Maria W.
Yelp
It's been more than 2 weeks since I've been staying in Tokyo and I must say this is the worst meal/experience I've had ever since I got here. My boyfriend and I were excited to try Zauo for the first time, we got there at 8:40pm on a Thursday night and after asking for a table for 2, the cashier (I think he was the owner) told us to wait, then showed us a notice of their hours, the last order is a 10pm, closing time 11pm. So that was fine, we still have a good 2 hours to eat. We got a table that was against the walls so I asked the waitress for the empty table next to the water so that I can fish while I eat, she said those were all taken. Throughout the rest of the night, that supposely "taken" table was empty the whole time. I let that one go, since I understand maybe they're reserving it for bigger parties. Now comes the fun part, fishing! Got our rod and bait, some of the fishes looked dead because they weren't moving even after accidently hooking them. The geoduck that I caught was dead too. It was about a foot long, asked for it grilled and when it got to our table, there were only ~8 small pieces of it stacked on top of its shell, costed 2,800yen. Ordered the rest of our food by 9:30, I specifically asked for a flounder done half sashimi and half fried, but the waitress put in one whole flounder sashimi and one whole fried costing us 4104yen per fish =8108yen. Ok, I'll let that one go again because there was a language barrier. When the sashimi came, it wasn't even flounder, they gave us seabream. What?? I pointed to the flounder picture when I placed the order! Wrong order again??!! Then the waitress had it changed for us. Had to ask for water twice from 2 waiters until one of them brought over ONE glass of water, when both of our glasses were empty. Half way through our meal, 10:30pm on the dot the waiter comes over and ask us to pay for the bill first, umm... I find that kinda rude, I'm not done eating and I still have 30mins till you close. On top of their bad customer service, all the cooked/hot food that we ordered came out cold, not hot or warm, but cold, like it was sitting there for a good half hr before they served it to us. Fish wasn't fresh because it was probably the dead fishes from the tank, the seafood rice bowl I got didn't taste good at all. Our bill came out to 16,212yen for 2 people. Overall their food wasn't good, overpriced, and had bad customer service, the worst restaurant I have dined in Tokyo. I wouldn't recommended anyone to come.