Wanda E.
Yelp
I am not sure where doordash picks up the food, but I am sure that the cook and possibly most of the staff does not realize Reading Is Fundamental. If you are going to allow special request, Tony's, then follow them! If you are serving pancakes, then send syrup. If you ask me how I want my egg cooked, then cook as requested. An over easy egg is far from scrambled with cheese. Your ability to get people's delivery orders correct is just as important as pleasing patrons right in your establishment. One should not have to request syrup for pancakes. I can see maybe ketchup for fries. Then again nah, I can't see that either. Why do I need salt and pepper? I got pancakes. That's usually the two things people my have at their desk or wherever. This is the 3rd tlme I've not gotten syrup and ketchup. The first time I took the blame because obviously I need to ask for it. These last 2 times, imma venture to say ya'll just trifling and don't care. My asking for them still doesn't get it so, you just don't care. And for that reason, I care to spend my money elsewhere.
Before I end this, I will say while your prices are reasonable; your service is SUBPAR! You already get the money, treat patrons like they matter. Honestly outside of breakfast sandwiches I'm scared to have something delivered that I can't see before you get my money. If you want to be supported, then work on your customer service and implement quality checks and control. Someone should ensure every order leaving your restaurants is complete. Once the driver leaves, we are screwed. Cuz believe it or not, people like syrup with their pancakes and waffles and ketchup on their home fries or regular fries.
You get a 2 star cuz Yelp doesn't offer 1.5. The 1.5 is strictly for the breakfast sandwiches. Get it together, Tony's!