Tokyo Disneyland Hotel

Terrible Service – Wasted My Time for No Reason I expected better service from a high-end hotel like Tokyo Disneyland Hotel, but my experience was incredibly frustrating. I ran out of coins for the laundry machines and dryers, and since the nearest ATM was closed (and the hotel doesn’t even have one), I asked the staff for help. I simply requested to pay by card in exchange for some coins since the dryer only accepts cash. They flat-out refused, claiming it was "impossible." I then asked if they could dry my clothes and charge it to my room. They said they would check and get back to me. After waiting 45 minutes, they finally came back and said they would give me the coins and charge my card—exactly what I suggested in the first place! They wasted my time for no reason, making a simple request into an unnecessary ordeal. For a hotel that charges premium prices, the lack of flexibility and efficiency from the staff is unacceptable. I wouldn’t stay here again.

The most magnificent hotel with jaw-dropping views and beautiful Disney touches. Our standard room had such incredible views of the park that we were able to watch the fireworks and projections from our window. Housekeeping was faultless, and rooms were enormous. The rooms puts Disney's Grand Californian - where we've stayed many times and adore - to shame in terms of size, views, Disney touches, price and amenities. Cannot recommend highly enough.

Beautiful place, no doubt. But on day of checkout we needed to wait an hour for our bus. We bought food and started eating in the waiting area. We were kicked out and told to eat outside in the 40 degree weather. We bought the food from inside the hotel and was eating next to their own open restaurant. What a way to ruin a great trip. My kids had to eat outside in the cold.

This hotel is beautiful! They allow you to check in and bring your bags to your room for your check in time (3pm) when you can access your room, so that you can enjoy the park all morning! It is directly across from Disneyland and also across from the monorail. |The decorations within the hotel are excellent! |They provide tons of amenities/souvenirs in the room to take home! |The only bad things I have to say are that the rooms could use a deep clean. There was dust and dirt on all the baseboards and such throughout the room. The toilet room also had an odor. |Overall it was a great stay.

Convenient to Disneyland theme park. The 15 minute early access was helpful. Two days max at each of the two theme parks.||||Would do two nights at Disney Ambassador (Mira Costa) for Disney Sea early access followed by two nights at Disneyland hotel. Disney offers luggage transfers between hotels. Pro for staying at Disney Ambassador hotel over MiraCosta is the shops and restaurants at Ikspiari nearby. More varied types of restaurants, better quality food, and less expensive at Ikspiari. Free shuttle service from Ambassador to theme parks.||||Limousine bus service from hotel to airport was easy (2,300 Yen per adult). Pickup for Disneyland hotel on left side once you exit the lobby area on the third floor.

We’ve stayed here two years in a row. Once in a beautifully themed Tinkerbell room and this year in a regular room. The regular room was my favourite! It’s on the park side and themed like Main Street. Super cute. Breakfast at the hotel was amazing and included in our package. The hotel is beautifully decorated. Like all Disney Hotels it’s basically empty all day and busy in the morning and after 9pm. We arrived at 2pm - room was ready - and grabbed a half day ticket on our arrival day. We had purchased a vacation package for the following two days. This is the real reason you’re staying here. The hotel gets you early entry - so you can grab two fast passes (one paid and one free) before the park opens! The Vacation Packages basically let you pre book the rest of your day and let you relax. If you’re new to Disney and all of the park strategies the Vacation Packages basically remove all anxiety and let you soak up the time with your kids. Yes - they aren’t free - but they hold their value in the experience they deliver. It meant we could book meals in advance, and even gave us extraordinary access to the new Fantasy Springs area. We spent 5 hours in that area alone and literally walked on to every ride. With Disney parks you plan and pivot, and the Vacation Packages basically make that process so easy. Packages mean you need to arrive with your bags on the first day and then drop them to bell desk on your second. We purchased the same room type for the day before and were lucky we could stay in it for both nights. (This will make sense when you start to book). It’s just a really lovely hotel and combined with the Vacation Packages you get all kinds of perks like fast passes and free “special” drinks all over the parks. Strongly recommend this hotel if combined with the Vacation Package.

I stayed here just for the happy entry to Disneyland. I paid RM2600 per night for a hotel without breakfast & without shuttle to nearest station. Hotel is unsecured because the lift allowed anyone to enter to your floor. Staff has poor English control. Room is spacious and i stayed in a corner room. Bed and pillow were average. Not much to view as the room is facing the Disney line but able to see the fireworks. I do not recommend anyone to stay except for the happy entry to skip the queue.

Wow! This is by far the best hotel on property. It has everything you want: easy access to Tokyo Disneyland and the train, walking path to the shopping district, great amenities in the room, and beautiful outdoor spaces. Out of all the hotels, this is the only one with things to do and see without going to the park. The gardens are beautiful to wander through, but also sit and relax. Our room had a view of Disneyland and the train, but it was never loud. I would definitely recommend staying here!

1.3.2025 Our stay at the Disneyland Hotel was nothing short of magical. From the moment we arrived, we were greeted with the impeccable service and attention to detail that Disney is famous for. The hotel's enchanting ambiance and elegant decor truly captured the spirit of Disneyland, making it the perfect place to stay for our visit. Our room was spacious, beautifully decorated with Disney-themed touches, and offered a stunning view of the parking lot. The beds were incredibly comfortable, ensuring a restful night's sleep after a day of adventure. The room amenities were top-notch, including a flat-screen TV, complimentary Wi-Fi, and luxurious bath products. One of the highlights of our stay was the convenient access to the park. The hotel is located just a short walk from the entrance, allowing us to easily return for breaks. The staff at the Disneyland Hotel went above and beyond to make our stay memorable. From the friendly front desk team to the attentive housekeeping staff, everyone ensured that we felt welcome and well taken care of. Overall, our experience at the Disneyland Hotel was magical and exceeded our expectations in every way. We highly recommend it to anyone looking for a memorable and enchanting stay at the Happiest Place on Earth.

Service was great! Rooms were nice! They had slippers, pajamas, and children's cups waiting for us! We had two bathrooms that were indeed necessary. Most of the staff spoke English and were super friendly.

Staff friendly. Themed rooms are detailed and very comfortable. The rooms are well maintained. Stayed in the beauty and the beast room. Would recommend to try at least once to any Disney fan.

I didn't have a good experience here. I'm very disappointed . Service: ALL STAFF is very polite and accommodating. Food: The food at both restaurants weren't memorable. I didn't feel like I was at Disneyland. It wasn't much different from any other hotel food. Also it was a huge disappointment that there are no microwaves. In addition, there are 4 microwaves in the store to the left of the staircase when you walk down. These are solely for items purchased at the store. ***Uber eats cancelled our orders every single night and it leads me to think that the resort has an agreement with local restaurants to decline service here. Or something happened in the past where they stopped serving hotel patrons due to repetitive circumstances. Your best bet is taking an Uber or walking to the 7 eleven and grabbing some sandwiches, salads, or other snacks that don't require you to reheat. Cleanliness: Our room was musty. Everyone's pillows had this corn-like aroma. I compare it to the smell of Athlete's foot. Every single night we woke up to more and more bites as well. They don't look like bed bugs, but they are very painful. I wish I had a more positive review to write but the company has a LOT to work on with this establishment. Unsatisfactory food. More than 20 bites on both my girlfriend and I. My brother in low didn't even bother to count how many were on his, his wife, and his child's. Thankfully my mother in law only got a mosquito bite from the park one of the nights. Tokyo Disney staff is great. It's the company that needs to make improvements..

**June 2023: Monday Night Visit** I watched a popular Youtuber stay at the Alice in Wonderland themed character room and I just melted. I knew for my first Tokyo visit that I had to book this room since it seemed so whimsical. Reservations were available 3 months out and a ¥,30,000 (Approx: $200-$250 USD) deposit was required. For a Monday night our room was ¥68,000 (Approx. $450-$500ish depending on currency rate). Booking on the Disney website was somewhat challenging since the website undergoes daily maintenance (during our CA late morning hours). Regarldess, my friend and I eventually got to book our reservation. On the day of our checkin we were dropped off from the Disney Monorail and headed towards the hotel. The lobby is very spacious and grand. It kind of gives me Club 33 vibes. We arrived at the checkin counter around 4pm and waited about 30-40 minutes as there were lots of guesting checking in. The vast majority of hotel staff spoke pretty fluent English and while everyone was very friendly, there was an arrogance/snootiness to this hotel. It not bad, just different from what I'm use to at accommodations. Regardless, we went up to our room and let me tell you the one night splurge for a character room was well worth the price. All the details from the mirror etchings of the Cheshire Cat, to the Mad Hatter Hat Lamp, to the Queen of Hearts Headboard - was equally if not more magical in person. I also thoroughly enjoyed the spacious bathroom, hot water, and firm water pressure. It was such a nice experience after sweating in the hot/humid weather, and the complimentary nightgowns really made me feel pampered. The bed was very comfortable and soft and the vanity near the door was perfect for me to do my makeup in the morning. Since my friend and I stayed here, we were given the Happy Entry, which entitles guests an extra 15 minutes to enter the park, which was directly across from this hotel (super convenient!). This hotel has two more character rooms themes: Beauty and the Beast and Tinkerbell's Pixie Hollow. I'd be so interested to come back and check out those rooms! If you're a big Disney fan, I highly recommend doing a character room here

Staying at the Tokyo Disneyland Hotel was a must for us as we really wanted to take advantage of the early entry and just experience the on-site Disney magic. Overall stay was solid, and we actually preferred it over MiraCosta! Overall there's just more to see and more amenities than MiraCosta. Booking the hotel was very hard as at the time of booking, everything had to go through Disney's official site. Luckily cancellations allowed me to get the rooms so be sure to check back often as cancellations seem to happen quite often! Check-in was a bit hectic since we checked in around 9pm, like many of the guests (busy time is early morning before park opens, noon, and around 9pm). We had the Queen of Hearts themed room for our stay and it was pretty fun to see the decor, but sorta wish we went with the regular rooms! The room did show a bit of its age and could do with some refresh but overall, a very pleasant stay! We had our luggage transferred from Hotel MiraCosta, which is DisneySea's hotel, and it arrived without an issue in our room! Next morning, we walked directly across the station and was at the entrance for Tokyo Disneyland within 5 minutes! Can't get over how convenient it is and the early entry, even though it's just 15 minutes, helped save us a ton of time and we were able to knock a few rides in super fast. There's a few on-site restaurants but if you didn't make a reservation ahead of time, then yea, luckily there's a convenience store right on the property for some instant ramen, sandwiches, or bento boxes! There's also a giftshop on-site so what we did before we left the park was to document what we wanted from the gift shop so we didn't have to buy it at the park. That helped a lot in terms of carrying stuff throughout the day or try to shop before the park closes. Service-wise it was great but on the last day at the bell desk, we had an exchange with of the staff that wasn't that great. Not sure if it's because of the language barrier but it was definitely different from all the different staff we encountered throughout our stay. The hotel is also a stop for a bus that will take you from Narita or to Narita Airport. We took advantage of the bus and it was much better than transferring on the trains to Narita. Just be sure to include at least 2 hours travel time to get to the airport! Tickets can be purchased at the hotel.

During our 6 night Tokyo vacation, we splurged and stayed one night at the Tokyo Disneyland Hotel. You can book your hotel room on their site from five months out. I noticed when I tried to pay with my credit card on the site, it was denied and I immediately received a fraud alert from my credit card company. Once I cleared it with my credit card company, the deposit went through. We stayed out of convenience so we could visit both parks and not have to travel back to Shinagawa, where we were staying. The hotel is located directly across from Tokyo Disneyland. As a hotel guest, you have the privilege of "Happy 15" where hotel guests may enter the parks 15 minutes before opening. However, you should arrive early because even the early entry line gets long. We chose the Tinkerbell themed room and could not have been more happy with it. It was spacious and the room was just too cute. The staff was amazing as well. When we first arrived by train, we stopped at the Welcome Center where we left our bag to be transferred to the hotel and received our Disney monorail passes. We then headed straight for Disneyland where we stayed until the 3pm check in time. The next morning, we had one bag transferred to the welcome center for a fee of 500 yen so we wouldn't have to return to the hotel after our day at Disney Sea. Everything was very convenient.

Tokyo Disneyland Hotel is definitely the signature hotel for Tokyo Disney. It is beautiful and immaculately clean. Every worker in the hotel is respectful and friendly. Even though we don't speak Japanese, it's great that everyone in the hotel is trying their hardest to help you in any way possible. The rooms in the hotel are great. The amenities are as great as you would expect for a Disney hotel, but even better because of the Japanese touch. They have room slippers and even complimentary pajamas to wear while you're there. If you have kids you can request smaller sizes, and my son loved them. The location is the best for Tokyo Disneyland. It's literally across the courtyard. Great for when you're trying to get in for the Happy 15 (15 minutes that you get in earlier for staying at the hotel). The happy 15 gives you just long enough to be first in line for whatever ride you want. And you definitely want it because, unlike Disneyland in the US, everyone in Japan goes to the park when it opens. So you need the 15 mins to stay ahead of the crowd.

We stayed 2 nights here (plus 2 more nights at the Mira Costa) in February 2018. So close to the magic of Disney. Literally a few steps away from the gates and monorail station. I loved this hotel more than the Mira Costa for some reason. The small grocery store down stairs was also helpful for quick food purchases if you're too tired to sit and dine in.

Little bit pricey hotel compare to California Grand. Any Tokyo Disneyland Hotels which are close to the Disney Sea or Disneyland costs easily around $2000 for family of 5 I believe we stayed 2 nights and they charge per night per person in Japan. Though it was very pricey, it was worth to stay here. We love this very clean and luxury hotel. This was the cheapest hotel inside the Disneyland and we enjoyed the convenient access to Disney Sea and Disneyland.