TOM FORD Chicago

Was looking at purchasing a coat, a shearling, the woman who came to help scoffed at me and basically treated me like I was stupid. I asked about if it was a good idea to treat something like this, since it’s lamb skin, I didn’t know, other stores told me to, she basically took the coat away from me, and told me it’s a statement piece not to be worn outside of that. She told me I walked into a Lamborghini dealership but I’m acting like I’m buying a Camry. Horrible customer service, was actually going to buy the coat before that too. I’ve also never left a google review but it was just so rude I felt like I should.

Lauren is an absolute pleasure. She was so detailed in her input and helpful in selecting pieces. It was lovely just conversing with her during our visit. Thank you!

I ordered an item that was never received. The article was taken from the box!!! Seems like this is not uncommon. I received an empty package, and after two weeks and a dozen calls and emails, the issue is still unresolved. TF makes fantastic items, but if you’re considering buying anything online and expect support if there’s an issue, you’d be incorrect. I’ve opened multiple claims and have resorted to filing a dispute with my credit card company along with the two disputes I have with Tom Ford. Fantastic designer. Terrible support.

I wish I would have gotten the gentleman's name who assisted me to give him credit, but this was a great shopping experience! He walked me through all the different colognes and made suggestions based on my preferences. I settled on the classic Tobacco Vanille. It was an extremely classy, but it never felt pretentious. The staff was very kind and I will return to this location for future Tom Ford purchases.

Ask for Johnny ! Great guy with lots of product knowledge and excellent overall experience.

I stopped in to look for a specific pair of shoes right before my fitting for my wedding dress that was down the block (dimitras bridal). Jon was absolutely fantastic. The entire staff was friendly and the store was laid out beautifully. Jon offered great suggestions and went above and beyond for us. I wish all my shopping experiences were like that! I loved the inventory… I would have bought one of everything if I could! I will definitely be back!

The cheapest Tom Ford in service. Not only do they take forever to decide to refund you but they will literally take you for a ride. Terrible owner named Shirley and terrible attitude. Not only will this specific location not even help you when you walk in the fact is no one is ever in that store. I will never go here or buy anything again. The way I was treated for being a semite. Shame on you.

My sister and I went shopping today, all of the staff were very polite, friendly and helpful. Sean and John really set a different tone for the store, they were so approachable and made us feel welcomed while we shopped. I shop at several boutiques, world wide and no other team of experts has been as helpful and polite as the staff at this store. I would definitely stop by the boutique versus shopping online, just because of the staff.

Well I went in looking for a very specific item, the sales guy kept saying well we don't have that but we have this other style & other colors and accessories to match. Meh. Honestly, at the price point of these luxury items don't try to sell me on something different than what I want! I get it, you probably make commission. Why not just help me find what I already know I want and willing to pay for it?! Also don't follow me around the store like I need a chaperone. It turns customers off real quick. Beautiful store right on Oak street but the staff need training & to be more self aware.

I went into this location to try on the new Vanilla S*x Perfume. This AMAZING new perfume really sticks true to its name. I get so many compliments when I wear this or his other perfume or colognes in his collection. The service I got from this boutique was beyond exceptional. All the client agents here are very professional and knowledgeable. I was excited to leave with a Tom Ford bag filled with something so magically wrapped!! (In pictures)

I was at first hesitant to shop for a tuxedo here because it's so expensive but I'm so happy I did. I love how the lapel isn't so shiny and the best part is the personal touch you get in the fitting process. I had about 5 fittings after purchase and they were so detailed, careful, and hard working in addition to being very good at what they do. The material is noticeably terrific for moving around. There's a reason James Bond wears this! The tailor was even kind enough to adjust shirts that I purchased elsewhere (3 of them!) and make one final adjustment at 530pm before she left for vacation at 6pm. Really amazing experience and the final product looks better than I imagined!

I stopped by here on a Saturday afternoon around 3pm. The store has a luxurious vibe to it! I liked the layout: it wasn't too cluttered and was tasteful. The furniture is comfortable too in case you end up sitting and waiting on someone. The staff were very friendly and helpful. There weren't too many people in the store, so it was easy for them to focus on the few of us there. I was really impressed with the customer service here. They helped my friend a lot with their purchase and were very professional and precise with the measurements they took for tailoring. I'll be back when I need something from Tom Ford :)

Bought these beautiful Sandals few years ago, had to exchange them after a month for a new pair because the hardware was tarnishing. Wore the Sandals twice ever since I got them, been sitting in the dust bag and box they came in for couple of years. Opened the box so I could wear them and noticed the hardware on the sandals was tarnished AGAIN! Called the store TWICE, and both times the manager said she'll call me back and no one ever called me back. I have a $90 Jessica Simpson's Sandals with gold hardware and it still looks brand new, but my $1495 Tom Ford Sandals look like this. Very disappointing

Dear Mr. Ford, If I spend around $400 on a pair of sunglasses, I expect to get a durable case to protect the glasses. Instead, I got a squishy velvet case that's falling apart. What happened to the hard cases that lasted more than a couple months?! I have to say, I'm very disappointed in the case you provided me. On the up side, I really do love my sunglasses. Hopefully, they will not break due to a flimsy case. Sincerely, A disappointed Tom Ford customer

Disappointing staff. Snobby and uninterested in sales. I bought the same item from Nieman Marcus and enjoyed the experience. Corporate office should visit stores to assure a welcoming vibe within their stores.

I've been to the Beverly Hills location. The Chicago location is just as good. Staff is friendly and helpful. There's no snobby attitude. Parking is a little difficult though.

I normally am not active on Yelp writing any reviews but I just wanted to commend this store for its' excellent service I received this morning. I am in California and placed a phone order with Chris (with the assistance of Michelle) for a sold out/limited edition lipstick. They were able to locate one for me and shipped it out within the hour. I just received a text message from FedEx that the package has been picked up and is on the way to me. With the holidays being just around the corner and for an item with surged popularity, I feel extremely lucky and thankful for the amazing effort and extra steps their store took to make sure the order could be fulfilled. Thanks again and if I ever travel to Chicago, I'll be sure to stop by and thank them in person.

I went on an impromptu Oak St. shopping spree this weekend (sorry, bank account) and purchased some higher-end items that I've been eying online forever. Stop 1: Tom Ford. I've learned that the key to receiving good service in these luxury stores is by acting confident. If you act like you belong in there, you will be treated as such. Gawking at the outrageously expensive items and giggling about it with your friends is not going to attract the right kind of attention. Rant over. I knew I wanted to try on a specific pair of sunglasses, and saw online (great website btw) that they were available at the Oak St. location. I was quickly introduced to Timafei and we headed to the sunglasses counter. The sunglasses are probably the least expensive items in that store, so I was ready to receive basic customer service. I was so wrong. After placing my bags down and receiving an ice cold glass of water (on a silver tray), Timafei and I began the selection process. Timafei did not rush me at all, and went out of his way to ensure I tried on as many pairs of sunglasses as I desired. I ended up purchasing a pair that I never would have tried on if I was on my own, but they're phenomenal. I left with my sunglasses and some fragrance samples, and I really look forward to trying them out. I'm going to need to save up for a few months to afford the steep $225 price tag if I want to buy my own bottle though. Christmas is coming up, isn't it?? This is certainly a special occasion store, but if you're going to treat yourself, do it here.

I went here with a friend of mine to find something that only the Chicago store carried (as it said only at least).. everyone was very nice and the items available for purchase we're absolutely stunning. The reason I'm giving 1 star is for the "pros" of this location. The reason why I have had to minus 4 stars is for what I witnessed a fellow employee and now he was being treated. This middle aged, receding hairline, balding asshole humiliated a fellow employee in front of us. The scolded employee was a younger Hispanic gentleman who became flushed after taking the deplorable reprimanding. In my opinion he was NOT at fault. And even if he was, you ask the person to follow you to a place customers don't hear you. I have never been more disgusted in my life. I wanted to physically slap the smug attitude off of that bald asshole. I will be making a formal complaint to the Tom Ford company. This is not a way to treat other human-beings. Especially not in front of customers who'd be uncomfortable.

I made a Yelp account just to talk about my experience here. The interior of the store is great and you definitely feel luxurious. That's about where the pros end. I was in the market for a backpack for everyday use. I shopped at other stores in the area, Saint Laurent, Moncler, Fendi, etc. All of the associates in those stores were extremely helpful, kind and attentive. When I came into Tom Ford, my friend and I were greeted by the doorman, and were offered drinks. At no point did any associates acknowledge us. We walked around for a few minutes browsing, until I got frustrated and went and got one of the associates who were huddled in the back of the store. He never introduced himself so I cannot give his name. But he said hello and asked how he could help- this is where the kindness ends. When I told him I was looking for a backpack for everyday use, something "casual" he made a face as if I asked him to eat 45 day old cheese left out in the sun. He looked absolutely disgusted. He looked me up and down, rolled his eyes and said "we don't carry anything 'casual..'". When he ended his sentence with the word casual he used his hands to make air quotes (people still do that?). I might expect that from a younger associate at a department store but a grown man at a high end store probably should be a little more professional. At this point I wanted to give him a piece of my mind but I decided not to escalate the situation and just leave. I guess his rude behavior was noticed by other people because at the same time another customer left the store as well. Maybe it was how I was dressed (jeans and a t shirt, very "casual") maybe it's because of the colour of my skin (I hope not) But I never knew this kind of stuff happened in 2016. Oh well. Anyways I'll probably sell my Tom Ford glasses and simply won't spend my money at this store or on this brand.

Love the Dallas, Vegas, and Beverly Hills location but the service at the TF Chicago is amazing! Yvonne and Stephan are incredible. Beyond accommodating... nothing quite like having scotch during a fitting! Thank you for another great experience.

I arrived with a friend at 5:40 PM, twenty minutes to closing. I wouldn't normally do so, but he was visiting from Beijing and he really wanted to buy a few pairs of glasses. When we walked in we were warmly greeted by Yvonne, a very charismatic and friendly sales associate. She was extremely helpful and despite them being close to closing, she showed us so many sunglasses and optical frames to choose from. Her input was helpful, thorough, and optimistic. She helped me pick out a pair of stellar sunglasses and my friend chose a pair of sunglasses and an optical frame. Yvonne's customer service and sales skills were impeccable, seamless, and impressive. She showed me some of the Tom Ford makeup collection which I was thoroughly impressed by. My friend and I both walked away happy, discussing how pleased we were with Yvonne's incredible interpersonal skills and general social likability. She exuded positive energy and radiated a very magnetic glow. I look forward to seeing her again, and my personal experience with her was so fantastic that I will be telling my friends to shop here as well. Thank you for your service Yvonne!