Thon Hotel Polar

Room and bath room are spacious with kettle for making tea coffee in room. Which is good for cold wet weather in tromso this year. I also love that they have a lounge where you can rest and chill with coffee and tea provided all day. Location is superb , close proximity to the cathedral, restaurant and shopping Staff were also helpful assisting us with restaurant reservation. As the ones we visited are all fully booked. Thank you to all lovely staff at front desk.

We stayed here 3rd-7th January 2025 and stayed in room 439. The room is a decent size and plenty of room. It was lovely and warm and you could open the window if you liked. Bed was lovely and we slept well. It’s in a perfect location to the supermarket, Hard Rock Cafe, McDonalds, the harbour. Great selection at breakfast. If I was to come to Tromso again I would stay in this hotel.

Exceeded our expectations!|I had never stayed in any Thon hotel before this. Frankly, I did not have very high expectations from this hotel. But the 4 nights we stayed here during our 2 weeks long Nordic countries trip turned out to be the most comfortable and memorable. Location perfect city centre, staff (I would make a special mention of Nathan) welcomed us warmly in the snowy evening with all the small tips to make the best use of our stay. Buffet breakfast just great spread and spacious dining area. I had the top floor room, and it is worth the premium. Housekeeping was also good and on time. I will definitely repeat my stay here if ever I visit Tromso again. See the pics of my room view.

We booked a Business Room, which was honestly shocking and very disappointing. While the room was spacious, it had many serious flaws. Calling it a “Business Room” is misleading when the view is just the wall of a neighboring building, the floor is damaged, and the room was clearly not properly cleaned. We found a large amount of long hair in the shower cabin and scattered throughout the room. In the toilet, there was also hair and dried urine — extremely unhygienic and unacceptable. This was one of the worst room conditions we have ever experienced. Unfortunately, we could not change rooms because the hotel was fully booked. We were offered a 50% discount, but even at half price, the condition of the room was still unacceptable. We had no choice but to stay the night in this unpleasant room, which is not what you expect when spending your holidays. The hotel clearly needs to reassess its room standards, improve housekeeping control, and carry out overdue renovation work. The price is definitely not justified. For future trips to Tromsø, we will only book Thon Hotel Tromsø, where we have had excellent experiences. Sadly, Thon Hotel Polar did not meet expectations at all.

I stayed at Thon Polar for 5 nights with my 2 daughters and my friend and her son. Our room was lovely in size. It had a small extra kinda room with a double bed and tv. And the main area had a double bed, tv and two chairs and a small table. I found it cold the first night. The desk did tell me the next day where the radiator was. I was looking at the a/c unit. It warmed up nicely after that. I asked for extra duvets and it was no trouble. The reception staff were superb. Extremely friendly and helpful. Hans Christian and I think Nathan( I'm sorry I have forgotten) were great. Lots of information on buses. Places to visit etc.|The location of the hotel is good. Very central. Lots of places to eat. Some shops. 7 elevens everywhere and Mcdonalds. Bus access is simple aswell.|I didn't use the gym in the hotel, however rhe kids did. They seemed to like it. It is just small. Breakfast was ok. However I did miss not having fried eggs. And for 2 days there was no bacon. But there is a decent choice. |The only con for me reallywas the lack of housekeeping. Our room wasn't swept or the beds made daily. And some days the dirty tea cups and glasses weren't taken out the room and replaced with clean ones. I just put them outside my door to be taken away. Onedau clean towels were left in a clear bin bag on our outside door handle. But I would on the whole stay there again. Due to the reception staff and location.|The Egon restaurant next door which is accessible via the reception was quite nice.

On the day I left the hotel (28th Dec), I asked one of the staffs where a post was because I wanted to send a postcard to Japan. It was Sunday, and most office closed and he didn’t know where a post is. However he said he would send it instead of me! And today, I received the postcard. I really appreciate it! I do recommend this hotel to stay!

I stayed at Thon Polar Hotel Tromsø for 5 nights (18–23 December) and had a fantastic experience. The location alone makes it exceptional — just a few steps from the city centre, with Tromsø Cathedral less than a 3-minute walk away. Everything you need is literally a stone’s throw from the hotel.||The breakfast was excellent, with great variety and more than enough choice to start the day well. We were also pleasantly surprised with a complimentary upgrade to a very spacious room. It was far larger than needed for two adults, but we absolutely loved it and truly appreciated the gesture.||Our return flight was at 6 a.m., so we had to check out around 3 a.m. The receptionist kindly offered us a free takeaway breakfast (fruit, sandwich, and orange juice) to bring to the airport, which was a thoughtful and much-appreciated touch.||Nothing to complain about at all ! An awesome hotel with excellent service.

Very central, well located, well maintained. The room was spacious and the beds were very comfortable. The breakfast was impressive. The staff were always attentive.|It has a games room with a coffee machine and a small gym. From inside the hotel, there is a door leading to the Egon restaurant.|Very good value for money.

I had high hopes for my stay at Hotel Thon, but from the moment I stepped into the lobby, it became clear this was going to be a frustrating experience. My interaction with the front desk immediately set the tone for a less-than-welcoming stay. The woman at the front desk was shockingly snobby and dismissive when I requested a room on a higher floor. I understand that availability can sometimes be limited, but her attitude made it seem like I was asking for the moon. Instead of politely explaining the situation or offering alternatives, she brushed me off with a condescending smirk and curt responses. Her demeanor gave me the distinct impression that my presence was an inconvenience rather than a paying guest seeking reasonable accommodation. A little professionalism and hospitality would have gone a long way here, but apparently, that's too much to expect. Unfortunately, things did not improve once I entered my room. I've stayed in plenty of small hotel rooms before, but this was on a whole different level--claustrophobic and cramped to the point of absurdity. If I stood in the center and stretched out my arms, I could practically touch both walls. There was hardly any space to place my luggage without tripping over it every time I moved. To make matters worse, the room was far from clean. Dust clung to the corners of the room and the surfaces looked like they hadn't been wiped down in weeks. The bathroom was particularly unpleasant--grime around the sink, mold in the shower corners, and a lingering smell of mildew that no amount of ventilation could clear. It's astonishing that a hotel of this supposed caliber doesn't take the most basic steps to maintain cleanliness. The linens on the bed didn't inspire much confidence either. Though they looked somewhat clean at first glance, closer inspection revealed faint stains that left me questioning when they were last laundered. The mattress was thin and uncomfortable, and I woke up feeling like I'd slept on a wooden bench. This entire experience was disappointing and frustrating, especially considering the price point. The combination of rude staff, dirty rooms, and absurdly small accommodations makes Hotel Thon one of the worst hotel stays I've had in recent memory. It's clear that guest comfort and satisfaction are not priorities here. If you're looking for a pleasant and hassle-free experience, I would strongly advise you to look elsewhere. You can certainly find much better options at this price range where you'll be treated with respect and provided with clean, functional rooms. Avoid this place if you value your time, money, and peace of mind.

The hotel is centrally located near many restaurants and shopping. During my recent 10 night stay in Norway, these rooms are the largest by far. The staff was pleasant and accommodating. A grand breakfast buffet each morning and being attached to a great restaurant tops it all off. I recommend the Thon Polar.

Great location, on the main drag next to cool bars, food, shops, and harbor. Cozy and clean, looks like a little ikea dorm room. Free breakfast is a great value here I am discovering. If you have extravagant tastes and want the lap of luxury you might be a bit dissapointed, but more than okay for the budget traveler.update: just went to the breakfast buffet. That alone made my stay here worth it. It's awesome.