Thomas Hobbs Florist

I have always been a big fan of your store and have purchased your flowers for many special occasions over the years. I even told my husband that if he ever buys me flowers, they should be from you. Recently, he called the store and asked for a white rose arrangement. When we came to pick it up, it was simply 12 white roses with no greenery or arrangement — just wrapped, exactly like the ones displayed for sale in the store. I understand he may not have specifically requested a styled arrangement, but some customer service guidance or suggestion would have been appreciated. Otherwise, it feels difficult to justify paying a premium price for what looks like a grocery-store style bouquet with a Thomas Hobbs sticker on it. A similar situation happened last year. I pre-ordered three bouquets — two at $150 and one at $250 — and clearly mentioned they were all going to the same recipient. I specifically asked that they be designed differently in color and style so they wouldn’t look the same. I even selected the wrapping paper colors. However, when I arrived for pickup, the bouquets were essentially identical, just wrapped in different paper. I didn’t argue at the time, but I did mention it and was given a discount. I’m not sure what has changed recently. I remember an Asian gentleman who used to design my arrangements, and his work was truly beautiful and unique. Lately, the designs feel much more standard — like an average flower shop — and not as distinctive or impressive as before. I understand you may be very busy but the level of creativity and attention to detail that once set you apart seems to be missing. I’ve also noticed that other customers don’t always look particularly happy when leaving the shop.

first time buying from this store! costed me about $112 for both bouquets which i think is a bit on the pricier side for how many flowers and greens you get, hence the 4 stars. however the florist was extremely kind and helpful in terms of her reccomendations for which flowers to pick for my specific occasion. lovely japanese lady and overall experience was very welcoming and attentive ❤️ will be back

I used to have a plant that was thriving, but it was in a plastic pot. So, I brought it to this store, hoping to get a new pot with the help of the staff. The staff recommended a white pot, but it didn’t have drainage holes. I asked if that would be bad for my plant, and she assured me it wouldn’t be a problem. In the end, she charged me $55. After bringing it home, within a week, my plant started looking weak, and its leaves turned yellow. With no other option, I went back to the original plant store where I had bought it for help. They told me that the plant couldn’t breathe properly and that its roots were buried too shallowly in the soil. What I want to share is that while this store looks beautiful, the staff is not professional. This is the second time I’ve had issues with plants here.

Came in the other day to buy flowers. I wanted a custom bouquet but the girl said they charge a minimum of $40 dollars. I was hesitant as that's quite expensive for a bouquet but I just said okay as I was already there and I understand that fresh flowers must be expensive. If I had known what I was getting I would have not paid nearly as much. Anyway, the bouquet took around 15 minutes to put together which is fine. When I looked at the finished product, there was exactly 3 roses and 2 flowers that hadn't bloomed yet and the rest were greens. A shitty bouquet is what it was. Embarassing honestly. I was charged $44 including tax. I was incredibly dissapointed and honestly frustrated. Don't go here unless you want to break your wallet for a tiny little pathetic bouquet. No wonder it's so quiet all the time in there. This isn't even my first time either. I used to go here to get flowers on special occasions for friends and family but I think they changed owners so that's why it's so damn expensive.

Today my mom and I visited my favorite flower shop after returning from abroad. We were slowly walking to the fridge area when a short black-haired Asian staff member wearing glasses rushed a customer directly in front of us, acting as if we were completely invisible. It was incredibly rude, reckless, and disrespectful. I’m extremely disappointed and will not be coming back.

This place has a really nice atmosphere from outside to inside. I come here yearly to purchase flowers for recurring occasions and perhaps once in a blue moon if I am in the area, and every time they never fail to disappoint with the quality of flowers. I usually get a bouquet of roses, and they will stay blooming for well over 3-4 weeks. Service is always great, especially with the blond lady there. She makes sure to greet everyone with a sweet smile even though it might be hectic before your turn. One time, I went there when it was almost time for closing, and she still helped me with what I needed. If you walk in, sometimes you do have to wait a bit while they are helping other customers, but what they have there helps with the wait and think about what you are looking for. The location of this store is also great as you can browse other stores to kill time while you wait. 10/10 would come by again

This is the best florist in town the make my bouquet in less than 10 minutes exactly the colours and the style I wanted plus the staff was very nice and friendly

It has taken me so long so write this post but Thomas Hobbs did the flowers for our wedding and I had an incredible experience. The designer, Chelsee, supported me with a ton of the process, from helping me with my color scheme to hand crafting some of the most beautiful arrangements that were the center piece of the ceremony and the reception (photos attached). The bouquets were personalized in a way that made me feel so special and depicted exactly what I wanted. I would highly recommend Thomas Hobbs for future weddings!!

Helped me out by delivering a beautiful bouquet on very short notice for Mothers Day. Couldn't have been nicer!

Beautiful store and lovely arrangements. They have a sign where no photos allowed inside. They had a beautiful light tree display inside the shop. It makes it look magical in there. Array a gorgeous flowers and smells so good too.

I just went to their annual anniversary sale last weekend for the first time. It was pretty much the most beautiful Christmas set up I've ever seen. How they manage to do so much Christmas in a small space is beyond me. Every corner was decorated differently and yet they somehow manage to make it all come together so beautifully. It's worth a visit for the 20% off as well! The staff are lovely. All of them are so friendly and knowledgeable. I noticed another customer greeted by name (Mrs so and so) and hugged, and asked how her orchids were doing. The old lady seemed so pleased. It's a nice touch to have such fantastic customer service. Correction, it's imperative to have great customer service and this place delivers on that. Thomas Hobbs Florist is without doubt the most prestigious and best flower show in The Lower Mainland. I can't say enough about their quality and the beauty of their arrangements. I don't buy flowers anywhere else as nothing is as elegant, long lasting and worth my hard earned dollar. Even their orchids last months longer than orchids that I've been gifted from other reputable florists. The owner, Helen, is a bit shy and very pretty. She knows a lot about flowers and has such an eye for detail. Her vision for the shop is very clear and she's an impressive business woman.

Great selection of gorgeous flowers! The young woman helping us was very patient and detailed-oriented, and clearly passionate about her work. We were looking to make a custom bouquet for a young actor in the musical "Into the Woods", and she managed to find the perfect pairings of flowers and branches. I saw many bouquets at the musical, but none as on-theme as mine! $60 I believe for the bouquet (wish I had taken a photo!). Will be back for special occasions.

They did my wedding flowers and I had a small budget. I was treated like I was spending a million. I was consulted, given options and listened to. I had a lovely time and thoroughly enjoyed the experience. I got compliments from multiple women and men about the flowers.

Absolutely love this place! Definitely far from where I live, definitely pricy BUT definitely worth it! Always beautiful selection of flowers and great customer service! Thank you TH for my gorgeous planter:)

Stopped by Thomas Hobbs yesterday to pick up some flowers for my home. As usual the staff greeted me with warm smiles and "hello''s" on entering the shop which made me feel welcome as I browsed the beautiful shop that has been decorated for Christmas. Truly breathtaking! My eyes were drawn to the giant archway of greens, berries and twigs at the entrance, a stunning upside down tree in the window ladened with gorgeous ornaments, the sweep of green boughs up the staircase but also to the smaller details throughout the shop. You really must stop by and see for yourself .....it really is a feast for the senses and my description doesn't captured all of the magic. By the way, I chose an arrangement of pink blush orchids in a gold vase that now looks lovely on my dining table.

They wouldn't even consider a local delivery in that area unless one spent $60 plus delivery when calling in by phone. They penalize people calling in orders over the phone.

A friend ordered us some flowers from Thomas Hobbs for Christmas, he contacted us before hand, December 14th and asked what the best delivery time would be. We told him Monday morning December 21th. We received a call on the following Saturday, December 19th, from the florist, they left a message. Of course we were not home. Then on Sunday , December 20th, they called us to ask about a time for delivery. We told them Monday morning December 21st, anytime before 12:30. The woman said they couldn't deliver on Monday Morning. We said our friend said that would be the delivery time when he ordered the flowers for us. She implied that the delivery was our problem because we did not have a concierge! Then she told us to clear a whole day for the delivery of the flowers. We told her we couldn't. She said she would call her boss and get back to us. An hour later she calls us back and says they can't deliver the flowers on Monday December 21st. and that we need to free up a different day. We said we couldn't we were busy and said you told our friend it would be delivered on Monday morning. She said they could deliver our Christmas flowers a week after Christmas! She told us to clear a different day and call us back to let us know if you want the flowers or if you want to cancel! We couldn't believe the way we were treated and the fact that they took the order for our Christmas flowers then decided to cancel on us a few days before Christmas! I would not recommend Thomas Hobbs!

I don't want to know what extravagant price was paid for my flowers. They came in a beautiful pot; not tacky like so many florists use. Exotic rose, lilies, orchids and others whose name I don't know. I've had them for two days now and they still look freshly picked. I can't stop looking at them. Any long stemmed ones would already be getting old; these are huge and beautiful and if I could be in love with flowers, I would choose these. :) I put them on my balcony at night in hopes that they will last longer. These are nicer than any flowers I've ever received, nicer than wedding, graduation, you name it. Imagine your favourite long stemmed flowers but carefully arranged in a beautiful pot so that they'd last longer. If you want to capture anyone's heart, go here but with a steep price I imagine. :) I will never forget them, and these weren't even a romantic gift.

Simply put, this is the best florist I've ever used. I've used a bunch of them. I am always getting myself into trouble and having to buy flowers to get myself out of the dog house. I do not know how many times I ordered flowers from them. Every single time, they came through with such a beautiful creation. These are large substantial arrangements. Comparing Thomas Hobbs to FTD would be like comparing the San Francisco Giants to the Bluefield Blue Jays. In Vancouver, if you ever need a very special flower arrangement, you can't go wrong with Thomas Hobbs. I also like their online ordering system. It is based on what types of flowers you are looking to send and how much wish to spend. I did not know just how special they were until I moved back to San Francisco and started looking for a florist of similar quality here. For some reason, most of the nicer florist here think it is some kind of sin to allow ordering on-line. As if there creativity is stunted by accepting orders on-line.

Truthfully I am not the type of girl whom expects her man to bring her flowers, I am not that traditional, however, walking into this store it made me want to be traditional and have a really nice classy bouquet...damn you for making me girly *raises first in the air.* The minute you walk in you're overwhelmed by the lovely fragrance of flowers and the layout of the store seems as though you're walking into a story book. The flowers are really pricey, even for singles, however, this is like the Holt Renfrew of flowers.

Flowers and arrangements are great, service is horrible. Every order is screwed up one way or the other or not ready on time

Flower are assorted and the bouquets are lovely, but first impressions last and the lady who helped me was not pleasant to work with at all. People can be proud of their craft, but don't have to be rude about it.

I was in the shop for small bouquet, the shop assistant is not welcoming perhaps because I was not buying a lot. When she makes suggestions, it's not very genuine. It's a good location so I keep returning to this shop. Overall it has always been okay experience.

A lovely floral decor shop. There is always something new and unique every time I go in. I recently purchased a dozen giant pinecones for our home and I was so pleased to receive a phone call from Maureen that she had found three extra's. This shop definitely goes above and beyond for customers and they take great care in remembering what clients like and/or are looking for. The yearly Christmas sale is fabulous!

This place is BEAUTIFUL. Filled to the brim with lovely flower arrangements, beautiful trinkets and gifts, and it smells AMAZING in here. The staff also were super helpful and friendly. The building itself is super cute with a beautiful red front door... I love it here.

Beautiful store! Last minute bouquets were beyond expectation, Staff were very helpful. Will definitely return.

Here are the pros: They really do have a selection worth seeing; their roses are the absolute largest of any store I've been to in Vancouver thus far. Their staff are knowledgeable, friendly, and helpful. Their arrangements are crafted beautifully and they seem to handle and care for the flowers well. Considering their prices, I wish the following was not the case: They have a hard time following instructions for delivery orders. Often things will be forgotten, such as requests for a packet of flower food for the water change in vase arrangements; even when you go down in person, they do not always select choice stems; whether the arrangement should be wrapped or in a vase; or even updated addresses. TLDR; Out of 5 times that I have been there in the past 8 months, only 1 time has gone without a bump. As soon as I find a new florist that carries roses of the same caliber, I will discontinue bringing my business here. For the price you pay, these mistakes should not be something you need to expect.

Beautiful flowers but very bad customer service. The assistant rushed me to choose the flowers for my bouquet and started helping the next customer without giving me a chance to even tell her that I would pick up the bouquet at a later time. When I finally got the chance to cut in on their conversation the assistant seemed annoyed and yelled to her team, "she changed her mind" which made me really uncomfortable. It was a beautiful bouquet but for the same price I have seen way better wrapping.

There is no doubt, Thomas Hobbs, Florist on West 41st is the finest florist in town. Many have worked hard to copy his style, however, there is only one in town who can create these fantastic flower arrangements like nobody else.

I wanted fresh flowers as a table centre for a dinner party we were having. I found these people on the net, there bouquet was just what I asked for, full of beautiful vibrant colour. It wasn't cheap but it was truly worth it it added just that something to make the party spectacular. my guests even commented on how beautiful it was. I would have no hesitation recommending Thomas Hobbes or going back there again soon for another bouquet.