Tivoli Alvor Algarve - All Inclusive Resort

Recently returned from a 7 night stay and we had a lovely time. We stayed as a couple. We arrived late, check in was smooth and friendly. We were taken to our room in a golf buggy and we were helped with our bags, the service was very friendly. Once we were settled into our room the main restaurant was partially open so we could get something to eat. The choice at that time (roughly 11pm for us) was bread, continental meats and cheeses, fruit and random puddings so if you arrive late and hungry there will be something decent for you to eat as I think the restaurant is open throughout the early hours. Our room was spacious, clean, and modern . The bed was very comfortable, and there is ample storage for clothing etc. Rooms are cleaned daily, with fresh towels and bottled water also provided daily. Bedding wasn’t changed during our stay but I assume you need to request this. Tea and coffee making facilities are provided in the rooms however milk isn’t. There are 4 pools - an adults only pool and 3 family pools. The pools do get busy, and even though hotel policy does not allow sun lounger reservation, I saw many unoccupied loungers clearly reserved with towels. There are two pool bars. Sometimes had to wait a while to be served but the cocktails are decent with branded spirits, and aren’t just the watered down pre mixed versions you’d find at some other all inclusive resorts. There is also a snack bar open throughout the day from 12pm, and a BBQ area serving burgers. The main restaurant was lovely and clean, and the waiting staff are friendly and efficient. The all inclusive buffet however is definitely not 5 star quality. Breakfast was good however and most days there was a variety of fresh fruit including papaya, melon and strawberries. Coffee machines were not user friendly even though they only seemed to be pod machines. Lunch and dinner was very hit and miss. Some meats like lamb koftas and pork skewers were pink in the middle for example. The main restaurant had themed nights for dinner, however the food quality still wasn’t great. We tried the resorts Italian and also Steak House restaurants during our stay, both of which are better than the all inclusive buffet, but be prepared to book at least two days in advance as they get fully booked quickly. The beach is roughly a 20 minute walk and there is a private access bridge for resort guests only. There is also a land train at the resort for resort guests only that takes you to Alvor town which runs daily every hour up until roughly 6pm (unsure of the exact hours) and takes 10-15 minutes to get to the town. Overall we enjoyed our stay.

Great hotel and service - the staff are brilliant! Nice rooms and good location, too - 10 mins walk to sandy beaches and a quick shuttle bus to Alvor. The only things I'd mention is that Jet2 says that the outdoor pools are heated, but they're pretty cold, and 9.30 seems a bit late for the evening entertainment to start, as most people have young kids. Thanks for having us!

Had a wonderful week here, just home and missing the buffet already! Rooms gorgeous, lovely restaurants and bars. Staff lovely especially Tania in the spa who provided 2 wonderful treatments for me. She's professional, and has a gorgeous way with people. The pools are great although chilly for me. Free transport to the beach and town in a little road train. If you plan to travel and have small kids take your booster seats as its not law in Portugal for taxis to provide them. Went to slide and splash as included with holiday package. Great water park! Portimao is lovely. Missed out on a boat trip to the caves because of wind so book early in your vacation in case it gets cancelled. This also applies to the restaurants at Tivoli. We only managed one booking in Essence (delicious) however the main restaurant was good every night (I am fussy pescatarian and dislike seafood). Not a cheap vacation but certainly made the most of it.

This is the worse hotel I have ever been. I fell and hurt myself in the shower in March of this year because there was no bath mat available. I sustained shoulder and back injury, had to go to a private hospital to do CT scan and xray. The horses told me to pay the cost upfront and they would have their insurers to pay the cost. Despite several contacts made and reassurances in December almost 8 months later the hotel told me the insurers said they are not responsible. Shocking and unbelievable. Whilst staying at the hotel we were given tap water which they disguised in a bottle calling it stilled water causing my daughter and I to suffer diarrhoea. Despite all the expenses incurred as my daughter had to be seen by a doctor as well as prescription drugs. The end result the hotel said the insurers not responsible. I would never ever recommend anyone to go to this unsafe hotel.

We stayed for 14 nights on arrival our room was ready so gave my number for them to text once it was so,went for lunch in the main restaurant while it was getting ready,which you would think it would be ready knowing when you was arriving and how long you are staying, Food for breakfast and lunch was ok could do with 2 toasters not the one as there was a lot of people waiting for the toaster.evening meals not very good for all inclusive have eaten much better in an all inclusive hotel’s,would say more like a 3 star.I had salad most days as the themed evening meals where lukewarm and tasteless so didn’t really have a proper meal,the other restaurants on sight are much better, we had know problems booking tables and the is food was much better there hot and they have flavour service was very good too. House keeping was ok some days,had to ask for water,milk and coffee Adult pool most days had towels around the sun lounges but no one setting on them at 8.30 so never got to set around the pool and enjoy quite time with out any children around.

We have just left after a delightful 4 night break as a young family of 3. Headline news, would we go back and recommend, yes, but with caveats. We booked last minute and paid a ridiculously low price and my review is biased because of this. Had we paid full price I may have been less generous. We would probably not come during school holidays but I guess there would be more staff on during these times. Service levels were up and down. Especially on restaurants and at the bar. Seemed like there were a lot of new staff from overseas (non-Portuguese). I have gone into some more details below but we really liked the place and with a few tweaks it could be really good.

Just back from a holiday here with my family. First things first it’s definitely not what I expected from a hotel claiming to be a 5 star. The hotel is way too overcrowded, the buffet times breakfast / lunch and dinner were like a cattle market. There were multiple evenings where we had a long Que to get into the buffet restaurant. The food is ok but the buffet was consistently cold at all times, the staff in the buffet never came round to take a drinks order. We booked the Italian and the steakhouse and I’ve got to say the service in the steak house was the best we had all holiday. The night time entertainment is not worth going to, there is no service you have to get up and order yourself from the bar and face long ques( again not what you expect from a 5 star) the kids disco starts really early and there’s nothing then until 9.30pm it’s such a shame really for families with young kids The pools are over crowded, sun beds so close together, the towel staff implied their own rules when they felt like it in regards to reserving sunbeds. The only good thing about this hotel is the rooms are lovely and the location is great oh and the train that takes you into the town and beach. Will definitely return to the area but unfortunately not this hotel.

A brilliant holiday had here. I stayed in a family room for 4 people, and was a bit cramped, however the showers were great and house keeping excellent. It was very busy and had a great atmosphere. An improvement could be finding a way to reduce queues and stop the dreaded towels being left on Sun loungers, so those people who actually want to use them can. Food was varied and tasty! I highly recommend.