Thon Hotel Polar

A decent city hotel with perfectly adequate, if slightly small, rooms. No views to speak of, sadly. Breakfast was fabulous! The hotel doesn't have a bar per se, although one can order a limites range of drinks at Reception. It is attached to a separate restaurant (Egon, Tromsø) where you can have an evening meal if you don't want to leave the area. The staff were lovely and helped escalate this hotel to a little gem.

Great central location. Quiet,|. Individual duvets. Fantastic breakfast. Staff very helpful. Very good shower. Kettle. Good lighting|Only drawback. Our room had 2 structural columns, a standard size double bed and window lacking any view

Stayed here in December 2024 as a couple. About 15 minutes drive from Tromso Airport and right within the City Centre where you can walk around to various restaurants, malls, shopping centers, sightseeing pickups etc. We reached by flight towards late night and were able to easily take the Airport Bus which dropped us at a 2 min walk from the hotel with heavy bags in the snow. The bus stop was right near the Scandic hotel. Check-in was quick and we were then allotted a room. We had opted for a Standard Double Room which was allotted on the second floor.||A nice, clean, compact room with a very compact sized bathroom and toiletries (toilet paper, towels, napkins and shampoo, body wash, and other amenities). The shower area was extremely small. The daily housekeeping/replenishment was really lousy for the 3N we stayed and the rooms were never cleaned properly till late evening. Had to ask multiple times after which they only changed the towels and the person was also rude. We also complained at the reception for which they said they were short staffed or did not have new towels ready and were awaiting them from their sister concern Thon hotel from across the street late evening. Definitely do not expect this kind of service for the price we paid which was approx. EUR220 per night.||Since it was almost midst of winter in Norway, we did need the heater, but could also open the window at times and the room was just about comfortable. It was snowy and rainy in Tromso at that time. We could easily reach all the tour pickup points, grocery stores, shops at a few minutes walk. Buffet Breakfast was really amazing, with a good spread and great taste, did get crowded at times.||Overall, a decent stay and may recommend staying here as this hotel was just perfectly centrally located, decent rooms and bathrooms, nice breakfast but was extremely overpriced for the services provided and not value for money! Thank you Thon Hotel Polar for the stay and hope you can make these improvements mentioned on the service, housekeeping and may reconsider a stay here again!

We stayed at Thon Hotel Polar for one night at the beginning and then again at the end of our trip to Uloybukta, and overall, it was a convenient and comfortable place to land.||The location is ideal—right in the heart of Tromsø—making it easy to explore the city’s shops and restaurants, which we really enjoyed. That said, winter storms and heavy snow made walking around a bit challenging, especially with some sidewalks and streets not fully shoveled. Be sure to bring proper footwear and take your time navigating the icy conditions.||Inside, the hotel was warm and welcoming. The breakfast spread was terrific—a real standout with lots of variety and fresh, tasty options. We also appreciated the lovely views from the 6th floor, even though we didn’t catch the Northern Lights.||One area that could use improvement was the front desk staff, who weren’t as friendly or helpful as we expected. While our stays were short, first and last impressions matter, and a warmer welcome would have made a difference.||All in all, Thon Hotel Polar is a little pricey but a good choice for a short stay in Tromsø, especially if you’re heading to or from other Arctic adventures like Uloybukta.

This hotel should be a four star, not a three star, and if it isn’t the number one in Tromsø i would be surprised. Firdt, the staff: everything you would expect and more. Helpful, kind, polite, knowledgeable, and goes the extra mile for example, when i was leaving very early on my check out morning, and would miss the breakfast, the reception staff inquired if they could make up a breakfast box for me. Wow! I didnt have to ask, they just offered. And when my key failed to work, another was produced immediately, literally within seconds. The staff person even gave me his direct line, sothat if this happened agon, i could call him and he could come to me, rather than me having to come to reception to him. |Second, the rooms. I only had one room a superior double, but i did peek into a couple of oyhers as they were being cleaned and they appeared uniformly well appointed. Housekeeping was friendly and asked me if there were anything specific i needed, when i saw them in the hallway. Again, going out of their way to help. My room was large, even by US standards, when tend to find Europen hotel rooms pokey. I was on the ninth floor with views of downtown and the Dom Kirche, and the snow covered mountains beyond. Gorgeous at night! And the windows opened, hallelujah, so i could let in that beautiful, clean Arctic air! The bed was wonderful, the duvet just right, and the tv easy to figure out. Bathroom toiletries were luscious and nicely scented (very unisex) and the hot water was hot and abundant. The towels were good, and absorbent. They were not bath sheets, which i prefer, but i have not found bath sheets in any truly Europen lodgings. The bathrobe was roomy and comfy too!|Lighting in the room was what you would want, some near the bed head, one at the desk area, and overheads available in room and hallway. Ample closet space. Real hangers, and plenty of them. Places for luggage as well as the myriad of things people bring with them on holiday. |Third, the breakfast buffet, which is included in the room price. A nicely appointed dining roomwith free seating and a mouthwatering array of foods. Service was from 6-10 weekdays and. 8-11 on weekends, which makes a lot of sense. I dislike buffets which stop early so you have to get up and ready sooner than you might wish to. The food begins with a choice of cereals and yoghurts with dried fruit and nuts and again, they had plain yoghurt, not those sugary prepackaged things i have seen elsewhere. There was chia pudding as well, a selection of juices, and carafes of water. There was an entire section devoted to lactose free yoghurt and gluten free baked good with a dedicated gluten free toaster. I am not gluten free, but have friends who are, and this was remarkable attention to detail. On the cold buffet one had a choice of at least three different types of bread with various grains and seeds, and gorgeous real butter. Several types of jams were also on offer, as well as fresh fruit including apples, pears and grapes. Salad leaves, tomatoes, cucumbers and several sorts of spreads including taramosalata, chutneys, and pickled vegetables, were presented. Sliced ham, proscioutto, and lox (salmon) was next, along with a few different cheeses. If you still had room, the hot buffet offered sort of a Nordic take on a full English: baked beans in tomato sauce, grilled tomatoes, scrambled eggs, hard boiled eggs, a kind of liver loaf that reminded me of scrapple, meatballs made with chicken but seasoned like sausage, sausages, sautéed mushrooms, broiled cauliflower florets, broccoli florets in sauce, pre made cheese omelette tray bake, and i think that was all. Oh yes, they had something resembling a cross between grits and hot oatmeal and i cant remember what it was called. Two trays of croissants and pastries rounded out the offerings.||I could not have moved if i ate everything, but i was there for five mornings, so was able to sample almost everything. A coffee and tea station was also presented, with teapots to make a good and proper brew. ||The staff here as everywhere else in this hotel was attentive and cheerful. ||I honestly cannot fault this hotel. It is excellent, and when i visit Tromsø again, which i intend to, I shall book in there for sure.

We were told (not asked) that we were moved from Thon Hotel Tromso and we didn't received the same amenities that we were promised at the other hotel (slippers, speaker, iron and ironing board, they took the bathrobes the second day and didn't bring others). We asked for slippers and they said that they don't have any. I think that when you promise something you need to provide it or at least let the person know and apologise for the inconvenience.

Kudos to the staff for dealing with such a busy lobby and so many travelers, ourselves included, during peak Northern Lights season. We like the Thon chain, and this room was simple but nicely appointed and the breakfast buffet was great. That said, we discovered close to midnight that the drain in the shower was clogged and water flooded the bathroom while my wife tried to shower. (I was already asleep.) Since it was so late, she ended up running downstairs to the gym and grabbed a bunch of towels to dry the floor, which left the bathroom unusable for most of the night. I reported the disaster to the front desk the following morning and the well-intentioned manager offered us another room to use for showering. By then, however, we didn't have enough time to move rooms and make it to the airport. We traveled to Oslo the next day, to another Thon hotel, which turned out to be fine: a good value, a nice room, and no flood!

I was going to give this hotel 1 star because it is awful but although it is not good at all, it is better than the Thon Hotel Tromso over the road; hence 2 stars. |As a chain, Thon really is so budget. This hotel has tatty carpets in the corridor that were coming up in places and the rooms definitely need a refresh. My issue, as with the other Thon in Tromso is that we paid for a superior room - the pictures on the website and app look nice and even show a lounge area in the room. Don’t be fooled though, Thon’s definition of superior though isn’t the room size, it turns out it is a small standard room that they have put dressing gowns in and a coffee machine - wow, that’s worth the extra money and in my opinion is bordering on fraudulent with the pictures of superior rooms they show. When I queried this with customer services the woman who dealt with my issue was extremely rude: This hotel chain doesn’t care! My advice is stay in the scandic or radisson in Tromso or pretty much anywhere else. This room was not worth the money- if you know premier inn, then this is worse than that and probably comparable to ibis budget. Lots of people praise the breakfast- it’s not that great and is a bit of a holiday camp ‘bun fight’! We will not be using Thon again.