Hyatt Centric Playa del Carmen

Alejandro and Roberto at the front really went above and beyond to make my experience special. I am celebrating my birthday and they surprising me with a nice birthday set up in my room and recommended some really fantastic restaurants and help arrange taxis. I’ve never had service like that before. The day was fantastic, and the location was great as well. It can get a bit noisy at night in some rooms, but they provide earplugs. The rooms were very clean and freshly renovated.

The rooftop infinity pool and adjacent restaurant are amazing and the world class service of the staff is even better. Chuc, Pilav and supervisor Emiliano of the rooftop restaurant were all so friendly and caring and continually went out of their way to ensure we were constantly enjoying our time and family celebration. Couldn’t ask for a more pleasant and lovely experience. And the food was consistently excellent and delicious.

Room was moldy. Half of the restaurants were closed or very limited hours. Food was limited. Service was outstanding. Pools were great. Fun place and worth the money. Just need to step it up a bit.

We spent a lovely afternoon on the rooftop with day passes and it was absolutely perfect. The roof top was not crowded (it got busier later but didn’t feel “busy” because of plenty of space in between so each bed is kinda private). There was no roudy partiers (thank goodness); mostly friends, families, couples and pretty chill. There’s music playing - just enough energy so you wouldn’t fall asleep but also quiet enough to carry on conversations without having to shout. The view is beautiful to the right side, and the pool runs all the way around. The menu is really big with many options (finger foods to burgers to pasta or seafood), and taste was good (not the pizza - not worth it). Drinks are good too. Our server (Ravi) was very attentive and friendly (I feel like he so wanted to just hang out with us 🫣😅). When we were leaving to the elevators, he came to us to say goodbye again. 10 out of 10. One note for the day passes: I think it’s 500 pesos in week days but 850 on weekends. My friend negotiated down a bit for the weekend rate and all towards consumption. Well worth it. Usually I took nicer photos but I got too hungry so we ate most of the food before taking the photos (oops).

Visit at Hyatt Centric August 2025.||The staff at Hyatt Centric went above and beyond to provide us with the very best service. Especially:|Maricel, Yolanda, Elisa, Joel, Juan Carlos, Alex, Alfie, Ana, Meyli, Pablo, Francisco, Jorge, and Roberto!|Also, their recommendations and their attention to detail were more than we have received from any hotel-ever! From Bejing to Dubai, we have never had such excellent service! |Mari was especially professional and attentive going above and beyond!||Breakfast every morning at the Beach House was exceptional.||Thank you for making our trip so wonderful. We will be back!

Everything about this hotel was amazing! Everyone we encountered was very sweet and accommodating they truly make you feel comfortable and welcomed. Javier is the best bartender/pool guy/helper ever. JC, Luis, Alex and Francisco treated us like family. Front desk people were very informative about things to do in or around the area. Both hotels are in a perfect location and only 2 blocks from each other.

We stayed here when it was The Thompson and it felt like a VERY different property. The service was much more attentive and accommodating. This most recent trip (since the switch to The Hyatt Centric), it feels like the staff is being bothered when we made a request. Also, the upkeep of the hotel has gone WAY down. The pool furniture is worn and raggedy and the pool bar is broken and pieces are about to fall into the pool. The entire property is not being taken care of and it’s obvious. Lightbulbs were out in the room. They need major intervention. It seems like they are only focused on day parties and quick business via social media with selling day passes.

We came here to celebrate my husbands birthday. The bartenders JC and Francisco were awesome! They made amazing drinks! We'll be back to celebrate mine!