TOC Hostel Madrid

Ran a school trip and this was our accommodation for 45 students and three staff. Overall it was a great hostel with some really kind staff. Other groups there were unfortunately poorly supervised relative to our group and there was a fair amount of running about and noise at night. This is not the hostel's fault though. We had two-three occasions where other guests' behaviour was down right inappropriate and the reception staff were confident in tackling this where it wasn't appropriate for me to do so. I'm not sure what the recent reviews are about in terms of the common area - as a school group we had no particular or special rights to the area and were rarely in there. On our last night the hostel hosted a loud external gathering in the bar and our students couldn't sleep as a result - given we had paid a 10€ deposit per person to ensure our students did not disrupt the peace of other guests, this was rather a double standard. To note: better clarity about room allocation pre arrival would be helpful. Your Saturday staff didn't know anything about your gluten free breakfast and I had to essentially go into the kitchen and point out the gluten free cereal to them. There was also a very significant miscommunication about our rooms which meant we couldn't open any of the windows as all the handles had been taken off. I think this may have been the fault of our travel company rather than the hostel, but one to check if you are running a school trip as rooms were sweltering in February. Staff who helped us on reception were all great apart from the person who randomly shouted at our group to go outside on one occasion - if it's a rule, tell teachers that as it was only one receptionist out of a lot of different people who expected this. A particular shout out to Macarena and Pedro who were reassuring and accommodating with our check out plans and needs for the last day.

Highly convenient location, basically less than 10 minutes walk to all tourist spots and city centre. Room was neat and tidy with nice service as I was given one more blanket right away upon request. The common area/ kitchen was also a comfy place to stay and relax, but it would be even nicer to have more facilities e.g. gym room.

We had a nice stay, highly recommended for its location. A big thank to Frank, the Flour Manager for his friendly and kind attitude. Also, the girls at reception were helpful, always smiling and ready to assist. The room temperature was quite hot, and although comfortable, it wasn’t as clean as we expected.

The hostel is located in the heart of Madrid in an astonishing building dated back to the 15th century. We stayed in room 508: it was very clean and every day the bed was made and the room was cleaned. On the second floor there is a big breakfast room and a billiard table with frescoes on the ceiling. Our experience was great and we totally recommend it.

Great location, really helpful and kind staff - especially Frank (floor manager) and the girls on the reception! Shared room could be cleaned a bit more thoroughly. Lockers and warm temperature inside the room were a plus. Thank you!

This is a hostel, up-market and could be a hotel. We had a private room with toilet and shower. Fresh, clean. Pros: location, price Cons: hot water runs out at night, night time management does not control hallway and stairwell noise of school groups (noisy until midnight)

The 6 bed dormitory room is quite spacious and each bunk bed has own privacy. Would be good if could add curtains. The bathroom is noisy whenever someone uses it. Might be better if the sliding door closes all the way. Heating is nice. It’s warm and cozy at night (I stayed in 3rd week November).Area is very nice, it’s the center of Madrid.

Staff were very friendly and always present. Hostel was very clean, also shared rooms with incorporated shared bathroom were clean. I slept well on the comfortable beds. Breakfast was good and there was always a safe and pleasant atmosphere everywhere.

We didn't love this place, which is centrally located near major tourist destinations, though absolutely lacking good brunch, coffee, bars, or any other non-sanitized experiences. For the first two nights, we stayed in the six-bed room, which had one shared bathroom. This was nice compared to having bathrooms in a hall shared by more people, but the process was inefficient, and I felt like it got cleaned less than a hallway bathroom would. The people were menaces, which you can't blame the hostel for, but they were around at bizarre hours, hacking and howling in the bathroom, stealing towels, and leaving a mess. We moved to a private bedroom for the final night, and the front desk was unfazed, never asking why. The private bedroom was affordable and, frankly, night and day; I had no issue with that. Wi-Fi across the property was poor. I appreciated that towels were free (unlike other hostels, including the TOC in BCN). Air conditioning was SO lacking in the shared room but good in the private room. In the shared room, street noise was unbearable; in the private room, it was nonexistent. It was a mixed experience across the board, and I think it depends on what room you choose and who you are with (if applicable). On an administrative level and aesthetic perspective, I had no issues.

Everything about this place is great. Location, design, staff, bar, amenities. We were hesitant about staying in hostels on this trip, but we were so wonderfully pleased by Toc. We booked a private room with it's own bathroom. Suitable for all ages, we saw families, young single travelers, couples. A definite must if you are looking for something affordable, clean, and ideally located in Madrid.

Miserable experience dealing with them. I was supposed to go to another hostel, The Hat, but they were having plumbing issues and sent me to this place. They paid for my room, and all I needed to do was check in. TOC insisted this was not true, and charged me for the room, it being 3 am when I checked in, I figured I would just cover the bed and straighten it out with The Hat the next day. The next day I sent an email to both parties explaining what happened, TOC reimbursed me, but later that day, they decided to charge me 600$USD for some reason. this nearly overdrew my account, and prevented me from buying a train ticket I needed. When I brought this to their attention, they cancelled the charge, and acted as if they didn't do it, and then with disregard as if it were my fault. This forced me to buy a much more expensive train ticked when the money was finally returned to me. It is staffed by unprofessional, rude, unhelpful young men.

A happy surprise! Brilliant hostel with a whole floor dedicated to a stylish cafe/bar serving buffet breakfasts for 5 eur( not cheap, but all is friendly, lots to choose from, outsranding interior). Stays open after midnight! Loved it.