Threadneedles, Autograph Collection

Here for work November 2024. The building here was constructed in the 1850s and has a really breathtaking dome over the lobby. The food isn't bad in the restaurant, nor is it overpriced. They said they would text me when my room was ready, they did not. They said I would be on a certain floor, I was not. The room was nothing special, I can't really comment on it other than it was pretty large and the bed was comfortable. It was way in the back of the hotel through another elevator bank. The member of staff doing the turn down service, which I specifically said I did not want, walked in while I was taking a shower and then ran out of the room. The tub was broken. There were desiccated discarded plastic contact lenses on the carpet that I kept finding, so I guess they missed that with the vacuum. I asked for things on the app prior to arrival and in the email they send you, but got none of them, like the foam pillow etc. I asked for ice, but they never brought any, so I called again and they still never brought any. The staff was lovely but didn't actually do anything other than check me in. I'll repeat that this is probably the only hotel I've stayed at where everything the staff promised me was essentially a lie due to inaction on their part.I asked to call a taxi for a certain time, they forgot. By the end of my stay I avoided them to the best of my ability. For the price this hotel is absolutely not worth it unless you want the convenience of being near the financial areas of the city. I was pretty disappointed.

I am writing to express my frustration regarding my manager’s recent stay at your hotel. He traveled from Dubai to London and was unexpectedly transferred to another hotel, the Westin, which is significantly farther from his business meeting location. Initially, he was staying at the Autograph Hotel, which was within walking distance of the meeting. Furthermore, upon arrival at the Westin, my manager was asked to pay additional charges, which he declined, as this was not expected after such a long flight. This situation is causing unnecessary stress and inconvenience. I then called the property to understand what had happened and to seek a resolution. After waiting for 10 minutes on hold, the call was abruptly dropped, and the agent mentioned they could not hear me. This lack of support is highly disappointing.

Karl was amazing. Very personable and attentive. Gave a perfect poor and informed us of hours so we would be able to come back and see him before closing. We will definitely return tomorrow to see him. This hotel is truly phenomenal and when we return to the UK in January and we will definitely stay here again. The staff is absolutely amazing. Absolutely amazing. Maurice, Anastasia, and another agent whose name started with the begin that I can’t remember that wrote our anniversary card also were phenomenal

Excellent location and service. Being a former bank, the hotel is full of charm and character. Our suite was really cool and quirky. Breakfast was a bit boring , continental buffet with only 3 “hot” choices on the menu. Convenient location for walking around Tower Bridge, Borough Market etc…

This was not good. At all. Moved out and went to Pan Pacific, a massive upgrade. So, there are different room styles at the hotel. Mine was in a different building and elevator bank of sorts. And my room was so so so poorly lit, it was hard to get dressed, find the right clothes, etc. The room had strange balcony doors but one set is permanently not closed, due to water damage. I tried to close it for security reasons but no luck. But it does not lead to a balcony, just a ledge. Dangerous and weird. And the breakfast was meh, and the bartender literally refused to serve me a wine at 10:30 when I arrived, because he was “done” for the night and would only pour beer from draft. Several guests came after to get a drink, but he was long gone. I found the hotel to be very tired. It may have been four star long ago, but it is definitely not now. Really disappointing stay.

Outstanding property, architecturally beautiful and historic London. Superb guest services, clean and quiet rooms. Great location close to the heart of London business district. Highly recommended hotel and would happily stay again.

Would not recommend. The rooms were so dark. I had to change rooms 2 times (total of 3 rooms) during a 5 night stay. Broken showers and toilets and thermostats, repeated attempts to fix issues, while also insisting nothing was wrong and being dismissive of legitimate complaints. All of this in the midst The staff was not helpful. They underwent a system reboot at midnight on New Years Eve, rendering our room keys unusable. After waiting an hour for new room keys the next morning, we found they also did not work. The doorman was very kind and genuinely helpful and knowledgeable with recommendations for dinner and transportation, one bright spot in an otherwise dismal experience. The icing on the cake: we got home and they overcharged by over $1000.

Had a wonderful stay for our anniversary. Staff treated us very well including rose petals and a nice bottle of wine. Hotel is immaculate and has lots of charm since it was a bank when built. Will be staying here again for our next London trip. Highly recommended.

We booked our room just a few hours before our arrival. We were only here for a night to be near NYE fireworks. We already had our main hotel room across the Thames. Upon booking our room using the Marriott Bonvoy app, there was no indication that we had to pay an extra £105.25 on top of our point redemption; not on the app, not on the email confirmation. Upon checkout, we were told we didn't owe anything. When we were emailed our folio with the charge, we called the hotel and they said they would email us. No email came. We will have to find a resolution for this. If we had known there would be an additional charge above the points redemption, we would have just stayed at our other hotel room. The place had some nice architectural details, but everything else inside needed to be replaced. They looked old and dated. Also, I posted this review on Google maps. Looks like they deleted it. Update: We spoke with Marriott Titanium customer service. The hotel eventually credited us a week later, claiming it was a mistake to charge us. The funny thing is we lost almost $2 USD because of the change in the exchange rate.

The Threadneedle is an absolutely beautiful hotel in a historic building that does not appear to have been designed to be a hotel. The library lounge has a beautiful dome and it was a nice place to visit with clients and the rest of my traveling team. But the hotel has challenges such as the building support beam in the shower that narrows the width to just over two feet. You have to step out of the shower if you drop something or want to turnaround. The rooms have an outlet / socket shortage which forced me to sit on the floor to dry my hair. I couldn't charge my devices overnight by the bed which assured I woke up because I had to walk across the room to get to my charging phone. I was part way thru when I asked if there was a desk outlet which they had to show because it was hidden behind a wooden wall panel which I would not have expected to be removable. The rooms are small but beautiful and comfortable including the desk chair (a rare treat these days) and bed so I was able to get a good nights sleep. The bar and restaurant have limited but good food choices but anyone with allergies should avoid eating there because the staff is inexperienced and I had to remove the food elements I told them I was allergic to. People with Crohns disease should not eat here. They should also end each food choice with surprise because the same food varied greatly each time it was served but it was always good. I had problems with charges to my room which should not have been there but most were removed. The hotel offers zero benefits to elite members and I was charged the same as other guests including breakfast which should have been included in my room rate. Make sure to get a copy of your hotel folio because they did not mail it when I checked out. There are great hotel choices at far lower costs. This was my only choice due to short notice. My entire team moved to other hotels over a range of issues. I recommend you stay away from this hotel because beauty can turn out to be Pandora's box.

Beautiful hotel with wonderful service. The hotel building is a former CitiBank. The entryway and restaurant are highlighted by the stained glass dome. The rooms were comfortable with plenty of port. There was even a strip with various outlets (including US) which made charging and using beauty tools very easy. Breakfast service was always wonderful. Prompt and fresh food. The location is very central with restaurants, big name businesses' headquarters, shopping and the Thames within walking distance. The service was very attentive and detailed. I really enjoyed the turndown service and the green practices.

This is absolutely not a 5-star property experience. Upon arrival, there were 3 people at the front desk - a super stressed out looking manager and 2 trainees. We were checked in by the 2 trainees who clearly had no idea what they were doing - they almost charged us for the room again even though it was already pre-paid. While the two trainees were struggling, the manager was just standing there and did not intervene even as we were getting visibly frustrated having arrived after an 11-hr flight. The rooms are spacious, but bathrooms are gross - both the sink and the shower did not drain properly. We will not be staying here again and I would not recommend this property for those looking for a comfortable experience, esp. for the price.

Very marginal. Friendly service but not good service. The lobby and the lobby bar are depressing and funeral parloresque. The rooms are very dark and lack power outlets. I will stay elsewhere on future visits.

Sold like a 5 star but more like a 3.5 - 4 The room is cramped with outdated furniture. I had to be moved to another room because the toilet didn't flush properly and the knob on the sink was so lose that you couldn't turn the hot water on. I'm sitting in my "new" outdated room and the tv is on the fritz. Service here is excellent, bed super comfy and soap/shampoo etc all smell really nice. Just a heads up - not much open in this area during the weekend.

I recently stayed at this hotel for a business meeting in the area. I loved the hotel and the staff is amazing. The rooms even have Nespresso machines and they provide free water daily. The bed is amazing and the bathroom is spacious. The only issue I had was the WiFi was a little slow and the room was dark.

CONS The rooms are freezing. They offer a space heater because they know how cold the rooms are. The larger the room the colder - so my free upgrade was very nice of them, but came with a price. The internet is horrible. My phone was consistently outperforming the WiFi - weird for a business hotel. Also food is so so at best so you will want to look elsewhere. Neighborhood dining is limited on the weekend. PROS Building is pretty and rooms are well appointed.

We absolutely enjoyed the service here. Everyone was super friendly and nice! The hotel was clean and up to our standards. It's a smaller hotel with three levels, but it was super nice. I will say you have to walk to get to more food and shopping or use Uber a lot to get to the main areas. Carl and Berly were the best at the front desk and they were extremely helpful! I would highly recommend and it was decently priced for a five star hotel.

Great hotel experience! We walked and were greeted by a complimentary offer of champagne or wine. My wife and I opted for the wine. It was very good. Check in process was very smooth and the staff was amazing! The rooms were beautiful and very comfortable.

The problem with some five hotels is that you go in expecting the Ritz and you actually get a four star with extra toiletries. This was very much the case at Threadneedles. We got a good deal for a Friday night in the city and were impressed on arrival - the foyer area and the dome are amazing. The check in was quick, polite and easy. Then we entered the room and saw the bathroom... Or rather the bathroom door. I do not understand why some hotels have a glass wall or door between the bathroom and sleeping area. It means that if one half of a couple uses the bathroom in the night them the bedroom is illuminated. In the case of this hotel, it was a glass door. But it gets worse: you see, the door was designed not to close. That's right, it was on a runner which had a stop some five inches from the wall A preventing the door from hitting the wall but also meaning that there is at least a gap big enough to shove your hand through at all times. It's a massive design flaw because now a couple is forced to listen in complete clarity to their other halves going to the toilet. That pretty much destroyed the ambience of the hotel for me.

Threadneedles is a 5 star hotel but I would certainly say it's more of a 4 star in terms of rooms, service, and amenities. Let's start with the rooms, which are small and aging. There is way too much furniture in the room. The 42 inch TV is blocking the entrance to one side of the bed. All of the furniture shows signs of aging. They are in desperate need of a renovation. Keep in mind that you can't adjust the temperature of the room to a degree you prefer. It's set for low, medium, high. None of which were comfortable - either too hot, too cold, or too stuffy. The amenities: non branded bath amenities, no gym or spa. There is limited room service for late night eats. The service: we had a stroller and couldn't use the main entrance because it had a few steps. We used the side entrance with a ramp. Every single time we used the side entrance (just to the left of the main entrance), the doorman never helped us. We had to struggle to get the stroller into the narrow space and then open another door to get into the hotel. The elevators are quite small. The location is excellent. Closest tube is bank. Dead on weekends. Bustling on weekdays but within walking distance to many tourist attractions (think: tower bridge). Overall, I wouldn't recommend threadneedles. There are plenty of other hotels in the area.

I don't know if it's the hotel or just staying in London Positives: 1. Glass of wine on check in is a nice touch 2. Beautiful historic building and entryway Negatives 1. Very expensive for what you get - adjusted for London prices 2. Check in took 15 minutes with a lot of paperwork 3. Really low quality room service both in terms of food quality (nearly inedible burger); selection (very limited) and general quality (comes without condiments) 4. I tried to order a meal at 10.30 when kitchen closes at 11 and they could not make it work (didn't really try) Try somewhere else

Service is good. I'm a platinum elite member with Marriott Bonvoy and the staff here went above and beyond to make accommodations during my visit, but you can only do so much with an older building. Had to switch rooms due to issues with the room. Would recommend if you're redeeming rewards nights. For 800+ Euros, there's other options.

Wow! Just Wow! When you first walk in, I was blown away by the decor and the beautiful lobby. The front desk staff was so kind and our room was fantastic! The bathroom was huge as well as the closet, the bed and the room was enormous! I loved staying here. They had a great bar for drinks, we didn't get to partake in the tea time but it looks lovely. It was a great location just off busy streets so you had quiet when you wanted it. The underground wasn't far to walk too and great area to walk around. We will totally be back when staying in London! It is in the financial area of London, so things do close early and were closed for holidays so just keep that in mind when booking.

Best Hotel I ever experienced. So pretty over the top service. I been to many hotels for travel and fun with friends but this hotel is far out the best hotel service and so pretty. It's a little outside of London central but very quite and impeccable hotel. Best hotel service I ever had here. 1st off they give you endless water bottles here. Which is not common for London. Water bottles cost 3-5 GPB in London. The front desk ladies gave me champagne anytime I ask them for free. The beds are so big and comfy unlike many other hotel in London that are small and rock hard. This hotel is expensive but thank god I got a great deal with it through Marriot Rewards. The bath rooms are so pretty have a huge bath tub and shower very elegant. Huge closets like 3-4 huge cabinets and very modern. Full stock bar in your room but I avoided that. I order an awesome steak from room service delicious and yummy fruit and a tiramisu. I had to go to Munich, Germany after London and hotel front desk let me do a late check out until 3pm for free and it was so helpful for me to get ready and finish packing my huge luggages. I hope I return back here for another awesome experience here. Hope to be back in a year or so. Thank you Threadneedless Autograph Collection Hotel employees And thank you Gabriela for begin extremely helpful in places to go and how to take the train to the airport.

Threadneedles is a solid, centrally located hotel that fits both the tourist and work traveler. I like this place a lot -- but It is not a five-star hotel. This is a nice place, but nothing about it is five star. Other than the location, there is nothing really special about the place. The biggest negative is that the front desk staff, whle being extremely pleasant, knows nothing about London or the surrounding area. So, they want to be helpful, but simply don't have the training or experience to actually be helpful. Tourist questions are met with blank stares and a quick attempt to Google the answer. Question: What's a good pub with English history we can walk to from the hotel? Answer: [Insert confused, pained look and Google search]. As for the positives: rooms are clean, if a little cramped. The central lobby area is cool and the bar are is nice. The location is perfect, steps from the Bank Station of the Underground. The service is accommodating and pleasant. They have reciprocity at a gym two minutes away that is exceptional. As for negatives: while the service is friendly they are NOT knowledgeable and they are not local. They want to provide helpful London insight, but they either brand new to England or simply know nothing about the city and the surrounding area. Huge drawback.

An American yelping in London? That's me. Anyway, I loved my stay at the threadneedles. The Lobby honor bar is something else. The Lobby is gorgeous. The staff is courteous and the room was comfortable. I'd be sore if I wasn't travelling for business, as it was eye-wateringly expensive, so I guess it should have been nice. The restaurant is ecxellent as well. If you're staying here. have the Bonds bacon sandwich at least once. I still dream about that thing.

Set in a former banking hall, Threadneedles Hotel is absolutely magnificent. It easily has one of the most beautiful lobbies of any hotel, anywhere in the world. Crowned by its stunning domed glass ceiling, the lobby is a perfect blend of old world charm and modern chic, which no picture can possibly do justice. The old world charm meets modern chic theme is continued throughout the hotel, even the corridors have an unexpected splash of colored lighting, and the Bonds Restaurant & Bar, with its high ceilings and mahogany bar set against stained glass windows, perfectly connects the space's bank hall past with its luxury hotel present. The incredibly comfortable rooms have an understated elegance to them and offer every modern convenience a guest could need (Wi-Fi, cable television, coffee maker, etc.) and more (bathroom television). Coupled with the dreadful London weather, the cozy room almost kept this traveler from doing any actual sight seeing. The staff is very professional, courteous and attentive. Everything I needed, from restaurant recommendations and reservations to West End theater tickets was handled with impressive efficiency. Complimentary bottled water was automatically brought to my room throughout the day, and the only Spanish speaking person I encountered in the whole of London worked at the hotel's front desk. I will however caution travelers on a budget. While a stay at the Threadneedles Hotel is worth every cent, it is also worth a lot of cents.

This is my first tie in this hotel ( and my first time writing a bad review ). This is rated as a 4 start hotel or better. The service is just mediocre, especially in the restaurant that is "attached" to the hotel. Today, the water is out, so no showers, using the toilet etc. No ETA to be fixed and I leave tomorrow for my long day flight home to the U.S. It looks as though the water may not be back on before I have to leave for the airport tomorrow. To make matters worse, there is no wifi in the hotel. No eta to get it fixed and to be honest it has been slow as hell my entire stay going up and down. It is hard to believe for the rates these guys charge that the wifi service is so bad! Today is Sunday, i have to get work done and the only suggestion the front desk had was to go to a hotel 10 min away and sit in their lobby and use their wifi...........so here I sit, in that hotel,in the lobby trying to get work done...............not the best environment that is for sure. On the plus side, this hotel is very nice, chic and modern -- Andaz Liverpool. I will be staying here on my next trip to London next month! My recommendation for business travel, avoid the Threadneedles Hotel!

Had a very nice stay in the City at this hotel. I used Marriott Rewards points and they upgraded me to a nice suite which was great. The hotel is nice and historic (old bank building), and the lobby dome is amazing. The front staff were very friendly. The rooms are all unique since they used to be offices, so I could imagine some rooms are tiny. My room was a little quirky with slanted walls following the roof lines, but it gave it some character. The bathroom was normal hotel sized, the only complaint I had here was T=the shower stall is a bathtub shower which only has a glass wall / shower curtain that covers 1/3 of the stall so it makes for a challenge of not spraying the rest of the floor, and the glass wall has an opening at the hinge which leaks water on the floor (had to keep a washcloth at that spot to limit the leakage). The hotel has free WiFi throughout which is nice, but it was spotty coverage at times and I had to disconnect/reconnect many times to get it kickstarted again both on my phone and my computer. I like that they offer free sparkling or still water delivered to your room each day which is quite nice. And they offer free breakfast for platinum reward members in the hotel restaurant (even on weekends) nice. The surrounding area sort of closes up at night since it is located in the business/financial district, so few restaurant choices unless you walk further west. But there a few pubs around the area are quite nice (The Counting House - Fullers Brews on tap... very nice).

My husband and I chose Threadneedles through the Marriott Rewards Program. I kept comparing several hotels in London with this one. Eventually, the location was the deciding factor as I wanted to take my husband to the London Tower, St. Paul's Cathedral and other places I have been in my previous visit. All these were within close proximity from the hotel. We were absolutely thrilled to have chosen Threadneedles. The hotel staff were attentive, courteous and professional. They assisted us with our needs, from providing us umbrellas when we needed it to alerting us when our transportation was on-site/available. We also enjoyed having breakfast and dinner at their in-house Bonds Bar and Restaurant. Rates were reasonable and fair, I must say. Although the room was smaller than what we expected, its unique layout, furnishings and decor gave it quite a character. Knowing fully well that the hotel used to be a bank, I was quite curious with how it was transformed. The hotel's lobby is incomparable. I was simply blown away with the dome ceiling. The hotel is elegant but not stuffy at all.

I was a bit let-down in general by our visit to Threadneedles. As a five star, I was expecting to feel like I was in a little slice of luxury. Instead, I just felt like I was in an adequate hotel. Check-in was smooth, with a lovely person on reception. I liked that you got to sit down to check in and relax for a moment, and of course the beautiful dome and the lovely scented air help the atmosphere! We had booked a discounted rate through a hotel app but we weren't treated like it at check-in. We headed over to the lift - which was quite tiny, if you're claustrophobic like me - and headed up to the third floor. We got a bit turned around in the spacious corridors and loved the signs at the doors with the lit up room number - until we found ours. We were down a little side corridor that immediately looked like a different place, room 317. We went in and - meh. The room wasn't very large, which is fine, but it just wasn't great. The desk was on the same wall as the bed, so the desk was actually my bed side table - so if my other half wanted to use the desk, he'd be right next to me while I was sleeping. There was no view out the window, but that wasn't a big problem. The TV seemed pretty small but we managed. The closet door wouldn't stay shut so the light wouldn't go off - I eventually rearranged the extra pillows and stuff that were pressing on the door and fixed it. The mini bar set up was impressive but the cupboard it was in wouldn't shut all the way, either. The biggest let down was the bathroom. The sliding glass door was SO LOUD when it moved and didn't shut all the way - so all the noises and smells of the bathroom came into the bedroom. Not to mention that a glass door on a bathroom, even when frosted, means light in the room when someone else may be trying to sleep. Our box of tissues in the loo only had 3 tissues in it. The toilet roll holder was falling off the wall. The 'hot' on the hot tap was missing. The shower had no grab rail, and the anti-skid things on the base of the tub didn't extend to the back of the tub where you get in and out. It was actually quite hard to get out of the shower, as once it was wet it was all very slippery. Check out was a pain. We had to wait - even though we just wanted an express check out - and when I asked to give my Marriott number, the person at check out was very rude and condescending about our cheap rate and said we wouldn't get any points - the message wasn't the problem, but the way it was delivered. I'm sorry, but a pair of slippers and an overstocked minibar does not a five star hotel make. Had I come expecting a four star, I would have felt better about it all...

Loved the location near the Bank Tube. Rooms were spacious. Beds very comfortable. Showers and towels perfect. Room service fast and delicious. Close to St. Pauls' Cathedral, eateries and shopping. The real secret to this hotel is the staff. Just helpful, kind, and attentive. From check in to check out. Even found me a salon for a hair blowout for New Year's Eve! With the choices for hotels unlimited in London, we chose perfectly. I would highly recommend this property.

I'm still a budget conscious traveler, so the only way I'll make it back here is if its on a business trip again. For, for a business trip hotel, I'm quite please. Good service, clean, elegant rooms. Some might say the rooms are a bit small, but I was pleased.

I got to stay here for free!!! But, yes I hear it's expensive. The Threadneedles Hotel was an old bank if I remember correctly. (glasses) The dome ceiling is amazing and the rooms were beautiful. The bathroom was sooo nice. There was a TV in the bathroom which made bringing a book to the bathroom pointless. I got to watch music videos while showering. (I don't get out much) I could have spent days in the room watching rugby, the news and the discovery channel. The restaurant in the hotel was really good. Just a note... ask for extra syrup if you order the "American breakfast" which is waffles and bacon with a thimble of syrup. My favorite part about the Threadneedles Hotel was Ben. He was so helpful and I will never forget it!

Had a great stay. Our room was upgraded to a suite. The front office staff was helpful. The location was perfect for my needs. The restaurant was just so-so nd was not recommended by the desk staff, but don't let that put you off there is a Burger & Lobster right across the street. Beware... it is hard to find--no big sign in front; no place to park; lot of weekday traffic. I would stay there again.

We got a fab deal at this hotel our deluxe room was £150 (usually £400) im not sure i would pay £400 but for £150 it was a fantastic stay. Located near Bank station its perfect for the city area and right near tube station and bus stops. The hotel is rated as 5 star i feel its more a good 4 star but thats not a complaint. its because there is no stuffiness to the place at all. The rooms are well decrated and all have a large bath with a tv in the bathroom the mini bar etc is well stocked and the bed very comfortable. The room was very very cold and thats my only complaint as the windows are old and not double glazed. The resturant adjoined to the hotel is Bonds and islovely but a little pricey even for breakfast, cocktails in the bar will cost £30 for a couple with service charge so the prices are 5 star atleast. In th foyer is the famous dome ceiling and sitting under this with a glass of wine is lovely the hotel is very relaxed and welcoming with great staff so I would certainly return.