DavidSeeds1000
Google
My wife and I spent a week here in November and overall enjoyed our stay. The hotel has a lot going for it and the food, facilities and location are generally excellent. It’s definitely better than a 4-star, but not quite a 5-star as a few things let it down.
Positives
- Heated outside pool was great and with being lucky with the weather, it enabled us to swim every day
- Buffet food quality was generally good and the pizzas in the Italian beach bar were excellent
- Quick response from reception when we requested some extra items (and I like the WhatsApp welcome message and service)
- Majority of the staff were very friendly and helpful
- Re-stocking of the mini bar is reliable and efficient
- Meal in the Italian a la carte was excellent both in terms of service and food quality, a true five star experience
- Facilities on site are very good and the QR codes linking you to all activities/services/menus is very useful
Constructive
- As other reviews have mentioned, the walls are paper thin (heard someone’s alarm going off and snoring) — so bring earplugs if you’re a light sleeper
- My wife was food poisoned during our trip which led to 48 hours of her being pretty poorly, so be careful with what you eat in the buffet
- There is no iron in the room (so bring your own), but this is a pretty standard item in hotels worldwide
- Despite a generally positive experience with staff, two very disappointing situations stood out. Firstly, Damla refused to serve us drinks two minutes before end of breakfast when other tables were still being served. Secondly, Berk’s service of us was also very poor and despite us having to get up and approach him to ask for breakfast drinks, we had finished our entire breakfast before getting served (despite others being served after arriving far later than us)
- The beer selection could be better for a hotel close to a 5-star
- You tended to find a lot of flies around the eating areas and also a lot of smokers in the same areas, which on occasions was pretty annoying
- Finally, and as other people have stated, we experienced pressure to leave a 5-star review. When we were sunbathing around one of the outside pools, a hotel representative approached us and asked how our trip had been. When we responded politely, he tried persuading us to leave a 5-star review but we refused. On the evening before check-out, we then received a call to our room reminding us to leave a review. In my view, reviews should be transparent and hotel guests shouldn’t feel pressured into leaving them. I also have to question the authenticity of some of the other reviews, given I’ve seen reviews left in the past few days talk about the aqua park which is closed during the winter.
Overall, we would probably return. But the hotel has some work to do to be considered a truly 5-star experience in our view.