jingwen Z.
Google
I stayed in room 2007, and this was one of the most disappointing hotel experiences I’ve ever had.
The air-conditioning was completely broken on the first night, and the room was extremely cold. I informed the front desk immediately, but the staff only said she would “check,” and then never followed up. We waited for a solution, fell asleep in the cold room, and had a terrible night with no proper rest.
The next morning, we even left a note in the room asking for the issue to be fixed. However, when we returned that evening, the air-conditioning was still not working, with no update and no action taken.
Because of this, I became sick, with fever symptoms, dizziness, and a runny nose — and this happened on my birthday, which completely ruined my day at Disneyland.
Eventually, the hotel changed our room, but to a smaller room, and no staff helped us with our luggage, even though I was clearly unwell.
The lack of communication, responsibility, and basic service was extremely disappointing. I believe the hotel should review their service standards, as this experience seriously affected my health and my trip.