Rachel C.
Yelp
My recommendation is to not shop here based on a really upsetting experience I had.
I'm going to include a lot of detail, just to be sure I cover anything the owner may bring up in response.
I went into this store and noticed a bag with the state of Israel on it, colored in as a watermelon, a symbol commonly associated with the call for a one-state solution where Israel no longer exists. As a loyal Jewish customer who genuinely liked the store, I thought it was worth respectfully sharing that the imagery offended me. I spoke kindly to the manager and asked to write a note to the owner. The manager acknowledged my approach and thanked me for being calm and respectful, she mentioned someone else had yelled at her about this same thing.
The owner, rather than engaging in a civil dialogue or even simply ignoring my note, which honestly is what I expected, decided to text the manager that she would "wipe her ass" with my note (before even reading it) and then made the strange choice to take a screenshot of their text exchange and post it to the store's Instagram account. I was shocked.
A few others have left reviews about this situation, and the owner has been deflecting, trying to paint me as the bad person instead of addressing her own behavior. She literally chose to publicly share a staff exchange where she said she would "wipe her ass" with a thoughtful note a patron left her. Someone who included the words "coexist" in the note. I 100% respect that everyone is entitled to their own beliefs, but her actions reflect blatant intolerance, and her behavior was unhinged and unnecessarily cruel. It's exactly the kind of behavior that makes people like me feel the need to post under an alias, out of concern for unnecessary hostile responses.
Following this incident, a friend of mine attempted to speak with her over instragam, and the owner called us "genocidal fucks" (mainly referring to me, someone she had never met) and again made the strange decision to post that exchange to the stores Instagram account. In addition, she told another person "best of luck to you in the second round of The Hague Trials".
I simply do not agree with this behavior. In addition, the owner has lost the plot. You can't say you advocate for peace and behave this.
2 things brought up in previous responses by the owner I want to address...
In a response below to a review here on yelp, to someone else about these events, Heidi claimed, "She called the store later to berate the staff." She also wrote, "Why couldn't this woman just choose not to engage?" Let me clarify, because she's clearly confused. I called the manager and simply said: "I saw the exchange the owner posted to Instagram. I noticed you reacted with a 'haha,' and I wanted you to know that I was hurt." I believe in dialogue, particularly when it's not aggressive. Also, I may be mistaken, but I thought I'd had a positive interaction with the manager. That was it. I didn't berate anyone. Did it make her uncomfortable? Probably, but that's not the same thing. As for "not engaging"? Funny the owner should say that given she chose to publicly post that she was going to "wipe her ass" with my letter?
She has also told people that I said there are "bigger genocides." To clarify: in a flustered and emotional moment while speaking to the manager, I misspoke and said something along those lines. That was not my intention, and I do not believe there is a genocide Gaza. That is my personal opinion and no one has to agree with me. What I meant to convey is that there are many other conflicts around the world where large numbers of people are dying, yet I did not see the store carrying items making political statements about those issues. My point was about the inconsistency, not to minimize anyone's suffering. I am not denying I fumbled my words, I was emotional and anxious, but that doesn't change that the owner, again, is trying to deflect attention away from her own hateful behavior.
Choose respect, kindness, and dialogue--or simply don't engage. Unfortunately, that's not how ThreadSpun has chosen to treat shoppers.