winwoid
Google
Sometimes I hate to publicize something that’s so wonderful because I don’t want it to be unavailable when we go to use it again. I don’t think we will ever be back in Peru, but if we went it would be because of this hotel.||I knew that it would be the high point of our stay and it was (also literally). When train strikes threatened our journey to Machu Picchu, we thought we had to cancel it and booked an extra night at Tocuyeros. When we realized there was a 72-hour reprieve in the strike and we could actually go to Machu Picchu, I reached out to the Hotel but because I had already paid that morning, they were not able to refund us. I have never heard Hotel staff so genuine and concerned and apologetic and offering to be of service however they could. They immediately offered to pay for a taxi for us to get there from an hour and a half away but we had paid in advance for that transportation so they covered our trip to the airport instead. During our entire stay they went out of their way to make us feel welcome and to show they truly regretted they could not refund us for the night we had booked but not stayed.||But I don’t stay at a hotel just because of the people there. The room and the facilities all have to be good. Well let me tell you, the room was as luxurious as we could want. The view over Cusco was phenomenal. The location was fantastic. And when you read reviews that say it’s an uphill walk from the city, let me assure you that if you stay here you are in a much better place than the city: fewer tourists, upscale, great restaurants, beautiful views, and just lovely.||Each staff member carried out their role with honor and a desire to serve. The included breakfast was a five-star experience. Every coffee drink you can imagine, fresh-squeezed orange juice, top-notch variety of fruit, breads with avocado, cheese, etc. Made-to-order omelettes, pancakes, etc. Somehow that sounds like a familiar offer but here it was done to perfection, with one woman serving with precision and grace.||We have traveled much of the world. This hotel is among our top five favorite ever.