Tommy Hilfiger

The cafe is a hidden gem, it’s super chill and is a good hideout/hangout from the heat and crowd of Regent Street. The man was so nice that he let us borrow his charger!

Absolutely great atmosphere, you are welcoming by the staff team, making your shopping pleasant, no pressure, and they're there for you to help you on anything you may need. Clean and beautiful changing rooms with portable charger while you're trying new clothes, great idea. I would recommend everything from to them. Enjoy the season sales, it is a great time! Love it!

I had an extremely disappointing experience at the Tommy Hilfiger store on Regent Street on Sunday, 30th June 2024, around 3:00 PM. The staff exhibited rude and disgusting behaviour that left me feeling very disrespected. They didn't even greet me as I walked by; instead, they intentionally looked away and giggled behind my back. I believe this behaviour was racially motivated, as I am Asian. I am appalled that such unprofessional conduct could occur in a store with so many good reviews. Perhaps I was just unlucky, or maybe they intentionally treat some customers nicely while treating others like trash. I have lived in the UK for many years and have never encountered such behaviour. I strongly advise against shopping at this store. The staff not only need training on how to be proper employees but also on how to be decent human beings. Their inflated egos and sense of privilege are astonishing. Professionalism should be their priority, not their misplaced sense of superiority. I will never be returning to this store.

Brilliant store, loads and loads of sale items are always available. Excellent changing room facilities with seating for others to wait and charge phones. The cafe is the icing on the top, brilliant quality cakes and drinks for good value. Very helpful staff, couldn't give this a more positive rating.

I recently visited the Tommy Hilfiger store on Regent Street after work, hoping to quickly find a few items I had in mind. To make things easier for the staff, I even brought pictures of the items I wanted. Unfortunately, my experience was not that pleasant. Upon entering the store, I approached a lady with black/dark brown hair who was standing next to the sale section. I kindly asked her, "Hi, do you have this item by any chance?" From the look on her face, it was clear she didn't want to help. She looked unfriendly and uninviting. Without a smile or any sign of willingness to assist, she coldly replied, "No," and then looked down, ignoring me completely. I decided to give it another shot and went around the store to find another item. When I approached her again with my second request, I received the exact same cold response, without even a hint of a smile or any form of customer service. Her demeanor made me feel extremely unwelcome. Feeling frustrated and unwelcome, I decided to leave the store. I even made eye contact with another customer, who seemed to empathize with my situation, as if they too noticed how unhelpful the staff member was. Nonetheless, the security guard (I think he was security, he was wearing all black) was very friendly and welcoming once I arrived. He also suggested, after seeing that the lady didn't help me at all, that I maybe order online or check the big screen in the store. He was a way better salesperson than the actual sales assistant.

I recently visited the Regent Street branch and had an excellent experience from start to finish. We were made to feel very welcome, and I want to say a big thank you to Tahani, who was incredibly supportive and understanding. She guided us with such care and professionalism. Tahani’s exceptional work over the weekend left us with big smiles as we left the store. Her outstanding customer service made our visit truly memorable. Thank you again, Tahani, for your fantastic assistance. We look forward to coming back to the store in the near future.

the best tommy hilfiger store in London very nice staff 👍

Staff are so poor here. There's no team work and staff appear lazy and happy to palm off customers to each other. They weren't even busy and probably lose alot of trade due to poor customer service.