이정현
Google
I visited Tiong Bahru Bakery three days ago and ordered two breads for takeaway, including a croissant sandwich with mushrooms. I am extremely disappointed and honestly quite disturbed by what I experienced.
To begin with, the croissant sandwich was overly salty and unpleasant. However, the real issue was the hygiene. I found a strand of hair outside the packaging, which I initially tried to ignore. Unfortunately, when I started eating the sandwich, I discovered another piece of hair inside the sandwich itself, mixed in with the mushrooms. It was not immediately noticeable and could easily have been consumed if I hadn’t been paying close attention.
Finding hair inside food is completely unacceptable and deeply unhygienic. This is not a small oversight, it reflects very poorly on your food preparation standards and overall cleanliness.
I contacted the management team directly to address this issue before leaving a public review. I was told that they would investigate the matter and that they would contact me the next day after looking into it. However, despite this assurance, I have not received any follow-up or communication from them at all.
What made the situation even more frustrating was the way the matter was handled during our conversation. Rather than addressing the issue with concern and accountability, the response suggested there were doubts about my complaint and that it would need to be investigated carefully. I was even asked whether I had visited other places, despite the fact that I had just opened the packaging for my dinner.
This entire experience has been incredibly disappointing. Not only was the food unhygienic, but the handling of the complaint has shown a lack of professionalism and customer care. Being told that I would be contacted and then receiving no response only adds to the frustration and leaves me feeling completely disregarded as a customer.
I will not be visiting again. I sincerely hope management takes this feedback seriously, improves hygiene standards, and learns how to handle customer complaints with transparency, respect, and responsibility. This experience has significantly damaged my trust in your brand.