Nate J.
Yelp
I had high expectations of this restaurant as being the place to eat while in Juneau. Boy was I mistaken. First is costs $31 per person to take the tram up to the restraint. If you're a Juneau resident or go their with one, they can buy the tram tickets and you get a $19 voucher per person with their ride and dine package (this is one of the few good things about the place). Keep in mind there were 4 of us that went here to eat.
I expected at least a 4 star dining experience, even though the dress was casual. The prices would also suggest top notch food, table settings and decor. What we saw inside were cheap, flimsy tables with cheap wire frame chairs that looked like they belonged along the back wall of an office conference room. Outside on the deck there were more cheap, flimsy tables that were slightly beat up along with cheap plastic deck chairs. A customer at another table fell out of his chair when the leg bent and the chair collapsed as he was sitting down.
We were sitting on the deck which was mostly full, and by this I mean there were 6 tables, 4 had 4 people (ourselves included), 1 had 2 people and 1 had 1 person. The remainder of the restaurant had maybe 20 people in it.
We were there for about 10 minutes before we could order our drinks. When we finally did the waitress came back and said they were out of the particular wine that I had ordered and I had to pick another one. This is a tourist city and a tourist restaurant, how do you run out of any of your wines? I ordered another wine and about 20 minutes later our drinks came. During this 20 minutes time the waitress never returned. We're now up to roughly a half hour just to get something to drink besides water. By the way, our water glasses were never refilled during our entire time there.
At this time the we finally got to order our appetizers, fried calamari and pel' meni (which are russian dumplings with a spicy sauce). After about another 20 minutes of waiting my friend and his girlfriend went to smoke. They found our waitress (again she had not visited our table in the past 20 minutes) she showed them where they could smoke and decided to join them. Upon finishing her cigarette she told them that she "should probably go get our food now". My friends came back a few minutes later our appetizers were brought out, about 30 minutes from ordering and about an hour after arriving.
The waitress didn't offer to take our order so I asked if we could order. She had to go back to get her pad and pen to write down our orders as she didn't have them on her. She came back and we ordered, 3 top sirloins and a ceaser salad with seafood chowder in a bread bowl. We ate our appetizers while waiting another 30 minutes or so for our meals.
Now we're up to around 90 to 100 minutes before starting to eat our meals. First, the Cesar salad came out with the chowder. Salads are supposed to come out before the meal but whatever. And from what she said, the chowder was not very good. My friend ordered his steak medium-well, it came out well-done, nearly burned, no hot slightly pink center like it should. I ordered mine medium-rare, which is supposed to have a warm pink, borderline red, center. It came out medium-well, borderline well, hardly any pink at all. It was also very tough and had a line of gristle running through it. I've cooked better sirloins on my back yard grill that I bought at the supermarket. My dads steak was the only one cooked properly. Keep in mind that my dad and my friend both ordered medium-well steaks yet they came out cooked completely different.
I ate my asparagus that came with my steak first, it was cold but I ate it since I was so hungry. I then started on my steak. I took 3 bites and called it quits, my friend had 2 or 3 bites out of his. We sent them back and asked for the manager.
When the manager finally showed up, he said that he agreed that my friends steak was overcooked but that mine was cooked properly. Needless to say that irritated me just a bit and I let him know. If I'm going to pay $25 for a 10 oz steak I want it cooked properly. After arguing for a couple minutes the manager went back inside for a while, came back and said he would not charge us for the 2 steaks that we didn't eat, which was fine.
We waited a good 15 minutes and had to flag down the waitress to get the remainder of the bill for what we did eat. She thought the manager wasn't going to charge us for anything. A few minutes later another manager came out with the remainder of the bill ($140 without the 2 steaks) and asked us if we had any additional complaints. This is when we told him about the waitress going on smoke breaks, our poor service, etc. He took the bill along with the 4 $19 vouchers we had from the tram. We waited a while longer until my friend went to see the manager with his credit card to see the manager and asked what we owed. He said the vouchers would cover it and we left.