Tivoli Palazzo Gaddi Firenze Hotel

This hotel really is wonderful in hardware and software, the combination is a winning formulae! When we first stepped in, the gorgeous perfume in the lobby was already a winning factor! The decoration from the lobby, lounge area, lift area to the bedroom gives us a feeling of heart warming, homey yet exclusive without being arrogant, quality touches were used throughout the hotel to the bedrooms. We had a window view of the Duomo so that was great! Bed was comfortable and kudos on investing in good bathroom slippers as they were so comfortable! Room was ok in size but felt comfortable for both of us. I absolutely love the staff in reception! They epitomise the " over and beyond" , exceptional customer service that every hotel should have! We accidentally drove into the restricted zone road outside the hotel on check out day and they quickly resolve our issue and even got someone to park our car for us so that we can eat our lunch nearby!! It’s staff like you Ana who make our stay truly memorable and a high benchmark of great service for all hotel staff! The location is great, a short walk to the Duomo and many other great attractions. The rooftop view of the Duomo is also breath-taking especially during sunset and at night. Drinks are quite expensive up there though. Breakfast in the hotel is great, love the quality of ham, cheese and wonderful pastries every morning! I would definitely highly recommend this hotel in Florence and looking forward to coming back to stay next time!

From the first Moment of email contact in advance until i left, the whole team did an amazing an passioned job. special thanks to Cecilia, Alessia , Mirko and Antonella. The Restaurant and the Wine Tasting are super impressive! The valet parking is working smoothly. Very nice Rooftop Bar with amazing views. Rooms are clean and well-equipped We will come back very soon! Kind regards Marcel

We stayed here for 3 nights ending of July. The location of the hotel is perfect, off the main roads but an easy walk from the train station and close to all the gorgeous Florence attractions. The Uffizi galleries, Cathedral, many squares were all within about a 10 minute walk. The rooftop view is a dream, and was the perfect spot to have a nightcap. Sitting outside in the courtyard for breakfast and cappuccinos was delightful way to start the day. The bed was comfy, the room was well appointed, and turn down service was a nice surprise. Every single person we encountered from Nolvin at the door, to the front desk, waitstaff, and entire crew were nothing short of the epitome of professionalism. They were all just so lovely and helpful. We are just so glad we chose to stay here, and are thankful for an unforgettable experience in this stunner of a hotel.

Great location and very friendly and attentive front desk staff. Only about a 7 minute walk from the train station. The restaurant was INCREDIBLE. We had dinner there one night and the chef came out to meet us. Delicious food and great service. Also had breakfast there and they had a great selection of items. We had drinks one night on the rooftop which has amazing views of the Duomo. Great service there. Room was nice, but it was on the smaller side. Also lobby has a very strong perfume smell, but we weren’t hanging in the lobby for long periods of time, so it was manageable.

From the moment we arrived, Tivoli Palazzo Gaddi Firenze impressed us with its charm and authenticity. The building itself is a beautiful piece of Florentine history—elegant, timeless, and full of character. You truly feel immersed in the culture and heritage of the city just by walking through its doors. What made our stay exceptional, however, was the outstanding service. The staff went above and beyond to ensure everything was perfect. A special thanks to Antonella, the restaurant manager, whose warm hospitality and insightful recommendations on food and wine elevated every meal. Her knowledge and passion added so much value to our dining experience. The concierge team also deserves a special mention—they were incredibly helpful, responsive, and attentive, offering excellent suggestions and making every request feel seamless. Tivoli Palazzo Gaddi offers not only a stunning setting but also a team that genuinely cares. It was a truly memorable experience, and we look forward to returning.

The Tivoli Palazzo offers class, beauty, a superb location five minutes by foot to the Duomo, an indoor & outdoor eating area, a roof terrace overlooking the heart of the city, great nearby shopping, and even a library of books on history and art. The staff, featuring Julia, Gwendalina, Benedetto, Mauro, Michele, Agostina, Mirko, Nolvin the smiley doorman, and others, was phenomenal: friendly, helpful, dutiful, upbeat. Our rooms were small, and we struggled to make space for our luggage and our toiletries. We also had to ask for bath towels. It seemed strange that we had such troubles in an otherwise fabulous, immaculate, beautiful, upscale hotel. But we did. To a degree, it was compensated for with a door which opened up to a roof patio. But there were no chairs or umbrellas on the patio, so we felt awkward using it. So if you stay at this hotel, make sure you ask for a large room, and you will have a great experience. For location, appointment, staff, and cleanliness, you couldn't do much better.

What absolutely gorgeous hotel. From the moment we arrived till the moment we left it was wonderful. The staff were amazing and the room was beautiful. The view from the roof top bar is a must for anyone visiting this stunning city. Five star in every aspect and perfectly located for anyone wanting to explore Florence and all it has to offer.

We loved the old world classic lobby bar and the roof top bar had stunning views of the Duomo. (Make sure you make a reservation). The hotel is very well located to the major sites. The mattress and pillows were very comfortable. The Deluxe room and bathroom are very small, but we made due.Special thanks to the concierge (Martina) who was very helpful at getting us restaurant. reservations, even at the last minute and helped us book a skip the line guided tour with David at the Academia Gallery. The front desk and the door man were also very helpful.The air conditioning worked very well during a massive heat wave when some restaurants couldn't keep up .