GC
Google
This is a great hostel with an amazing view, the staff are all great, and the owner is thankfully an ethical person. Unfortunately, there were bed bug(s) in 2 of 3 private rooms we stayed in, and I feel that other travellers should be able to make an informed choice.
We booked the Tejo twin room. Before we used the room, I saw a bed bug on a pillow, so we were upgraded to the Saudade double room. We saw the Tejo room being treated the next day. We had a great stay in the Saudade room for a couple nights.
The Saudade room was no longer available so we then moved to the Pessoa twin room. Overnight, I was bitten 10 times under the sheets. When I informed them, the staff and owner were genuinely fantastic in their response, and refunded me for that night before I even asked.
I feel conflicted posting this because of the great treatment from the staff and owner, I did not even receive such ethical treatment from a hotel in Lisbon 2X the price. In the end, I would want to know if an accommodation recently had bed bugs.