Jim M.
Yelp
First of all, we have been to your other restaurants, Hoof and Vine and Wild Rose and have had a great experience in both of those locations. We decided to try Tiburon with our friends. The staff was very pleasant, our waiter was excellent, and I ordered the Kansas City strip, and my wife ordered the filet. First of all her filet was very undercooked, but still very tender, although not a lot of flavor, my New York was over cooked, and the waiter, never checked on the temperature, after I cut into it. In addition, it was so tough that I could barely eat it. I've had better steaks at Texas roadhouse, which I only go to as a last resort. I also got the mashed potatoes, which I found to be almost flavorless. They say they are garlic mashed potatoes, and I actually question whether they were even real potatoes. As usual the bread and spreads were very good and the salad was exceptional.
Now the main reason for my review, upon leaving the restaurant, I found that my car, a nice high-end German brand, had thousands of little specs all over my car from the foliage in the parking lot. I called the restaurant to inform them, and he was very apologetic and asked me to send an email to the owner. First of all, he gave me the wrong email address, and I had to find out myself what it was, and then after sending an email a week ago, I haven't heard a word from anyone. I find that to be very disheartening. I wasn't looking for anything at all, no compensation, I was purely telling them so that they could warn other customers, and at least know about the situation. And still no response. I literally had to wash my car with hot water to remove all of the specs, and keep in mind, this was the night of game seven of the World Series. Not what I wanted to be doing, but I didn't know if this was going to permanently damage the finish on my car. This is certainly Not how I would run a restaurant where I would think that return business would be important. Again, food, marginal, service great, follow up with customers with the problem, Horrible.