S Y.
Yelp
Great pastries, horrible service, mediocre cake base, good ganache, terrible hot chocolate, decent chocolates, but mostly fillings.
Pastries--love double baked almond croissant, pain au chocolat, brioche and orange blossom brioche. Turns out, have to order ahead for brioche
Service--many experiences by friends, family and me of rude, arrogant treatment. Missing and mixed up orders. Today, I was coldly asked what I was waiting for (hot chocolate), informed I did not order, ignored while I held out my receipt, informed I did not order almond milk (I did). Drink was sullenly served, and I had to ask to confirm it had almond milk (health issue). No apology or admission of error. In the end, the drink was small (I asked for regular) and thin. A little better than machine hot chocolate. Much better at Blenz.
Cake base/ganache-- Love passionfruit, raspberry and manjari chocolate. Fillings are yummy and ganache is rich but not heavy. BUT the actual cake part is terrible, grainy and dry.
Multiple family members have experienced condescension and scolding from staff, not to mention mixed up orders (including an entire cake missing). Beginning to wonder if it's race or class based (Asians, working/professional class). We're all thinking of boycotting. Need to find comparable pastries/brioche somewhere, though.
Chocolates--very good, but years ago, like everyone else, they started reducing the portion of chocolate to filling. So you're getting mostly filling coated in chocolate. Nowadays, I just buy straight chocolate, no filling from most places.