Tokyu Stay Nishi-Shinjuku

The service and staff were so friendly, and the location was great. It was also very convenient to have laundry service in our room. However, there is a bad smell in the drainage system. The first night was ok, but as soon as any water runs a smell appears. This happened on our second night and the staff were notified and cleaned our room. It came back again the next day. Eventually we had to switch to another room and the smell appeared again. The staff were super friendly and apologetic, but I think this is a matter bigger than just cleaning the bathrooms… cant say I will stay at a Tokyu Stay again.

Very fast check in as they have a self service kiosk! Location was in the middle of oedo line and marunouchi line, that requires at least a 5-10 minutes walk for each depending on your walking speed. For a short stay it would be great, room is not so ideal for big luggages for the room I stayed as it’s really cramped. But if you’re looking to travel on these 2 railways and affordable hotel with washing machine, this is the one for you.

The washing machine with drying function in the room definitely is a plus point as I can do my our laundry in my room. There are 24 hours shops such as supermarket, pharmacy and food vending machines nearby. Hence it is quite convenient for both either work trip or leisure stay.

Location is super convenient- 200 m. From the train station, family mart, places to eat around too. The room is small - but it is Tokyo! The staff is helpful and they try to help but some are with limited English. It’s a good hotels for those seeking to use it to sleep but spend the day out and around!

This hotel is amazing! Staff extremely friendly. They dont speak english however they tried hard for helping us with g-translate. We used The washing machine at the lobby for free. Def . Will staying at this hotel again. Highly recommended!!

Very good 2 nights staying at Tokyustay. The hotel location is very convenient, just 5 minutes walk from the station and has family mart and 7-11 nearby. The room is clean and spacious compared with other hotel rooms in Japan. Recommended!

The best hotel we could pick! We will definitely be staying there again. It was completely quiet, friendly staff, a great view over the city and the rooms were always clean. The check in and out was also pretty easy and quick. Also a great price for what you get :)

I don't like very much the limited housekeeping that they have here in Japan. For a lot of things it's good since I don't need my room cleaned everyday. But they have the system of bringing breakfast to your room. And then they only clean the garbage bins. All our dishes on the table and the rice cooker from the breakfast was left dirty in the room. There was no way to clean them ourselves either. It was the only bad experience for us.

Great hotel away from the hustle and bustle of Shinjuku! About half a block away from the Nishi-shinjuku Oedo Line stop that can pretty much get you anywhere. Super convenient. I really liked the location because after being in crowds for most of the day, especially in tourist spots, it was nice to come "home" to a more relaxed neighborhood. Hotel is super clean, staff is friendly and helpful, they lent us umbrellas if it was raining out, and beds are nice and firm - my preference! Also worth mentioning, the outstanding shower room and water pressure of the shower. Includes basic toiletries, which is nice. The shampoo and conditioner surprisingly is really great quality. LOL. My hair and beard feel fabulous!! Overall, great place to stay. I'd gladly book here again. Quick Tips: 1. 24-hour McDonalds located next door. Get the fried chicken sandwich. Much better in Japan than anywhere else I've had it. 2. Breakfast buffet available every morning, but plenty of delicious restaurants nearby too!

Super clean, friendly and efficient service, and is well stocked with amenities! I stayed here for a week with my boyfriend and this place was really close to the train station making it super accessible. From Haneda airport, my bf and I took an airport limousine to the Tokyo Hilton in Shinjuku and it was like a 5 minute walk to our hotel! [Check in] Check in was extremely easy. I'm a tourist so I purchased this stay through bookings.com. Upon checking in, its a good idea to print out the reservation number/confirmation and have your passports ready to show. They give you room keys that you need to scan before entering the elevator door and when you get into the elevator in order to get to your room. [Amenities] decent size and very space effeicient -under the bed there is a drawer for your clothes -bidet toilet/ deep bath tub that comes with big bottles of shampoo/conditioner/soap -washer/dryer -pants presser -shoe shiner -hot water boiler/microwave- the microwave apparently has a chill setting....woow / fridge (cold enough to freeze too!) -free toiletries before entering the elevator and also in the room -flat screen tv was nice, but i barely used it -wifi was fast but didn't seem to work well during the week duration I stayed. It kept cutting in and out, but it was fine since my data plan was fast anyways. -free coffee in lobby from 11am to 10pm -breakfast buffet available for purchase for 500 yen (unless you include it with your room package) [cleaning] I alternated every other day for the week I was there by putting the do not disturb sign up and the days that the sign was on my door, I would come back and there would be bags of fresh towels and robes for me. I got new towels every day! [location] close to train station, near a 24/7 McDonalds, 24/7 Marutetsu grocery store 5 minutes away, down the street is a tasty open late/early food place called Matsuya, 24/7 Denny's is down the street Overall, I really love how clean and well stocked this hotel is. It feels safe and is close to the bustling area of Shinjuku but far enough away so that you aren't in the middle of it. There are a few 24/7 places open nearby which is super nice! I've stayed here twice upon coming to Tokyo and both times I've had great experiences! Would most likely stay here again the next time I come back to Tokyo- Shinjuku area.

This hotel is superb! Staff is beyond friendly, location is great, and hotel amenities were exactly what I needed/wanted. Pros: - Hotel key is required to enter sliding doors to elevators and reach your floor/room. - Before entering the elevators, toiletries are available for your taking; toothpaste, hairbrush, sponges, razors, shower caps, toothbrushes, q-tips, even instant coffee packets. - In room, there's a washer and dryer unit! The first packet of detergent is given to you upon check in. A load takes about 3 hours to complete. It can get a bit noisy, but just start it when you're heading out. - Microwave and mini fridge in each room! - Shampoo, conditioner, and body wash are supplied in your bathroom. I'm not talking about those mini travel sized products. These are full sized products that smell nice and leave your hair and skin clean and smooth! - Breakfast isn't elaborate, but it's not the same ol' thing each morning. For 500 yen, I definitely ate more than my money's worth. - McDonalds and other convenient stores like 7-11 or similar to it are next door or a few steps away. They are all open 24/7 making your midnight cravings satisfied. However, McDonalds takes only cash. - Post office is a few steps next to 7-11 - ATMs are located everywhere. - neighborhood is safe and just away from the hustle and bustle giving it a quite hum of traffic passing by. - Super close to E29's train stop. - left the 'Do Not Disturb' sign up and was left a bag of new robe, clean towels, and trash bags anyways. Nice! Cons: - If I had to nitpick, although free coffee was offered anytime in the lobby, there wasn't any water offered. Also, I couldn't find a single trash can on any floor. Kind of felt bad leaving a bag of trash outside my room a couple of times... I'd would stay here again in a heartbeat!

We stayed here for one night as we moved our flight a day later and our prior hotel was fully occupied the final night. Pros: -room is decent size -free fast wifi -room is well equipped. Came with washer/drying machine, microwave, pressing machine for pants, etc -24/7 McDonald's downstairs -free coffee machine in lobby Average: -we were staying in a hotel closer to shinjuku station before which was a lot more convenient. This hotel is about a 10min walk from the local subway. But you'd often have to make connections to another line -area is a bit more quiet compared to right by shinjuku station. Less restaurants etc. Since the price is fairly similar, I think I'd rather stay a little closer to shinjuku. But overall a decent hotel