Ticketón

I’m incredibly disappointed with my experience using this company. I paid extra for their protection plan specifically to safeguard against unexpected life events, but when I had to cancel due to mandatory work obligations, my refund request was denied. As someone who was required to report to work unexpectedly, I had no control over the situation — exactly the kind of circumstance the protection plan is supposed to cover. Yet instead of honoring that coverage, the company forced me to go through a frustrating and invasive process, demanding highly personal documentation just to justify a refund. It’s unacceptable to treat customers this way. The protection plan offered a false sense of security — in reality, it feels like a money grab. Customers shouldn’t have to surrender their privacy or beg for fairness when they’ve done everything right and paid for extra protection. This experience was not only stressful, it was incredibly disappointing. I won’t be using this company again, and I wouldn’t recommend their services to anyone. UPDATE : No they didn’t help Sarah from Ticketon replied to us and she wouldn’t do anything about our refund she told us we should try and sell the tickets , and they pay people for good reviews every time they get a bad one they have people spam 5 stars don’t use this company for tickets they are absolutely terrible.

this thing sucks never lets you refund or let you exchange for the amount of money you waste. Such scammers i don’t recommend. now i understand why people say not to buy from here , also they need better customer service that lady needs a better attitude and needs to not be hanging up while speaking ya the worst .

I’m extremely disappointed with this company’s refund policy and the way they treat their customers. I purchased a protection plan specifically to cover unexpected life events — yet when I needed to cancel due to unavoidable, mandatory work obligations, my refund request was denied. Despite having paid extra for this protection, I was forced to go through an unnecessarily difficult and invasive process just to try to get my money back. The company demanded personal documentation and sensitive proof to validate my reason — which is completely unacceptable, especially considering the nature of my work as a federal employee called in during a government shutdown. The entire purpose of a protection plan is to provide peace of mind in case something beyond your control happens. Instead, I was met with rigid terms and conditions designed to make it as hard as possible to receive a refund — even in legitimate circumstances. This experience has been frustrating, disappointing, and frankly disrespectful. I would not recommend this company to anyone. Save your money — the protection plan is a waste, and the customer service is inflexible and unsympathetic.

horrible customer service the people are rude and they interrupt you while you’re speaking and when you ask for them to transfer you to someone else, they keep telling you that no one else is available and then even if you call, they leave each other notes talking about oh they already told you and you didn’t want to take the information but yet they don’t want to hear you out they keep interrupting you and after you ask them and you respectfully ask them hey can I correct you on something they say oh I’ve already spoken to you and I haven’t been rude to you and I have an interrupted you so I expect the same from you and this and that and they’re just really rude. I myself have worked in customer service and I have never treated anyone like this over the phone, especially when They do not care and they do not care about anything having to do with refunds

ZERO STAR IS POSSIBLE The event I bought multiple tickets for was nothing like it was promoted. Unfortunately they wouldn’t give me a refund bc I didn’t buy the “protection”. Originally the flyer started the venue was in pahrump but once the tickets were purchased there was an address change to a tiny isolated plot of land that was nothing like it was promoted. To make things worst the event was not set up at the time stated on the flyer. I couldn’t contact the promoters bc their contact information was removed. Overall I was very deceived and will never purchase tickets.

Got charged for tickets and they were never emailed or texted to me. Site always crashing. Not user friendly.

Bought tickets online and when got to event was told they where already scanned so I was denied entrance to event had to buy new ones now I’m trying to call customer service but seems like they don’t care to awnser or call back I would never recommend to buy from this website

Not a fair experience in the last time I used this service. They didn’t refund me nine dollars of protection of my tickets for cancellation due to one of the promoters not on my behalf ! I had bought tickets twice before and I never had any trouble . But the last time the event was canceled . And they just refunded me the tickets but not the nine dollars insurance so whoever didn’t pay extra money. They got 100% refund. I think . Unless I’m wrong in this one, please someone Make it clear for me, please