Alyssa D.
Google
I wish I didn't have to write such a poor review, but if I can help another bride avoid the mess that is Tierra Del Sol, then so be it. I'd like to start off by saying that the team is extremely unorganized. Under Ethlyn Castillo's leadership, you can guarantee that the management of your wedding will be inconsistent, incorrect, and stressful. You will have to double check every single thing the team puts in front of you. She is also incredibly unfriendly and I saw her roll her eyes many times during our meetings.
Here is a list of what happened with our wedding at Tierra Del Sol:
1. it took them about 6 months to even get us a quote (TDS is a special location for us since we lived on Aruba, which is why we put up with it).
2. They incorrectly invoiced us multiple times
3. The wedding planner we were working with (through Tierra Del Sol), randomly quit without notice and Tierra Del Sol never told us until we didn't hear from them for weeks and I had to ask for a follow up
4. *THIS IS A HUGE ISSUE THAT I AM STILL IN SHOCK ABOUT* I worked with the wedding planner on the menu for the day and they approved the choices, I sent those choices to all of our guests to select before the wedding. The Monday before our date, we all sat down and finalized them (after they made numerous mistakes where i had to go through and individually fix myself). 39 of our guests had ordered the surf & turf (lobster tail). On the night of our wedding, they brought out steak and reused shrimp from the cocktail hour (no lobster tail). People with clearly indicated shrimp allergies on the seating chart were served shrimp. Even after the incorrect food was brought to their attention during the meal they did nothing to fix it so my guests with allergies had nothing to eat for dinner (even after they assured us at our meeting that they would prepare extra food if there were to be an issue). My meal was incorrect and my husband was unable to eat his steak because it was hard as a rock. 0/10 service for the food.
5. I specifically mentioned that I wanted no artificial flowers at the wedding, but rather real roses and greenery. 50% of my floral arrangement was fake florals.
6. The night of the rehearsal dinner, Ethlyn and her team were incredibly unfriendly. Once it was over, they disappeared, no assistance in getting us taxis to dinner and we were stuck at the venue for 45 minutes.
7. The bridal suite floor was completely filthy, all of our feet were black as was the bottom of my dress (even before the wedding started). This was a shame because it affected the photos.
8. There was no AC in the bridal suite even after we asked them to turn it on.
Ultimately, we tried really hard to work with Tierra Del Sol and give them the credit the venue deserves because it truly is beautiful. However, the team is rude, unorganized, inefficient, and careless. If you are going to give a business tens of thousands of dollars, you should be treated with care, kindness, and respect for your special day. They delivered none of these. Only stress and more stress.
Save yourself the headache and get married at one of Aruba’s many other beautiful wedding venues