Anna
Google
I ordered a medium Flat White and received a small one. I told the barista (the long haired Argentinian one) that thats not a medium coffee, but a small one. He then perceived to tell me that that's a medium, and showed me a cortado cup saying that's small. I was late at work so I just left but it's unbelievable how some people just wanna scam you. Besides this when I first told him that the coffee was a small, not a medium, he started talking to me with a very bad and superior attitude, gaslighting me.
I bought coffee from Toma in the past three years almost daily, but this is gonna end now.
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Answer to the owner: I was not expecting for you to say anything good after reading all your answers to other people's complains. It's very funny how, instead of saying "oh we're so sorry for what happened" you keep pointing the finger to those in the right. I explained which barista it was so you could know and talk to him for the future, but it's clearly you're just like him. A scammer between scammer. All those ugly answers to people's reviews... it's amazing how people still buy from Toma. Your attitude is disgusting. "No drama just coffee"? Yeah, when you won't be scammed on your own money. Until then, shhh. But don't worry, controls are on their way. Your business will be revived soon, or are u paying peple to be quiet? ;)