Marco A.
Google
One of the great joys of traveling to Memphis for the holidays is reconnecting with friends and enjoying new restaurants and lounges. After visiting a couple of Midtown establishments, my friend and I decided to stop by Tiger and Peacock. Not too long ago, we had a wonderful experience here together, so we thought it would be the perfect place to end the Friday after Christmas on a high note. Unfortunately, we could not have been more wrong.
The host in the hotel lobby was excellent—professional and attentive. When we arrived on the restaurant floor, we were also warmly greeted by a kind young woman as we exited the elevator. Unfortunately, that was the end of any positive—or even acceptable—service.
Although we requested the rooftop patio, we were seated at the bar. That was fine; we didn’t complain. The restaurant was mostly empty, and we quietly wondered why we couldn’t sit outside on such a warm, pleasant evening, but we let it go.
Once seated, someone dropped menus in front of us without a greeting or acknowledgment. My friend and I chatted and decided on a shared appetizer while waiting for someone to take our order, offer water, or even say hello. Thirty minutes passed. Not a single word. No greeting. No acknowledgment. Nothing.
During this time, a young white female bartender collected a completed tab that was sitting directly in front of us. She stood right in front of us and said nothing. We also watched as an African American male bartender took shots with a group seated next to us. Still, we were completely ignored.
Growing increasingly frustrated, we stopped a man in a suit—whom we assumed was the manager—to ask about the service. We wondered if we were seated in some kind of gray area without a designated server. He confirmed that was not the case, apologized repeatedly, and offered us drinks on the house. We declined. At that point, we no longer wanted to remain in a place where our presence was clearly ignored and unappreciated.
We didn’t come for free drinks. We came to relax, catch up, and enjoy drinks and appetizers. That simply did not happen. We left—disappointed but relieved—and went around the corner to Sideline, where we had a wonderful experience.
If you’re looking for a place where you can sit unnoticed without being offered so much as a glass of water, Tiger and Peacock may be for you. If not, I strongly suggest seeking other options. I will not be returning. I work hard for my money and will not waste it in an establishment that is so unprofessional and inattentive.
