Qype User (Tinny1…)
Yelp
I Love Toast clothing but always find staff really pompous and stand offish with slight patronising edge. Nothing they do wrong, just lack of social skills. Toast has a certain type of staff they go for; modern young person with fashion sense. However, they should invest more time in getting people who are good at sales.
I am often put off going into their stores due to this. islington store is no better. Once I bought a top, washed it and then realised it had tons of small holes in it, such as those made by a moth. It was a matter of a day or so so I returned it. The sales assistant in Islington branch was so patronising and assured me I must have a moth problem. I had to point out several times that in 2 days since the day of purchase, and having washed it and dried in in the open air, this would be unlikely and it was more likely this happened in their warehouse. She then proceeded to make me feel bad over washing it before wearing it, saying this is abnormal. Very unsophisticated staff and when you are paying £89 for a t-shirt you expect different level of service.