Tom Thumb

My family and I love the cakes here at Tom Thumb's!!! The frosting is really good, and the process to place the custom orders is so smooth! We've been coming here over the years and have not been dissatisfied with a cake of theirs :).

12/11/25 1:30PM I visited legacy store. When I used self checkout . I need help somebody. One Indian lady comes my spot. She solved my problem . After she saw my apples and oranges.she told me that’s limit 5pound. I told her “ok , I knew that.“ But she told me.” You never listen to me” I’m so embarrassed, I keep called her. Why she said like that. But She just go. That time not busy. I thought why she standing selfcheck place. She should help customer self checkout place.but she doesn’t want help customers. She thought customers disturbing herself. I’m so disappointed her . Today I feel so bad and upsetting.

Well stocked and tidy place that makes the shopping experience pleasant. The aisles may be dense but the produce area has quite a bit of breathing space. The Bakery section appeared to be short on Artisan products but the cakes appeared to be better than the average.

Nice grocery chain. Not very crowded and things are well spread and organised properly . You will get everything what you need . Bakery, veggie and cheese sections are pretty good . Very fresh . Also the salad section is good. They dont have much in pure vegetarian or vegan options otherwise a good place to get your groceries done.

I’m very disappointed with the way they delivered my kid’s birthday cake. While taking the order with the instructions the gentleman mentioned that he is doing this for years and understands every instruction mentioned in the form but while picking up when I asked why it was not in the way instructed he says I should call the backer’s again to provide instructions. This is insane

I like the way Tom Thumb is laid out; it just makes sense, and helps me to get in and out more quickly. I also enjoy that the aisles are wide enough to pass with another customer coming from the other way. They don’t put clunky displays that create logjams. The produce is fresh and well displayed. Easy parking lot to get in and out of. I love their milk and egg choices, too!

Nice grocery store with friendly people. It's not too crowded like the new HEB and I like the gas rewards.

TomThumb is a good shopping store in which has much chocolate of fresh products. The service was nice and friendly. All store is very clean make people feel comfortable.

Today is Cheap Chicken Monday at Tom Thumb, it's lunch time and no chicken ready.Who ever manages this place is a poor manager, this is the 2nd time this has happen. I'll find another store like Kroger or Market Street.

One of the most mismanaged food markets I've ever seen. Layouts make no sense, one brand of food is one island and then they put another brand on another island halfway across the store. Items are routinely reported as in stock but then are actually out of stock at the store. Checkout is understaffed all the time because the executives with $500k+ salaries are too cheap to keep them fully staffed. Aisles are packed so full of different items laid out in a matter that makes no sense. Stores feel and look dirty and cheap. Genuinely awful place to spend money.

Tom Thumb is awesome! The staff is very friendly and very helpful. The store is super clean and they carry everything in their store. Please open your stores in San Antonio...we need you!

I bought cupcakes and a cake from the Plano location and the icing tasted metallic and ruined the birthday party. Cannot understand how people ruined basic cupcakes but you did.

Nice grocery store with a large variety of sweet food items, but it is kind of expensive.

I was put through hell at this store and not the first time. They got a horrible new store manager named Bailey who is horrible. The customer service only gets worst. They never have any decent help. The one old blond woman is very nasty and she does not even move. Bailey does not care. She is the worst manager yet.

Nice and clean Deserve 5 star if pharmacy do a better job and little faster service.

Tom Thumb East Plano. Awful experience trying to clip digital coupons. Worse experience with "customer service." I logged onto my reward card account from my computer and "clipped" the digital coupons for items I wanted. Proceeded to the store to purchase the items. At checkout I ran my reward card yet the coupons did not show up so I didn't get the sales price. Went to customer service to resolve the issue. Apparently, you can only use your smart phone to get the digital deals. If that's the case, why would their system allow me to log into my rewards account from my computer and clip them in the first place? I explained all this to customer service, but they would not give me an adjustment. Their suggestion was to return all items for refund, load the Tom Thumb app onto my phone (since it doesn't sync with reward card number) clip the digital coupons again, then purchase all items again and show each bar code to the checker. Really? And I guess I need to still run my reward card for the other items that were on sale but didn't require a digital coupon. So, what should've been a $36.42 bill is now $56.76. Nice little scam you have going there Tom Thumb. You just lost a longtime customer. UPDATE: After being contacted by Tom Thumb corporate customer service to let me know this transaction was not at all handled correctly, I made my way back to the Tom Thumb store to be greeted by a very helpful customer service rep who promptly corrected everything and apologized for the errors and inconvenience, and gave me a full refund on the overcharged items.

I was a little hesitant to come here because of all the negative reviews but I'm glad I went! The store is set up so well. They have a HUGE produce section compared to Tom Thumb I used to go to. What's even better is the selection of produce was good. I didn't have trouble finding anything. The store is laid out really well. With it being my first time there I assumed I'd struggle finding a few things. They have each isle labeled clearly so you aren't having to find someone to ask where things are. The isle-ways are a good size. You can fit two carts passing each other with some space in between. They also have a HUGE section of gluten free items. Everything from rice flour, cookies, cake mixes, pasta, granola, pats and snacks. The woman at the checkout counter and the woman who bagged my groceries were so incredibly friendly and kind. I am very impressed with this Tom Thumb. I think I found my new weekly grocery store!

I've noticed some improvement here, so up to 4 stars. A few visits here since my 2017 update. Still not perfect, but working towards it. Gotta like that. Some items still have expired dates on the shelves...and yeah, I know it's a LOT to manage. Like I said...improvements...hopefully they continue.

Really wasn't impressed the last time I went to Tom Thumb. The guy checking me out never said 1 word the whole time he was checking me out. I said Thank you when I left and he just looked at me. Doesn't make me want to go back with such rude service.

Very dated store and when HEB broke ground they started a remodel but can't tell a difference, employees are not helpful, food is sub par on the fresh side and they only offer a mild selection of fresh meat, very rarely do they have prime cuts that appeal to this area. Overall a horrible experience and shopped here for the last time 2 weeks ago since HEB opened, if people are willing to wait in line at HEB vs shopping here just a few minutes away that should tell you something. Got a 4lb Wagyu Tomahawk at HEB with great marbling today which was never seen at TombThumb, guess they realize the market unlike Tom thomb that's been here for decades. Go to HEB, better prices, experience and fresh foods

The ONLY way to pay one evening was using the universally loathed self check out system. I always check for this when entering the store so I can avoid any store doing this. However, the normal checkouts were going when I entered the store. When it came time to pay they had been closed. I was reminded of how much I hate self check out. I will not be back. I can't wait for HEB to open in Plano.

Came in for either mini bagels or bimbo bread. Searched for over 10 minutes. Could not find someone to help me that worked at the store. Finally asked other customers and one took me to the non-intuitive place where they have a very limited selection of bread products. The area was on the far right-hand side of the store and not marked work to be seen from other areas. No bimbo bread sliced white. Only one package of generic mini bagels that was partially opened. Wasting my time and my life. The store was nothing special and certainly nothing worth spending my time to walk away empty-handed. You should have been someone visible that I could have asked.

Lisa, in the bakery is the most helpful and caring person I've had the pleasure of assisting me. She definitely knows the ways of customer service! Go Lisa!

Worst customer service I have seen in some time. We were there to get some things, as well as new BBQ fuel. While in line to get checked out, the casher named Shcmika (Yes, that's spelled correctly) rudely stated we could not have the propane tank in the store. Fine, unloaded our other groceries, and then she again rudely barked that it had to go outside. I said on my way, finding a better attitude would be a good thing. She said attitude has nothing to do with it. I asked who would be there, and then she pointed to the person at Customer Service, and left my better half there to pay. Went outside.....waited, waited, and waited. After a long time, my better half walked out without the groceries. She stated that Shcmika continued to be rude, than then stopped talking to her when no one was coming to assist on the fuel exchange. Now, my bad on bringing the tank into the store, I get that. But there was NO reason to be treated that way when we didn't know. There were no tank signs on the door, etc. Before checking out, we also interacted with other employees who didn't say a thing about the tank in the cart. That does not excuse being rude to customers. Tom Thumb is not our favorite store, but it's been convenient. That ends today. Never going back. This woman needs to be retrained how to deal with customers, even if they make a mistake. Could have kindly informed us that was not right, without being completely rude, not just to me, but to the person who was completing the sale. Not only did they miss out on that, they are now out of our future shopping. Kroger and Sprouts from now on.

This is my go to local store. A little tough to get in and out of at certain times (no place to cross at exits. Also, this seems a lottle smaller than other stores. Otherwise, a definite good place to go..... wish they had self-checkout PS.... this is the same store as thd other on Yelp

Best Tom Thumb I've ever been to. Got my first COVID vaccine dose here. Everyone in the store are so friendly and helpful, especially staffs working in pharmacy.

I agree with all the customers that complain about the check out being the problem. First of all they don't have a self check-out. If TT has issues with too few cashiers, management should allow their customers the option of self-check. My bad experience was with a cashier that let my groceries stack up so, with no bagger, I started bagging items myself. He let me, with zero help from him. As a result, without his help, it took me longer than if we had a bagger. You can imagine my surprise and anger as he started scanning items from the customer behind me while I was frantically still bagging. I couldn't believe it. He never spoke to me yet acted as if I was holding up a line. He was beyond rude. Hey Tom Thumb on Legacy.....wake up‼

I came in to kill time before my nail appointment. The store is very clean and organized. They have a good selection of products. The cashiers were friendly and fast.

Good Tom Thumb for picking up odds and ends including an excellent selection of gift cards. For those who love jalapeños, this is one of the only places in Plano to find large jars of Trappey's hot and spicy jalapeños.

I picked up a 6-pack here on the way home from work and it was very pleasant. Quick in and out, they use your last name to thank you (if you have a rewards card), clean aisles, and fair prices. The Tom Thumb/Randalls/Safeway company has the grocery store down to a science. I know where everything is located and the generic brand is actually very good. Yes, I am a grocery store yuppie. The lady behind me at check-out did have a huge-botox injected face, but that's just Plano I guess. Pretty funny because it looked like she was smiling at me the whole time, but not really.

I think is sad to read so bad reviews about an store, we shop at this store for so many years and we are happy. I shop in CA, were maybe all of those writers are from, the grocery stores have more veggies ,but at double prices and at higher prices that we paid here in Texas. If they are not happy ,why dont go to Farmers Markets and stop crying Please be nice, if you have too much time available ,stop watching TV and look for work. Sad.People only cry and hate each other.

I really don't like this Tom Thumb. It is so hard to find anything in the store---the aisles are set up awkward and narrow with a random middle aisle down the center of the store. I came here on 3/14 and they had Christmas candy marked 50% off. Really? Not even 75%!? There is no self checkout line and when it gets busy it can take a long time to get out of here. This store needs a remodel, stat.

To say I'm absolutely disgusted is an understatement. Our groceries were delivered Sunday. I've discovered the following related to my order: The romaine lettuce had a sell by date of 8/25/17(mind you it was delivered 9/10/17) The avocado was rotten and green onion was limp, wilted and had no aroma of onion. When I cut the steak to use it for dinner, I would say about two ounces were salvageable. The rest was fat. Our ground beef patties were smashed....the list goes on. Is it Safeways practice to choose out of date, horrible produce and meat? I guess since the customer isn't there to choose the items, we just receive the absolute worst product you have in stock. What a mess. I am going to make sure my friends, neighbors and family know about this awful experience so that they can avoid the same issues I have dealt with. What was meant to be a convenience has turned into an absolute WASTE OF MONEY. Safeway should be ashamed. Absolutely ashamed.

Horrible customer service. No management. Shopping carts are all in the parking lot often. Plastic hand baskets are rarely returned to the front door. Cashiers are the slowest, like unionized TSA agents. Not enough cashiers. They don't restock often. Go shopping after work, they are out of most meats I want already. Like chicken thighs. Try to find anyone to help. Just the worst run grocery store, for a long time now.

Not sure who decided to lace the entire place with cheap fluorescent lights, but it took the warm atmosphere and turned it into an uncomfortably bright, cheap ambience reminiscent of discount stores. I really used to enjoy the experience of shopping here in contrast with Walmart. Could have easily gone with warm LEDs.

Been shopping this store for over 12 years, averaging 3 times a week. I;m one of their "preferred" customers. Normally a good experience, but they have always had problems with scheduling checkers. 6:30pm on a Thursday, and only 1 regular and 1 quick checkout open. 6+ in line. Really?!?! Checker Robert, for a long time, clearly doesn't like his job. The guy needs to get a job he likes so he provides a better customer experience. Typically he seems annoyed there are customers he has to deal with. However, Lily, doing the bagging, is very nice, as are the people in the pharmacy. If going here after work, don't expect to get in and out quickly.

I was stunned at the reviews. I have been going to this store for over a decade. I have always had a great experience here! Whenever I call customer service, they are terrific!

This Tom Thumb is the worst. The customer service is terrible. Every time I shop here I swear I'll never come back. The problem I have over and over again is when checking out. They always only have one check out line and it's an express lane. When I have a cart FULL of groceries they won't open a regular lane. I was there today and once again there was only one lane open, the express. The line had six people waiting. I asked for a regular checkout lane to be opened and they opened up another express lane! I asked again to have a regular checkout opened as I had about $200 worth of groceries. I had to wait 5 minutes before a lane was opened. As I waited I had two other customers approach me saying how bad this Tom Thumb was and it was noticble how much it had declined in the last few years. All I can say is Please change management.

We always shop at this Tom Thumb since it is close to us and has everything we need. I had to order a birthday cake for a surprise birthday for my daughter. The lady at the bakery area was extremely helpful in putting together a two layer cake as a base line to add our own decorations. It turned out great.

I used to love this store but in the past two years it has declined. The service is terrible compared to what it used to be. It seems like no one really likes their job where as before there was some store pride. Also, the front of the store is where all the staff is, you can't find anyone in the other departments except floral and they are in the front of the store too. The managers linger in front of the customer service desk watching the cashiers with their arms folded and rarely pitch in or work elsewhere in the store. This location needs a big corporate shake-up if you ask me. Get some big wheels to come in and make some sweeping changes. Their numbers have got to be tanking.

Bad customer service experience tonight. The cashier ran out of monopoly tickets at register. He told me to go to customer service but it's closed. He owed me 4 tickets and told me to come back next day. I came again and customer service lady told me she can't give me even when I showed her the receipt, with a very mean attitude, like i was lying. If her coworker didn't process this whole monopoly thing correctly then it's their problem should not have pass the trouble to customers.

This is the best place to do your grocery shopping even though they are bit higher in price than most grocery stores. The staff is always willing to help you with a smile on their face. The store is very clean and well organized. The deli section has great cuts of meat. The seafood guy is very personable and has a good knowledge of his product and if u would like to strike up a conversation with him ask him about his sons wrestling.

Why does Tom Thumb not load my cart any more ??? For prices they charge, they could load the cart with the bagged groceries. Might as well to go to target for groceries if they are not going to offer any service

I've experienced very uneven service at this location. On occasion it is good but that is the exception. They've recently added banks of fluorescent lighting at the entryway which has really downgraded the appearance of the store and made it visually uncomfortable when walking in.

Okay, this is my "local" store. I visit it quite frequently, typically 2-3 times in a week because I'm a bad planner. The bakery at this store is top notch. The women who work in the cake department know how to make a good cake. That being said, I've hit a few snags with this store more than once. Whomever they have reviewing the shelves for expired products doesn't do a through job. This week being the straw that broke the camel's back. I purchased some unhealthy dougnuts (not made in store) and didn't see that they were expired till my wife nearly threw them up all over the place. They expired 4 weeks ago. This isn't the first time it has happened either. I've had prepackaged chicken strips that were expired, cheese that was moldy. Speaking of moldy, the soda rack in the cold part of the back of the store is to be avoided, it has mold all over it and one of the energy drinks is covered in it on the top. Up until today, it has been my fault for not reporting such things. However, when I tried to bring up these issues with the customer service woman, she basically tried to "solve" my issue and give me a replacement and just shoo me out the door. There wasn't any attempt to alleviate my fears about how bad the store has gotten. Sadly, unless it is to the bakery department, I will be moving most of my shopping to Kroger down the street.