Marie L.
Google
The Toledo Hotel boasts a fantastic location in Amman, making it an excellent base for exploring the city's highlights. The hotel's beautiful architecture and charming ambiance create a welcoming atmosphere, and the rooms are spacious and well-sized, offering a comfortable studio suite feel. The breakfast selection was particularly enjoyable, providing a solid start to the day.
However, there were a few areas that could benefit from improvement to enhance guest comfort, especially during the cooler winter months. Amenities in the room were somewhat limited, with only two single coffee pods and two small bottles of water provided. We experienced issues with the heating system, which initially blew cold air despite our requests for adjustments. The staff were responsive and provided a fan heater, though it didn't function effectively at first. A second heater eventually resolved the issue, allowing the room to reach a more comfortable 19–20 degrees Celsius. As guests accustomed to cooler weather from Canada, we appreciated the effort but found the thin duvet inadequate for the season, and it's worth noting that some guests reportedly complained about overheating, leading to the heating being turned off.
The shower presented another challenge, with only the handheld option working reliably while the rain shower head was non-operational. Temperature control was inconsistent, fluctuating between hot and cold, which made for frustrating experiences. Despite these inconveniences, the beds were comfortable, and the hotel's older property design—featuring rooms below street level down a steep hillside—adds to its unique character.
Overall, the Toledo Hotel has undeniable charm and potential, but addressing the heating and shower issues would greatly improve the stay. I'd recommend it for those prioritizing location and aesthetics, provided they check for seasonal comforts in advance.