TMPL - Hell's Kitchen

This is an amazing gym. It is well equipped with multiples of the equipment so you don’t need to wait long for anything. The salt water pool is rare and wonderful to have in the city. The gym is clean and doesn’t smell like a gym ☺️. More than all that, all the people that work there are warm and friendly.

Favorite gym I’ve ever been to hands down. I feel so good there! I really think it’s helped me be more consistent about going. It’s a “cool gym” but the energy is very much that people are there to WORK (before going to relax post workouts in the spa of course- I love the dry sauna and ice baths). I also love the people there! The staff and trainers are super welcoming and helpful- Sam the fitness manager is fantastic and is always giving tips on how to make an exercise work better for me. I can’t recommend this gym enough. 12/10

As a former area manager of a highly reputable gym, I hold very high standards when it comes to leadership, operations, and overall member experience and TMPL exceeds them on every level. From management to front-line staff, the professionalism and care are exceptional. Every employee I interacted with Britt, Angela, Sage, and Neiko was knowledgeable, welcoming, and genuinely invested in creating a positive experience. All of my questions were answered transparently, and the recent facility upkeep is absolutely immaculate. The newest General Manager also deserves special recognition. His leadership is both visible and impactful , attentive, confident, and deeply engaged with both staff and members. His energy clearly sets the tone for the entire team, and it shows in the consistency, culture, and elevated standards throughout the club. Although I am now back in the UK and no longer able to visit, I truly miss TMPL. The warmth of the sauna, the stunning saltwater pool, and the overall atmosphere are unmatched. TMPL is the gold standard of what a modern gym should be: inclusive, welcoming, immaculately maintained, and exceptionally well-managed. I only wish more gyms operated at this level.

Brittany at the front desk is absolutely amazing! From the moment you walk in, she makes you feel welcome with her positive energy and professionalism. She’s always helpful, quick to answer questions, and goes out of her way to make sure members have a great experience. You can tell she truly cares about the gym and the people who come in every day. Brittany is a huge part of what makes TMPL such a great place to work out — the front desk wouldn’t be the same without her!

I’ve been a member of several gyms over the years, but I can confidently say that TMPL Gym is currently in the best shape I’ve seen it in years. There is a noticeable shift in energy, cleanliness, and overall atmosphere that makes coming here the highlight of my day. The "Blaise" Difference The biggest game-changer has been the new management team led by Blaise. It’s rare to see a management team so visible and genuinely invested in the member experience. Blaise has brought a level of professionalism and attention to detail that was previously missing. Whether it's the seamless check-in process or the way the staff proactively engages with members, the leadership's influence is everywhere.

Attended a Body Pump class on Sunday — it was fine overall, but the class only lasted 40 minutes and skipped both the lunge and shoulder tracks. At $35, that felt a bit overpriced. The gym itself seems well-equipped and is conveniently located. However, the two young receptionists didn’t leave the best impression — they seemed more interested in chatting with each other than welcoming customers

One gym has it all! For anyone interested in health and fitness, TMPL Hells Kitchen is the spot. I like to keep my workouts fresh, and it was great to find the variety of equipment. The staff also made it much easier to enjoy. Very helpful, answering any questions I had about the facility and its amenities. Will be back soon 💪🏼

Absolutely phenomenal experience! My partner and I visited this gym a couple of weeks ago, and it exceeded all expectations. While the pricing is on the higher side, it’s completely worth it—you truly get exceptional value. Brittany at the front desk was outstanding! She was incredibly warm, compassionate, and extremely knowledgeable about every amenity. From the moment we walked in, she made us feel genuinely welcomed and cared for. This gym is a must-visit for both tourists and locals alike. A huge thank you to Brittany and the entire team for such an unforgettable experience. We can’t wait to return from Spain in 2027 and fully enjoy everything this amazing gym has to offer!

My fiancé and I went here on a day pass while visiting NYC. I saw on social media people raving about this gym so we had to check it out. Staff was friendly upon entering and made it an easy process to get a day pass. However, $36 for a day pass was a bit much. The lighting is dim, but not as bas as people make it out to be. With that, vibes are very low in the gym, even saw trainers with their hands on their chin looking bored while training clients. So if you like a more quiet gym this is great for you. The equipment was pretty rusted, and where there were plate loaded machines they were all over the ground surrounding the machines. Didn't really have any unique equipment that stood out either. The two floor layout was nice. One floor catering to mainly upper body, and lower floor catering to mainly cardio / lower body. There was a good size pool and had a cool punching bag area. There also was a very good sized Pilates room. The locker rooms may have been the nicest locker rooms I've seen. Very large, clean, and had a cold plunge tub in there as well. There are towels in there for you as well. There is a sauna somewhere but we could not find it.

This TMPL gym is located in a premium location, very convenient to a lot of attractions and shows, ground level is the reception and testing area, then two levels down are the main workout area, including a swimming pool, overall it's dark with loud music inside. It's on the pricy side as the cost of membership is about $200 per month plus tax, considering the variety of equipments and facilities they have, even though some are under maintenance and not all are available. I like the friendly staff here and how clean the locker room is, probably the largest and cleanest I've seen in this type of gyms.

It's pretty upsetting to be paying for a luxury gym that does not maintain it's equipment and lies to members about it being fixed or replaced and lets it just sit there unusable for members- basic cardio equipment: the elliptical. I joined in October after getting a full tour of the place. Note: there is really no easy elevator access, and most everything is four windy flights down stairs. but out of six elliptical machines, Only one works. three kind of work if you do not mind the clunky motion of the wheels really keeps you from getting any momentum at all. sInce October they said they were getting them replaced every week, but for sure by the end of November. November came and went. I was away till mid January and when I came back- still not working now another story about them being fixed. Very frustrating. Do not recommend this gym

Finally made the trek to see what the hype was all about. Although I'm from out of town while TMPL is far from where l live, it's worth checking out if you live in or visiting New York City. Two of my work buddies come here on occasion and suggested I try it out. Enrolling online for a day pass was simple. Once I got a confirmation email/text, I then met with JD who is a Membership Consultant. He signed me up for a daily pass which is $35. Anyways, I'm happy I came here. To my surprise, it was super spacious, with state of the art LF Machines, spa-like locker rooms, plenty of complimentary towels, and two levels of training space with a dedicated Leg Area same level as the Cardio, Group Exercise & TRX Room. TMPL also has a swimming pool, Sauna & Steam, Juice Bar and much more, might l add very clean facility. One of the reasons I have this love hate relationship with gyms in general is how dirty it can get. Just knowing the feeling of how clean it is here and having this option is a major plus for me. This is a three level full service fitness club that's located in Hell's Kitchen. The spot lights give it a nightclub vibe with cool neon lights on the walls. This is what I would call next level gym! It's definitely not on the affordable side, and I'm already aware of weekly and monthly rates. But you get what you pay for. I'd consider enrolling if I was in town more than 4x a month or lived here. All in all, it's a great gym in New York.

EDIT: The current manager did reach out and assured me they're working on fixing the lockers as well as on educating the gym goers to proper gym etiquette as well as asking staff to re-rack as well. They were very polite and accommodating, so I changed the review from 2 to 3 stars just based on my interaction with them ORIGINAL REVIEW: Do you like having to remove other people's plates ON EVERY plate-loaded machine you use? Do you spending ten-fifteen minutes in the lockerroom trying to find locker with a lock that actually works or that isn't already used? Do you like working out in a dark basement club where the lighting reminds you of a rave in Brooklyn and no windows to the exterior? Then this club is the perfect club for you! Come on over! Just remember don't touch those weights after you load up your machine! It's a problem for the next person!

Honestly never found a gym that tickles my fancy more than this one. I was a member at NYSC crown plaza and their pool was inoperable so they temporarily gave us access to TMPL and OMG. Aesthetically annoying it was so beautiful. Clean, vibey, people's bodies looked like they go to that gym. David Barton could never.

I've been regularly going to the Hell's Kitchen TMPL location for 2024. It's such a nice gym with plenty of equipment and classes. The sauna and steam room are great! There is also a pool for laps I've been meaning to try Last year I mainly used their Lexington location! Personally prefer the Hell's Kitchen because it's a bit less crowded (still crowded in evenings though). The Lexington TMPL has the hot tub and cold plunge along with their sauna and steam room for a full spa day!

First of all, this location is unapologetically LGBTQIA+. I think the negative reviews have more to do with Times Square hotels giving out day passes here and people expecting a boring corporate gym. This is NOT that at all. I've been a TMPL member for a couple years but rarely leave the Lexington location. With the pools closed there I decided to check this one out. Only complaint is that not all of the salt pool should have been closed off to lane swimming, I wasn't able to wait for one lane to open just to soak. Otherwise it's everything I Iove about TMPL & more. The body diversity on the women's side is even better than Lex, truly all shapes and sizes walking around and being welcomed. Definitly undersubscribed as far as women in general which is a plus. The cold plunge is in the locker room which is also nice. The shampoo is definitly masculine scented which personally I liked, but may not be for everyone.

The gym still continues to be a rip off for the money. It's falling apart and if it's not hot water missing, it's the consistently filthy locker rooms (because they don't hire enough staff to keep them clean and maintained).

Received a pass from local hotel. Venue was clean, front entry staff were welcoming and friendly, tremendous amount of weight lifting machines and barbells. Pool, steam room, lockers and shower were functioning. When I revisit NYC, I'll stay at that same hotel to access this gym again. It's one of the largest and cleanest I've visited in US.

They claim to offer a free tour and guest pass to new members before joining. I showed up with intentions of potentially signing up and showed them the print out of the email I received. I was then told I'd have to pay $35 for a tour and a guest pass. I mentioned receiving an email claiming that a tour and guest pass is offered free of charge. I was then told that this process often takes several days, up to a week before a tour could be arranged. Nope.

Two years, and this is my main gym. The gym charges way too much for the quality of service they provide. This should be about a 80 per month gym. The facilities are revolting, the men's locker room is constantly a mess (even on the slow days). Grime,hair,bandaids, dirt, mold, mildew.....There is a cracked glass shower partition that has been cracked for years now, the screws that were used to install the shower partitions are rusting, the caulk is pealing off, the locker room and swim area constantly smells like mildew and the stairway from locker room to swim area is always filthy with dirt and grime. They recently "updated" the men's locker room which was a joke. New flooring and cheap fixtures for the sinks and showers (which are already breaking). NO HOT WATER. This happens all the time. In my two years the water has rarely been warm, even on slow days. They blame the landlord but it's a Commercial lease, so like I would just get instant hots installed if I was them or any business with common sense. The new shower fixtures they installed a few weeks ago are already failing because they are cheap and not commercial grade. Some of the fixtures are mismatched to the other parts of the fixture (brushed nickel to chrome).This is supposed to be a LUXURY gym experience and they are failing at even being a decent basic New York gym. Oh an average of three of the eight or so showers are always out of order at any given time. There other locations are having problems with their saunas (read: mismanagement and incompetence with permitting) so this is the only location with a spa right now. It's dingy, but it works. Doesn't feel very luxurious. I'm probably canceling soon because it's giving planet fitness meets NYSC, and it's not worth the expense.. Classes are ok and used to be great but a lot of the good trainers have left since I have joined. They aren't delivering what they promise and they will try to point to the contract and say that parts of facilities may or may not be available at times but they still advertise those parts of the facilities, so they kind of are scamming people. I want to support my local chain gym, but they make it really hard when they give you absolutely no value for your money.

Do you want to pay $180 a month including hidden fees they lie to you about to have creepy old men flash you in the sauna of a dirty gym that's constantly getting flooded and has zero customer service? Try this gym!

Great gym. Convenient from all locations in the NYC area. The staff and the trainers are the best in the city.

I love this location--and I especially love taking Eric Nieves boxing classes. He's the best instructor I've taken at TMPL hands down and he cared so much about his students success as boxers. I really get so much out of his classes and I love how he teaches the science of boxing. If you want one of the best boxing classes in the city, join TMPL.

I was in Hell's Kitchen for a month while trying to find permanent housing, so I went to TMPL for a month long membership. The gym get's the job done if you're fine with a pack rat gym. The gym quite dingy, like a Crunch Fitness meets 24 Hour Fitness. Staff is nice, but they don't really follow up with you after you ask some questions and they mentioned they would. When signing up, the membership advisor helped me out was nice, but when I asked a question about needing to cancel our membership immediately since it was a month long membership & it was a 30 days notice, I asked if we would be charged a prorated fee as I was joining the month 5 days into the month. He said he didn't know and would need to ask his manager and get back to me. Never got back to me. Fast forward, two weeks later, I am certain about cancelling my membership because I was unhappy with the gym. At the time when I went to the front desk there was definitely at a busier time, but the staff member that initially helped me wasn't able to help, so she asked me to wait for their customer service manager as he was helping three other people at the time. He did help me cancel my membership and was super receptive about my roommate wanting to cancel his membership as well (but he wasn't there in person), so he gave me a business card, which he also helped cancel his membership. A week later I got charged for a prorated fee for the few days of May. I reached out to the manager who helped me and he stated that he mentioned to me in person, but he definitely did not. I want to be reasonable and understanding that at the time he helped me, it was a busy time, so he probably forgot. However, the way he worded his email to me made me feel as if I was a liar. All in all, I'm sure it wasn't ill intended, just didn't really appreciate the initial false follow up and how the cancellation situation was handled.

Went here twice when staying at a nearby hotel (supposed to be $20/day through the hotel although they may have inadvertently given me a discount). I went weekday late morning into lunch hours both times and never had a problem getting equipment; the crowds were well below capacity at those times even during lunch. It's dark and underground and feels like a dungeon club, but the vibes overall were good. Don't panic if you don't see squat racks right away; they're another flight of stairs down in a secret corner. Staff was great. I didn't use lockers or showers so can't speak to those.

Nice gym, but I wouldn't join if you want to take hot showers or use full size towels after your cold shower! The lack of consistency with hot water has been going on for at least 3 months now with ZERO improvement! Now, they have a shortage on a regular size towels and want people to use the small hand towels to shower with! How does this happen? A towel shortage like this didn't happen over night!

After a complaint about fees I was charge to unfreeze and cancel my membership, the manager kindly called and agreed to refund them.

great club, I signed the one in 53rd street, everything in perfect condition. William Ortega was the one who help me with everythin!

Horrible management. Save your money and go to another gym. Pulling money out if peoples accounts after the member ship was cancelled I came in tried to speak with the manager about and she totally blew me off. My account was cancelled in may and for charged today.

Been a member for 5+ years and it's gone really downhill. Always very hot with no airflow. Not enough squat racks no matter when I come. Better bring your own barbell pads because there's two and falling apart. The low lighting is nice but they have been replacing those lights with bright white fluorescent lights. The quality continues to decline while rates and membership increases. The AC issue is really the worst. It's 62 degrees outside today, it's prob over 80 in the gym. I've been here for 5 minutes, 2 sets into my workout, and sweating buckets. Sadly this is normal here. I do want to point out that the staff here is absolutely amazing. So friendly and seem like wonderful people. They made this 2 stars. Without the staff, I'd give this place zero

I would like to go and the music be motivating. every morning there's just Latin music playing as if someone's playing their own music selection. 175 a month please change the music !!!! i literally left blink for this reason . it's not ok. there should be all genres of music playing. I should not be subjected to have to bring my own music to gym that cost 175 a month let's work on that please .

I'm not sure if their cancellation policy process is shady, backwards or just not very smart. Having to fill out a "paper" cancellation form as opposed to a link or something resembling modern business practice in the new millennium screams desperate for that last month of member dues. But that's neither here nor there. NOT SENDING / attaching the said cancellation form upon replying to the member who has made it known that one wants to cancel is just plain ridiculous. Learn how to attach a form folks. Again - it makes the company look dumb and desperate.

The hot water comes and goes, the showers come and go (there's one shower in the men's locker room that has been broken for four months now) and the lockers continue to give out -- some of them have been busted for over a year now. And things only get worse. More and more of the lockers are unusable, the locking mechanisms break and don't get replaced. And the creeping dirt. And the increasingly worn out equipment. Bringing it to their attention does no good. They just don't give a damn. Pity. It used to be a great gym.

You keep answering reviews, pretending you'd be happy to look into different situations. Instead you were very unco-operative when I actually did contact you. And, as said in my previous review, you quickly charged an extra membership fee the moment I contacted you. Had to change my billing information and cards to stop you from charging me. Have taken the issue forward, as a fraud. Also interesting to read you need a form filled for cancellation, but you needed no form from me to make me a member against my will.

I believe the negative reviews here were part of an organized hit. I've seen these on Yelp, for other establishments. This gym is a very friendly, easygoing place. Full equipment, many classes, probably the best 25m pool you'll find north of Chelsea Piers, apart from maybe a stray Y pool or two. The place is very clean, there is no problem with heat or humidity. One defect is the hot-water boiler. This was supposed to have been solved months ago. There is some problem with the property management. Overall, this is part of the Worldwide Plaza development (business/residential) that went up 35 years ago at 50th St/8th Ave. And somehow utilities are difficult to fix for that reason. Today the hot water ran out while I was shampooing in the shower. Fortunately I had the conditioner in, and could rinse out in tepid water. The cimmerian darkness is an attraction to many members. Darkness and focus are important. You do your thing, no one is watching you,

Eric is a fantastic boxing instructor who cares about form and technique assuring his students are learning actual skills that will help them in the ring. He keeps you on your toes and humble while encouraging and giving credit where it's due. Truly not your "basic" nyc group boxing instructor. 11/10

I recently joined TMPL Hell's Kitchen after considering other clubs in the area. TEMPL has the best equipment, including 7 squat racks and other unique offerings. I also like the feel of the space, with ambient lighting rather than bright fluorescent, which makes TEMPL feel more like a nightclub. It's an inviting atmosphere and makes me want to spend more time in the space. It's also not overly crowded because it's a large space with multiple levels and endless options for machines and free weights. The Group class offerings, from Yoga to Ab Workouts, to Capoeira, are alone worth the price of monthly admission. I especially enjoyed Carlton Jones' "Good Karma Capoeira" workout. Carlton is an excellent Capoeria instructor and makes capoeira, an ancient martial art / dance, accessible to those who don't know much about it. More members need to be exposed to this Capoeria class, because it's an intense full body workout. I was also very impressed by Robert Napolitano's yoga class (although he typically instructs at West Village location).

June 2022 update: still no hot water during peak hours. I also cut my foot on a piece of broken glass in the locker room. Wear flip flops! April 2022 update: 1 month later, still freezing cold showers and no improvement. The only difference is now there is a sign saying the club is aware there is no hot water. $150/month for no hot water is not the vibe. March 2022: No hot water during peak hours. Front desk staff said their solution is to wait until the New Years resolution folks stop coming and the crowds die down.

Overall it's a decent-OK gym. Good amount of weight and not too annoyingly packed -excluding after work hours between 5:00pm-8:00pm. Parts that really need to change: This is where you go to become deaf. They have a DJ that plays loud music where you feel the base as you're working out. Also, there's a downstairs area where they hold boxing classes where it's even louder. You can be on the opposite side of the floor, or upstairs, and you hear the music and count down of "3...2...1!" There is a DJ that really is unnecessary as everyone is listening to their own music/headphones. It's a consensus by other gym goers that they don't need a DJ for that reason. It's so loud I have to turn up my own volume of my headphones to hear my own music ,and I leave having my ears readjust like they left a loud concert/dance club once I step outside. Never seen so many people taking selfies in a gym before. Hands down the most narcissistic gym I've even seen. It's kind of uncomfortably awkward. People vape throughout the gym. Reported it immediately to the front desk, but no action ever follows. The locker rooms are full of guys taking never ending selfies in the mirror and creepers sneaking photos of others. Not sure how the gym can get around this. Positives about the gym: Front desk staff is really nice and always pleasant. Gym is typically really clean. Weights for the most part are in their place with the occasional weights put in the ring place (that's due to the morons that don't know how to put things back where they should go).

NO CUSTOMER SERVICE, NO HOT WATER, NO RESPECT This luxurious branding of this gym is just a facade. Please do not get tricked--it is truly rotten. Despite the high price tag, this location cannot offer hot water in the showers, enough towels to dry off, clean lockers, functioning doors, or reliable machines. Despite these appalling conditions, the gym is incredibly crowded and makes the simplest workout frustrating and claustrophobic. If you contact the manager to ask for support or accountability, your requests will be ignored for months and months. Do not join this gym. Please don't make a mistake you'll regret.

CAN'T CANCEL MY MEMBERSHIP!!!! Keep away from this toxic place. I tried to call them and email them to cancel the membership in June 2020 due to covid. Nobody picked up the phone. Nobody called back. Nobody replied email. They keep charging my account through now. I am calling them right now in their working hours. Not a soul picked up the phone again. Just tell me how I can CANCEL the fxxxxx membership.

Vibe was dope here!! So much equipment and machines available. I love doing legs and they have a lot of squat racks and leg machines so that's a win for me!!

I've been over the moon since joining TMPL even though the best parts of it are still closed due to COVID. The Pool, showers and juice bar I would say is the reason I joined and I'm just anxiously waiting for them to reopen but regardless the rest of the gym has been great. Everything's clean in the locker room daily and I haven't had an issue with any of my workouts yet. Max was super great helping me get settled and I just love that I found this place! Staff is great!

What an absolute gem. I've gone to Equinox and NYSC and was honestly very worried to go back to a gym with covid still an issue. However the GM (a gentleman named Paul) walked me through all of the precautions and gave me absolute peace of mind. The cleanliness and amenities and spaciousness (it's BIG) all lend to an extremely safe environment and the equipment - they had a ton of variety and all of it seemed brand new - where I'll never worry about overcrowding which is always a concern in nyc. The staff are really professional and the service they provide goes well above and beyond a normal gym experience. Thanks for giving me a gym to go back to! It's worth every dollar given the total experience.

Well equipped and maintained. One of my favorite thing about this gym is the lower body section on the lower level. It has 4 full cages, 2 additional squat racks, and 2 leg presses, all hammer strength equipment. You don't see this around the city that often these days. The employees are super friendly and my trainer Milo is very knowledgeable and nice! Good lighting vibe and great music selection. If you love lifting you will definitely enjoy the gym. Highly recommend!

Nice gym. Clean. Equivalent is well kept. It's a treat for me to go there. Post workout, I hit the steam room. Amazing

Awful live DJ music esp on Thursdays. Cacophony and very loud. NOT SURE WHY THIS MUSIC IS SO LOUD when we have our own playlists and EarPods. This live music in gym is archaic and old school. The equipment here is very outdated and do not function well. All the stairmasters in the basement are old and do not work. Equinox and Lifetime are much better.

I love this gym. It's clean, big, lots of equipment. Lots of classes. Everyone is super friendly at the desk. Sometimes there is even a dj during evening hours.

If I could give more than 5 stars I would and it's all due to Eric's boxing classes. Not sure I would justify the cost of TMPL without him. He's a no-bullshit coach who cares about boxing, you, and you getting better at boxing. I wish everyone could experience his classes - I have nothing less than great things to say!

Good gym, but no hot water at times, along with no AC (since last summer), and things get stolen a lot (I, along with others, have experienced it). When I spoke with the manager about the theft, she was yelling at me more than helping me. It's a neighborhood gym that is very close to me...so 1 additional star for the gym. The staff and trainers are friendly and nice though (the positive)!

Closed because there's a "snowstorm". The way it was communicated was through a sign on the door (see photo). Well guess what - if you've made your way to the gym through the "storm", seeing this sign is not helpful. How hard would it be to email your paying members BEFORE the gym is supposed to open?

Luxury gym with a pool in Midtown Manhattan. New equipment every few weeks recently. Highly recommend.

Beware of shady billing practices. The quick takeaway is: My experience closely mirrors the other negative reviews on yelp. Shady practices, mismanagement, and broken promises. This coming from someone who has been with the gym since the very beginning. Buyer beware. Here's the detailed version: Today I went to go cancel my membership, which I had previously put on freeze until October 2021 due to the pandemic. They informed me that even though my account has been on freeze, they needed to charge me another month of dues. Rather than cancel my membership, they decided to go out of their way to unfreeze my account simply so they could charge me a month of dues before they let me go. This is despite the fact that my freeze extends well beyond their 30-day cancellation notice period. And also despite assurances (just 4 months ago) that if I continued to stick with them through the dark days of the pandemic, that I would not be charged anything if I canceled my membership while it was on freeze. Now I certainly understand that gyms have been through a difficult time with the pandemic and need to do what they can to survive. But this a slap in the face to customers like me who have stuck with them for years (despite other shady behavior) and are now getting ripped off (again) at the last turn. And this is not the first time I've had issues around billing, including: 1) continuing to get billed during the pandemic while the gym was closed; 2) being promised credits to compensate for pandemic billing only to have the credits go missing (I had to spend weeks calling, emailing, and chasing down the billing team to get what was promised); 3) account freezes (even prior to the pandemic) that were supposed to be free but then went missing due to management changes and "different systems" and "lost records"; 4) and the constant excuse that their changing systems, management turnover, and ever-evolving rules won't allow them to exercise basic human decency when approaching customer billing issues and promises previously made This is how they have dealt with a customer who has stuck with them through all the ups and downs - from when David Barton first opened the gym, to the NYSC takeover debacle (with constant rules changes, "systems issues" with billing, missing credits, lost records, and unannounced hikes in dues), through the pandemic, and now with the current management team with yet another set of rules and an unwillingness to honor past promises. I've had multiple opportunities to quit this gym but chose to stay on to support them. And they slapped me in the face at the last turn. So much for rewarding loyalty. Buyer Beware.

TMPL HK has gone downhill a lot in the past couple years (especially in the last year). I would say there are more maintenance issues than not. The gym constantly is having problems with the water and I've taken more cold showers than hot there. The sauna and steam room are constantly breaking and then going out of comission for weeks on end with no update. The A/C breaks every month or so and there doesn't really seem to be any urgency to fix the issues.

The head lifeguard at TMPL - Hell's Kitchen is named Max and he's amazing. He does a phenomenal job of managing the pool, keeping it clean and making the members feel welcome. He cares deeply about his work and is a real problem solver. Today I asked him if the club had a pace clock. He found a broken clock in the storage room, repaired it and calibrated it while I was swimming so I'd have a better experience in the pool. Man, you da Man!

About a year and a half ago I was eating chimichangas on 9th Ave in Hell's Kitchen with a couple of buddies. Afterwards I wanted to walk it off. I came across TMPL and walked in. After being walked through the place i quickly realized it was a really nice gym so I decided to join. After covid hit and it was shut down didn't know if I wanted to go back. I went back and was walked through the club. I was really impressed with how they handled guests and socially distanced bc of pandemic. I couldn't be happier that I chose to go to TMPL and not back to NYSC. Additionally the GM came up to me at the beginning and end to make sure I had a great experience. They have definitely earned my business and are taking everyones safety seriously. Lastly I couldn't believe how clean the place was. Maybe have the taco joint hand out tacos in the gym once a month. Just a suggestion.

I said it once, I'll say it twice! The worst gym in its class. Showers never work, managers always forget to add referral credit, shower closes at 8.30pm... why not 6pm?! Schedule was till 11pm before the pandemic, now it is even till 7pm on weekends.