Marysa Bakker - S.
Google
Stay: 9–11 January 2025
Room: 222
Score: ★★★☆☆ (3/5)
Tivoli markets itself as offering “the highest definition of hospitality,” “a new standard in luxury,” and “impeccable facilities.” While the hotel is overall above average, it does not fully live up to these claims.
Room & Hotel
The room was small but very well executed. The renovation quality and finishing were excellent, with thoughtful details such as proper glassware, a corkscrew, and generous coffee and tea amenities. The room was clean, comfortable, and well designed. The only minor downside was the balcony doors, which felt unfinished compared to the rest of the renovation.
The hotel is large, beautifully located, and even in low season maintained a pleasant atmosphere.
Wellness & Spa
The spa description on the website is misleading. The sauna and steam room are located separately from the indoor pool in a very small, reservable space with a maximum capacity of three guests. There is no comfortable seating or relaxation area. Swimwear is mandatory in the sauna, which we found uncomfortable and unhygienic.
The indoor pool itself is basic and far from luxurious. Overall, the spa experience is extremely limited and not what one would expect from a five-star hotel.
Food & Beverage
Dinner at The One restaurant was very good, with high-quality food, a calm atmosphere, and professional service.
Azur Bar, however, was a major disappointment. Service was extremely slow and inattentive, tables were not cleared, and there was no sense of hospitality. This is far below five-star standards. Our complaints were handled politely, and we did receive apologies and complimentary drinks.
Breakfast
Exceptional. Without exaggeration, the best hotel breakfast we have ever experienced. The selection was extensive, and the quality outstanding.
Value & Verdict
In low season, prices are reasonable, but given the limited winter facilities—especially the spa—the hotel feels slightly overpriced.
Tivoli does not present itself as a wellness hotel but rather as a hotel with wellness facilities, which is an important distinction. With adjusted expectations and no wellness focus, we would consider returning.