Alara M.
Yelp
The location and amenities are fine and, in my opinion, a good deal for the price. The customer service, on the other hand, is awful, aside from Ivan in the front office. Ivan was friendly and helpful. Then there's the guy who rides around in a golf cart looking for a reason to be rude to customers. It's a good thing we only booked for one night, because it was very clear in just that brief time that we were not welcome.
I had two interactions with the man in the golf cart. The first was down by the swimming area. He rudely informed me that music is not allowed in that area and asked if I received a list of the rules. I responded that I did not and he said he'd get me one, rudely, and sped off. He never brought me a list of rules. I can appreciate that some guests might not want to hear others' music, and therefore it's discouraged in common areas like the swimming hole. I was happy to comply. What was completely unnecessary was his attitude.
My second interaction with the same staff member (or maybe he's the owner based on what I see in some other reviews) was the next morning as we were packing up to leave. Once again he pulled up in his cart, and rather than speaking to my husband who is Mexican and was standing about five feet away from him, he pointed at me and motioned to me, the white person in the family, to come over to him. There was no greeting or friendly inform of his expectation. He told me that our kiddie pool was a problem. (This weekend the heat was at 108 both days and we have a small blow up pool that we put about 3 inches of water in for my four year old to splash around while we were preparing meals etc at the RV. Even with our AC it was unbearably hot in the RV.). I let the staff member know that I was aware of the water shortage in CA and that's why we only put in a little water in the pool. Then I mentioned that we were leaving anyway and he sped away.
These may seem like pretty minor interactions, but my family and I felt very unwelcome and uncomfortable due to the rude way this man spoke to me. We will not be back to the Three Rivers Hideaway. I also don't know that I have enough information to say that he was being racist, but based on what I see in some of the other reviews here, along with the way he completely ignored my husband, I have a suspicion.
Know what you are getting yourself into when you stay here.