Alice H.
Google
Our group of 11 (ages 25–34) chose this pub because of its strong reputation and because it’s known as a great place to visit. Instead, we were met with treatment that was rude and completely unjustified. After politely moving from our original table to another due to a strong food smell coming from open bins beside it, a staff member told us this was not the establishment for our group and even suggested other bars we would be “better suited to.”
We were fully aware of our group size and immediately offered to split up across different tables to make things easier, but we were told this wasn’t allowed either. Something that made the situation even more baffling. The pub was not busy, and we were a group of young professionals behaving respectfully, yet we were dismissed in a way that made it clear we were being judged on appearance. The interaction felt unfair and inappropriate, and left my friends feeling embarrassed and uncomfortable. The staff member’s cold, dismissive attitude only made it worse. Whether this comes down to poor training or poor judgement, it was deeply unprofessional. Having since read other recent reviews mentioning rude staff, it seems this may be an ongoing issue management should take seriously.
As someone who has family in Galway and has spent years visiting the city, this left a terrible impression, especially when all I wanted was to show friends, including visitors from abroad, the highlights of Galway.
We were ready to enjoy ourselves, spend money, and support a well-regarded venue. Instead, we were pushed out without cause. Hugely disappointing from a place we expected far better from.