Tokyo Disneyland Hotel

To the Management of Tokyo Disneyland Hotel, I am writing to formally express my extreme disappointment regarding my recent stay at your property. While your hotel is marketed as a five-star establishment, the service and hidden fees we encountered were entirely unacceptable for a luxury brand. During our stay, we experienced several significant issues: - Sofa Bed Charges: Upon arrival, I was told there would be a 640,000 yen charge to use the sofa bed already included in our room’s configuration. Despite this not being mentioned during the booking process, housekeeping later knocked on our door at 21:30—waking my four-year-old twins—to offer the service for free. - Concierge and Transportation: When I requested a taxi to DisneySea because the train station did not accept cards, I was told a 5,000 yen fee applied just to call the cab. Furthermore, for a hotel of this caliber, there should be a complimentary shuttle or at least the ability to purchase train tickets directly at the concierge. - Late Check-Out Fees: I requested a two-hour extension so my children could nap before our departure. I was charged 30% of the nightly rate, amounting to 460,000 yen. Charging such an exorbitant fee for a brief extension is predatory. - Breakfast Delays: Despite being required to book a 7:30 AM breakfast slot, we were frequently made to wait—once for over 30 minutes—before being seated. - Language Barrier and Service: We found the front desk staff lacked the English proficiency necessary to assist international guests effectively, often resulting in dismissive service. We travel exclusively in luxury and expect a level of service that matches the price point. The nickel-and-diming and lack of basic hospitality we experienced were outrageous. I hope you take this feedback seriously to ensure other families do not have a similar experience.

Wonderful hotel. Prompt check in. Rooms are a great size. Very clean and tidy. Hotel team's English wasn't great, but their communication was. So friendly! 5 minute walk to get into Disneyland Park. Couple of mono rail stops to Disney Sea. Buffet breakfast has a huge selection and was great! Wifi 20/20. Great convenience store and very reasonably priced! Sells sandwiches, ramen, pasta meals etc.

Had a horrible experience staying there with my family. We arrived at the hotel the day before my birthday, checked in, and were told that we would be able to access our rooms at 15. We explored the hotel a bit, took some pictures, and decided to go in the direction of our rooms. My dad is 73 y.o., and had some trouble walking recently, so we thought maybe it could take time as the hotel is huge. We came to our rooms at about 14:50 and decided to just wait there so that we wouldn't waste time and get to the park as soon as possible. Five minutes later, a staff member brought our luggage and asked it those were our rooms, and I said yes. Despite our rooms being ready and her opening them and putting our luggage inside, I never asked her to let us in; I just said that we're going to wait here for 5 minutes. To which she shockingly said that we couldn't do that and should leave. I politely asked her to stay there for the remaining 5 minutes (!!) and explained my dad’s condition, but she told me that we should go back down the hall to the elevator and stand there. I never argued with her or anything but was shocked that despite spending 1200 USD for two rooms per night, we were not allowed to stand next to them for 5 freaking minutes. After she was done with the luggage, she passed us at the elevator hall and said that we should remain there for one more minute. Even though her words were polite, she sounded really mean and passive-aggressive. The thing that makes everything worse is that the booking process was so stressful. The hotels at TDR get booked so fast, and despite booking the room three months in advance, I couldn't even book breakfast. How can a hotel not have enough breakfast spots for all the guests? I couldn't book any restaurants either; all the spots were gone within an hour of the booking start. All that made me think that it must indeed be an unforgettable experience, so I didn't even read the reviews for the hotel... Some of the situations people describe are just awful. I worked in service for several years too, and I understand that they have to follow the rules, but there also must be some human decency and empathy. Not to mention that staying at the hotel doesn’t give you any benefits unlike other Disney hotels, you don’t get a separate entry, coupons, discounts, nothing. Also, the hotel pool is not included in the price, which I’ve never encountered anywhere in the world. Avoid.

I loved this hotel so much! It is really gorgeous. I only stayed one night, so I didn't get to use all of the amenities and facilities (like the pool), but the one night I stayed was amazing! It's a pricey hotel but I think it is a very good value. It's so beautiful and so comfortable, and of course, the location is fantastic. My room was adorable and spacious. The window opened for fresh air, there were plenty of outlets, a pretty reading nook, a convenient vanity table and mirror, pretty carpet, and fun amenities in the room. The heating and cooling system worked well and was quiet. The bed was very comfortable and the room (and the whole hotel) was very clean. The housecleaning staff are dressed like Victorian house maids : very cute! Service was excellent, and so was the room service food, which came quickly and was delicious. I really have no negatives to say about this hotel. It's a splurge but totally worth it.

This hotel is spot on for location, Easy access to the park but also to the monorail. Great shops onsite and fabulous large, immaculately clean rooms with great amenities. Staff were lovely. Best thing is transferring your luggage for free from hotel to hotel in the Disney brand. ||At night this hotel glows warmly and it’s a real joy to see.||The theming inside the lobby provided so much to look at and great spaces to look around and immerse yourself into the whole Disney experience. Lots of seating in the lobby and definitely worth the stay.

Beautiful hotel at a great location! We had 3 adults in a corner room and it was a great size and layout. You can tell this hotel is a little dated, but the room was clean and tidy. I appreciate that the ice machines are not the giant tubs that you scoop ice out of. The machines here were much more sanitary. The “convenience store” is nice to have, but it wasn’t as well stocked compared to the Fantasy Springs hotel. The gift shop had a good selection of items and is pretty large. My main complaint is the smoking room that you have to walk past to get to the elevators. It was always busy and the smell permeates the hallway.

I had a wonderful stay at the Tokyo Disney Hotel! From the moment I arrived, the staff were warm, friendly, and incredibly helpful. The Disney-themed décor throughout the hotel made the experience truly magical and immersive — it felt like I was already inside the park! My room was spotless, comfortable, and beautifully designed with charming Disney touches. The view of Tokyo Disneyland from my window was breathtaking, especially at night when the castle lit up. The amenities were top-notch, and the breakfast buffet offered a great variety of delicious options. The location couldn’t be better — just steps away from the park entrance, which made it so convenient to come and go throughout the day. The attention to detail and level of hospitality exceeded my expectations. Overall, my stay was absolutely fantastic, and I would highly recommend Tokyo Disney Hotel to anyone looking for a magical and memorable experience in Tokyo Disney Resort. I can’t wait to come back!

Tokyo Disneyland hotel, is the most Beautiful hotel I’ve ever seen. I have loved my time here and will definitely be back. A massive shoutout to all staff here being so helpful and kind, especially the receptionists (guest relations and managers). Couldn’t ask for better service. The one who helped us the most was LIU and we are so grateful for your service. 10/10 hotel staff❤️

1.3.2025 Our stay at the Disneyland Hotel was nothing short of magical. From the moment we arrived, we were greeted with the impeccable service and attention to detail that Disney is famous for. The hotel's enchanting ambiance and elegant decor truly captured the spirit of Disneyland, making it the perfect place to stay for our visit. Our room was spacious, beautifully decorated with Disney-themed touches, and offered a stunning view of the parking lot. The beds were incredibly comfortable, ensuring a restful night's sleep after a day of adventure. The room amenities were top-notch, including a flat-screen TV, complimentary Wi-Fi, and luxurious bath products. One of the highlights of our stay was the convenient access to the park. The hotel is located just a short walk from the entrance, allowing us to easily return for breaks. The staff at the Disneyland Hotel went above and beyond to make our stay memorable. From the friendly front desk team to the attentive housekeeping staff, everyone ensured that we felt welcome and well taken care of. Overall, our experience at the Disneyland Hotel was magical and exceeded our expectations in every way. We highly recommend it to anyone looking for a memorable and enchanting stay at the Happiest Place on Earth.

Service was great! Rooms were nice! They had slippers, pajamas, and children's cups waiting for us! We had two bathrooms that were indeed necessary. Most of the staff spoke English and were super friendly.

Staff friendly. Themed rooms are detailed and very comfortable. The rooms are well maintained. Stayed in the beauty and the beast room. Would recommend to try at least once to any Disney fan.

I didn't have a good experience here. I'm very disappointed . Service: ALL STAFF is very polite and accommodating. Food: The food at both restaurants weren't memorable. I didn't feel like I was at Disneyland. It wasn't much different from any other hotel food. Also it was a huge disappointment that there are no microwaves. In addition, there are 4 microwaves in the store to the left of the staircase when you walk down. These are solely for items purchased at the store. ***Uber eats cancelled our orders every single night and it leads me to think that the resort has an agreement with local restaurants to decline service here. Or something happened in the past where they stopped serving hotel patrons due to repetitive circumstances. Your best bet is taking an Uber or walking to the 7 eleven and grabbing some sandwiches, salads, or other snacks that don't require you to reheat. Cleanliness: Our room was musty. Everyone's pillows had this corn-like aroma. I compare it to the smell of Athlete's foot. Every single night we woke up to more and more bites as well. They don't look like bed bugs, but they are very painful. I wish I had a more positive review to write but the company has a LOT to work on with this establishment. Unsatisfactory food. More than 20 bites on both my girlfriend and I. My brother in low didn't even bother to count how many were on his, his wife, and his child's. Thankfully my mother in law only got a mosquito bite from the park one of the nights. Tokyo Disney staff is great. It's the company that needs to make improvements..

**June 2023: Monday Night Visit** I watched a popular Youtuber stay at the Alice in Wonderland themed character room and I just melted. I knew for my first Tokyo visit that I had to book this room since it seemed so whimsical. Reservations were available 3 months out and a ¥,30,000 (Approx: $200-$250 USD) deposit was required. For a Monday night our room was ¥68,000 (Approx. $450-$500ish depending on currency rate). Booking on the Disney website was somewhat challenging since the website undergoes daily maintenance (during our CA late morning hours). Regarldess, my friend and I eventually got to book our reservation. On the day of our checkin we were dropped off from the Disney Monorail and headed towards the hotel. The lobby is very spacious and grand. It kind of gives me Club 33 vibes. We arrived at the checkin counter around 4pm and waited about 30-40 minutes as there were lots of guesting checking in. The vast majority of hotel staff spoke pretty fluent English and while everyone was very friendly, there was an arrogance/snootiness to this hotel. It not bad, just different from what I'm use to at accommodations. Regardless, we went up to our room and let me tell you the one night splurge for a character room was well worth the price. All the details from the mirror etchings of the Cheshire Cat, to the Mad Hatter Hat Lamp, to the Queen of Hearts Headboard - was equally if not more magical in person. I also thoroughly enjoyed the spacious bathroom, hot water, and firm water pressure. It was such a nice experience after sweating in the hot/humid weather, and the complimentary nightgowns really made me feel pampered. The bed was very comfortable and soft and the vanity near the door was perfect for me to do my makeup in the morning. Since my friend and I stayed here, we were given the Happy Entry, which entitles guests an extra 15 minutes to enter the park, which was directly across from this hotel (super convenient!). This hotel has two more character rooms themes: Beauty and the Beast and Tinkerbell's Pixie Hollow. I'd be so interested to come back and check out those rooms! If you're a big Disney fan, I highly recommend doing a character room here

Staying at the Tokyo Disneyland Hotel was a must for us as we really wanted to take advantage of the early entry and just experience the on-site Disney magic. Overall stay was solid, and we actually preferred it over MiraCosta! Overall there's just more to see and more amenities than MiraCosta. Booking the hotel was very hard as at the time of booking, everything had to go through Disney's official site. Luckily cancellations allowed me to get the rooms so be sure to check back often as cancellations seem to happen quite often! Check-in was a bit hectic since we checked in around 9pm, like many of the guests (busy time is early morning before park opens, noon, and around 9pm). We had the Queen of Hearts themed room for our stay and it was pretty fun to see the decor, but sorta wish we went with the regular rooms! The room did show a bit of its age and could do with some refresh but overall, a very pleasant stay! We had our luggage transferred from Hotel MiraCosta, which is DisneySea's hotel, and it arrived without an issue in our room! Next morning, we walked directly across the station and was at the entrance for Tokyo Disneyland within 5 minutes! Can't get over how convenient it is and the early entry, even though it's just 15 minutes, helped save us a ton of time and we were able to knock a few rides in super fast. There's a few on-site restaurants but if you didn't make a reservation ahead of time, then yea, luckily there's a convenience store right on the property for some instant ramen, sandwiches, or bento boxes! There's also a giftshop on-site so what we did before we left the park was to document what we wanted from the gift shop so we didn't have to buy it at the park. That helped a lot in terms of carrying stuff throughout the day or try to shop before the park closes. Service-wise it was great but on the last day at the bell desk, we had an exchange with of the staff that wasn't that great. Not sure if it's because of the language barrier but it was definitely different from all the different staff we encountered throughout our stay. The hotel is also a stop for a bus that will take you from Narita or to Narita Airport. We took advantage of the bus and it was much better than transferring on the trains to Narita. Just be sure to include at least 2 hours travel time to get to the airport! Tickets can be purchased at the hotel.

During our 6 night Tokyo vacation, we splurged and stayed one night at the Tokyo Disneyland Hotel. You can book your hotel room on their site from five months out. I noticed when I tried to pay with my credit card on the site, it was denied and I immediately received a fraud alert from my credit card company. Once I cleared it with my credit card company, the deposit went through. We stayed out of convenience so we could visit both parks and not have to travel back to Shinagawa, where we were staying. The hotel is located directly across from Tokyo Disneyland. As a hotel guest, you have the privilege of "Happy 15" where hotel guests may enter the parks 15 minutes before opening. However, you should arrive early because even the early entry line gets long. We chose the Tinkerbell themed room and could not have been more happy with it. It was spacious and the room was just too cute. The staff was amazing as well. When we first arrived by train, we stopped at the Welcome Center where we left our bag to be transferred to the hotel and received our Disney monorail passes. We then headed straight for Disneyland where we stayed until the 3pm check in time. The next morning, we had one bag transferred to the welcome center for a fee of 500 yen so we wouldn't have to return to the hotel after our day at Disney Sea. Everything was very convenient.

Tokyo Disneyland Hotel is definitely the signature hotel for Tokyo Disney. It is beautiful and immaculately clean. Every worker in the hotel is respectful and friendly. Even though we don't speak Japanese, it's great that everyone in the hotel is trying their hardest to help you in any way possible. The rooms in the hotel are great. The amenities are as great as you would expect for a Disney hotel, but even better because of the Japanese touch. They have room slippers and even complimentary pajamas to wear while you're there. If you have kids you can request smaller sizes, and my son loved them. The location is the best for Tokyo Disneyland. It's literally across the courtyard. Great for when you're trying to get in for the Happy 15 (15 minutes that you get in earlier for staying at the hotel). The happy 15 gives you just long enough to be first in line for whatever ride you want. And you definitely want it because, unlike Disneyland in the US, everyone in Japan goes to the park when it opens. So you need the 15 mins to stay ahead of the crowd.

We stayed 2 nights here (plus 2 more nights at the Mira Costa) in February 2018. So close to the magic of Disney. Literally a few steps away from the gates and monorail station. I loved this hotel more than the Mira Costa for some reason. The small grocery store down stairs was also helpful for quick food purchases if you're too tired to sit and dine in.

Little bit pricey hotel compare to California Grand. Any Tokyo Disneyland Hotels which are close to the Disney Sea or Disneyland costs easily around $2000 for family of 5 I believe we stayed 2 nights and they charge per night per person in Japan. Though it was very pricey, it was worth to stay here. We love this very clean and luxury hotel. This was the cheapest hotel inside the Disneyland and we enjoyed the convenient access to Disney Sea and Disneyland.