nate w.
Yelp
so, I recently had a frustrating experience with Third Drawer Down while trying to purchase a gift for a friend. The item I wanted didn't include dimensions, so I reached out via email and phone to get this essential information.
Initially, I called and was transferred multiple times, eventually providing my number for a callback that never came. After waiting three days without a response, I emailed again but received no reply. I decided to give it some time over the weekend and tried again the following week. Finally, someone provided the dimensions, and I went ahead with the purchase.
However, after a week and a half without any shipping updates, I emailed for an update since I had already been charged. I received vague communication indicating that someone would follow up, but no one did.
After another follow-up, I requested a refund if shipping details weren't forthcoming. I received a refund shortly after, but again, with no further communication from the company.
Overall, my experience with Third Drawer Down has been extremely disappointing. The lack of customer service and communication throughout the process has left me feeling frustrated. I do not recommend this company--it's best to steer clear.