card but they ended up sending us to a nearby grocery store to purchase prepaid visa cards to buy our gift card with instead.. still very strange but no big deal. unfortunately when we returned different staff were available and were "unsure" whether the prepaid cards would work. i explained our situation and they believed the cards could be used, but not to their full amounts in lieu of a potential service fee.. they ended up charging us our $200 of prepaid cards for two separate $75 gift cards. we were too late to really check out anything by then but what we saw seemed nice, a beautifully constructed sweat lodge, gardens, and sheltered fire pits. obviously i cant review the full details of the spa, but just be aware in case you don't use credit!!!